You know when you walk into a place and you just know it's going to be good? That's this place. My…read moresenior dog has complex medical issues that his previous vet ignored, refused treatment and experienced malpractice. Came here and my dog was properly diagnosed in less than an hour with the proper medications needed and tests completed. I feel very comfortable with my dog here, as we are both not of the norm (I'm covered in tats, he's a pit bull) so to walk into a place feeling welcomed and treated fairly, is rare for us. Everyone at the front is so kind and the doctors were amazingly educated and empathetic. They listened to well and loved my dog as if he were their own. Thank you so much we are grateful to be your patient!

Switched vets due to location. They got me in quickly and are very caring and responsive. Highly…read morerecommended.

I have been going here with my cat for probably 15+ years. The doctors and staff are compassionate…read moreand professional. Today I brought my 18.5 year old cat in for emergency grooming to remove mats. The entire staff was very empathetic, and Dr. Otterson did an amazing job removing the mats, safely and efficiently. The price was very reasonable and my cat is so much happier. Thank you.

This is a review specifically for Dr. Helen Spiegel Lee. Last year I brought my cat in for a…read morewellness exam after a couple years of not being able to afford vet care and moving around quite a bit. Dr. Spiegel was extremely short with my partner and I. She was curt, cold and we left the appointment feeling very judged and a bit admonished for reasons we couldn't quite place. I thought maybe it was because I'd not been able to afford bringing my cat in as regularly as they recommended, so I was seen as neglectful. It was very uncomfortable and left me feeling hesitant to return. Well, here I am again researching clinics and vets to take my beloved gal in for another routine exam and I've not only found that Valley Vet is owned by private equity, but Dr. Spiegel is a vocal anti-trans activist! Now I know what her cold, judgmental demeanor was about. Shameful to employ such an intolerant, hateful person ESPECIALLY in our beautiful, accepting community of Western Mass. I will never, ever go back to Valley Vet and will encourage all my pet owning friends to stay clear! Word travels fast in the queer community (;

I highly recommend. Dr. Swenson is an amazing compassionate person and vet. Everyone treats you and…read moreyour animal as if it were there own. From the minute you walk in the door to the minute you leave you feel your pet is/was in good hands. I have been going there 20 years and would never consider changing.

Dr. Lunday is amazing! I bring both of my dogs to him, and he has been a lifesaver for our family…read more My Doberman Bianca had some issues with her back after we got into a car accident, and he helped her tremendously with adjustments. My Golden Retriever Bono has hypothyroidism, and I honestly thought we were going to lose him. He had gained 25 lbs, had trouble breathing and walking, and even his tongue turned a weird purple color. After just two visits, Dr. Lunday prescribed the right supplements and gave me valuable suggestions on how to feed him. Now Bono (who is 8 years old) is playful again and keeping up with my Doberman Bianca! I'm so grateful for Dr. Lunday's expertise and care. Highly recommend! Fur parent #realtorTatyanaMakarov

I cannot say enough positive things about Dr. Landau. Several years ago my little dog Scruffy was…read morediagnosed with a hemangiosarcoma of his liver Two different vets told us he had 2 to 4 weeks to live of a very painful life. We went to see Dr. Landau and even though he didn't cure his tumor he enabled us to help my little dogs body stay as strong as possible and treat the issues that were arising from the tumor. He lived 14 more months of a wonderful pain-free life we were able to enjoy so much of that time with him. We recently referred a friend who's dog has cancer it was the same thing they were contemplating putting him down over the next two weeks that was five months ago he still goes on regular runs with his doggie mama! Whether it's

Minus 5 stars. This vet is a menace. She put our cat down with no pain meds or sedatives, and she…read moresuffered terribly for many minutes because we refused her demands to do a exam (which she had done previously) and take another exam fee on top of the euthanasia fee, which turned out to be double the price anyone else charges. As soon as we said no to that exam fee her belligerent, poor attitude showed through, she and her staff got VERY rude and nasty, but I never thought they would be cruel enough to make my cat suffer like they did. Pushing a tiny bit of IV drug slowly, making her scream and suffer for as long as they could, pausing, then a little more. Then she was paid $50 upfront to store her body until spring when I could bury her. I went to get her body and it had thawed and started rotting right through the blanket and bag, and the stench was horrible. This vet cares nothing about you, your pet, or it's life, and is a money grubbing, cruel, and evil person. The good reviews are her nutcase daughters and girl friends. Reading posts about her "treating my dog with respect" tells you it's obviously a fake review. The truth is in the bad reviews, not in phony positive ones.

I have been there two times now and both times the woman doctor has been extremely rude and…read morecondescending to me. I will never go back there again.

The excellent staff here took wonderful care of my brother's dog as she was aging & it was time for…read moreher to be put to rest. She rests in our hearts & minds now. We found comfort in knowing they would do whatever my brother was ready to do. They also sent a BEAUTIFUL condolence card that brought tears to our eyes! Top notch bedside manner & compassion for our beloved family member Bailey as she passed. Thank you SOOO very much Pet House Calls! Highly recommend Dr Leja she was wonderful & made this sad time so comforting for my brother & his family.

This was the third time, I have used Valley Pet Aftercare for the cremation of my beloved dogs. I…read morewas so numb the first time that I was just a slobbering mess standing at the counter. My girl Jasmine, was my baby and the first animal I lost in my adulthood. Tim, the manager held my hand and just let me cry my eyes out. Reassuring me through the entire process. He was kind enough to finish the process, so I could take her home that same day. Four weeks later, I found myself standing back in front of Tim having lost my second girl, Maxine. I was a bigger slobbering mess the second time around. Once again, Tim exhibited such compassion and warmth when giving me a large chuck of his day. He listened as I talked about how my girls made this world a better place. He handed me tissues as I cried my heart out and vowed to never get another pet. I was unable to find an urn that said "I'm Maxine or I'm Jasmine" in his store. He told me that when I found the perfect urns, he would transfer the ashes into them. Fast forward eleven years and another dog later. I found myself in front of him, once more. I went back to him, when I found out my Chopper girl became ill. I wanted to prearrange my services. I figured that would be the only way, I wasn't going to be a slobbering mound of mush. I arranged for transport from the vet office, two set of paw prints, the cremation and placing the ashes in an urn, that I purchased else where. I had special requests for Tim, I wanted my girl back in the same day and I only wanted Tim to process her. Tim was the last person to touch my girls, Maxine and Jasmine and now I wanted the same for Chopper. All of my request were meet with a quick, "Yes, I will do that." Tim was amazing. He remembered me and my girls. He also remember the promise to transfer the ashes, when and if I'm ready and find something that I like. I stopped by to prepay for the services and got to meet Jaime. Jaime is the assistant to Tim. He was very kind and compassionate as well. When the dreaded time came, I called Valley and left a message. The call was returned with a few minutes, even though it was after hours. I am very happy that my experience was handled by a company and people that I TRUST. I will forever be indebted to Tim for his kindness, compassion and empathy, in helping me through the three worst experiences of my lifetime.

Their website says that "there is simply no room for error!" That's the biggest BS. Please avoid…read morethe extra grief and go elsewhere. My dear pet Bruiser lost a battle to a pituitary tumor and I was absolutely devastated as any pet parent would be. My veterinary clinic had pointed me to this place, so my husband gave them a call (because I was too distraught to even talk) and we went to drop off Bruiser's body. I wrapped Bruiser in the towel that he was sleeping in the night he passed, and my husband and I drove to Valley on Saturday the 7th to drop off his body. The facility shares space with the Valley Boarding Kennel. When we walked in, we weren't even sure if we were in the right place. My husband filled out the paperwork and the guy behind the counter (I believe he was the guy who does the cremations) asked which urn I wanted. I chose a mahogany urn (they didn't even have this in stock, which they didn't let me know, but I'll get back to this later). The guy said they also offer paw prints, but that small animals' paw prints don't come out too well. That was strange because I've seen plenty of others get their small pet's paw prints imprinted perfectly fine. My husband said we'd pass on the paw print, whatever... I was still too distraught to argue about anything. Bruiser was still wrapped in his towel, and the guy asked if I wanted to take it with me or leave him with it. I said I'd leave it with him, but stated that I wanted the towel back with Bruiser's cremains. The guy said "absolutely". Lies. A few days pass, and I've been crying my eyes out every single day. Monday night, I ask my husband to call Valley and tell them to get Bruiser's paw print, if he hasn't been cremated yet (I assume he hasn't been since we haven't gotten a call yet). First thing Tuesday morning, my husband calls them to let them know. Some girl on the phone says that Jamie, the guy who does the cremations, is not in yet, but that she would relay the message to him first thing. Lies again. My husband gets a voicemail from this Jamie later in the afternoon saying that the cremation had just finished, but that he had gotten the message about the paw print too late. And the guy had the nerve to restate that small animals' paw prints don't come out too well anyway. Yeah, that makes a grieving pet parent feel SO much better. They were also waiting on the mahogany urn to come in, but said it should be in by the end of the week. Friday comes, still nothing. No phone call from them. My husband works nearby so he went to Valley almost a week after we'd dropped him off because I couldn't stand having Bruiser's remains there any longer... and mind you, their website states that "typically, we will be able to reunite you with your pet within 2-3 business days." They still didn't have the mahogany urn, so then Bruiser was put in another urn that I don't like. Another blow to a grieving pet parent. The staff member that my husband dealt with that day was a different one from the one we saw when dropped off Bruiser. He was sympathetic for all the trouble and issued a full refund for the services even though he had nothing to do with the issues we had. Then my husband realized that Bruiser's towel was not included with the cremains like I had asked. He was told that they would keep looking and would mail it to us. When I looked through the papers that came with Bruiser's cremains, I saw the identification tag that specifically said "would like towel back". THEN HOW THE HELL DID I NOT GET IT BACK?! Almost two weeks pass with no package. I called them yesterday and got the guy who gave the refund on the phone. He said Jamie, who handles all the cremations, was gone for the day. He also said that he thought Jamie had handled the issue, that he would give Jamie another call, and that I should try calling when Jamie gets in at 8:30. So today, I called and got this Jaime on the phone. He claimed that he had left a message for my husband that the towel had been burned with Bruiser. Lies AGAIN. The only message he left was his previous message to tell us his excuse that he didn't get the message to get Bruiser's paw print. He said himself that he was the one who wrote the note "would like towel back" but had forgotten to remove the towel before cremating Bruiser. I hung up, but called right back because it just bothered me so much that this guy seemed to have zero sympathy or regret for what happened. I had to let him know that giving a refund (which he himself hadn't even given) doesn't make what he did okay. He was trusted to save something with big sentimental value, and he made a HUGE mistake and didn't even sound sorry about it. His excuse was that when pets arrive wrapped in a blanket/towel, they typically get cremated together. But there's no excuse when he himself wrote a note to save it, but didn't. Disgustingly untrustworthy and unprofessional.

i brought my dog here, after a couple visits he started to get seizures and wasn't doing very well,…read morei had to bring him to the vet several times for his issues. I asked the community and the people i know that go there if they had the same experience, and they did, the main lady who does the grooming, she had been hitting the dogs which caused my dogs seizures. Do not ever go to this lady if you want your dog to live a happy, healthy and long life. I don't even know how they're still open to be honest. Love your dog and don't go here.

Sharon has groomed my mini schnauzers, Lady and Belle over the past thirty years. You wont find a…read morebetter groomer, and she's a wonderful, caring person. I drive an hour to get to her because no one else has her skills with a Schnauzer cut.