The customer service and selection are fantastic. I called to rent a kayak for a half-day and they…read morewere so helpful, the price was better than I anticipated and was actually able to keep it for a full day. When there are numerous options to rent/purchase similar items customer service and friendliness will always win!

The people here are really nice and incredibly knowledgeable. We showed up right before closing to…read moreget rentals and there wasn't a single peep about staying late. They were patient with sizing and not trying to oversell either. Rental prices are fair but gear seems expensive. But it's Tahoe and I bet the property is expensive to maintain.

Really appreciate the quick service for snowshoes today. Very simple process with $15 for the…read moresnowshoes and $10 for rentals. Equipment was good and we enjoyed a solid first experience on the recommend Emigrant Trail. Very fun day - THANKS

Good selection of products and the staff is super nice and knowledgeable. Bought a bike rack from…read morethem and they had it unboxed and ready to go when I arrived.

I went there for renting skis to go to NorthStar…read more It was open from early and closes at 7pm, so I could pick up and drop off before going to skiing. I was there on Sunday and it had few customers, no wait time. I was in and out with 10 minutes. Everything was very quick and clear. Return was the same, very quick agian. No wait time. The price was much cheaper than at the resort and service was better.

Great service and friendly staff! Very helpful. We have rented from her for a couple years.read more

I brought in a board I thought was headed for the trash after severe damage. They were able to fix…read moreit to my surprise! Saved my board and I've been back several times to grab snow gear. Excellent selection with very knowledgeable staff. An excellent shop that deserves high praise. Keep up the good work!! I'll be back many times.

Truckee Boardhouse is a hidden gem! I just got back into snowboarding after 15 years. Last Monday…read moremy wife and I went in looking for a new pair of snowboarding boots for me and ended up with boots, a new board, helmet and goggles. My wife also decided to get back into snowboarding and got herself a complete set up. We would have not bought that much if it was not for the attention and guidance we received from Shane. He spent time learning about us and figuring out what would be the best fit for both of us. Not only does the Truckee Boardhouse have a great selection but most importantly they know what they are talking about. I was looking at other places before walking in last week and within the first 10 minutes I knew I wasn't going to look anywhere else. You cannot put a value on customer service and expertise. We now will only go here for our snowboarding needs. They are also a full service shop where you can get your boards waxed, edged and repaired. We currently live down the hill from Truckee about 1.5 hours. I feel comfortable knowing if something goes wrong with my equipment on the mountain I am within 20 minutes of the Truckee Boardhouse to get something fixed or replaced. Hands down this is the place to go if you want a great selection, service and knowledgeable staff. They also have a killer deal during summer months to clear last year's products to make space for the new season as well as a great selection of summer goods and accessories.

Friendly service...nice to acknowledged when walking into the store. Also nice when staff takes an…read moreinterest and asks where we are from... and it's the same Midwest state, Iowa. Followed by, "and how did you get here?!" Small world.

I'll give 5 stars on the service alone. super nice staff there. very helpful. we were able to find…read moremost of what we needed with their help. good selection of north face products. store is easy to navigate. nice big fitting rooms. no complaints!

Best in the business, super helpful and love that they are always open and servicing snowboards…read moreyear round!

Start Haus is the only place to go to get the right boots!…read more When investing in the most important piece of equipment for skiing, you want to talk to people who know what they're talking about and put you in the right boots. So when friends who live in the area tell you to go to Start Haus, you go! I scheduled an appointment (a must) to get new ski boots as my old pair were set for retirement. The person helping me out (name forgotten, sorry!) measured up my feet and wanted to know what I've experienced with my current boots. After a long discussion, he brought out a couple pairs to test the fit. After trying on the two and giving my feedback, he brought out another pair to compare. I thought maybe he was trying to upsell me on more expensive boots, but that wasn't the case. After trying all, I felt the second pair was the most comfortable and that's when he went to work! After 15 minutes he came back and had me try them on again and they felt perfect. Once I purchased them I felt happy with the whole experience... but that's not the whole story. After a few weeks I finally got to try the boots out on mountain. They were a big improvement over my old boots, but I had a couple press points by my little toe, so I went back to the shop afterwards to share my experience... they got to work again and altered the shell a bit to give me more room and voila! If you need new boots or you need to refit your current boots, don't go anywhere else!

Visiting Backcountry was such a refreshing experience. From the moment I walked in, everyone was…read morewarm, friendly, and genuinely happy to help. You can immediately feel the good energy in the space. The team was not only knowledgeable, but fun and engaging to be around. They took the time to answer questions, offer guidance, and make sure I felt set up and excited for the adventure ahead. Nothing felt rushed or transactional. It felt like being welcomed by people who truly love what they do and love sharing it with others. They made me feel comfortable, included, and ready to get out there and enjoy everything Tahoe has to offer. In a mountain town, places like this really stand out. Great people, great vibe, and the kind of shop that makes you want to come back. Highly recommend supporting them.

Lee's the shit! Super helpful. Gave advice, recs and was very kind. Everyone that works here is…read morevery helpful.