I purchased a set of expensive roller shades a few years ago. In the process of remodelling our home, one of the small parts was lost. Without much hope I contacted this company via Chat Service [Anne] who promised they'll solve the problem. I was doubtful. Two days later, Angela, Customer Service, contacted me to ask for my address and send me the part.....FREE OF CHARGE...now, that's what I call service and good business ethics. Because of this experience any more draperies, curtains shades will be through this company. I recommend this honest business that stands behind its merchandise. CF.....BC, - Canada read more

Window blinds were professionally installed and within 6months there was fabric pilling and tiny holes. When contacted they said it was due to my cats (have never seen them scratch it and pattern/location of holes do not make sense for that) or due to rubbing against backboard of the mirror in front. But as the person operating the blinds, it has never touched the backboard. They refused to do anything about it. read more

In 2019 I purchased Bali blinds (by S.W.F.), painted wood. It took a few months before the paint smell as not noticeable. Last Oct. I bought Bali painted wood blinds again. I took S.W.F.'s 2019 word for it that smelling the paint for months was a very unusual occurrence. The new blinds have been airing out every day (except during rain), and when we walk into the room after the window has been closed overnight, the paint smell is still strong. Almost six months airing out the blinds! S.W.F. did offer to make a replacement set, but given their track record, and not wanting to waste materials and energy, we'll give them another few months to air out. But will never buy their wood blinds again! If you don't like the smell of wet paint, you may be disappointed with S.W.F.' wood painted blinds. read more

I purchased a set of Bali Verticell blinds through Costco for DIY installation. I am very handy, own and know how to use all of the necessary tools and I have installed many other window coverings in my home. The instructions provided for installation were poorly illustrated and left out key steps, definitions and illustrations. Their customer service is not available after 3:30 PM Pacific time, so if you are trying to install after work on the West Coast, there is no support available. Their website offers the exact same poorly illustrated and incomplete instructions that are sent with the product. I do not recommend that you purchase their product. read more

I have had my blinds 3 and a half years and have had two break already. This is unacceptable and would never recommend this product. n

This review is not being posted to criticize or defame this business. This review is being posted because I can only hope that this business will improve their service improvement. Although built in Mexico (reason for delay I received from CS) Quality of product is mostly good. Here is my Not-So-Good list . 1.one phone number to call for issues 2. So many issues with other customers that causes delays up to 35min w most every call in my experience . 3 . When asking their SPV to keep me posted by email after my 2nd issue with this Company, I received the initial email from her and no more even after I requested more updates. 4. Although she did not follow through with keeping me up to date by email, my product they had fixed, showed up at my door, so, will recognize that as an attempt to fix my issue and Stacy(CS SPV) does deserve credit for that and we appreciate it. In case your wondering how I found this company to make my window blinds, this is one of the companies that businesses such as, Home Depot use in their window covering dept read more

Springs Window Fashions - Sliding door blind - Shades & Blinds Near Me - Middleton, Wisconsin

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I wish I would have read the reviews before this purchase. The service is absolute awful.my mom spent a Mint on blinds, there was an issue and they claim isn't not their product. Trash service. read more

Ordered Bali blinds. I guess Bali outsourced to these clowns. Horrible quality. AND rail does not match the blind color. Supposed to match. What the actual F?! Look at the photos. 2 very different colors. Waste of my precious life's time. RETURNING TO LOWES!!!! read more

Springs Window Fashions - Shades & Blinds Near Me - Middleton, Wisconsin

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Absolutely the worst experience possible...9 of 10 shutters were made incorrectly. After the first attempt at installation, I received no status for 5-6 months only to have the second round made just the same. Do not recommend ever using them... read more

Great product. Well packaged. The installation directions were ridiculously confusing. If you have never installed any blinds before do not get these as you will get lost. No need for this but the company obviously has never tested the installation directions on human beings. It would be great if there was some support on line but if its there I could not find one that applied to my product. read more

Stay away, not worth the trouble. We ordered three blinds two months ago and the cords of all three, keep falling apart. They sent us a video and a replacement for the cord connectors. I kept telling them that the connectors weren't broken, but that all three 94' wide blinds were too heavy for those connectors. Bonnie in Customer Service continued to say I wasn't doing things right and all I had to do was to watch the training video showing how to fix the problem. I told her I had already watched the video before calling Customer Service but no matter how many times I told her that was not the problem, she kept insisting. If your Customer Service Reps ....are not going to listen, ....you may as well replace them with a recorder. You'll save money. I regret buying these blinds. I did it through Home Depot. Bonnie said that if the connectors don't work then I'll have to pay extra to replace the connectors by installing new and continuous cords. If it comes to that, why would I continue to buy from them??!!??? I may as well cut my losses and put my money with a company that truely wants customers for life. Update: I have emailed this company and got an email from Anthony Stepp that I should watch the famous video. I requested to have the contact info for Complaints Department on 3/12/21. Today is 3/19/21 and still have no answer. In case you are wondering this is the video they want me to watch I don't know how many times. https://www.youtube.com/watch?v=nwgaGULWZag&feature=youtu.be read more

Springs Window Fashions - Shades & Blinds Near Me - Middleton, Wisconsin

Absolutely the worst place to work. Pay is terrible, McDonald's pays better. Factory workers are not treated fairly at all. I worked there for many years before I had enough. Management doesn't really care about anything but putting money in there pockets at the expense of the folks on the floor. Always taking and never giving. read more

I wish I had looked at these reviews before I purchased these Bali blinds. The quality to average at best. Value is definitely lacking. You can get just about any other blind company in the world and they would do better than these liars. I was lied to and misled from the beginning. They give you a quick delivery date that they have no intention of keeping. They made up stories almost every other day about the progress of my shipment. It took almost 2 months after the promised delivery date before they showed up. Never once did the things they were saying from their CS team ever pan out. Made up shipping dates. Made up shipping company. The whole process was awful. Shop local!! These people at the "Best Experience Company " do not care. Once they have your money. Your sunk. Go elsewhere. I promise, whomever you choose can't do a worse job than these jokers. I'm specifically speaking about Selena, Christy and Rhonda. They are untrustworthy and should be fired. I imagine those orders to lie came from higher up but they carried out this farce read more

Poor quality, nightmare to install and very hard to adjust. Directions were sketchy, and when installed, mechanism bound up and blind would not retract. Plastic cover fell off one end and would not stay on. The only way to get it to retract was to unfasten back hook on left side. I hope it doesn't fall down and kill me. Do you have a quality control problem? Previous product was not this much of a hassle. I'll think twice before buying this brand again. read more

Ordered online through menards and has been nothing but a headache! They sent me the wrong order and I have gotten nothing but a run around. I was told I could return them to menards (for a 25% restocking fee) I ordered 5 blinds all the same color all 27x64....I got 2 different colors 4 different sizes ranging from 25 1/8 inches to 6 feet wide! The only form of communication is email through menards e commerce, and they now required me to send photos of us with a tape measure, measuring each blind, to prove we received the wrong blinds!! I stood at menards customer service for over a hour while the menards customer service rep did the same thing VERIFIED we received the wrong order....with Spring Windows Fashion blinds company. I was told I could NOT get a refund by the blinds company representative. I was told to take them to fed ex but never received a return label. I live 45 min to the closet menards that's why I had them delivered to my home. And I drove 1 1/2 hours and stood at the store for a hour and now I am redoing everything the menards rep did .....what a waste of time and headache and stress. read more

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Better customer service since the customer service director got involved.

Their customer support was excellent and had very much impressed me. I have had such a difficult time trying to find a part for my Graber curtain rods but they came through. Not only was their customer service prompt and responsive, they solved my problem immediately. In the future, I know I will be looking to decorate with this company's products because of their commitment to the longevity of their products. Thank you so much! read more

Springs Window Fashions - Replacement part - master carrier - Shades & Blinds Near Me - Middleton, Wisconsin

I ordered a Bali blackout blind to cover a skylight. It blacks out nicely. But there were some major issues. 1) The strings to move it were 1" shorter than the order indicated, so I had to partially disassemble it so it would close completely 2) The installation instructions were awful. I had to start and stop and backtrack several times to install it. It was not possible to assemble it the way they instructed, so I had to find a workaround. But now that it's installed and adjusted, it looks and works fine. read more

Thought Bali was a good brand, but do not buy their Blackout window shades if you need your room to be dark. Completely false advertising. Streetlights (50 yds away) shine right through, as does morning sun in May. Worse, they refuse to stand behind the product and insist I return to Home Depot. Hello, these were cut to size, and the problem is not HD's fault. Why should they eat the cost? Fraudulent company and product. read more

We own a rental in which some Springs Windows Fashions blinds were installed 10 years ago. A renter who had moved out damaged a wooden blind hold down bracket. I was unable to locate these brackets elsewhere, so I contacted Springs Windows Fashions and requestioned instructions on how to order such brackets. Instead, Springs Windows Fashions simply sent me replacement brackets at no charge. Kudos to Springs Windows Fashions for excellent customer service long after the installation. read more

Customer support does not answer the phone. Just spent an hour on hold. Before you buy try calling 1-800-221-6352 just to see if someone will answer. read more

Can't recommend. The blinds are attractive enough, but are very fragile, break easily, and are very difficult to fix. Mine have broken a few times now and assume they will break again in the near future. read more

This company sent me custom blinds with NO installation instructions. I had already paid for the installer on a specific day and--because we had to wait for the instructions---I had to pay over $100 for a new installer on a different date. How hard is it to ship the product with instructions? read more

We purchase a window treatment from this company when the continuous cord broke right where it came together. We called "Customer Service" and I'll tell you what...We has to wait on hold for 35 minutes, only to have the person who answered tell us we had the wrong Department! So, of course, it was another 25 minutes before we were able to speak with someone else. She took down our information and said we should expect it within 10 days. Fast-forward 3 weeks...Nothing. So, we tried again today and surprise... 40 minutes on hold. Come to find out, they sent it to the wrong address! C'mon man! All of this for a friggin' cord!!! Give me a break! Do better! read more

Purchased at Menards. A couple months later a little 25 cent part broke that connects the rod to the blind to adjust the slats. I went back to Menards to buy the part. No luck, it's not on the shelf. So I pulled out the info they sent with the blind which states the blind has a "lifetime warranty". I contacted Springs Window Fashions and here's the actual text messages (minus my name): Aug 21, 2022, 7:42 PM You sent We bought a blind from Menards a few months ago and the little plastic clip that attaches the adjustment rod to the blind has broken. I went back to Menards to get one, but couldn't find it. Apparently it's something I need to get directly from you. Can you tell me what I need to do to get one? Thanks. Springs Window Fashions Hi xxx, thanks for your message. We are not available at this time, but will respond soon. If you need immediate assistance please reach out to our customer service team at 1.877.792.0002 (Monday-Friday, 8:30 AM-5:00 PM EST). Aug 22, 2022, 7:24 AM Springs Window Fashions Good Morning xxx, please provide the original order information which may be found on a white label located on the top rail of the blind. If this was an off-the-shelf product, you may find a white label with a JC and PO number on the top rail or an item # /UPC code from the box. Aug 22, 2022, 10:42 AM You sent PO# 1309215 and JC# 20327JB Aug 22, 2022, 2:29 PM Springs Window Fashions Hello xxx, this blind appears to be a stock, off-the-shelf, product. Please verify if you are needing the stem that comes out of the top rail or if it is part of the actual wand itself. Could you provide a photo? This way we can verify if we have replacement parts to send as we are limited with these blinds. Aug 22, 2022, 3:36 PM You sent Yes, it was a stock item at Menards, not a special order. The part I need is the plastic piece that slides in and clicks in to the top rail. The wand is ok. I can't get a picture for a couple weeks because it's the blind at our cabin. Aug 23, 2022, 7:19 AM Springs Window Fashions Hi xxx, thank you for your reply. That part is a tilt mechanism and we do not have those as replacement parts. We would suggest that you view parts sites such as www.fixmyblinds.com or www.blindsparts.com. We apologize for any inconvenience. Aug 23, 2022, 8:15 AM You sent So your "lifetime warranty" means??? Aug 23, 2022, 3:28 PM Springs Window Fashions Hello xxx, due to this blind being a stock off the shelf there is a 5 year warranty. If it has been less than 5 years, you may return the blind along with your receipt to the original place of purchase for an exchange or refund. We apologize for any inconvenience. First - if it's true that it's a 5 year warranty, why is the blind shipped with a "lifetime warranty" statement? If I had a law degree, I'd look into that a bit further. Seems like there's legit fraud right there. Second - they don't have a 25 cent little "tilt mechanism" available as a spare part? If I owned the company, I'd be sending them out 2 at a time as a goodwill gesture. But not even available? People need to know this before buying these blinds - they're not cheap! I took the blind back to Menards to get my refund. I was ready for a battle but I had the receipt! Menards is a good company, but really? I had the text messages above at the ready! Fortunately, the lady at the returns desk asked if I would talk to someone in their blind department. When I explained the problem, the blinds guy went of to a little cup they had hanging behind the blind cutter and pulled out the exact piece I needed and gave it to me. He said they take all the useable parts off any broken or miscut blinds and save them because the company they get them from is a real pain in the rear to deal with. Yep, he spoke the truth. Wished I'd know that before purchasing though! I went through a whole lot drama to get the little part - and if you want to do something similar, buy one of their blinds. As for me, I'm done. And be careful, because these clowns sell blinds in lots of places. Lifetime warranty? Ha!! read more

Hi, My order # 545062 CUSTOMER NO. 13-009919 CUSTOMER ORDER NO. 03507027 DATE 11/21/20 SEQ CODE 7.0 Item: BED ROOM WINDOW SIZE: WIDTH = 62, HEIGHT = 38 1/2 LOUVER QTY =20 listed on the packing list But there are only 15 louvers input in the packing. Please send 5 louvers to me in order to complete my installation. Thank you Nho Nguyen 35701 18th Ave SW Federal Way, WA 98023. 253-202-9606 read more

I ordered a rather large custom half arch room darkening window blind, over 65 ". The blind arrived when promised but the directions for installation have much to be desired, They really were not suited for this size of blind. I looked on You Tube for some examples but all of the videos were for smaller much simpler arched blinds. As I started to install I realized that the blind base was larger then the depth of my window. The blind base extended about 3/8" past the window and there were arch clips that needed to be installed around the arch. I emailed twice with questions and after several days had no answer so I called and the service rep and she told me to just install the brackets against the back of the frame and the overhang would make no difference and they did not know how far in to install the arch clips. I Installed the brackets as told and the blind would not attached because there was no flex possible for the brackets so I removed the three brackets. I guessed at the arch clip installation (21 of them) and they were also useless in this situation. Also the arch fan center connectors were so small they would not stay attached, I ended up using epoxy glue to keep the plastic center fan together and I had to make a new base for the window and secured the blind behind a home made type of valance. I am an armature woodworker so I was able to make adjustments to the window frame and make it look natural. A general homeowner would never be able to install this blind. Also, the material of the actual fan was not that good of quality. I will never purchase from from Springs Window Fashions again. read more

They are horrible to their employees and continually cut their pay. The new CEO is now from an investment company. No innovation, cheap parts, products never work. Employees are stressed to the max. It is very sad what they are doing. read more

Ordered Graber blinds from Colleen Read-Downing in early September 2017. She did not lead me to search the website, only had a tiny swatch to decide from. Could not provide me with referrals of other work she'd done. Crazy, but I still ordered. Some of the blinds were installed in October 2017. But she ordered the wrong blinds in some rooms and they had to be re-ordered. At first the apologies were enough . . . . Almost December 2017 and only part of my blinds are here! We have had to re-order several times due to mis-measuring! Whenever we call, we hear, "It should only be another week." We will request a partial refund for this absolute disaster! Buyer beware when working with this distributor! Would NEVER deal with this company again! I had to give it one star in order to post, but in actuality, I would give it NO STARS! Very, very dissatisfied customer, Mary J read more

We bought blinds from Costco.com and We know it was from some third party but we think since Costco picks them as supplier they have to be good. So we trust them as we trust Costco. But life is not that simple. We discover the blind has a small hole and since we hire people to install them. So we decide to save some money and just go live with it. But several month later, the string broke apart. Now we couldn't roll up the blind anymore. So I want to exchange this piece. But It turned out this company actually sold the blind to us. (when I made the order, I was directed to Bali site and "Spring Window Fashion " has never showed up anywhere!! And SWF customer service is a night mare. Long waiting when you call and they insist that I didn't report problem within 3 month. so I am pretty much on my own. But when I ordered on line. There was beautiful statement about "life time warranty...". Lesson learned: if you order something not directly sold by Costco, make sure you find who is the exactly vendor behind and read the reviews on line before you buy it. There are vbad vendors like this one will actually sell you stuff only last for a few month! . read more

Recently ordered verticals from blinds.com who then orders through this company. It is a Bali product. Any issue I had they resolved and I saved over $800 by ordering and installing it myself. Kudos to Spring Windows Fashions. read more

not only is the product great but the customer service beats all. Had a small tear in my blind and "Rhonda" in C/S could not have been more accommodating. Replacement on the way as easy as that. I'll be doing all my business with them and referring as well. Thank you Springs Window Fashions and Thank you Rhonda... read more

This is a great company to deal with. They back up their warranties and take very good care of your problems . It was a pleasure to speak with the customer service who handled my situation professionally.I would definitely recommend them for their sales and service! Charlie E read more

WHITE IS NOT GREY My wife ordered blinds for our business. She ordered GREY and they sent us WHITE blinds. Ok, no big deal just send an email and you think they would correct the error. WRONG!!! They basically called my wife a liar and asked for pictures to confirm their mistake, so she sends them pictures....well they want MORE pictures to confirm it is really white and not grey. Not very difficult to tell white from grey. Bottom line, do NOT order from them unless you don't care if they pick the color and then call you a liar when the wrong color comes. I can remember a time when a business would fix their errors and not make the customer go through what we are. Not only did our order take FOREVER to arrive, it came in the wrong color and they won't correct it. Customer service has been awful, shipping took forever (a month), not to mention grey and white are not even close to the same. If they would have corrected the error and not tell us we are wrong, I would only recommend them if you don't care how long it takes to get the blinds and if you really don't care what color shows up. read more

Like others, I ordered blinds for our home through the local Lowes. And like others one of the sets failed to work after 2 years. I had saved my ordering information, and noted the lifetime warranty. What was uncommonly gratifying was the response I got on the phone from customer service. Sega, the representative, was friendly and efficient. Once he had my original order number and listened to my problem, he proceeded directly to process the shipping of a replacement blind, to arrive to my home in 6 working days. Though I did have to wait on hold for 10 minutes before my call was answered, the entire transaction with Sega took no more than 10 additional minutes. For customer service, this company merits 5 big fat stars. Like another reviewer, I have to deduct a star for the failure of the product within 2 years, but customer service means so much that I will buy this company in the future. read more

Avoid this company. They installed my blinds with Home Depot and then I was given numbers to call to address four damaged window coverings and after multiple messages no one ever called me back. read more

Cordless cellular blind was not working. Shipped them the blind and they fixed it for free. Extremely happy with customer service and the quick return of my blind!! read more

Ordered from these guys through Home Depot custom blinds. First off the blinds themselves are fine. However the brackets they use are universal and are the worst design. You cannot use an electric drill to screw these in to the wall if you drilling from the top. DUMB DESIGN. The person I talked too was agitated that I pointed that out and said that was the only one they had. I told her the design was terrible. Its not meant for top screw mounting but she didn't seem to care. She sarcastically stated that not everyone had my window design. I replied that's true but if you use a top mount it won't work so why not have a better design to which she sarcastically stated she'd send my concerns up. You'd think a company that makes these for a living would actually try out their own designs and understand that it's a terrible design. Why Home Depot would contract with them??? read more

I bought Bali blinds through Lowe's and unfortunately they broke within a year of installation. I called Spring Window Fashions and they were fantastic about getting me a replacement under warranty. I spoke to two different people the two times I called, and both were friendly and helpful. I expected to have more trouble getting a replacement, but they made it easy. The lack of a 5th star speaks to quality of the blinds, because of course I would have preferred that they not break at all, but we knew we were ordering inexpensive blinds and it is nice to know that the company is so willing to stand behind their product. read more

We purchased the Bali Premium Vinyl blinds from Home Depot. Granted this product is on the inexpensive end of the spectrum but for the our purpose this product should be adequate. This is the worst Chinese crap. All fittings barely fit together without extreme forcing and the blinds don't snap into the brackets properly. Thinking we had installed the brackets improperly, we compared them to older versions in the house and they are installed correctly. It's just that without the quality control you expect from legitimate products and with the extremely poor materials and fabrication the Chinese are known for, you get this total crap. Buy another product! read more