Should be 0. It that is not an option. I was attempting to buy an XT 5 courtesy vehicle. There were 2 I was interested in. Both were placed in service in Feb 2026. Both had under 4k in mileage and both had reported engine issues. The Patrick Cadillac sales person never disclosed this and when I confronted her she vehemently denied any issues. The truth is I had the GM service histories. The sales person was named Kaitlyn. Such a scummy way to do business. I would avoid this dealership at all cost. Can't begin to imagine what their service department is like if the sales team is so blatantly dishonest and unethical. read more

Very good experience Erin was knowledgeable, Fast, gentle all at the same time Would recommend buying a car with her by your side read more

tried to talk to service manager or service advisor about emission warranty and appointment for my xt5 no one available. Said they would call me when someone is available. 2 hour later no call. This is the third and last time I will try and set up appointment to have car worked on. Cannot go to dealership where no one is available and no one calls you back. Made appointment with another dealership. fast and easy. Job estimate is about $2-3,000. Patrick lost out and they will not see my car again. Bad way to run a business. read more

Had an awesome experienc buying and selling a cars from them. They have a great sales team. would buy from them again

Public Apologies, Zero Help Cost Me Time & Money! I brought my 2024 Escalade ESV Platinum (20K miles) to Patrick Cadillac after an engine failure. They told me the vehicle would be there for two weeks and refused to provide a courtesy/loaner vehicle. I was left without transportation while still making huge payments on a $130K truck I couldn't drive. After I posted a review, they replied with the usual: "Please call us so we can make this right." I called. I followed up. Nothing changed. No loaner, no help, no urgency. I ended up paying out of pocket to have my Escalade towed to Heritage Cadillac in Lombard. Heritage checked it in within 2 days, treated me with respect, and gave me a loaner immediately. That's what real customer service looks like. If you're thinking about bringing your Cadillac here, get everything in writing and don't rely on the copy-paste customer service replies you see online. My experience: all talk online, no support in real life. read more

Phoenix and crew at Patrick Cadillac is the best. Phoenix was so instrumental in making sure l was taken care of and stuck to his word.... Thanks to everyone for their awesome service and support!!!!! Tbooker read more

We were interested in seeing some Cadillacs after the workday. So we drove 25min after dinner to see some Cadillacs we were seriously interested in. All the online stuff, and their FRONT DOOR said they were open till 9pm. We arrived at 7:55pm. Excited to take a test drive. We walk in and some guy is leaving. Lady at a computer says they're closed, and the posted hours are for NEXT WEEK. We were basically asked to leave! Who does that? Why is it so hard to give away my money to buy a car? All I hear about is how many cars are sitting on lots now, post Covid. How dealers are struggling for sales. This is the 3rd dealer that just wasn't interested in selling. Maybe I will go online! Patrick wasn't interested in making a sale. read more

Erin P. helped me with my lease of a 2024 Lyriq. She was awesome. Very responsive to all my questions. Once I took possession of the car, she went through all the "need to know" bits and pieces. I have been going to this dealer for the last 10 years and they have always treated me exceptionally well. I highly recommend them. read more

Patrick Cadillac - 2024 Cadillac Lyriq - Car Dealers Near Me - Schaumburg, Illinois

We had a 2023 Escalade ESV scheduled for an appointment to service transmission and some open recalls. During a 2 weeks period the car was moved once from a parking spot to another.We never received at least a phone call to give us an update, but there is no surprise considering that they didn't even brought the car at least once into the shop.We called and called and called and every time there was a reason: busy with another customer, lunch, gone for the day and so on. They were so lost that they could not even locate the work order.We end up picking up the car and drove it to another dealer to take care of it. They we so incompetents that not even the open recalls were taken care of. They did NOTHING, absolutely NOTHING. Unprofessional to the highest level! Definitely will not recommend it to anybody. read more

I just bought a used car from this low life store. The used car manager terrible. So I bought the car. And found they just wash ur car and do now inspections to sell u a good quality car. Please look at my pictures of how this car was sold. Think before you buy. I'll never be back read more

Patrick Cadillac - Air and cabin filters - Car Dealers Near Me - Schaumburg, Illinois

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Our family has been loyal Patrick Cadillac customers for many years! This is my 6 SUV to date. Lease was up so I called the dealer to let them know I would be in soon. I was set up with Jesse Fakhoury when I walked in. We chatted briefly and got to work! I felt super comfortable with him from the minute I walked in as this was the first time my husband wasn't able to join me. He showed me the two cars I was interested in and left to crunch the numbers. He got me the best price for my budget and I now have a beautiful new SUV! Thank you Jesse and team for making this experience so easy!! Thank you Joey for setting g me up with Jesse. Lori xoxo read more

This was the first time I have bought a used car in many many years. Though it was not a Cadillac, it is a beautiful car. ALVaro, my salesman was a really great guy. He was very through on going over the car & we went for a nice test drive. He is letting me come back this week to do some touch-up work on the body, free of charge. Even Mike, the finance guy was very nice & explained everything I was signing. I would recommend Patrick Cadillac for their professionalism & they treat you right. read more

This was my 2nd time purchasing a car from a Patrick dealer, first time at Patrick Cadillac, and I'm very happy. Jose was great to work with and he's been very helpful. There was some 3M residue on the dash when I test drove the car and I asked for them to take care of it if I bought the car, and they did just a few days after I took it home. Ferik, one of the managers was also very helpful and nice. I didn't love how they tried to play with my trade in value by sneaking in the tax credit when they said we're giving you $X for your trade. Luckily I know all my calculations beforehand and I was able to catch it. But other than that my experience has been great and I will be taking my Cadillac back for any needed service. read more

Really not happy with Patrick.... I scheduled an appointment with service and they asked me if they could give me a free estimate to buy my car from me. I told them all I wanted was service and not looking to sell my car, but if they wanted to have an estimate for me I would consider it. When I went to pick my car up I paid for service and asked for my keys so I could leave. I was told my keys were with a salesperson. I said I had no intentions or time to sit with a salesperson and upfront stated I was not in the market to buy a new car. I really didn't even care to sell my car, but said to just write down the appraisal and I'll consider it. Basically, I was held hostage for 10 minutes as they wouldn't give me my car keys until I sat and listened to why they thought I needed a new car.... And after saying probably 3 times I was not buying a new car. If you think my Cadillac is that bad, maybe you're sending a message that you don't think Cadillac retains it's quality and value after a couple years. Disappointed in Cadillac and how they serve their customers. Even though the car was fixed, the service wasn't great and some service advisors shouldn't really be working there. read more

Agnese was wonderful! Such an easy and great transition, thank you. Will recommend the team at Patrick to anyone looking for both new or different their large option of used vehicles that is changing everyday. read more

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Everything in the purchase process in buying our new car went extremely well and smoothly, from the process of test driving to making our final purchase agreement couldn't have been better. Erin and Joe did a fantastic job at making it an enjoyable experience in our lives. All car buying should be like this as this was our second car with Erin and Joe the process was great again. read more

We'd like to thank Erin, our salesperson at Patrick Cadillac! She helped to make our experience buying a Cadillac (for our first time ) a positive experience! Our only criticism of the dealership, is that there was only 1 person doing the finance at the end of the process...so it took an unnecessarily long period of time to check out. All in all we highly recommend Patrick Cadillac if you're in the market for a new car! Pearl and Bill read more

Searching for a new (or fairly new) car on a whim, thanks to a rental car that made me feel pretty excited about a brand... I mean, who doesn't love something that anticipates your every possible need... and then silently does these acts of service without any fanfare? Yeah, heated steering wheel, auto tilting side mirrors, ambient interior lights... Too bad you cant similarly custom order SOs like that ... I mean I'd pay full retail for that... words you'd NEVER hear coming from me... anywho... This dealership has zero swag or class. The girl who answered my inquiry about sales hours and a sales person was impatient and rude "New or Used?!!" She demanded, when I asked to be transferred... to setup a test drive... #NotClassy. PS. The 2012s called and want their fake fur vests back The sales person that answered was brusque and had zero charisma on the phone. Stupid way to set the tone for a customer imo... you want people to like you right? Just kept telling me to ask for someone when I got in... no hello, general niceties, nothing to engage, just irritate... I had a specific car in stock in mind too. #KindaDumb Tried to see about the options and pricing possibilities between lease and maybe a 2016 0r 2017 for purchase... overpriced in comparison to many other places in the area... I was thinking about leasing if they would generate some favorable terms... these guys need to go remedial sales class... McAllister the GM and the most annoying Internet sales spammer... Jeff Zeitler. Who writes back to a customer "It's a 38K car" as a response to negotiation with comps sent showing better terms elsewhere? Motorwerks Barrington seems much better. read more

Patrick Cadillac - Car Dealers Near Me - Schaumburg, Illinois

I test drove a Lyriq EV in July, ordered one that day and took delivery on September 15. Erin Prchyla was outstanding throughout the process and has been especially great post delivery answering all my questions! I would absolutely recommend Erin and the Patrick team if you are looking for a Cadillac! read more

If you want to be degraded see Alvaro for a used car! He's got to be the worst car sales experience I have encountered. I actually left and bought from car max so I never have to deal with assholes like him again. It's one thing if you can't lower the price which isn't what we were asking for, but he actually pointed us to another dealership before we could even test drive the car. Good riddance this guy is not meant for car sales! read more

If you're buying a car at patrick Cadillac ask for Steven Popp, he is incredibly kind and informative. I thought I would get a little more for my trade in ( don't we all ) so he went back and forth with the other team to get me a little more money for the trade in and also inform me of other options I could consider to try and utilize to get more money for the trade it as well if I wasn't happy with the price that they could offer me which is really appreciated. Ultimately I did trade in my car to Patrick Cadillac because I didn't want the hassle and I just trusted Steven after all of his transparency with me. I purchased an xt4 and it's a dream. He made the entire purchasing process so quick too. He was bouncing between all the different departments so that I was not stuck there all day. Amar in finance was also extremely kind and knowledgeable. The location of the dealership is also very super great. It'll be so nice that when I'm getting maintenance done, I can walk over to woodfield or even Tricoci salon and spa read more

Patrick Cadillac - Xt4 - Car Dealers Near Me - Schaumburg, Illinois

It was time to renew the lease. Grant at Patrick Cadillac found the perfect car! An XT5 with the perfect engine, every extra we wanted, and in a very timely manner. Not only did we get our new car quickly in this time of supply chain interruptions, but Grant also found the appropriate rebates and had all the paperwork in order so that our time at the dealership was kept to a minimum. Thank you for another great Cadillac, Grant and Patrick Cadillac!! read more

Joey Marchi and his team were fantastic from start to finish .. highly recommend Patrick Cadillac. I will be back again for a new car soon!

Salesman was very helpful and friendly. Easy transaction, I was able to understand everything as a first time buyer.

I had an amazing experience at the Patrick Cadillac dealership! Olivia did an amazing job helping me get my dream car! Anyone wanting to purchase I'd recommend Olivia because she his great & will go above & beyond for you! Definitely will be purchasing more in the future I will be recommending her to my family & friends since they loved how committed she was into helping me out we need more people like Olivia read more

5 stars for Edward Gesualdo and 0 stars for the finance guy! Edward was attentive, genuine and a pleasure to work with! I will recommend him to anyone I know! The finance guy (apparently didn't want to remember his name I guess) basically called me stupid, well he actually did, for not purchasing the extended warranty. I get being a salesman, but the technique used was more of trying to belittle me and bully me into something I said 5 times I didn't want. Thank you Edward, if it wasn't for you I would have walked away from the purchase, they should be thankful for you! read more

I recently bought a used vehicle from Patrick Cadillac. I am very pleased with the car as well as the effort by the staff starting with my Client Advisor, Sergio Rivera. One of the better car buying experiences I've had. read more

I'm tough to please. Bought a used civic. Great service. Great gm. Great sales team. I didn't steal the car but everything was great. Other dealers should take lessons from this one. Not pushy. No "but wait let me ask you to speak to the manager" bs. I'll buy there again any day! read more

Within the holidays and craziness going on, Jeremy R was so helpful with my purchase of my new car. All the questions I had he had the answers and was very sweet. Im glad I chose Patrick Cadillac and was assist with Jeremy! read more

I found my car online at Patrick and came and saw it, the salesman was fine. Then we did paperwork and I left the car there to be detailed because it had cigarette ashes all over it and medicine bottles of whoever had it before. The people there assured that 2 days later they'd have it detailed and cleaned, fast forward two days later I come to pick up my vehicle, it was just as dirty as it was when I test drove it. Possibly dirtier. They promised to come pick it up a few days later and have it detailed. They did, however the detailing wasn't that great but it didn't have cigarette ashes all over it. Anyways fast forward to a couple days ago my car started to tell me it needs an oil change. So I called to check if the dealership did an oil change on the vehicle when it was in there, they cannot tell me. So who know when it had an oil change. read more

Where do I even start? This place is far from California where I live. I found a car for sale and flew out with my friend to go buy it. I had my credit check and everything before I got there. I was told I am approved for GM financing at 2.9% for 60 months Plus I could put whatever amount down I wanted is what I was told. We fly out there to look at the car, decided to buy it (there some dents and rocks chips, car had 1 key (I was told the key is about $160 to get, A local dealer quoted me about $500 programmed) and none of these things was disclosed to me before flying there) PS: I got free touch up paint lol We get to the dealer Friday at 7pm decide to buy the car. We get to the paper work, the finance papers show 7% or 8% and they are asking $8,000 down. NOT what I was told on the phone that I was approved for. We called the imbecile who did the financing paperwork and he does not pick up the phone. At this time its almost 9pm. We are arguing back and fort And I am fed up with their BS so I tell them I'm not buying the car. They paid for our hotel ($130 or so) and in the morning I had to apply for different banks to get the loan. I ended up paying $10k down and almost 5% APR I drove the car back to California and surprise on the way back (keep in minds its 19 degrees outside and raining) The engine light came on within 50 miles , Onstar could not diagnose what the issue was since they could not get Onstar activate still not sure what it was but the light turned off after driving a couple of hundred miles my window is covered in crap and ice and I cant use the windshield wiper fluid to clean the window because the tech who certified the car did not replace the wiper fluid with non-freezing fluid. (I did not know this until the second dealer told me what was the cause) So I take the car to a dealer here in California and the dealer tell me .... and some more bs they cover it under warranty it was probably couple of hundred dollars with parts and labor. I will definitely not be buying a car from them. Buy it from a nearby dealer. The only reason I even bought it because the car is pretty rare and I needed a white sedan. I have changed my review 2 stars to 1 star because their bs customer service replied to this review and told me to email them which I did and they have not replied for over a month. It's pretty much putting dirt on the wound. Avoid this place. read more

I was interested in 2 specific cadillacs at patrick cadillacs in schaumburg,il, spoke to a lady called Mariam, she flat out lied and said these 2 cars were available, I drove to the dealership to see one sold with a bow on it in the show room floor, the other one was supposedly sold an hour prior to me arriving but i found out when i got there, No class, I will never do business in this dealership and make sure i tell my friends of my wonderful experience at this particular dealership read more

I would recommend this dealership to anyone in the world. The team was phenomenal and efficient. They're very proficient and provide excellent customer service. read more

My husband and I were shopping for secondary vehicle and found what we thought would be the perfect one at Patrick Cadillac. We sent an inquiry on the car sales app we found it on and were pleased with the outreach from the dealer. We requested more info and got a very thorough packet of info on it. The dealer came across as very professional and accomadating. They even sent us an email saying while we were still deciding about coming out, they sweetened the deal without us asking and lowered the price on the vehicle we were interested in. It was a very busy day for us and not the best honestly, since my husband and I both suffer from severe chronic health conditions, we had our toddler with us and I am over 8 months pregnant. The dealership also was not close or convenient for us, but how could we pass up the vehicle we wanted at an even better price than we anticipated. We didn't. We scheduled a time to come that day to check out the vehicle and headed over. We test drove the car and were pleased with the condition. We let the salesman know right away that we were ready to buy. We sat down to do paperwork and were told there was an open recall on this used vehicle and he would need to speak to his manager tomorrow to verify if they can sell us the vehicle. We agreed and also advised we'd be willing to sign any waivers etc. in regard to the recall. With a baby coming soon and maternity leave, it wasn't a big deal to buy the vehicle and let it sit until the parts for the recall were available. We wanted to put down a deposit to hold it, but were told we could not. On the way home from test driving and attempting to buy the vehicle, we got an email advising us that the price of the vehicle had just been raised $920. This seemed really unprofessional and dishonest, but we were still interested in the vehicle. We were told the next day that GM would not allow them to sell the vehicle with the open recall. I advised we were still interested in purchasing and would be open to waiting until they could sell it to us. We waited for more info and updates. While waiting I ended up speaking to GM directly and they verified that there was not any stop/sale on used vehicles with open recalls, only new vehicles. I also spoke to other GM dealers who were more than willing to sell me the same make/model/year vehicle with an open recall and verified there was no stop sale. I reached out to the salesman again with this info and asked them to verify with the manager, since there was no stop sale per GM. The salesman then told me that they could not sell the vehicle due to "new policies placed there in the store." It was clear they had no interest in selling us the vehicle they were so enthusiastic for us to come out for in the beginning. The "Patrick Promise" and all they brag about in their commercials is apparently all a big lie. Patrick was however more than happy to mistreat us, waste our time, effort, gas etc. This may be nothing to them, but was very hurtful and disappointing to us. With a baby coming in less than a month we really didn't have time to waste with a dealer playing games instead of selling us the vehicle they offered and advertised to us. I felt this review needed to be written to warn others about their unprofessional behavior and business practices. I would never recommend a Patrick dealer or do any business with them in the future. read more

Sales team , general manager and finance couldn't get on the same page. One group told us the car we wanted was sold , they other called us back to close the deal that we agree on. No thanks, we left. read more

I wasn't in the market for a Cadillac but my lease was up on my Buick and I had to act fast. I had been to other car dealers but those sales people were shabbily dressed, with high pressure sales tactics. But here at Patrick, I was impressed with the professionalism of the staff and management. Joe the manager answered all my questions about leasing the new car, and the what the warranty covers and doesn't cover. Edward the salesman was very professional, knowledgeable and explained all the "bells and whistles" of the 2022 Cadillac that we leased today. So now I'm all set for the next 39 months. read more

Unprofessional staff. Finance manager condescending bitter woman who should have stayed home and prayed that day. Dont waste your time visiting this dealership without the proper credit score or they'll make you feel unwelcome and like your wasting their time. Try Carvana.com. No pressure sales tactics and simple financing. Oh yeah, also better pricing. Especially if you're paying cash. read more

Patrick Cadillac - Used 2017 CTS only 17,000 miles on vehicle when they delivered it to my home. - Car Dealers Near Me - Schaumburg, Illinois

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GM along with Patrick Cadillac have a known issue with the SRX and offered me a 250 discount on the repair of 3500. They do not stand by their product. Don't buy a GM or shop at Patrick. You will get screwed. read more

The staff were very friendly and accommodating. They helped me in every step of my buying experience without being pushy. This is not the first time I purchase from this auto dealership. My previous experience was just as pleasurable. That's the reason I came back and looked for the same sales consultant. read more

They worry more about billable hours than making sure a customer is satisfied. I'd highly suggest finding another service center.