This was the absolute easiest experience. Sammy (the most helpful Apple associate ever) made this…read moreexperience easy, fast, and enjoyable. She quickly diagnosed our problem and prescribed the solution. Sammy has ensured our future as an Apple household. She's worth her weight in gold!

My preferred Apple Store in the greater Nashville area! Have always had smooth visits the last…read moreseveral years of being on the Apple Upgrade program.

Nice folks who got everything done efficiently! Just got a new phone, and they were great. Not my…read morefirst time there, either.

Terrible customer service. Needed help setting up a new phone but they didn't even help me set up…read morethe phone properly. I had lost all my previous texts and photos originally. I had to make a separate trip to the Apple Store to have them fix it properly. The employees seemed annoyed at every question and it felt like I was being rushed out of the store.

They were very helpful to us. Although our issue could not be resolved by them directly, they were…read moreable to guide us to the right steps to fixing the problem. Very kind, patient, and straightforward with us. :)

Incompetent store staff and the worst customer service I have ever encountered . Great phone…read moreservice untill you need the customer service help then it's the worst.

They didn't have the new phone in stock last week so I paid on site to get it delivered in-store…read morethis week. I finally had time today and drive 30 minutes to pick up, but store is closed without notice or reason during normal business hours. Have waited over 10 minutes now but giving up on someone coming. Now I have to wait another week to come get my new phone, while they've already taken my money.

The lack of paper documentation which establishes some kind of paper trail for what happened,…read moreincluding expectations and contract, and what a future bill looks like numbers wise is an absurdity beyond absurdities. This is basic business. This is how you treat people. Not having a papertrail is always a disservice to the customer when they have questions or want something changed. It's inevitably their word and their interpretation of facts which rule the day. I got insurance that 1) I had no desire for and 2) wasn't told how much it would cost 3) didn't know I was getting. In fact, I don't remember signing up for insurance, I remember signing the other dotted line. And the context of the conversation with the agent would have further indicated that. It will be about "so an so" and "so and so" is not how people do business. Because I will pay you "thus and such" and "thus and such." Without actual numbers for a mobile contract which you will have for a year or more, you don't have anything approaching a solid and concrete understanding of your budget. You are a multi-national company that does international business and you can't change a bill an pro-rate it??? Instead, you take my money and pay it back on another bill??? That's an equal absurdity. What an utter crock. That's called stealing from the customer. That's you taking my money for a month and not paying me interest. I'm paying AT & T $100 bucks a month and AT & T can't afford .10 to give you documentation proves their total lack of concern for their customer. Their mission statement is a hollow absurdity on this question. Clear, comprehensive documentation which speaks to both rights and responsibilities (the aspects of a contract) is how business is done with customers in modern day America. This is like when they quit sending paper billing completely, for no reason what-so-ever and called it my families fault. My experience with AT & T has been a Kafka-esque nightmare--as if they took instructions from Kafka himself. I'm going to do my best to avoid them with ever fiber and particle of my being.

insanely disrespectful staff - staff member yelled at another customer for asking clarifying…read morequestions - the SAME employee told 2 other customers that he "didn't have time to help them with anything" in an extremely hostile tone - we have been waiting for well over 3 hours and no one will acknowledge us whatsoever. they claim there's only 1 employee working & then they disappear into the back for 20 minutes at a time. *UPDATE* we received help from Ke. she has been so helpful & respectful!! if you need any help, i would highly recommend her. Thank you, Ke for making our experience much more satisfactory & enjoyable!

The absolute shittiest att store in the US, sat here for over an hour listening to the only two…read moreemployees talk about anything but selling a fucking phone or service to the customers they were occupied with. Go work at a fucking coffee shop if you wanna sit around and talk about your dumbass life with people.

I was lucky that searching for my iPad repair, I came across LifeLine Repairs. It's not easy to…read morespot from the street this busyness, but thanks to Yelp and online search engines I located that is close to my home and have good reviews. Ron, who is the store Manager, is very customer friendly and my iPad was repaired in time and looks like a new one. Comparing to other places, especially to Apple Store, pricing is a very reasonable and definitely is a good value. Overall, it was a great positive experience.

This place has the worst customer service. I've used them for multiple repairs. I always have to be…read morethe one to call them and chase them on the repair. And there have been several times I went to the physical store front and they were just closed during business hours. Go elsewhere.

Wow! I'm impressed how fast Jordan was fixing the broken screen of my phone. I opted out for the…read moremobile version so they come to you. He called me and let me know he was on his way. When he got here he quickly went in action and did his thing, less than 20 mins I had a brand new screen. One thing he forgot was to tell me how to get back to normal after turning off the "Find My" feature. Maybe one thing that they should do before leaving

They have resolved everything I've taken to them. Mostly agreeable interaction…read more I trust they will do there best to fix what I broke

Horrific customer service. I'm going to sue Verizon. After you buy your phone here it's all A.I…read more and you will get the same A.I. operator who will say 'What can I do for you?" and will never stop. The A.I. will say 'Sorry I didn't get that. Please repeat your question.' OVER AND OVER AGAIN.

Ronnie was so helpful and great. The service was amazing and was a great experience switching my…read morehusband over to my plan with them.

i don't ever usually take the time to write any sort of review online but holy shit did this make…read moreme do it. fixed my shattered iphone screen for $180 and it busted my face id. had to get a separate appointment with apple and pay to fix it AGAIN. just because they're fast doesn't mean they're worth it.

I was told by the Apple Genius Bar, the phone was beyond repair due to water damage and a cracked…read morescreen and they wouldn't touch it. I stopped by the Cell Doc as I had nothing else to loose, he had the screen fixed and the phone in perfect working condition in about and hour. Also for about $60 less than a normal screen repair at Apple. I am grateful for the service provided and his expertise in the repair of the phone. I will use them for any additional Apple repairs needed.

Super fast work. Easy in easy out. Replaced an iPad screen $125. No idea if that's a good deal but…read morethey were fast and professional. If somethings broke maybe try these guys! Tell them Blu sent you. They have no idea who I am!

I had an iPhone 13 that would not charge via the port. I tried spraying cleaner and different…read morecharging cables and nothing worked. I walked in, they professionally cleaned it (better than I did), and now it works flawlessly. Five minutes. $20. They have a lot of other cool services. I am a huge fan.