I bought a used 2019 Ducati Monster 797 from Ducati Orlando / RiderMarket and specifically asked…read morethe salesman once and called service twice, whether the bike had been serviced, whether the major scheduled services including the valve/Desmo service had been done. I was told all three times that service had checked it out and that everything was good to go. There were problems as soon as I got the bike home, an independent mechanic diagnosed a clogged rear fuel injector. The injector had to be removed, ultrasonically cleaned, tested, and reinstalled to fix the unaddressed problem the bike had prior. I found a public review from 2 months before my purchase of the same bike having immediate fuel-related problems during a prior sale before it was returned (Howie). I then bought the bike two months later and experienced the same unfixed fuel-related defect. In the intervening 2 months between the failed sale and the sale to me, the issue was unaddressed but sold as "good to go". When I later pushed for records, the dealership sent a single repair order from almost a year earlier, but it did not list the valve / Desmo service I had specifically asked about before purchase. I also found that the dash service indicators for the desmo service and the oil had been reset on the date of the RO, but the dealership did not provide matching documentation showing that the actual valse service had been performed. I did not expect the bike to be perfect, but I expected much more than this. This bike was represented as serviced and ready to ride, while the records and timeline raise serious questions about whether that was true. I liked David and the sales people and have no complaints there, but there is a serious issue here. I expected a higher standard from an authorized Ducati dealer.

From the owner: At Ducati Orlando, our passion for motorcycles goes beyond just selling bikes – it's about creating…read morea community. What sets us apart is our deep-rooted love for the Ducati brand, combined with a customer-first approach that ensures every rider feels like part of the family. Our team is made up of enthusiasts who live and breathe Ducati, and we take pride in providing personalized service that helps riders find the perfect bike for their lifestyle. Whether you're new to the brand or a seasoned rider, you'll find a welcoming, knowledgeable staff and a one-of-a-kind experience at Ducati Orlando.

Excellent place. Friendly, affordable…read more I have a small knowledge on my bikes, he took his time to explain me the job and kept me posted of the order. I did a oil change and a tire change. Will definitely recomend it to anybody.

very cool and nice guy I've come into the shop on multiple occasions and is my go to guy. Great…read moreprices work is done right and done quick

Repeat customer, ready to buy a new ski, just needed a trade-in range. Spent a week sending photos,…read moreVIN, and following up, only to be told they won't give any numbers unless I drive 45 minutes in person. Total waste of time. I've purchased here before, so I reached out again to trade in my current jet ski for a new GP SVHO. I made it clear from the start that I was not asking for a final offer or exact pricing--just a ballpark trade-in range to see if the deal made sense before making the trip in. Sidney asked for photos, VIN, and videos, and told me he'd get back to me in a few minutes. I sent everything right away. Then...nothing. I followed up for days. Each time I was told they were "checking" or "working on it." After a week of back-and-forth, I was finally told they don't give any figures over text or email and that I'd have to come in person. If that policy had been stated upfront, I wouldn't have wasted a week providing everything they requested and waiting for an answer that was never going to come. This place could fix a lot by simply being upfront and transparent.

Knowledgeable and helpful with all of my questions. Appreciative of all of their options for the…read morefamily.

Very friendly staff. Needed my breaks changed. Called ahead and they said it would take 1 1/2…read morehours labor. I had already checked other bike shops which quoted me 30 min so I found this wierd. I took the bike nonetheless and waited for the bike. It did only take 30min. I was charged an hour of labor. Again not sure why. If you go ask for a tour of shop. They have some really cool bikes in there.

Best shop in town, the only place i will bring my bike to…read more The only shop i trust to do work to my bike. once your there speak to keith he will be more then happy to help you out with all your needs.

This place is fantastic. The staff are incredibly friendly, helpful, and easy to work with. I had a…read morenon-routine issue with my bike, and they went above and beyond by fixing it at no charge. Their prices are great, and the team is very approachable. This is my go-to shop for everything related to my scooter.

Bought a semi new scooter, less than 500 miles. Still no…read moretaillights or signs of concern from Wild Hogs

Went to a supplier party during our MRO conference and had a blast! They rented out the whole…read morevenue, had food, several bars, a stage with a band, cigar rolling station, tshirt screen printing, Photo Booth, and a motorcycle show at the end. Such a great use of ask the space, indoor and out!

Do not buy from this dealership. They are dishonest…read more They will agree to a price, several times via text, state they are prepping the paperwork, and then change their minds and blame AI. I've never met a more crooked dealership.

They provide good service and have good staff that is knowledgeable about all things on two wheels…read more In addition to regular maintenance, I had some repair work done and it was handled very well. The only reason that they're not 5 star is the high price.

Ernie got right to work on my bike took care of all my issues rebuilt my motor added new chain and…read moretwo new tires did great work with 30 day warranty