Buying my handgun was a great experience. However, that is where the pleasure ended. Summer, Seth, Christine, and Cory were awesome. Summer took the time to help me choose and compare handguns and explain the difference between them. I really valued her advice. Seth took me through the lengthy purchase process and offered great advice. Christine and Cory (?) were so courteous and careful when there was a problem discovered with the paperwork. HOWEVER, the front area staff were the worst when I was informed I needed to bring the gun back during the process. I had read the sign at the door and went straight to the cashier and that is when the yelling started. Gun was in original box and unloaded but you would have thought it was an active shooter drill. Put the box down, step away. Bring box into room, step away! Clear barrel! No, into the receptacle! No! Step away! No, take box! No! Where is your Conceal Carry permit?!? No, you need one, you need to go back and get it? Uhhhhh huh what? Uh just doing what Christine told me....not looking for a Conceal Carry. Wow. Guy with the arrow tattoo on his arm needs to calm down and ask WHY I was even there....just saying. To be clear, there were other costumers around the areas and I was very embarrassed about how I was treated. read more

online buyer beware! don't ever buy online and ship site to store at the hilltop location. very bad experience and no resolution to the problem by the store or the customer service line the sent me too! the didn't charge my card at pick up and then re-order the items after i had already picked them up, charging my card twice, once 8 days after pick up and then again 13 days after pick up. then when i called to get the charges removed they blamed me, and then never called me back. luckily i'm a long time customer at my bank so they took care of it on their end! lesson learned, never never again will i do sight to store pick up at this store!! read more

Came to this location on a very slow Tuesday afternoon. 4 employees walked passed me and 1 employee at the Bow section sat there and stared at me. I stood there for about 20 minutes waiting for someone to help me with purchasing a firearm. Will not be going to this location ever again. read more

Extremely poor customer service throughout. The gun/archery counter and customer service especially. Support locally owned businesses who appreciate your business. read more

Do you love outdoor sports like hunting, fishing, kayaking, etc? Then you'll need a few hours just to check out this new outdoor megastore in Redding! It's probably at least half the size of walmart! Similar to Cabela's and Bass Pro shops, the new Sportsman's Warehouse or Redding has it all! We spent an hour perusing their rifles, handguns, and shotguns and ammo. I glanced at their archery section then made my way over to the fishing section and saw that their flies were just 99 cents (not sure how quality and durable they are yet). I drooled over their boats (canoes/kayaks) and motors and walked through their shoes and waders section. We also checked out their huge binocular case and knife case... i could go on. They have plenty of staff at hand that are friendly and honest and eager to help. I could probably spend a half day here as well as half my savings. It's a fun place with decent prices, nice to have it all in one place, though I do feel sorry for the small specialty stores in the city that will likely feel the sting of this sports megastore! Check it out! read more

Large store with a lot of product but you are gonna pay for it. I have actually returned more product than I've kept. Firearm pricing is great but everything else is overpriced. Staff is pretty nice and knowledgeable. read more

This place carries a lot of cool stuff but if you have the opportunity buy it somewhere else. This is another huge corporate big box. Very disconnected.....Some of the staff are very helpful, some of them may yell at you in the middle of the store. As another reviewer mentioned, DO NOT think you will be able to return something to this store without feeling like a criminal every time I have returned something it is very awkward and I will not be buying from here again unless no one else carries what I need. read more

Wow, this place was huge! The employees seem truly very knowledgeable and I can't imagine this store wouldn't have whatever you need.

Biggest outdoors store ive ever been to, everything you could ever want for outdoor camping, shooting or dressing.

I freaking love this place. I'll say it again. I love this place. Great customer service, fast, very efficient, friendly, knowledgeable, and they all seem to go an extra mile. If my girlfriend didn't mind, I"d be in here more buying more stuff. read more

I have bought several guns here and their process does take time, long time. But no other gun store in town gets you out the door under 1/2 hour either. So if your buying a gun in California be prepared to wait the laws suck and all dealers have to be very careful to dot every " i " and cross every " t ". Their prices are fair, but their sale prices are great. As with any box store the level of experience of the clerks varies greatly so you may or may not get the best one for product your looking at. Over all they are friendly and helpful and their camping, hunting selection beats every other store in town. read more

Went into Sportsman's Warehouse yesterday to buy a new shotgun. There were 3 employees behind the gun counter and they were all talking to each other, one of their buddies, about a recent fishing trip. I could overhear their conversation and not one of them showed any concern that I was a customer and was awaiting assistance. There was one younger guy with a scroungy beard and two older guys. They could careless about serving the customer and only cared about themselves. They would complain to no end it they went into a store and was treated with such disrespect. I'll do my shopping at Bass Pro Shops and never at this store again. read more

Definitley love Sportsman's Warehouse up here. It is tailored to outdoor activities which means it has a bigger selection of camping, hunting, fishing, etc. than Big 5 or Sports Authority and more specialty brands and products. An employee in the fishing department gave me some great tips on hot fly fishing spots because I recently bought some fly gear and I'm very new to it. read more

I only gave this one star because I had to give it something. When I went in to return an item not only was the couple next to me being talked to like they were lowlifes for trying to return packaged long underwear that didn't fit. The manager had come up to the guy and said that he should have tried them on before you left the store and I thought that was ridiculous because when they are marked size 34 36 that's the size they should be and who tries on packaged underwear in a store. And I'm sure they would have really been unhappy about him opening up packages. When it was my turn to return a sleeping bag I bought for my grandson just the night before I had opened it up a little bit and check the zippers and they were very cheap so I returned it they were rude and immature then they asked me if I slept in it and I said no because I didn't. I don't know what kind of customer service this place thinks they're getting but I did buy a cot there that I really liked and I returned it anyways just because they are rude and they treat their customers horribly. I don't advise shopping here and I'll never shop there again. read more

Love this place! I am surprised by the reviews regarding service. I have had great service here! I dropped my wallet when done checking out and figured that out when we were at Target and I was ready to check out. Frantically I returned to Sportsman's and an employee had found it and they locked it up for me. It had all of the $1,300 cash still in it. (This was Christmas money). We purchased a sleeping bag and the zipper broke off during a trip. I called and they sent me a replacement and it was an upgrade as the stock on what I purchased was out. Honestly I feel like this is one of the last businesses in existence that still thinks of customers first. Needless to say... I am a customer for life! read more

As an avid outdoors family, we love Sportsman's Warehouse. This is our one stop shop for everything we need for our outdoors adventures from hunting, hiking, camping, fishing, etc. The customer service is great and we are on first name basis with most of the employees there. Thank you Sportsman's Warehouse for being such a great asset to our community. read more

Something has changed at the Redding store. They used to have plenty of friendly help but now they're under staffed and unhappy. Most of the older experienced help is gone and has been replaced by coffee baristas who can take or leave it when it comes to spending lots of your own money. Twice in the spring of 2018 I've seen management publicly scold the help in front of customers. I dare corporate to send a secret shopper there and see what happens. read more

Best camping, fishing, hiking, and hunting supply in Redding!! Sure, they are a big chain, but they have such an excellent selection of gear. I come here to get fishing lures and always end up finding exactly what I wanted. I've also bought my wife hiking boots here and they were very helpful when we needed to return them for a smaller size. Never had anything but positive experiences here! read more

Received some UA boxers as a gift. They were too small and the boxes weren't opened. The service staff said they weren't returnable. I could come back when a manager was there if I wanted. First, why didn't someone say they weren't returnable even if the package was unopened? Second, how do you run a store without a manager present? Seriously? Second time I've had issues with the place. I guess they did me a favor... now we don't have to think about going there to shop again. There are other choices with better service. read more

One of the only hunting, shooting, fishing, camping, clothing and footwear stores around Redding. Very clean!

Went in too send my rifle back to the manufacturer. Normally an annoying inconvenience went very smooth due to the awesome help I received. I had to take off the scope in order to send it back and instead of charging me to put it back on the manager mounted it for me himself even though it was not sportsmans fault that the gun was broken. Never charged me a dime. I am normally a local gun store kind of guy but since they took such good care of me I will keep coming back. read more

They are still trying after three years in Redding. They do have some good people who know what they are doing now, and they do return phone calls. Because they are a chain, they can't really wheel and deal like Old West or Jones Fort but the prices aren't that bad ether. All that said, they do have a pretty good selection of stuff for us guys. you will find some good deals on ammo. The place is clean and has a bathroom; something you wont find at the other stores I mentioned. They also have a good return policy. Over all I would give them a 4 star rating. read more

I visited Sportsman's Warehouse yesterday evening to look at handguns. There were me and four other guys at the gun counter waiting for a sales assistant. After about fifteen minutes the other guys walked away. I waited a few more minutes and never once did anyone asked if they could help me, if I had been helped yet--nothing. So I walked away. On the way out I decided to pickup some ear protectors that I need, then waited over ten minutes in a line at the checkout counter (the only one open) that stretched all the way back into the store aisles. So I put the items away and walked out. They are also pretty overpriced on just about everything. Not once did any store employee ask if I needed help. Won't be going back there again! read more

I love Sportsman's!! I want literally everything in the store. Can't necessarily afford it though . As much as I want it. But half the shirts I do wear are from there. I love the funny t-shirts they have. And Makayla, who works in the clothing department is always so nice and helpful! From what I've seen, she is an extremely hard worker!! She cares genuinely about her customers. Alex is also an extremely had worker! I've seen him there for a while and he is a great member of the team as well. Because of these two, and the large selection of merchandise, I will definitely be coming back here often! read more

I bought some Irish Setter boots at the local store. We are in the middle of our hunting season. A stitch broke below the eyelets. I called sportsman warehouse Redding and told them about it. Since I had purchased the boots 37 days before they had to send them in to be fixed. If it was within 30 days they could exchange them. I explained to them I was in the middle of our season and I needed my boots to hunt with...Sorry nothing they could do. I took them to a local boot repair place and was told since the boots were waterproof they could not guarantee they would not leak. So I am going to use them and hope my feet don't get soaked. might of well have just bought them online so much for local purchase customer service...over 7 days they lost a customer..thanks Sportsmans Warehouse read more

This is the second time that I've bought something the wrong size from Sportsman's Warehouse (Redding, CA) That ended up being the wrong size and was treated with horrible customer service. The first time I grabbed a case if 12 gauge shells that ended up having a couple of boxes of 16gauge in it. Which they refused to let me exchange that same day. And this time I grabbed the wrong size gloves and tried to exchange them out the next day and they refused to let me exchange them because they had a crease in them. Which they deemed as them being "used". I brought them in tags attached and everything. Needless to say I'm sick of their horrible "100%" satisfaction guarantee and will never shop there again. read more

I tried to return a float tube that failed the first weekend of use. First day the inflation valve came unglued and had to be duct taped together before it was even in the water, the second day the seam split. The Sportsman's Warehouse representative accused me of over-inflating it. This was my 4th float tube, I know better than to over-inflate and have never had that problem before. He then stated that Sportsman's Warehouse only accepts returns that can be resold and advised me to contact the manufacturer and to have a nice day. This is not the customer service that was expected...I'll never buy anything there again. read more

I want to start by saying that I like the products this store carries. I purchased firearms, clothes, and gear. A big selection that offers more than Big 5 sporting goods or any local gun shop. As far as customer service goes, I'd say they lack considerably. I don't know how many times I've stood at the gun counter, just to be continually ignored or passed over. I was warned by an associate who was unlocking the dressing room door, informing me that they had security. Not sure why that bit of information was relevant to me. Then just yesterday I decided to return a few items I purchased a couple weeks ago just to be met with resistance. I had a receipt, and within their 30 day policy, but somehow I didn't meet the requirements. There are very large signs above the customer service counter that state, "100% customer satisfaction guaranteed". Another that stated, they could not accept returns on ammunition. I get that. But one of the items was an unopened package of bear spray. 1st the associate claimed the policy doesn't allow returns of bear spray. I asked where is this policy stated? She claimed it was on the packaging of the spay. I said show me. She pulled it out of the bag and realized it wasn't anywhere on there. Was it on the back of the receipt? No. Was it anywhere posted in the store or display as she claimed? Nope. Then after all this, she then says she can't give me a cash refund because I used a credit card. Wrong! I used a bank debit card. I pulled it out of my wallet and she stared at me with this blank look. Her response was, "well, I can give you a cash refund, but I have to ask my manager". Really?! I paid with a cash/debit card, not a credit card. Why is it, I have to explain the difference? If it wasn't for the horrible customer service experience, I'd be purchasing much more from this business. read more

this place is a joke waited for 20 min. to speak to a gun rep get my turn and one takes a break and i was still having to wait finally just walked out. service here sucks. read more