Nice products but incredibly rude and unhelpful employees ... especially the frizzy haired short…read morewoman. She seemed annoyed when I asked for help and when I was making a purchase. She can definitely benefit from some training on customer service!

Had a great experience here--got properly sized and found the perfect pair of shoes in no time. Jed…read morehelped me out and was awesome--super helpful and friendly!

DICK's has been around since the late '40s, and they carry a great selection of apparel, shoes,…read moreaccessories, and outdoor items. We stopped by this Fair Oaks location to look for shoes, and we were impressed that they had a larger collection and also different styles of specific brands, compared to department and specialty shoe stores. It seems as every DICK's carry different styles, so be sure to check a few locations out. The staff here were friendly and sweet, and they had a great system of looking up the shoe and delivering them to you to try them out. There could be more seating area, as it was super limited, and there are various cashier points around the store for an easier checkout. Located at Fair Oaks, there's ample parking in the mall lot. +great selection of shoes and apparel +friendly service +located at Fair Oaks +plenty of parking in mall lot

Buy your item from their website NEVER BUY FROM Dick's. A store is only as good as its customer…read moreservice, and its entire success depends on the loyalty of its customers. For years, my family, friends, and I have been fiercely loyal to Dick's Sporting Goods. Whenever it came to sports items or fishing gear, I never even bothered checking other websites or competitors; I always went straight to Dick's and proudly recommended them to everyone. That loyalty ends today. Last night, I went to return a pair of shoes. Yes, it was past the 90-day window, but the shoes were completely unworn with the tags still attached. Any reputable store would, at the very least, offer store credit as a gesture of goodwill. Instead, Dick's policy is to buy it back at the lowest possible selling price, which feels like a complete rip-off and a scam to steal customers' money. To make matters worse, the store manager's behavior was incredibly rude, dismissive, and utterly unprofessional. Shocked by this treatment, I called their Customer Service line, expecting them to de-escalate the situation or at least apologize for the manager's misbehavior. Instead, the representative was completely useless. They didn't even care to ask which specific store location this happened at, offered zero help, and didn't even bother to apologize. This is, hands down, the absolute worst customer service experience I have ever had in my entire life in the United States. The silver lining? I also bought two pairs of shoes directly from the brand "On" last night. Due to this awful experience, I am returning the shoes I bought at Dick's, and I contacted "On's" customer service instead. "On" handled my situation beautifully, professionally, and resolved my issue with ease. My advice to everyone: If you want to buy sports gear, go directly to the brand's own website or store. Dick's doesn't give you any special discounts, their return policy for unworn items is a joke, and they treat loyal customers like garbage. I will never step foot in a Dick's Sporting Goods store again, and they have permanently lost my business.

Just got me a fresh new pair of retro 3 black and blue Knicks colors, just wanted to say good…read morelookin to Footaction for the shoes

First time ordering from this store and the delivery was efficient and prompt. The shoes were on…read moresale and they looked exactly as advertised. Good quality at really affordable prices. I'm a satisfied customer.

helpful and quick employees. definitely would recommend! lots of helpful staff, and great selection.read more

I come here twice a year to get my daughter's new boots. It our tradition to pick new ones out…read morefor the season, and have dinner at Dogfish. I arrived this evening at 635pm and the doors were locked. The sign on the door stated the store closed at 7pm. There was a female outside who told me she was yelled out of the store. The employee told her they were not letting more people in. As we were leaving the last customer walked out of the store and stated that the employee was very rude and wanted the customer out of the store ASAP. I looked online and found that Sterling Soccer was open until 8pm. The family drove over there and we found a pair of new boots. The employees there were awesome even though they were super busy. I have to thank the terrible employee at the Soccer Post because of his rudeness I found a better store to get soccer gear. The lack of customer service can just kill your business. I will continue to go to Dogfish but NOT the Soccer Post.

I can't say enough good things about this store and the owners. They are knowledgeable, caring, and…read moreso wonderful to work with. We were clueless when our daughter was prescribed SMO braces for her feet and then inserts for her shoes. Ut they made shoe shopping an enjoyable experience. I would highly recommend them to anyone!

We had a really great experience here getting shoes for my 2-year-old! I have had the hardest time…read morefinding shoes for him. They measured his feet and brought out several options and took a good look at the fit for each one. I really appreciated their patience and knowledge! They are taking great care during COVID with by appointment, private shopping for everyone. It was great! We will be back once he outgrows this pair. :)

Heather and Emily were extremely helpful. They went above and beyond to assist me in finding items…read morethat were unavailable online. I truly appreciated the time and effort they put into helping me. This was exceptional customer service.

I come here repeatedly because I love the clothes. A wide variety of colors aha fits means I can…read morealways find something for myself and for gifts, too. Prices can be high, but the quality backs it up, and there's always a sale. I absolutely love the excellent service and recommendations, and that the staff exceeds expectations every time. It's not just me, I've seen them with other customers, too. They'll find the size, cut, colors, etc. that work great for women. It's a lot like having a personal shopper.

I've never seen an actual Birkenstock store, so I decided to visit to purchase my second pair…read more Overall, the store was clean and well put together, and nothing seemed out of the ordinary. They have a wide selection of not just Birkenstock but other brands like Hoka. One thing that immediately stood out was the customer service. I really wish I remembered her name to put in the review, but she was excellent. Even though I thought I knew my size, she suggested I use the foot scanner machine and proceeded to educate me on my foot pattern. Furthermore, she was very knowledgeable about the product and made sure I knew all the benefits that came with it. Birkenstocks themselves are worth every dime, but the added service was priceless. I highly recommend this store.

GENERAL We called ahead of time to check what pairs they had…read morein stock that we were looking for. We were able to reserve a pair ahead of time, and when we came to the store, we were able to try the pair we were looking for and other pairs as well. The sales associate (Jane) walked us through the Aetrex machine to see our feet size/shape to find the best pair for us as well. SERVICE Jane Lee, the sales associate, was very kind and friendly! She took our call when we called ahead of time and walked us through the Aetrex machine, showed us various pairs of Birkenstocks that aligned with what we were looking for, and taught us the maintenance as well. VALUE The shoes here are comparable to that of online and other stores. We decided to purchase a pair here since we could try it on and look at the colors in person since they vary leather to leather. PARKING Ample parking is available in front of the store that is shared by other stores in the shopping center.

I had another fantastic experience at SuitUp! My daughter needed a size 30 swimsuit because she was…read moreoutgrowing her team's suit. They not only helped us find the right size but also made sure to include the Fairfax Foxes logo--and it was complimentary. Excellent service!

Customer service is always on point. I appreciate the knowledgeable staff!!! They keep the store…read morestocked up with all our swim team needs!!!