called in and gentleman on phone said it wouldnt make sense to fix home button bc finger print…read morescanner wouldnt work. Very honest and showed me the work around. Very honest man. Will be coming here when my phone is actually broken! Thanks brotha

This guy worked magic getting me my phone back working with all my information intact. I was lost…read morewith my new phone so I took a chance he could fix the old one and he did. I am beyond satisfied!!!

Great Customer Service Straight to the point and quick…read moreservice $20 for an iPhone tempered glass cover

Brian is very helpful and knowledgeable. I would highly recommend his services anytime you need…read morehelp.

Trustworthy guy that fixed my phone and delivered in the time promised. He was knowledgeable and…read moredid not play games with prices, even though I was in a bind. Great place to do business.

Purchased a new I Phone 14 and several accessories. Employees very helpful until I came back in…read morewith a faulty lighting cord. I was told that I would have to contact the manufacturer directly for replacement, MWORKSPRODUCTS.COM. I voiced my displeasure that I could not just exchange for a new one. As expected, I sent a few e-mails without a single response, I am out $34.99 plus tax that I paid for the cable. In my quest for an exchange I found that this location is a Verizon Authorized dealer and not a company store. The dealer name is Victra and in my opinion they misrepresented themselves as a Verizon company store. If they were a company store, I think this would have gone as it should with me getting a new lighting cord. This is not a good look for Verizon either.

**Buyer beware** Ask for your itemized bill before you buy…read moreanything! We switched over to Verizon to try out the network. The network is great, but that is about it. We went into this store and got new lines and was told we would be signed up for the $65 per line. After seeing the bill through the app, I saw that the wrong plan was selected on the bill, we were signed up for the $75 per line instead of the $65 per line. As I was viewing the bill I start to notice other charges that the salesmen never talked about, things like home device protection and the device protection adding up to around $75 in additional charges. When I call them about the charges they said, "just log into the app and change the plans and drop the extra add-ones." Well, guess what? After calling Verizon multiple times they cannot change the first bill because it has already been processed. So, because the sales guy at the store inflated my bill, I get stuck paying a bill that has services on it that we didn't want.

he fixed my phone really well this guy honestly is the best sell great stuff and have a clean store…read morereally good costumer service

This is a great place to get new phones and plans! They also offer tablets and cell phone…read moreaccessories. I have been using them for years!

Came in to have SIM card changed in daughter's new phone. Was asked if I wanted cable (again) and I…read moresaid no. Was asked if I wanted to combine accounts and I said no. He said I could have my husband look at combining accounts online because there were some deals. I said ok, I'll tell him. Then I get an email that says I requested them to combine my accounts. And an email saying I've approved online access to a new account. I never asked for this or approved this! Came in today and asked to speak to a manager who told me there are five people ahead of me and I need to wait an hour to speak to someone. Unbelievably poor customer service. Makes me consider changing services. We've been loyal customers for decades.

Came in the other day because my SIM card had gone bad. I was in the store less than 5 minutes and…read moremy SIM card was replaced without charge. I'm sorry but I forgot the name of the man who helped me but he was so helpful and friendly.

I was helped by Nathan 30 minutes of closing. He was very patient. He took his time. He didn't…read morerush. He still offered me promotions and upgrades. Also, the guys that were there that were waiting on him was very patient. They didn't rush to sell, even though the lights were gonna cut off in 40 minutes, they were still patient and at the end of the transaction. I didn't have to pay anything, but I still wind up paying my phone bill due to the fact of that patient and I'm doing everything that I can do in their power to help me to get a new device I would recommend this location to anyone who is in need of a new device and great customer service ask for Nathan of one of the guys that worked with him. This store has a great team. I was just in there today and received great customer service from another guy as well. I wouldn't go to any other store but this one I appreciate you guys keep up the good work.

I visited this location specifically to cancel a trial service and return equipment. Upon arrival,…read moreI was immediately dismissed by an employee (a 5'9 Caucasian male wearing glasses and a red bandana) who falsely claimed that in-store cancellations were impossible and instructed me to call the customer helpline.Trusting this information, I remained in the store and spent 30 frustrating minutes attempting to resolve the issue via phone and chat support. During this entire period, multiple employees chose to stare at me rather than offer assistance. After half an hour of watching me struggle, a different employee finally approached me, escorted me to a desk, and processed the entire cancellation in under five minutes.This confirms that the staff absolutely possessed the capability to assist me from the beginning, but intentionally chose to fabricate company policy to avoid doing their jobs. Watching a customer struggle for 30 minutes due to deliberate misinformation is a severe failure of basic customer service. This profound level of carelessness and laziness perfectly validates my decision to terminate my relationship with this company. Management needs to address this staff's severe lack of integrity.