I never noticed this T-Mobile and I'm in this shopping center frequently. I needed help with a…read morescreen protector and they were very helpful and professional. I will consider this location next time I need something! There are some other locations I've been to where they're rude. Not here! Thank you.

I was VERY upset when my phone broke and i had no means of communication.... Three hours from home…read moreand a broken phone... that was awful. I went into this location when they opened and the customer service was 10/10!!! Desirae helped me first and she was soooo sweet! When she couldn't get it to work, she spoke with her supervisor and mannnnn!!! He was amazing! His name was Beto. He was funny and made the time go by so quickly. He was knowledgeable and had an answer for every question I had. I was upset that I had to get a new phone but it was my fault that the phone was broken and i left the store smiling and in such a better mood about the phone! He is a great asset to the company and I hope everyone has the same experience that I did!

Walked into the store with approximately an hour left before they closed. The customer service was…read moresubpar to say the lease. Employees were having all topic discussions while in the middle of transactions, and when it was my turn, I was told that I was not able to upgrade and receive my phone today because the store was closed prior to me being able to transfer my data. I have a iPhone and iCloud storage typically does not take more than 10 to 15 minutes in my experiences so it was cleared that clear that the employee preferred to get off on time or to avoid my service altogether, then help me out.

We recently reported Lauryn A for fraud. She will put stuff on your account without making you…read moreaware. Be sure she goes over everything change she makes to your account. Would never recommend this location ever. It should be 1 star, not 2.2 stars.

They say they're Verizon but it's just some local chain that can't help with anything related to…read moreyour account or phone unless you bought it there. Ok fine, I get that but they could be more professional and helpful. They were absolutely not. Definitely don't use this store if you need help with Verizon products. Go elsewhere.

*** THIS POST WAS MEANT FOR A DIFFERENT LOCATION - Not the Laurel MD LOCATION*** I am unable to…read moredelete it. Sorry. We received superb service at the Fairless Hills, PA location. Paolo H. was professional, knowledgeable, engaging and very understanding when we had questions about the process of upgrading an old phone. We left the store with a shiny new phone that was completely loaded with all of our data and apps, had a liquid screen saver applied flawlessly, and was up-and-running right away!! Couldn't have gone any smoother. Highly recommend.

Staff were happy to help and knowledgeable on different phone models to choose from…read more My dad got his phone stolen, so they were able to get him set up with a new phone and SIM card. They were patient as I had to get myself listed as an authorized user on the account, but once that went through it was quick to get everything done.

I upgraded from the iPhone 11 (I know...ancient) to the iPhone 15 Pro Max. I walked in around 5:15…read morepm and it was empty...a miracle. I was hopeful I'd be in and out. They gauged it would take about 30-40 mins. I only had 64GB, and it took 2 hours. I noticed that the staff was mostly young. Unfortunately, they don't communicate with customers clearly and tend to mumble a lot so don't expect them to explain the steps they are taking. While they all seem nice and willing to help each other, they seem to get easily distracted and kept interrupting each other when they didn't know how to resolve something or bypass it, which didn't seem to be an efficient way to provide good customer service to the patrons at the desk. The iPads seemed to also give them issues so maybe technology plays a role. They did a poor job of checking in with the new patrons who were still waiting to be serviced. One lady was even complaining about how a staff member previously gave her misinformation about her bill. It took awhile to resolve that. I'm glad I finally got a new iPhone but I think they need more customer service training and I wouldn't go back.

P.S. I noted that after the repair I could no longer use the microphone while in speakerphone mode…read more Effectively it was as if the mute button was used when using the speakerphone. This also prevented me from dictating to the phone (e.g., to speak to Siri or record messages). So a couple weeks later I returned to the store (the owner generally advises people to come early in the day for faster service). Went to lunch and on my return my phone was as good as new (all the previous scratches and dirt notwithstanding). (BTW, pisses me off that I can't just add this to my previous review.)

Charged $89 as a diagnostic fee, which is reasonable. Then told it would pay part of the cost…read moretowards the computer repair if it was over, also reasonable. What is unreasonable: not letting me know the "repairs" would cost an additional $180 before they did them. About a week later, after doing nothing but cleaning the computer and replacing thermal paste, with no new parts or anything, they say the issue is fixed (computer was initially not turning on due to possible power button or motherboard/overheating issue) Without letting me know the total cost, or how much the "repairs" would cost in advance, the owner stated the total cost would be $270, including $90 for updated system, scan and test. And they asked for cash as the "card reader is having issues". I'll only be paying this with a credit card, so that I get some consumer protection if they don't honor the 60 day warranty. Invoice Below: Diagnostic $89.99 (paid). 1st tech unclog+thermal paste Went from dead to turning blue. Confirmed not power button. $89.99 2nd tech tried breakthrough password but then wiped it. Still turned blue. Updated bios+system, virus scan, ram scan/test. $89.99. $269.99total w/ $179.99balance. I fully expect this to have fixed nothing. Based on the other reviews I have read, I shouldn't have brought a computer to a phone repair shop but that was my mistake. Next time try out geek squad, where they will "fix" the same thing for $180. I must look like a sucker, but I plan on paying these guys and then leaving this review everywhere I can so that anyone else looking for a computer repair is warned off, even if as the owner said "no one even looks at Yelp reviews anyway" And for reference: this computer refurbished costs $136 on eBay. I wish they would've just bought one and given that to me instead.

Absolutely awful store. The employees are mainly Hispanic and cater to their demographic at the…read moreexpense of customers who are not. Do something about this Cricket. The so called manager, Fernanda, is clueless and has no interpersonal or soft skills. On 9/20/25, I added a second line and waited 2 hours for Irene to update the phone, fail to connect an eSIM,and ultimately charge me a second time for a physical SIM card. Due to difficulties with the physical SIM card Cricket Laurel MD employee, Irene, placed in my phone, I returned to the store 3 times, waited for an hour or more each visit, only to have my issues unresolved. On October 20, 2025, exactly one month after I added the line, I received an SOS message and the phone service on the new line stopped working. On October 21, 2025, I called 611, waited almost 30 minutes until I spoke to Lourdes who still referred me back to a retail store. On October 23, 2025, I returns to the Laurel store and wasted 49 minutes without service from Fernanda. I checked Fernanda for scanning through my text messages because she did not believe me when I said I had had not received a text message from Cricket. I called 611 and got even worse service from Mohammed and then a supervisor, Omar, who would not prorate and credit my account for the days I was without service or remove the line from my account as I asked him to do several times. On October 30, 2025, a kind gentleman at the Cricket store in Greenbelt MD did more to help me in 20 minutes than the ones listed above over the course of a month. I am escalating this to Cricket's Corporate office for resolution. BOTTOM LINE -AVOID CRICKET in Laurel, MD. Regards, Phyllis Jones 10/31/25

This is the worst place for customer service slow and has a disregard for customers. Serves a…read moreparticular clientele and if your not of that demographic the staff is oblivious of serving your needs.

Shoutout to Jonathan for being awesome! He was personable, professional, and excellent! I had…read morereached T-Mobile via the app and chatted with the representative. I thought since I had the 360 coverage protection that I could just have a replacement phone screen protector sent to me, but I was told that it would be faster to just have the local store apply it for me. And they were right! Jonathan was so precise and knowledgeable at the removal and installation of the screensaver! He was able to get us taken care of so quickly that we had plenty of time to get to our lunch date to enjoy the day even more! Happy New Year, Jonathan and T-Mobile crew!

Inside of the store is very spacious with some seating in the middle. Great music choices while…read morewaiting (like Joji). All the representatives were already assisting others, but once someone was available they immediately came up to me to help! He was very friendly and patient in order to help me get access to previous phone logs. Straightforward and easy visit here!