(Review for boyfriend): Let me tell you. On the way from Virginia to Maine for a ski trip, my…read moreboyfriend realized he had forgotten his ski boots. Fortunately, while stopping in Albany, they found this family ran ski shop that helped him out. Not only did they decide to help, they went far beyond the level of customer service he had ever experienced. They didn't just help him find boots that fit, they also made sure the boots would work with his skis. When it turned out they didn't, they pushed all their appointments aside to make sure everything worked so he would not have to wait any longer and could continue his road trip, and so he would not have to deal with it at the resort and pay extra fees. High Adventure Ski Shop, we thank you for saving my boyfriend's ski trip. I know he was slightly panicking, and Ryan, thank you for doing everything you did to make it work.

Awesome customer service. Have used for kid and adult rentals and this year purchased my own…read moreskis/boots from them. Sales person very patient as I tried on many boots. They fit great and the price beat many online venues. Highly recommended!

I needed to get some gifts from guests from the West Coast and imagined that attire from LL Bean…read morewould be something quintessentially Northeastern. As I don't shop here myself (and having been deterred by the company's politics) I had no expectations when I entered the store. First, the store is large, handsomely laid out, and conveys the (correct) impression of high quality. I was approached by two salespeople who were very nice and very helpful. It pretty much screams high quality by your shopping experience. The items I selected were full price, and not inexpensive, but were clearly well made. At check out they were carefully wrapped and placed in a shopping bag (kudos for not appearing to charge for the bag and for not using plastic.) I would go back here in a moment. Factoring the dirth of high quality options in the Albany area it's nice to have this here.

A great spot in the Capital region to get outdoor gear and clothing. Staff and friendly and helpful…read moreand knowledgeable.

On 1992 we bought our daughter a green duffle bag and its still in great shape today her kids now…read moreuse it. Don't know how many times its been tossed Looks just like the day we bought it

Tough Traveler is a great local business which manufactures high quality backpacks, luggage, child…read morecarriers, and other products since the 1970s. All of the products are MADE IN THE USA using American made materials ensuring the superior quality. Check out the website for the list of products and online ordering: http://www.toughtraveler.com My Dad absolutely loves Tough Traveler products and as a small tyke, he dragged me into the Tough Traveler store on State Street countless times, so he could check out the latest products. It was his toy store. Over the years, my Dad has given me several small backpacks for school books and supplies. Those backpacks are very durable and I still use a dark brown Tough Traveler backpack that's over 25 years old to carry documents to and from my office.

Brought in an older 90's frame in for some re-threading on the bottom bracket, Jay got it done in…read more30 minutes no problem. Everyone inside was friendly and welcoming! Will definitely be bringing any bicycling issues and questions to Steiner's.

Steiners is staffed with a fantastic crew of knowledgeable and experienced team members. We brought…read moreour bikes in on Friday and they took care of us right away. There was a small mix-up with the tires, but the shop went above and beyond to make it right. That says a lot about their commitment to customer service. Don't walk, bike to Steiners to keep your wheels rolling smoothly!

I just happened to stop in one day. The service was great and the selection of the products was…read moreawesome. I highly recommend .

I bought a pair of muck boots that leaked water.. i went back to return them and they told me they…read morehad to send them out to be "inspected by manufacturer" so now i'm out the boots and 150 dollars for the time being. terrible customer service. avoid at all costs

Love the helpful staff , great location amazing selection of boots and gear, will be back!read more

Useful store; your one-stop shopping source for "Terrorist Hunting Permits", in case you're fresh…read moreout. As an habitue of Army-Navy stores dating back to when they actually sold Army-Navy surplus, I will say that the typical confederate-flag quotient present at such stores is dialed way down here, relatively. There's pretty much no surplus at all, and only a smattering of camouflage gear for the weekend warrior wannabes. There's also almost no hunting gear, which is often a staple of such places, and while there are some unit patches and a few bits of military memorabilia, it is not a prominent part of the business. What they do sell here, and lots of, is durable outer gear and work wear for people who need heavy duty clothing for their work. They have a great selection of boots, coats, winter gear, reflective garb, uniform pieces for some trades, and a variety of similar items, including a lot of Carhartt gear. They were a little lighter on out and out safety gear, but I suppose a lot of that is supplied on the job, and Lowe's across the street has the basics there for non-heavy-duty-work safety gear. The prices are pretty much list, and to my chagrin they tell me they're not restocking winter stuff (as of January 2!) anymore, but that will teach me to gear up for winter in advance next time. They still did have plenty of stuff, just not exactly what I was looking for in my size. I have to give them a bit of a downtick on that front, what with the lack of discount the availability is what drives me personally. That said, they seem to be all by themselves in this niche in this neck of the woods, so I'll be back. I'll just have to shop for the duck decoys and used 50 caliber shell casings elsewhere. TIP TIP TIP: it's hard to get to. The parking lot entrance is between the store and the gas station, and it's really only easy to get into going south on State/Central, just below where Balltown comes in. You are better off coming in on the side street and turning into the back of the parking lot. When you exit, if you go immediately left, you can line up for the Dunkin's drive-through right away, which seems like a truly valuable pairing of retail establishments.

So, so, so overpriced!!! I was shopping for my grandchildren and usually I will pay just about…read moreanything since these are gifts for them but this was ridiculous....not to mention that I couldn't find a thing I wanted and I was shopping for all sports related items!

David was extremely helpful. He provided excellent customer service and was very respectful our…read morewhole transaction. He provided a lot of information on various clothing items and sports gear. Helped me get over a car full of items for my sons and my husband even helped. Find some stuff for the dog too. Lol extremely knowledgeable and well Maynard appreciate the staff at the Latham location it has been a lot more helpful recently