My phone hasn't worked properly since I got it on March 4. I went back for several days and the…read moretech in the store asked me what did I want him to do. Very rude and unhelpful. I have been asking for a new phone. My daughter phone works and mine doesn't. I even went to the Columbia store and they couldn't help. I have spent countless hours trying to rectify the issue this month w various AT&T techs. They will not honor a return when the phone doesn't work. Instead they make excuses about their raggety towers or try to deflect and blame on your location: . I have taken it back to AT&T over and over again and still not working. I bought 3 phones that day and everyone's phone works except mine. AT&T says that since the other phones work and it passes their diagnostics to take it back to Apple because it is an Apple issue. I received a case number to get a new phone today, I went to the Columbia mall Apple Store in Columbia Md. The techs ran the same diagnostics and did the same troubleshooting and the phone worked for a short time. The phone worked for a quick moment and as soon as I walked out of the store it went to SOS again. I come home call online again, I was on the phone w a supervisor by the name Anjelica and she was not helpful at all with my concerns. She said that I had to pay $30 and they put a $1500 hold on my phone to exchange the phone and give me another. This is unfair because I have already paid taxes on a phone that I have not been able to utilize properly. THEN she hung up on me. Although, I got the phone from the AT&T store in Ellicott city. He would not take the phone back and when I asked for his help he asked what did I want him to do. The AT&T supervisors say take it to Apple, Apple says take it back to AT&T. No one wants to take ownership for the device not working and I have only had it for 3 weeks almost 4 weeks. Each evening I spend 3-4 hour talking to a tech to get the phone to work and it is not working. The Apple lady, Anjelica said that may I can ask friends or family to help me pay to get a replacement. WHAT??! Why would I need someone to help me pay for a replacement when I have already paid for something that doesn't work. I am also sending this in yelp as buyer be ware and contacting the Better Business Bureau.

I went to this particular AT&T store to trade in my old iPhone X with a new iPhone 13 Pro. After a…read morebrief discussion with Chris, the store manager, I made the purchase with a monthly charge of $13. This included the price of the new iPhone 13 Pro ($8 per month for 36 months) after trading in my old phone and a $5 per month additional charge (AT&T Next-Up). I was made aware by the store manager that this $5 AT&T Next-Up charge includes both device protection (insurance) and future upgrades and therefore, I approved this additional charge on my account. But when I got home and checked my AT&T account, there was an additional charge of $17 per month (besides the $13) added to my account which I never approved in the store. This was very unlikely as the store manager never mentioned this additional $17 charge to us (me and my friend). We also asked him about this thing a couple of times but he never mentioned it to us. Although I was able to remove the $17 charge later after talking to an agent, I am disappointed by the fact that the store manager approved the additional charge without my consent. TL;DR - The store manager added hidden charges to my AT&T account without my approval.

I cannot rave enough about this location! The staff rules! My first experience at this store last…read moreyear was amazing, but today I popped in in hopes to replace my screen protector and left with my mind blown again. :o). The lovely gentleman multitasked, and not only did every single thing for me, but also had me out the door in minutes. I highly recommend this location.

Fantastic store! Camilia and her team were super helpful. I love my new iPhone 11...the customer…read moreservice here is 10x better than any other cell phone store in the area.

I drove to this store from Baltimore and at 10:55 am and the door is locked and there is no sign of…read morethem opening anytime soon! The store hours are clearly posted as 10am-8:00pm, so what is going on?!

One of the best AT&T locations. Every time I come here. I'm always helped almost immediately upon…read moreentering. The employees are very friendly and always helpful. The store is always stocked with accessories and they don't pressure you to sign up for new lines at this location when your just shopping for accessories. Lastly. The store is usually spotlessly clean and they have good AC.

This is the in-mall store and is NOT a corporate store. Do yourself a big favor and go to the…read morecorporate store a few steps away outside the LuLu entrance where you will be served by professionals and avoid the excess charges put on without your permission.

Everyone I interacted with was knowledgeable, professional, and kind. They answered my questions…read moreand explained my options. Because I was impressed with the salespeople, I decided to not only switch my mobile service from Verizon to AT&T but my internet also. I hope I won't be sorry!

I recently placed an order for a IPHONE 14 on the online site. The site stated that I needed to…read moreupload my ID and they would send me a link. The link would not work. Because of this, I called the store to ask could I bring my ID up there or tried to. The man, who answered the phone, was beyond rude. It took most of the call to even ask my question, because he was rude, abrupt and argumentative, he cut me off every single time I tried to ask my question, telling me something I wasn't asking. When I asked him for his name, he refused to give it to me. As a customer who needs customer service support, for something I pay 500 per month for, being rude is out of the question. I am currently on hold with ATT to cancel my order. I wouldn't want to purchase a doggie bag outta that store.

We came to this small AT&T store a few months ago when we needed to upgrade our phones. (Our…read moreprevious phone company had no deals for current customers, but AT&T had amazing deals for new customers.) They have recently redesigned their layout by removing the sales counter and just setting a few tables around. It is very modern and makes sense given that all transactions are done on tablets. There is a lot about phones and contracts and plans that thinking about just makes me break into a cold sweat, but the salespeople made us feel comfortable and explained everything simply and easily. We had come in to get a tablet as a gift for an elderly parent, and he instantly guided us to a good one with good features that was a good deal with a good plan. It's sappy, but this is the kind of experience that makes me glad to do business with AT&T.

This is the only AT&T store that I go to now. Everyone is friendly and knowledgeable and so…read morehelpful. Any issues I have are always easily resolved. I wouldn't go anywhere else! Akile helped us with an iPhone upgrade which was an amazing offer with the trade in and he was super friendly and fast. Always 10/10 service!

If you enjoy going in, trying to get things working at home, calling AT&T and going back to the…read morestore to simply get cellular service to work on a new iPad you'll enjoy this place. They have very few customers and the employees are all having fun rather than doing their jobs. They used to be a good place years ago. Now it's one star only because they are polite. Nobody bothered to verify anything. The email address and the cell number were entered incorrectly so we washed time over two days and in the end they issued a new Sim card and still say "it should work now". AT&T should train this staff or release all of them. We are stuck. The last time they couldn't get a phone to work and we had a store in another state look at it and fixed it in twenty minutes.

It is time to take action against T-mobile. They think that they can force you to pay them for…read moreproducts you have not received. I join T-mobile two years ago and had automatic payment, purchased a phone for my husband and paid for it. Recently, I tried to buy a phone for myself. I was not home but an empty box was sent to my home. I reported this and the phone was automatically charged to my bill without an investigation. I have turned it over to my attorney. But I want every who reads this "T-MOBILE TAKES ADVANTAGE OF THE ELDERLY. BEWARE!!!

Shenice did a great job. She was patient and never made us feel rushed, even when we decided to get…read morea different phone at the end of our order. The customer service she provided was fantastic. There were only two employees in the store, and both were giving their full attention the their current customer. I would recommend making an appointment online, as it will be slow. The speed is not due to incompetence, rather it is because the employees are willing to help the customers completely.