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    Springwood Podiatry Group A Professional

    3.0 (2 reviews)

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    6 years ago

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    PromiseCare Medical Group - Menifee

    PromiseCare Medical Group - Menifee

    2.8(5 reviews)
    0.9 mi

    This is by far one of the rudest drs office my husband and I have been to. We've never gone…read moretogether so the fact that we go separately and still don't like this office says something. The front office staff is sooooooo rude and unwelcoming. I went one day to pick up something and it says they open back up at 1.pm. I looked online and listened to their hours when I called. So of course I get there at 1, time passes and still not open. I knock and knock. Finally after 1:10 I see movement. Knock on the door no one answers then I knock on the glass and finally someone comes and says we don't open till 1:15, funny cause on the door, online and when you call it all says 1, she gave me so much attitude. My husband has dr schoonmaker and he was never happy with him. Very rude and judgmental. I had Bianca, she doesn't seem very friendly or warm. She's in and out and kinda just cold. The only person in that office that is nice is Keona (idk how to spell her name) but anyway we finally had it with bad service that we are no longer using this dr office and I suggest you don't either. Terrible terrible terrible.

    the staff is the best and always takes care of me an my son everytime i come in i get greet and…read morethen the girl in the front office are so kind and compassionate about you and what you are there for!!! my pa doc is always professional and the nurses always get what i need and takes care of me!!! dr. schoomaker is a great doctor very professional and caring and alwyas takes care of my sons needs and for the reasons he is there to see him!!!!

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    PromiseCare Medical Group - Menifee
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    United Medical Doctors

    United Medical Doctors

    2.7(105 reviews)
    5.3 mi

    This is a great place to get taken care of! I've been working with Dr Schultzel and his staff, and…read morehave now booked an appointment with Dr. Patel based on the great care I've received so far! A nice well managed practice with great staff and physicians!

    The reviews about the exceptionally poor receptionists at United Medical are unfortunately exactly…read morewhat I've experienced. And it's truly sad, because they have some wonderful doctors. I've seen Dr Cai for some time and she's a fantastic doctor, very kind, warm, friendly and has a great disposition. However, just like countless others have shared, I've had a lot of issues in her office lately. And no one at United Medical seeks to care. I've called several times to try to remedy the issue and share my poor experiences. And the receptionist gate-keep and make it impossible to reach the doctor or anyone in management who might be able to help. Last this week I had an appt canceled and then rescheduled, then rescheduled again to a time I can't make, and without my permission. I was told I never spoke to anyone to reschedule when I did. I was called by Maria in their office and I answered on speakerphone next to my husband. She asked me to reschedule the appt I've had since May for either 1 or 1:30 pm as the doctor can no longer make our scheduled time. I chose 1 pm and told her I could not do later (I originally had a morning appt). Then later in the day I got a email that my appt was at 1:30 pm. she I tried calling back to correct the error, as I assumed it was a mistake, and got this difficult AI system and couldn't get through to anyone. The next day I got 8 calls from her office and multiple texts. First Maria said they had to cancel due to no Botox, then it's back on but they can only do the later time I can't make. The woman, Maria, kept telling me a left a message too late the previous day to take the 1 pm appt, as someone else took it. But that didn't happen. She called me, offered me two times and I took the 1 pm and told her I can't do the later one. She insisted that didn't happen and I instead left a voicemail and the time was no longer available. Later she insisted my appt was actually ALWAYS scheduled for 1:30 since it was made in May. I have emails and texts from them the day I made the appt in May showing it was 11 am. I even confirmed that time earlier this week. Now I can't get seen that day, the next week she's out of office and the next week I have a work trip. I tried scheduling it for the next week and she said that wasn't possible and went back to telling me I messed up in May and scheduled the appt for the wrong time. It was this weird circular experience and she REFUSED to schedule me a new appt. So I will have to suffer with migraines for 3-4 weeks minimum and still don't have an appt due to this. I would be okay with that, as I understand mistakes happen and the doctor's schedule changes and life happens. But gaslighting me over and over and saying something didn't happen when it did, that's just mind boggling from someone in a medical office. It sounds like she made a mistake and scheduled at 1 and the first the doctor could do it 1:30 (I got this from a call to her Temecula office). I was told I would get a call but haven't yet. Days later and I still don't have an appt. I've tried the Encinitas office and Temecula several times to no avail. I spent 2 hours trying to get this sorted. By calls, texts, disconnected calls as Maria would not understand what I said (asking to reschedule) and then she would angrily hang up on me. Between two days I got a total of 12 calls and multiple texts, a changed appr, then changed to another time without permission, then canceled, then on, then canceled then back on but only when I wasn't available. And I still don't have a future appt time. It saddens me to write this as Dr Cai is again very kind, and I have loved having her as a doctor. Even though I dealt with some big side effects I said nothing as I know it can happen and never blamed her. But this is just too much. Wasted hours of my day on one of my kid's last days before school starts too!!

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    Springwood Podiatry Group A Professional - podiatrists - Updated August 2026

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