During tax-free weekend I scooped up a new pair of tennis shoes online. Much to my husband's…read moredismay, I was buying another pair of fitness shoes. I never throw away blown out tennis shoes because I use them when I work in the yard and walk for short distances. Just like food or other items that expire fitness shoes have a life. Depending how frequent you use your use, you could average 6 months to over a year. When I was training for marathons, I literally bought a pair of running shoes every 6 months because of the long distance running. I always know when I am ready for a new pair of fitness shoes. The red flag sign that scream shoe replacement is needed primarily is pain. I have a high arch and when the arch falls in fitness shoes, my feet hurt. Another sign for fitness shoe replacement include worn-out shoe soles, and a noticeable decrease in traction while you are moving in class. When your feet are cushioned, your feet are happy. They maybe singing Pharrell's song, Happy. Smile. To my surprise Academy was open until 10 pm. The customer service desk managed by Rick was super helpful. He allowed me take my shoes that I ordered online back to their shoe section to see if I could find a match in black. Unfortunately, black was sold out. However, I decided to keep my fitness shoes because they were comfortable on my feet, on sale ("Hot Deal") and I did not pay tax on the shoes. Happy feet...Happy Delores!

I don't know who you hired for customer service, but this was one of the most frustrating customer…read moreservice experiences I've had. I had to spell out everything because the representative couldn't even spell "William Cannon." I also had to repeat myself at least seven times because she wasn't listening. On top of that, there was a screaming child in the background throughout the call, which made it even more difficult to communicate. After being on the phone for about 45 minutes, all she could tell me was that I would receive an email if someone had contacted me about my receipt. She couldn't even look up the information while I was on the phone. Considering I had already spelled everything out multiple times, it felt like she either wasn't paying attention or simply wanted to get me off the phone because she couldn't spell anything I remained polite and patient the entire time, but the level of customer service was unacceptable. Customer service representatives should be able to listen carefully, communicate effectively, and accurately process basic information. I hope you invest in better training and hire people who are prepared to provide the level of service customers deserve. Maybe someone that can spell William cannon

First time in a store like this and it was such a nice experience! The owner is very knowledgeable…read moreand guides you and gives you very sound advice. You can tell he isn't trying to rip you off and genuinely loves doing this! 10/10

The service at Austin Sports Connection is fantastic! It is nice being able to visit with someone-…read morethe owner- who enjoys collecting just as much as we do! The selection is amazing (90s and modern). With premium product and other items on sale, we find items of great value each time we visit. We look forward to our next visit.

Great outdoors/sports oriented shop. Friendly servers, well-trained, knowledgeable staff…read more Reasonable prices for quality items. Bought bicycles earlier today. Felt well cared for and thought the fellows that helped me wanted to assist in me making a good decision for what I was looking for in a new bicycle.

What can one say about REI, staff on the floor is always available. Location is well stocked. Their…read moreitems are of decent quality. If you have a problem with anything, they will help you if something malfunctions they will help you the prices are reasonable.

Update to my previous review:…read more Mark deserves some praise alongside Devin at this awesome store. He always greets me with a smile and good conversation. I look forward to catching up with these two every time I stop by.

Should change your service hours if you refuse to help people who come in 5 minutes before close…read more Your service hours and unwillingness to fulfill them make it difficult to hand you this box of things that we both know you'll give me change for and make a nice return on.

After a two-hour fitness class in Houston, TX and a 2-Hour master class in Austin, TX, my tennis…read moreshoes were blown to smithereens. Yes, they had exceeded their useful life. In fact, if they were a cat they might have exceeded their nine lives. Have you had the feeling like you can feel air hitting your feet, yet you do not know where it was coming from. Then you look down and realize that your toe is poking out of your shoe. Yep, that's what happened to me. Fortunately, I have a backup pair of tennis shoes, so I quickly activated plan B. Off I went to the Nike store in search of new pair of tennis shoes. I walked into the store with the confidence of a woman who new exactly what she wanted in an absolutely uncertain way. I told the sales representative I needed tennis shoes that said, "I'm an athlete but also person who cry at romantic comedies." He handed me a pair that looked like they could be perfect until I saw the price tag. Who pays over $100 for tennis shoes...not me! Did $50 tennis shoes go out with the dark ages? Have I been living under a rock? Remember discounts and sales are my shopping love language. Trying them on was a feat. Size 9, please. Well, no 9's in that style, but here's a 8 for sizing. What exactly does that mean? I have worn a size 9 tennis shoes for about 15 years. First, I had to wrestle my foot in like I was stuffing an air mattress back into its original packaging. I stumbled up and felt like my feet was pulsating the song "We will rock you" by Queen. To test drive these shoes, I did a test jog down the aisle and back, narrowly avoiding a stack of shoeboxes and a child throwing tiny cars like little projectile missiles. The service was very good in the store. I cannot make a quick decision regarding expensive tennis shoes. So, I decided to wait for the Black Friday Sale in November or perhaps an earlier sale.

The customer service was outstanding!! Treated us well and explained how the app could save us more…read more$$$ Highly recommend Nike at thNorth Domain!!

Vuori is an interesting store. As someone who goes shopping for clothes only to replace old, worn…read moreclothing, or to search for an article of clothing that meets specific criteria, I tend to look for durable, quality materials, weight of the fabric, construction, color, and feel. I look at zipper construction, button construction, and inspect the stitching. The three times that I've ended up purchasing items here, the staff here have been extremely helpful in searching for items or looking for specific colors or sizes. I've never witnessed them selling or attempting to sell, as their items are able to sell themselves. Since they are what one might call athleisure, for each clothing type (whether shorts, pants, shirts, jackets, etc), they usually have multiple variants, including those made of different weighted fabrics, offered in a palette of colors. I have found their clothes to be functional (e.g. multiple pockets, including extra zipper pockets) and durable. That said I've only worn their higher weight fabric clothing. They do have a fitting room with several stalls. And the staff working there are more than happy to offer and assist you in retrieving extra items from the store. Checkout is also a breeze; they tend to do electric receipts via email, although print outs are possible. I think their pricing is fair. According to the frequency with which I wear the purchases from here, I seem to be getting good value and utility out of the clothing here. Also, their fabrics are quite comfortable.

I had to write a review bc the service is amazing. Everybody was so kind and really wanted to…read morehelp. They make an effort to try to learn your name. Shout out to Anita and Kevin who helped me pick out two gifts.

Parker was amazing! He helped me with everything I needed and made sure my hat was perfectly…read moreembroidered. His attention to detail and dedication to getting it just right were impressive. I couldn't have asked for better service!