The general service is poor. I purchased a new iPhone 16 online for pickup in the store. I went…read moreahead and paid the full amount on the phone ($999 plus tax and fees) outright. My stepson is a student at Auburn and it was for him. I set him as an account manager with authority to pick up the phone. When he arrives the next day (after I had received the message it was ready to pick up), they had the phone but tried to charge him again for the phone. I sent the receipt to him to show the agent it was paid for. They still would not release the phone without payment. The agent said to wait for the manager later that day. I called Verizon customer service and they tried to call the store to find out what was wrong. Nobody would pick up the phone at the store (we found out why later on and it was not due to being busy). Later that day, I got a message saying the phone was picked up. However, when I checked with my son, he had not picked up the phone. I called customer service again and spent an hour on the phone. The online customer service people were inept as well and could not figure out what the problem was. So, at this time, they have my $1k+ and I have no phone. My son made his way to the store after that hour and passed his current phone to the agent so I may speak to them. Here is what I was told: 1) the manager would not be in today and that was known. 2) there is not a phone in the store!! WTF??? So all those "calls" to the store were funneled to a number nobody will see. Cameron (the latest agent at the store) is the one bright spot in this horrific deal. He tried for over an hour to manually release the phone to my son. However, Verizon would not allow it. So, we are still at the point of Verizon having my $$$ and no phone for my son. I am told the best thing to do is cancel the order to get the refund and not to have in-store pickup. But wait... there's more!!! I call customer service again. I get passed around from person to person. All I want is the phone order cancelled. I get the runaround for over an hour being told they cannot cancel the order and only the manager can do that at the store. They offer to give me the direct phone number to the store (remember, the one that nobody will answer). I filled them in on that little secret and they acted surprised. After an hour, I asked to speak to a supervisor. At that time, they decided to disconnect the call. Better yet, it was now "after hours" and they refuse to return the call. So, I sit here telling you this because the first person at the Auburn location was either unable or unwilling to do their job. It was known the manager was not going to be in but she tells my son to "come back later today when the manager is in". Do not go to this location. I am also in the market for a better cell provider. A barrel of monkeys could perform better.

Showed up in the middle of the day today. Waited nearly 30 minutes and not a single employee…read moreacknowledged me as I stood in front of the door. Employees assisted multiple customers who entered after me, but continued ignoring me. At one point, all employees were in the back and not a single one was in the main area with some of their merch. Will be switching to at&t now

Young girl in Opelika store was rude and obnoxious Worst…read morecustomer service ever !! Will never go back to this store!!

1 star just because I couldnt select 0 or negative. Very rude and unprofessional staff. They…read morepromise you something and when you come in they change it. Felt discriminated while I was there. Nothing but clowns there. Management wasn't any good. Please avoid this store at all costs. Find someone better to deal with. Do not go here or you will be disappointed. You have been warmed

Great experience people were polite and very knowledgeable would tell anyone this store is the…read moreplace to go.

Received the wrong size phone from AT&T, was informed that I could take it into an AT&T store and…read moreexchange it without it being opened. Made the trip, over 30 minutes away, to find out they were unable to accommodate, not being a corporate AT&T store. That's fine, where I have a big issue is that the manager was completely dismiss myself and play go back home and left the representative (who is trying to help and trying to figure out a way to make it work) standing there and condescendingly tells her quietly "nah, I'm good. You got this. I already told you the deal", then leaves while smirking(I'm guessing at how she's simply not going to make progress) As a customer, this is extremely aggravating and annoying, because he's wasting her time and my time. I appreciate the fact that she tries really hard, and my advice to her would be "maybe he has some technical knowledge for you to learn, but definitely don't pick up his people skills". It takes a lot for me to write a negative review, I try to give everyone the benefit of the doubt. This manager was just unprofessional and was more interested in flexing his power and teaching her a lesson and actually trying to help the consumer.

We were told they had the part needed to fix a broken phone screen. Have to use this place for…read moreinsurance. Drove from Columbus about 50 minutes to be told we'd have to come back because they close in an hour. We could have been there earlier if they would have told someone DRIVING ALMOST AN HOUR it takes an hour and a half. The employee had a bad attitude. No, "I'm sorry about that " or anything. He obviously is paid by the hour. We are on the way home with a still broken phone screen. We're not making two two-hour trips, so he has to wait until Columbus has a screen. Oh, and Columbus has a worse score than Auburn.

Very clear communication and helpful service! Went above and beyond explaining options and the…read morecourse of action! Would recommend

People were rude and seemed like they were unwilling to help. My friend made a phone payment and…read moreasked the store to provide a receipt for that and they acted like that was such an inconvenience and then acted like they wouldn't be able to do that for her. I mean, I don't work in a T-Mobile, but it seems pretty ridiculous that they wouldn't have her payment in their system and be able to provide her with something to help her out. Then to have an attitude on top of that? Come on, your in a customer service job. If you dont like helping people its time to do something else.

Why is there no -10 starts. By far the WORST place for T-Mobile help. If a new user has this store…read moreas the first place to visit will curse T-mobile and leave the service as early as possible. They fraud people for the payment and offer racist remarks, have reported about them. They will offer you service if they feel doing so, or if you are a very close friend. Don't understand why they are still open!!. Hope T-Mobile gets to know about this and get them sued or arrested.

Good internet service, intentionally terrible customer service…read more While I was happy enough with our internet connection, WOW's service repeatedly attempted to nickel-and-dime us and make it difficult and time consuming to cancel. If you're planning to order this service, my advice to you is to assume nothing and ALWAYS GET YOUR CASE NUMBER. 1. Starting from our initial order which was based on an advertised deal, WOW attempted to charge us more for our service by simply opting us into renting a modem that we did not need, without letting us know. It was on us to note that the rate offered on the phone was different than the advertised special. 2. We signed up for Auto-pay. Once you've signed up for it, there is not a way on the website to cancel it. They can keep withdrawing payment at will. (This came back to haunt us.) 3. You can not cancel WOW services through their website. You must call them, go through several tiers of automated system to get to a live person. 4. WOW's customer service people ARE UNABLE to send you email confirmations. They have no emails, and there is no allowance in their system to even send the most perfunctory acknowledgement email and case ticket to you. 5. The records keeping on their side is pretty bad, as I'll describe in a minute, and they leave all follow-up actions in the hands of the consumer. 6. Apparently the fee structure can change without justification or even notifying the consumer. Here's how our misadventures played out: After moving to a new state, we called to get our services cancelled. WOW's live customer service rep updated our billing address and promised a disconnect by midnight. I got no confirmation email to that effect because their customer service can't send emails. However, we did receive paper billing statements addressed to our new house, and money kept being withdrawn from my account long after our services should have ended. Incidentally, the cost of the services increased by $10/mo during this period, with no explanation whatsoever. I called WOW to remedy this. The customer service rep told me that they had no record of me ever calling them, and also, no record of my new address (despite the mounting pile of paper statements that were being sent to me). She promised to disconnect my services that day. She couldn't resolve the billing herself, so she forwarded me to the billing department. The billing rep also couldn't verify anything about my account or call history, and he wouldn't resolve anything until it could be proved that I'd called. After I jumped through a number of hoops, verifications, and holds, I was told that a supervisor would try to track my phone number in the system to see if I had indeed called in the past. I was told to call WOW back in 24 hours to see what the results of this search were. So, once again, after a very long and inconvenient phone call, the onus for following up was on me. At this point I was pretty irate, and asked to speak to the supervisor who was handling this search. I was put on hold again for a long time. Finally, the rep returned and announced that they'd decided to conduct the search now, and they'd found a record of my call that verified all parts of my story. I'd get a refund check in the mail; and no, I could not have an email to confirm that my account had been cancelled, my bill had been cancelled, nor even some indication that we'd spoken today. The call lasted an hour. I have a piece of paper with the case number and the billing rep's employee number. Guess I'll have to watch to see if that check ever arrives in the mail. Decent internet, but WOW's customer service is practically designed to cost you extra in either money or time/effort/frustration. Caveat emptor.

just exiting out of the Marine Corps after ten years I dealt with slow WifI in the Middle East and…read morewasn't able to get messages out in a timely manner.... but the commander ensured our messages were put through. this internet I just paid for is a joke. I got better connection to talk to my family across the globe in Syria than trying with this company. WOW... you let this Marine down.

they took care of installation for a new stereo i had installed!!! brad took charge for the…read moreinstallation and i was very impressed!!! i highly recommend the stereo shop!!! dallis thompson valley alabama!!

So my husband went to their shop on a Tuesday to have another custom box built. He went in and paid…read morea $300 deposit and was told it would be ready in two days. He waited two weeks before contacting them and they told him it wasn't ready, it actually hadn't been started but sold him another box to see if he liked it and if he didn't, return it. Of course, he didn't like it so he called them and told them he didn't like it and I would be returning it to them. I get to the office and they proceed to tell me they don't have $300 to return since he paid cash and the could mail a check or I could come back and get it. I did refrain from turning their shop upside down and definitely being a crash out on East Alabama news because I drove over an hour to take a box back and you want me t come back tomorrow or mail a check ... you playing with my time and my money! Ain't no way they think it's cool to play people like this! Wouldn't take the man that killed my dog to these lying inconsiderate entitled folks because you could have asked how to do the refund on the phone instead of playing with me! NO STARS