I made an appointment with the above company on February 19 for a February 28 cleaning. I received…read morea text message at 9pm the night before stating that all appointments have been canceled due to weather. As someone who is a supervisor and leads a team on daily basis, I completely agree on ensuring everyone is safe, especially when weather can be dangerous. In the text message the guidance given is to reach out to the company and reschedule. The very next day on March 1 I reach out to the company to reschedule. I receive a text message back two hours later stating that there is an opening on Thursday, 2 March at 12:30pm. I agree to the appointment. The day of, at 12:30pm I text at 1231 and mention that I am home, please advise when you arriving. No arrives, calls, or even sends a text. The company is a no show. I call at 1246 and no one picks up. I receive a response at 2:07pm I'm guessing from the owner since the person never identified themselves mentioning that they have COVID and have been hospitalized since Tuesday night and that there secretary was supposed to reach out to me an led cancel. I text back to summarize my experience and mention that maybe the secretary needs more training and it would have been nice to have received a phone call so I could schedule with someone else. I receive another text message that I felt was unprofessional and telling me that we are all "human" and that "this is not in my hands" and that "I have a second job, I work in a hospital, maybe I get infected there" as there are continuous apologies. Here are my concerns: 1.) When originally canceling the appointment due to weather, sickness, etc it should NEVER fall on the client to be the one to reschedule. Proper customer service entails the company reaching out to the client and making the effort to reschedule. This shows that the clients business is indeed important. 2.) The need to communicate through text message should be limited. Pick up a phone and actually talk to your client. This can help alleviate any misconstrued information and it shows your clients that they matter. I wish I could have experienced what the other reviewers experienced, however, the ball was dropped big time. I'm also in the process of moving out of my condo in two days, and this experience really didn't help.

This team is amazing! Prompt service and reasonable prices. Their business is growing and I'm glad…read moreto be apart of it. Communication has been fast and polite. The deep clean team went the extra mile for my family and I can't wait to have them back Bi-weekly. My house has never felt so clean! Give them a try you will be very happy with the results.

I've had Rose's cleaning team clean my apartment for over a year and they always do a great job!…read moreThe team is always quick to respond and open to any special request I may have. The pricing is more than fair and very transparent which I appreciate. I started with the deep clean which was amazing! After being in my apartment for 2 years the deep clean was a great way to start off ahead of the regular cleans. I am planning to continue using Rose's cleaning and I always love coming home to a clean apartment after they've visited!

I hired Rose's Cleaning to clean the carpet in the one room in the house that has carpeting. It's a…read moresmall room and they were able to fit us in last minute. Great! I spoke to Jim on the phone to book the service, and he was really friendly and helpful. He said his wife Rose would be in touch with a quote after I texted some pictures of the room. I don't know who I was texting with in the end. They quoted me $100. The two workers arrived right on time, were very polite, and did a beautiful job! However, they spoke no English and used a phone app to communicate. (You speak into the phone, they read the Portuguese that's generated, then they speak into the phone and it spits out English. Who knows how accurate it is.) I lived in a foreign country for 6 years and while I wasn't fluent, I had basic proficiency in the language... admittedly I worked in an industry where people spoke English, but for day-to-day things I was glad I could read and handle basic conversations. (This was pre-smart phone.) I'd love to hire Rose's Cleaning for their organizing service, but can't imagine how you'd do that with someone you couldn't talk to. They get good reviews for that, so maybe I'll try it. I'm skeptical but interested. If all you need is cleaning it probably doesn't matter that you can't communicate without a phone translator. Their work was beautiful and they were punctual and polite. All of that is great. I'm glad they could fit us in!

NE customized cleaning cleans my home and my office every two weeks. I hired NE clean because I was…read moreso impressed with the way they made me feel as if they would go above and beyond...They have proved week after week that they are true to their word. I have never seen a cleaning company pay so much attention to detail, and clean with so much speed and efficiency. They work around my schedule and are totally flexible and reliable. In addition, their rates are extremely reasonable. I would recommend NE clean to anybody, and in fact, I have. If you want a reliable, efficient cleaning company, with great customer service skills as an added bonus, call NE customized cleaning. Sue Uxbridge, MA

From the owner: We are a residential and commercial cleaning company servicing all of RI and many areas throughout…read moreMassachusetts. We offer professional, affordable cleaning at a superior level. Flexible schedule, satisfaction guaranteed!

Excellent affordable service from the first visit on the place looks amazing! The reliable staff…read morepays attention to details that i want and cleans the way i want it cleaned, amazing! Each return cleaning is just as great as the first every detail exactly as it should be. I would highly recommend officepro cleaning for any of your office needs!

From the owner: At OfficePro Cleaning Services, cleaning is our business. Our experienced professionals specialize…read moresolely in commercial spaces, working with superior products that are both environmentally friendly and low odor, making them perfectly suited for office sanitation. This is just one of the many reasons why OfficePro is the right choice for your business.

Camelia was absolutely a wonderful representation of her company and definitely cares very much for…read moreher customers, making the process seamless and easy from start to finish. I would highly recommend!!

I have hired a lot of cleaners over the years and we r green is top notch! Jo was my cleaner and…read moreshe is amazing...she goes above and beyond and everything is spotless. Camelia was very responsive and answered all my questions. Everything was done completely to my satisfaction. I would definitely use this company again.

I am a repeat customer, and will gladly recommend John and Lisa for any and all carpet cleaning. He…read moredid a fantastic job on my 8x10 heirloom wool carpet, and just recently cleaned a 5x7 oriental , 3x4 antique wool braided entry rug, and wall to wall stair, hallway and master bedroom carpet. Lovely people, serious about their work, quality job. I'm very happy.

The level of disrespect and unprofessionalism was truly disappointing and shocking. I contacted…read moreEnviro Pro Clean for carpet cleaning service and a move in clean for my new home. John agreed to come to the home to do a walk through and provide me with a quote. 2 hours before the scheduled appointment he contacted me saying he needed to cancel because his top customer needed an emergency clean. I spoke with him and told him there was no way I could find someone else on short notice, and asked if he could please accommodate me. He agreed and came to my home and provided a quote, just as we originally planned. He said he would be able to complete the work over the course of 3 days and have the job completed on time. I tried to contact him the next day to confirm and go over the details. I was unsuccessful. Therefore, I had my husband call from his phone (a number John did not have) and he answered right away. Immediately, John began to walk back what he promised the day before at the walk through. He was now unsure if he could complete the job and he "would do the best he could because he still has his other clients." He then ends the conversation with, "actually I am not going to do the job" and abruptly hangs up. Reluctantly I called back and left a voicemail with hope to come to an agreement; because he was supposed to start the work in less then 12 hours and I was desperate. Needless to say, he never called back. I truly believe he had every intention to completely blow me off. If I didn't reach out from a different phone number, he would have continued to ignore me and would not have showed up as scheduled. He clearly prioritizes his jobs/clients and if something better comes up, he has no problem going back on this word.

Maria came to clean my apartment, which had been long overdue for a deep cleaning. She was friendly…read moreand polite, and made an appointment for the day after I called! After spending a few hours away while Maria worked her magic, I came back to a spotless and peaceful home. My bathroom was gleaming, all of my beauty products lined up in a neat row. All of the appliances in my kitchen were dazzling and shining, including the inside of my refrigerator and freezer. My floors were freshly washed and vacuumed. She even was able to wash my window sills. Not a crumb was left behind. It smelled good too! She did a great job. I would definitely recommend All Shine Cleaning to anybody looking for a job well done, you won't regret it!

From the owner: We offer complete cleaning services for corporate offices and residential customers. No matter what…read moresize office or home, whether you need a one time cleaning or a weekly janitorial cleaning program, we will make sure that your property is maintained to highest standard of neatness and cleanliness. We deliver value through our outstanding cleaning service and genuine customer care. Our services include , one time basic cleanings, continuing cleaning programs for both domestic and commercial clients, move in/out, cleanings, commercial cleaning, post construction cleaning, deep cleaning/ spring cleanings, condo common area cleanings, carpet cleaning (for low traffic areas), If your have any other kind of cleaning project, not listed above, just give us a call and we will be happy to help you.

Extremely rude. I called to see if I could get a room cleaned. He told me that I would have to be…read morecharged for my entire apartment. Giving me a quote of $500. Context I live in an apartment with two other people, they do not want their rooms cleaned. The room I need deep cleaned is the size of a queen bed, not joking. So I tried talking with the guy a bit more to see if I could get some leeway, and he straight up told me that if he is not making at least $400 then it is not worth it. More context, this business is 6 minutes away from my apartment. The guy also talked about how long he has been in business and how respected he is, completely unprompted by the way. I was genuinely shocked by his attitude, he was rude straight off the bat. Rude enough that I created a Yelp account just to write this.

They did a deep clean of my condo after I moved out and prepared it for sale. Excellent job!read more

We have used Life Maid Simple for some time now and have always had a great experience. I have many…read moreantiques etc and have NEVER had a problem. The girls are thorough and professional. I am a private person and concerned with security. I trust Cassie and Rebekah in my home without hesitation. Strongly recommend this service. Thanks! -Jason R.

This place is very unprofessional the manager names heather is a very disrespectful to her clients…read moreyelling at a new girl because she pants are went and say to then that not my problem because u got ur pants witch is very disrespectful and rude and very bad management and when people are sick she tell them that unfortunate in a very sarcastic way and tells them they should of called out but even when u call out she threatens to fire them and as a person that has worked in very high class jobs that is absolutely disgusting behavior they need to do better they are lucky that I did not OSHA bc this place is a very terrible company to work for never do business with these people bc they treat there employees like trash