I bought a new 2011 Ford Fiesta in March 2011 and drove the car extensively for 4 years, having just under 60,000 miles. Last fall, a transmission sensor module went bad creating unusual dash warning codes and leaving the car unable to consistently start. The dealership had the car for about 3 days, managed to diagnose the problem and fixed it with no cost to me. Unfortunately, in May 2015, a similar transmission sensor failed and again left the car unable to start consistently (the sensor is designed to detect any misalignment in the transmission and prevents starting as a way of protecting the transmission). The car was returned to the dealership, the defective part was discovered and replaced and I was on my way, again, with no out of pocket cost. Sadly, around the end of June 2015, the car reported a "power steering failure". The car was returned to the dealership and they worked for nearly a week to discover the problem, working with Ford Engineering to get as much insight as possible. There was no "power steering failure", necessarily, but rather it could have been caused by a wiring issue. With so much wiring in a modern car, finding this potential problem would have been extremely difficult. We started to worry, thinking the repair would cost an exorbitant amount, or might have to replace the car. Springfield Ford did everything they could to uncover the problem, but to no avail. Why 5 stars, then? Ford acknowledged that the transmission in the 2010 Ford Fiesta, while very sophisticated, had numerous problems, problems they had made improvements on since then, but problems. At this point, we asked the service department if there was any way the dealership would buy the car back from us, at book value, just so we could "stop the bleeding" with the Fiesta and come up with a better, long-term solution. I thought there'd be no reason why the dealership would agree, but upon speaking with the sales manager, Steve, he agreed they would. He understood our reluctance to trade in the Fiesta for a newer model, since the transmission - though better - still hadn't earned a long-term level of confidence yet. We came back 2 days later to sell the car and Steve consulted several market value resources, reviewed comparable vehicles through Ford's sales database and offered a very fair book value for the car, valuing as though it didn't have the problems it did. He was even willing to offer us a little more than book value. Our last Service Consultant, David Brooks, was excellent and very patient in explaining the issues and answering our questions, and the Sales Manager, Steve Amabile, could not have made the decision and process of selling the car more smooth and straightforward. The folks at Springfield Ford are refreshingly good! In the previous 4 years, Springfield Ford had fixed - at no charge - a section of wheelwell trim that I had damaged and a front parking light that had been knocked loose. They were consistently honest, fair, and at the point of needing to part ways with our Fiesta, extremely gracious and kind. While I won't buy another 2010 Ford Fiesta, I would not hesitate to buy a car from Springfield Ford. When I purchased the car, the salesman was upfront, the agreed price was solid with no tricky, last minute fees. They took good care of the car in the interim, and they were - again - extremely gracious when it came time to sell the car and move on. read more

This Review is based on the Service Department !!! After almost 3 years of having all our service done on our Car, Truck and SUV. The best way to make your life Stress Free is to plan ahead if possible??? Pick a day that's good for you to be without your Car , Truck or SUV . Make an Appointment for that day for say an Oil Change. Let the Service Department know that you will be Dropping your Car, Truck or SUV in the morning and will need it back as soon as possible or ASAP Before Closing Time. Make sure you update your contact information and they will call , text and E-mail you that day as soon as your car is done. Springfield Ford has a free Local Shuttle Service to and from your home . We have an old saying in the Navy " Work Smarter !!! Not Harder !!! Plan Ahead and Stand bye for Heavy Rolls !!! Because nothing is written in Stone and anything could happen at anytime. Be ready and have a stress free Life. God Bless read more

We are repeat customers at Springfield Ford/Lincoln and that is because of the wonderful treatment we always receive. Bob Flick is phenomenal - this is our third vehicle we've purchased from Bob and we send all our family and friends to him. Unfortunately, I had to get a new vehicle due to a car accident and having to purchase a new vehicle within a certain amount of time while dealing with insurance, police reports, etc. was extremely stressful and not ideal. However Bob was patient, listened to what I wanted and needed, and made it all work within my budget. He even came in on his day off to make the final sale and ensure we were taken care of - that is the kind of special treatment you get from Bob. We are extremely grateful for our positive experiences and will continue to purchase our vehicles from Bob at Springfield Ford/Lincoln. Oh and I absolutely love my new Lincoln MKZ - it is amazing! read more

My wife was in the market for a new 2014 Ford Escape SE fwd. I requested an internet quote and Paula Figuerora promptly responded to my quote request. Paula was very helpful answering my questions and arranged my visit with Sales Consultant Paul Hixon. Paul was courteous and has a vast knowledge of the Ford product line. We wrapped up our dealer visits and received a higher trade in value offer from another dealership. Springfield Ford matched the trade in offer and with equal offers we decided to purchase thru Springfield Ford. General Sales Manager Steve Amabile and Finance Manager John Gatto were both of great assistance with the closing process. I was impressed with the professionalism and efficiency of the Springfield Ford staff. I encourage anyone in the market for a new vehicle to contact Springfield Ford. read more

Service Manager, Jim Nespoli, has helped me on several occasions and he is the BEST manager I have dealt with in ANY industry. He always puts his customers' needs first. Ford is extremely lucky to have a person with his knowledge and character on their team. Jim listens to his customers and works with what fits their schedules. I have even called him in urgent situations and he has been able to fit me into a completely booked schedule. Also, once I was unsatisfied with the outcome of the service I had received but Jim completely renewed my trust. It says a lot about a manager that will admit a wrong and work to make it right. Again, Jim is the best there is and his competence is second to none. Any and every company would benefit from him being apart of their team. Thank you Jim. read more

I was finally contacted by Mr Jim Thomas of springfield ford. He stated he was appalled to find the way I had been treated .He took steps to rectify my concerns and gave me what i believe was a sincere apology. I am officially retracting my previous review. Once the problem came to his attention he was right on it. This type of customer service is why i Travel the long distance to Springfield Ford and why I will continue to do so. I was not prompted or offered anything to change my review. This is my honest opinion of how my problem was handled.It took awhile to get there and i may bear some of that blame maybe i should of called instead of sending e mails which probabaly landed in the wrong place. If you have a problem there ask for Mr. Jim Thomas he seems to care. read more

I have been a customer of Springfield Lincoln for several years and I have always received superb service. My Sales Consultant, Rita Feehery is like a family member and she goes beyond limits to ensure that my needs are met. I have also had the pleasure of receiving exceptional service from Dan and Steve from the Service Dept. Justin from the Finance Dept. made the finance process seamless which was truly remarkable. I had an unusual dilemma regarding my vehicle but the staff at Springfield Lincoln collectively starting with service to providing a loaner to sales to finance worked out a solution that totally removed any stress regarding my driving needs. Truly Blessed and Grateful. Will always share my excellent experience with anyone. read more

I have bought several vehicles from Springfield Ford/Lincoln in the past couple of years and would like to thank everyone that made our experience enjoyable. The process of buying our car and SUV started when we walked in the door meeting Tom DeVito our salesman and Steve Amabile and continued while selecting our vehicles. The people we met at Springfield Ford were courteous and very knowledgeable about there vehicles. We were showed several vehicles but in the end knew what car/SUV we were going to purchase. I visited several car dealerships comparing prices but in the end found the best prices and service with Springfield Ford/Lincoln . We look forward to having our vehicles serviced and maintained. Bernie & Sandy read more

My first encounter with Springfield Ford Lincoln was to test drive the MKC. The experience was akin to having root canal. My salesman couldn't have been more disinterested in my business if he tried. Fortunately, I was contacted online by Paula and then Rita who were determined to overturn that unhappy experience. Rita and I became fast email friends and in the space of a week and a half, she found my dream vehicle, a Tahitian Pearl MKC and got me out of my disappointing Buick Encore. I went to the dealership yesterday to pick up this beauty and Rita had filled the trunk with purple flowers and balloons and a beautiful card signed by several staff. I have never experienced a car dealership such as this one! read more

A very overdue review! I am so grateful for Joe M. in service at Springfield Ford. His honesty and warmth over the past few years with my Ford 500 has been so appreciated. After I used a Groupon at a Meineke for an oil change about 2 years ago, he helped me figure out that they destroyed my oil pan by plugging it with a foreign object. He also helped with advice on my tires and headlight over the years. Even though I moved out of the area, I'll still bring my car to him and his staff. A big thanks to Josh yesterday, too, who was very kind and helpful to help with my oil. If you are looking for a place where you feel like you can trust the automotive service team, head to Springfield Ford! :) read more

I recently leased a 2018 Ford Escape from Springfield Ford. The entire process from start to finish went smoothly and my experience with was comfortable and welcoming. This is my second experience not only with the dealership but with the same sales associate, Bob Flick, who couldn't be more understanding and helpful. Bob listened to want I wanted in a vehicle and was able to help me with my vehicle selection. I also want to mention that the financing department, specifically Midge, was wonderful in how she treated me as a customer. She took her time to explain all the paperwork and answer questions that I had, even though it was an extremely busy Saturday. Thank you Springfield Ford. read more

Had a great experience today in the quick lane. I brought in my GM for an oil change and they did a courtesy safety inspection, and suggested replacing a few bushings in the front end. They had me in and out in about an hour and half. I had the opportunity to meet Scott Donaldson (Service Director) and can't say enough about their new notification system that kept me up to date on the whole process. I am thrilled about their work because I had to swerve to miss a deer and my truck was up to the task! Thank you Scott and your team! Dan Kennedy and Ralph were great! It good to know you can take any make or model there for service! #ronmadmax read more

We have purchased two vehicles from Springfield Ford. I'm sure it's a great dealership, but I don't think either purchase would have been as much fun without sales associate, Rita Feehery! She explains everything thoroughly, takes care of those details (insurance co. calls, and ensuring the finance team and service team are prepared), and truly wants to see folks pleased with their purchasing experience. Ford's online credit application saved time, and what was once an entire stack of paperwork and so much time spent signing, has been reduced to a few moments. Thank you, Rita, for making car buying fun and hassle-free! read more

this review is about a sales rep Yuri Edelman. there are sales reps who are fine responding to your questions and then, there are the rare few who anticipate your needs, offer more info than you know even to ask about, and harken back to the days when service providers cared about their jobs. I ended up purchasing a vehicle at a dealership that was located much closer to my home instead of going to Springfield. And he still continued to offer advice and suggestions, knowing he would get nothing from his time and effort. Springfield Ford is lucky to have this young man and I hope he goes very far. read more

I have worked with many car dealerships over the years and so far, SFL is among the best. I recently traded my Saab convertible for a Lincoln and found the sales department very easy and professional through the entire process. I had my first experience with the service department last week and they did not disappoint. They pointed out to me that my car would soon need inspection and rather than have me bring it in another day, they were able to provide the service that same day, saving me an additional drive from Philly. I would recommend this dealership without hesitation. read more

Matt Anderson and the team at Ford of Springfield provided me exceptional sales service. I would recommend anyone to go through Matt or anyone else for that matter. Given the shortage of microchips and my immediate need for a car, there weren't many options available to me.Matt had great ideas how to make my purchase more customized to my style And provided alternative and flexible financing information. since my purchase a few weeks ago, MATT has followed up with me to check how I like my car, and to help schedule the upcoming interior upgrades that I opted for. read more

I recently went to springfield ford to look for a new vechical. I came in contact with a gentleman named Stephen, he wasn't a sales representative and I ran into him on his way out and he was more then happy to assist me. He introduced me to Bob Flick. Right off the bat he was very informational about the cars and listened to my needs and expectations. Long story short you have a great sales representative and mechanics who care what they do and care about others needs and I have a safe affordable car to drive my children around. Thank you very much. M.M.R read more

I like to start off by saying I had a fantastic day !!! Yesterday those sale people at ford Lincoln of Springfield made my day from the outstanding service from the sales people and the staff to the amazing service and deals that they provided !! Anyone looking for a car ? Your best bet would be to stop off at ford & Lincoln in Springfield first before going anywhere else , you won't regret it !!! Joanna and Jason and staff at ford thank you so much for everything !! I love my ford it's scape titanium I want to live in it !! Very happy customer Miriam .. read more

We went to Ford after a TERRIBLE experience at the Honda dealer down the street. We were helped by Paul H., and he was a saint! Everyone there was so courteous and they were very accommodating to my husband and I. I will say, not once were we pressured to seal the deal or buy. They were patient and answered all of our questions. They gave us a PHENOMENAL deal, and we seriously couldn't be happier! We bought an Escape and I hope we can do future business with them! We can't wait to go back. Hands down, best customer service we have EVER received anywhere. read more