This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced

Can't believe I've not done a review yet. I absolutely love this office. I'm one who dreads going…read moreto the doctor due to poor experiences in the past. However this office, especially Dr. Gray, changed my attitude. This office is always clean, front desk friendly & the lab area is the same. Dr. Gray is awesome! I never feel rushed through my appointment. She encourages you to ask questions & has a professional yet casual personality. I love how she breaks things down in layman's terms when I don't understand the medical jargon.

Scheduled new patient appointment with Dr. Jeffrey Lambert, 8 AUG 23 for my son and myself for 18…read moreand 19 OCT 23 - several weeks in advance, this was the first available appointments for both of us. My son had a school conflict that we had no way of knowing about weeks ago, and I thought I had a reasonable request to swap our appointments this week so we could avoid the conflict. This office is extremely rigid, and with no exceptions, or not even trying to discuss with Dr. Lambert, would not support the request. The best they could do was push my son's appointment to the earliest to the earliest available in JAN 24. Unfortunately, I had to cancel both appointments - very disappointed and will have to look elsewhere.

My first time here. This place used to be a ObGyn but now its a family medicine place. There are…read morethree doctors in this place. The place is very clean and they even have a play area for kids. I came here to meet with Dr. Nguyen. I made an appointment with the office a week before. The office staff was okay. They looked hectic and busy. I came in 15 mins earlier than my actual appointment to fill out new patient papers. I waited 10 mins before I got called in. Dr. Nguyen took time to listen, ask questions and explain my issues and symptoms. She is very caring and professional doctor that took the time to explain everything. Overall it was a good experience.

I had been going to Dr. Nguyen for a while, and she was great. The practice got bought out last…read moreyear and I'm not even sure she is still with them, since they won't answer the phone to make an appointment. They changed the Patient Portal without providing access to the new portal, make you sit on hold to make an appointment (while the on-hold message tells you to make an appointment through the portal) and then hang up without answering (after considerable wait). Why bother having a medical practice if you don't want to see any patients? I'll go somewhere else and forego the additional headache.

No one likes medical visits but of you need a place like this, the staff are amazing!!!! We were…read moreactually 2 hours ahead of our appointment and they got us right in!!!! Unfortunately we will need to come back for further treatments but will certainly not be worried about coming back!!! Thank you everyone!!!

They MOVED with no notice. Here for an appointment and can't get hold of anyone!!! Very frustrating.read more

Poor Service and Ineffective Treatment…read more My experience with new you wellness center over 2.5 years has been nothing short of frustrating and disappointing. Despite my repeated concerns about lack of improvement on their testosterone therapy, their response was consistently poor. Promises of call-backs were seldom kept, and when I did get through, the only solution was to increase dosages or add new prescriptions, leading to more expensive lab tests - all billed to me. After spending over $4,000 without any noticeable benefit, I switched to a new provider. Remarkably, within just one month, my testosterone levels were optimized using a lower dosage than whatnew you had prescribed. When I called new you to politely discuss my experience and request a partial refund, I was assured a call back that never came. Upon following up, I was met with rudeness, misinformation, and ultimately, I was hung up on. I strongly advise anyone seeking testosterone therapy to avoid new you. Their lack of responsiveness, ineffective treatment protocols, and poor customer service have been a costly and unproductive experience for me. Switching providers has made a significant positive difference in my health and well-being. Lasty I will be calling all my friend (10 of them) that are currently using them with similar results and switching them to my new provider. cheers

I was a patient at this location for years before its sale to the current owner. The pricing has…read moreconsistently increased, while services and treatment of me (patient) has decreased. Today was the final straw. They refused to call in a refill for blood pressure medication without charging a $175.00 medical consult. I understand this location operates as a non-insurance service, and even understand the charges for certain programs like weight loss, but to refuse to fill a blood pressure prescription without a medical consult fee when no one will see me is ridiculous. I have needed to find a GP doctor for some time. Thank you for giving me the incentive.

My sister had highly elevated blood sugar. She left a message and we quickly got a call back and…read morethe # to call her care coordinator, quick reception into clinic urgent care, and a Dr order for the local ER, in a very timely manner.

I got my "frame of choice glasses" for the first time in the many years I have been a veteran I…read morehave a pair of glasses that actually fit!! My last pair of glasses I had to purchase from Berkeley Eye Clinic for $535.54 and they were too big. I am truly not a fan of glasses and my plan is still to get lasiks when I am able to find work. KPOC truly could learn from you all!

Love the doctors here. Can't get in with your specific doctor? Do worry, they have other doctors…read moreavailable for you. Scheduling with the front desk ladies is a walk in the park. Can't call to make an appt? You can request online and you will get an email once it is confirm! Virtual appts are available if you can't make into the office! Cannot get any better during these weird pandemic time!

very uncaring, unprofessional, and lazy facility and staff! I would not recommend this place at…read moreall. It took them 4 weeks to send me referral. After my complaint they sent me a letter to terminate my contract with them so I won't be able to see a doctor there. I am in between diagnostics and need to see a primary physician. However they refused to accept me until I get to see my new doctor. I can't believe how they can be so unethical and not care about patients.

If I could give this place -5 stars I will. Went there after getting involved in a auto collision…read moreheaded there as it was the nearest and explained to the doctor my pain and told her to check for a broken bone(X-ray) but she refused and instead gave me pills that would (decrease the pain). The worst thing is that after a month I receive a bill of almost 1THOUSAND F-ing dollars. That amount for a refusal of an xray and 2 pills. Thats all of the service I received yet I'm having to pay 1,000 out of pocket. DONT GO HERE. THIS PLACE SUCKS

The nurses are great! Fast quality service delivered with compassion and a positive attitude…read more Plus they are open 24/7!