Tore my meniscus and thought there was nothing that could help. Premier were awesome assuring me…read moreall the way. I finished my sessions with Devin today and wow my knee is 100%. Thank you for taking good care of me and believing that we could do this. Wonderful friendly atmosphere.

I have used Premier in the past for both knee replacements and both reverse shoulder replacements…read more I am so pleased when I need a PT that I can call Premier and know I will get a very qualified therapist. this time I needed PT for bursitis in both hips and was having trouble walking long distances. Dr Andrew Ganung was assigned to me and I am so happy with the treatment plan he has suggested for my recovery. I have gone 4 times and I feel like I'm 60% better. I still have more to go but very confident Andrew Ganung will get me to the finish line. If you should need a PT call Premier and request Dr Andrew Ganung.

I had physical therapy with Dr. Fletcher for a little over a month for posterior tendinitis in May…read moreat the Nocatee location. I highly recommend Dr. Fletcher. He was professional, patient, and supportive throughout my recovery process, even when I was eager to progress faster than my body allowed. Each session felt personalized, and I always received the attention and guidance I needed. I also appreciated that sessions were kept small, usually with just one other patient, which made the experience much more focused and effective.

Jack Fletcher has been an outstanding guide to my recovery from a torn rotator in my shoulder. He…read morekeeps the regimen interesting as well as challenging. The office staff provides excellent customer service.

Review for Nicklous Godley, PA -- Jacksonville Orthopedic Institute…read more this is my first review and I'm almost 70 years old I have been in chronic, excruciating hip pain since September 2024 and have been under JOI's care since November 2024. At my initial visit, I was diagnosed with bursitis and sent to Brooks Rehab for 11 sessions. After completing the rehab, I received no follow-up, no feedback, and no guidance on next steps. Months later, I found out my provider had quit -- but no one at JOI ever contacted me or continued my care. I was left in pain with nowhere to turn. Today, I had an appointment with Physician Assistant Nicklous Godley, and unfortunately, it was one of the most disheartening and unprofessional medical experiences I've ever had. From the moment he learned I wasn't ready to move forward with surgery, his demeanor completely changed. He became dismissive, cold, and disengaged. I explained that I've been waking up every night in pain and asked multiple times for him to complete an FMLA form so I wouldn't face consequences at work while trying to manage this condition. He refused, saying that I'm not a patient of his and that JOI would only consider FMLA after I scheduled surgery -- even though I've been with JOI for nearly a year. In the middle of the conversation, he did say, "I'm sorry this sounds so harsh," but by that point, the damage was done. His words and tone felt completely lacking in empathy. I came in desperate for relief and left feeling ignored and deeply disappointed. There is no continuity of care here, no accountability, and no real concern for what the patient is going through. I cannot recommend Nicklous Godley to anyone seeking compassion, understanding, or true medical support. I felt like he was a used car salesman if he wasn't gonna be able to close a deal by scheduling me with some sort of surgery! He brought up knee surgery back surgery and completely turn very rude and cold because I was not interested in surgery ! horrible experience today He asked and I quote "why are you here if you're not scheduling a surgery" Do your homework before you pick out this guy terrible experience Horrible bedside manner.

This is strictly a review for the second floor, i.e., the doctor floor as opposed to the physical…read moretherapy section on the first floor which has its own Yelp page. First off, the doctors and nurses here would get five stars easily. Every doctor and PA I've seen has been excellent, careful, willing to spend time explaining things. However...this facility has massive staffing issues. You literally cannot get anyone to answer the phone here. I showed up for a morning appointment recently, and the line to check in was 40 people deep, curling all the way around a pretty large room, with maybe three staffers actually working while the rest milled around. I had an afternoon appointment a couple months before that, and when I went to the lobby to check out and schedule a follow-up, there was literally one person working with ten patients waiting. I'm not sure what's going on, but they need to invest in hiring maybe twice as many folks to support the great doctors and nurses here. Otherwise this practice will grind to a halt.

My general practitioner sent me to this location of Brooks rehab rehabilitation after discovering…read morethat somehow I had bursitis, tendinitis, and arthritis in both my shoulders and biceps. Following further evaluation by the physical therapist, Rachel Jeffries, that was assigned to my case... I began rehab three days a week for 12 weeks. I was assigned at home exercise exercises and stretches to do as well as see the therapist three days a week in the office. You would think that the exercises and stretches that you were doing to heal your body become easier overtime, but for me, the exact opposite happened. This is not doing anything wrong. It is because I was pushing myself too hard! Rachel was a wonderful PT! Very knowledgeable and very caring in what she was trying to heal and teach me how to heal myself! She was meticulous while determining the range of motion that was increased through her help and also in researching ways that I could continue to improve while at home! While I was under the care of Brooks rehab, I never once walked into my sessions to see that they were overbooked or understaffed! Each patient received personal one-on-one care from their therapist! Rachel was always attentive and ready to correct anything I was doing incorrectly or that could be detrimental to my healing! After 12 weeks, I was released to go back to work with good improvement in both shoulders and my biceps, but not long after I returned to work I had to have rotator cuff surgery on both of my shoulders! Post surgery I absolutely would've returned to Brooks rehab, but I took the easy way out and used the physical therapy team that was attached to my doctor's office at the hospital! Either way, I would highly recommend the team at Brooks Rehab! They provided some of the best physical therapy care that I have ever received!

While I appreciated the care I received while I was there, I did not appreciate the physical…read moretherapist calling out sick almost weekly and not being paired with another therapist to cover for her. They made me totally reschedule. Also, I had to get my doctor to sign off on the therapy within 30 days, and the therapist didn't send the paperwork to him until the week before my 30 days were up, and that was at my reminding her. Today when my therapist called in sick again, I was told I could not reschedule due to my doctor not signing their papers. I told them it's not mine or my doctor's fault, it's the therapist and Brooks for not getting him the paperwork in a timely manner. My doctor even told me in person he would sign it, but hadn't received their paperwork. I am now in limbo, without a therapist, because they won't reschedule me until they get the signed order. I will not be going back.

Incredible staff with great communication! Rachel and Madison at the front desk are so welcoming…read more Rachel sends out helpful reminder texts for appointments. The business is clean and well lit. I especially like the DOT app that helps with at home pt. I have had 12 sessions with Dr. Sydney and I can't recommend her enough. My lower back and hip feel so much better and my core is getting stronger every week! The personalized sessions of pt are the best I've had in Jacksonville. I highly recommend Direct Orthopedic Therapy.

Ive had a great experience, not once but twice now. I originally had PT with Direct Orthopedic…read moreafter my rotator cuff repair a couple years ago. Recently I had a fall and fractured my arm. After 5 surgeries I am finally home and working with DOT to get full use of my arm back. Madison in the front office was very easy to talk to and she knew exactly what to say to put me at ease and know what to expect each step of the way. The physical therapists have been amazing and even able to come to me in my home when I haven't been able to get to the clinic. From start to finish I've had a great experience and would highly recommend DOT for help with recovering from surgery, injury and to prevent falls like I have.

I'll admit I pick JOI because they are the Dr.s to Jags. I mean if professional athletes trust them…read morewith their injuries I can't go wrong. I started with Dr. Yurio and after a few sessions of physical therapy ordered an MRI. Turns out I completely tore my ACL and part of my meniscus. I was presented with my options and ultimately decided to have surgery to repair my injuries. I was transferred to Dr. Kaplan and he again presented me with my options. I decided to continue moving forward with the surgery. At no time was I pressured into having the surgery. For my lifestyle and health it made sense to move forward. Fast forward to surgery day - The surgery center is in the same building and is well maintained. I was introduced to several people who would be participating in the surgery and each one confirmed with me why I was there. It was clear patient care and safety was a top priority. Follow up appointments were a breeze. They email any paperwork required prior to the appt. And after check in the most I ever waited was 5 mins in the big waiting room or in the actual room. I saw either the PA and Surgeon during these appts. Both were professional and never made me feel rushed and felt comfortable asking questions. I was in and out in less than 30 mins from check in to check out. I had a positive experience from start to finish with this group of Dr.s and would recommend them. There are several Dr.s with different specialties available. I did see one of the foot Dr.s several years ago, can't recall his name, and did not have the same positive experience.

The front desk is awful. The ladies who work at the front desk in the morning are lazy and you're…read morewaiting for them to end their conversations before helping you out. Or they may not even be at the desk. They hate their jobs and you can tell. Awful awful awful. Management has got to step in. Now Elizabeth the PT here is amazing. From looking around, and seeing the other Therapists I would say she's the absolute best. The other therapists are young and don't have any patients hardly ever. I think there are 3 good PTs here and Elizabeth is definitely one of them. Seriously, Elizabeth is amazing. I would only go to her. Only. The management really needs to do something about the younger therapists and front staff. It's bothersome. They're arrogant and if they don't want to be there they don't need to be. It ruins everything there. I see them work with people and they are not happy. This review would be 5 for Elizabeth. Front desk staff ruins it.

This place is FANTASTIC! Excellent chiropractic care PLUS the very latest technology for sports…read moremedicine and rehab of injuries. They have cold laser, soft wave laser, and many more treatments to help patients. The staff and treatment professionals are truly wonderful! I've been a patient for over 3 years and would not go anywhere else. Brenda R.

I guess I'll be the odd man out here and not give a 5 star review…read more I'll preface by saying I had to reschedule my initial consult twice (inconvenience to the company and doctor), and I was set up on a promotional 3 free visits. Is it possible that those things came into play in my situation? Yes. Am I sure? No but either way, I am not satisfied nor am I willing to waste more time here. I came in this week on Tuesday for an initial consultation at 930. I was given paperwork and then a tour. Now its around 10 AM The place is clean and well taken care of and recently remodeled it looks like. The receptionist and staff are friendly and smiling. The girl who did my first few tests was very sweet and took time to explain each test she was performing. Now its 10:52 and she sends me to a room to wait for the doctor to perform an X-ray. I wait 10,20 , 25 minutes while hearing him do adjustments and talking to his patients. The walls are VERY thin. Finally at 11:30 I walk out to the front to let them know I will just reschedule if the doctor is busy. He was standing there , at the desk when I said it( I had no idea what he looked like, ha) . So he says no I'm ready now..He takes me back and does his measuring and xray and tells me why I need to get my sporadic pains treated because they are bound to be worse in ten years. That I stand lopsided and one leg is longer than the other. I ask "oh,, what can I do about that?" His arrogance on display "Its not something you can fix its something I fix" NO details about treatment were given, everything is either a rush, or a smart comment. I got a condescending attitude no matter what I said. He finished up evaluating my spine, and flexibility etc. around 12pm. "You're a mess" was his last comment. I just didn't get the feeling that I would be cared for in the manner that I wanted. Then I made an appointment to return at 1pm to view my results , then I realized I was already there for 2 and a half hours for a consultation! I decided another day would be best so I scheduled for this Friday. (Tomorrow) to view my "results" but they texted me today to see if they could move it back another 15 minutes (meaning another 30-45 minutes) It seems like they have an overbooking problem and an overconfidence problem. I'll pass and if I find I need a chiropractor in the future I'll check elsewhere. I don't ask anyone to sugar coat or kiss up to me , but if you want to get my business Respect is number one. It seems like its not on the list of priorities here. But it looks like I had a unique experience.

Def recommend coming here for any PT needs. The staff was very friendly and attentive. The office…read moreis clean and the PT that helped me was very informative and helpful. Ask a lot of questions, gave advice on what to do at home, made me feel comfortable, very professional, and personable.

I've been coming here weekly for over a month and the staff has been great and very helpful…read more They've also been very accommodating with my work schedule. Each week they go over different exercises to help with an old injury to my shoulder that happened while I was active duty in the Navy. After a few weeks, I already feel improvement in mobility. I recommend this office if you're in need of physical therapy.