I guess I am really in deferent with my opinion here. I am not a dog owner but I did assist my…read moregirlfriend by taking her dog here for a couple visits while she was in town. Before I get to the visits, I felt the staff were very friendly and enjoyable to talk to. They explained what they were going to do, talked about upcoming appointments that should be done, and made the experience coming in easy. The first visit I honestly cannot remember why we came in other than we had a coupon for here. There were a couple shots due so I said do them so the dog can be up to date too. The girlfriend was not happy with the bill, little expensive to her liking. The second visit was for a nail trim. This is something we did ourselves for a while but it was time for a professional clipping. This time around I didn't even need to get out of the car. May have been miscommunication but they came out, took our pup and brought her back with nicely clipped nails. Again, the girlfriend wasn't pleased with the cost of the trim, especially since she can get her nails done as same or even less of a cost. I know pets can be expensive, I have a Russian Tortoise and do my best to keep it healthy. I don't know what the cost of services should be but for what it's worth the service provided seemed reasonable to me. If this is your first visit, there are 5 waiting spots out front in which you dial in to let them know you are here.

Not only did they respond to my previous review. But they failed to explain why an examination…read morecosts $113.50. -$98.50 (exam) -$15.00 (medical waste/consumables/disinfection) ...which tells me the $15 is for you guys to sanitize your workspace. Since there was no medical waste, or consumables. But yeah charge the customer $15 for sanitizing the workspace. Like you looked at my pet and looked at a chart history that I can understand too.... By the way, I took my pet to the Northampton Vet after the examination here, they noticed my pet having dry skin and provided me a much more detailed review. The East longmeadow Vet did not, checked heart rate and weight and billed me no further questions because that would cost $$$$$. Maybe Valerie the business manager isn't around to see how each examination is conducted, since the whole thing took less than 5 mins (which is how long it took to write my reviews). So don't thank me for taking the time to write it out, I'm just providing the same treatment :) PAY ATTENTION TO THE OTHER NEGATIVE REVIEWS!!

East Springfield veterinary Hospital is top notch. They are the best! Our dog lights up whenever…read moreshe sees the staff at this establishment. Her little tail is going so fast that it looks like she's a little helicopter about ready to takeoff. I've never felt more comfortable, leaving my dog in a doctor's care than I do with this amazing group of people. They clearly know how to treat people and their pets. They clearly love what they do and it shows! All of my experiences have been wonderful. I feel their pricing is very affordable. If there was an urgent issue I know that the staff would get me in as soon as possible and they have. I would definitely recommend this establishment to anyone with a pet. My dog Jackie is treated like a princess when she was there. We want our pets to be treated like royalty because they are members of our family.

My cat recently passed away and I cannot thank the staff enough. Everyone there was so…read morecompassionate and understanding. They even sent me a condolence card and was very personalized. That meant so much to me. It just shows how much they care about their clientele.

I highly recommend. Dr. Swenson is an amazing compassionate person and vet. Everyone treats you and…read moreyour animal as if it were there own. From the minute you walk in the door to the minute you leave you feel your pet is/was in good hands. I have been going there 20 years and would never consider changing.

After my dog was attacked by another dog in the cramped hallway, no staff came to our aid…read more That day, I had spent over $400 to get a diagnosis and prescription for my dog's painful limp. Dr. Himmelstein gave me a prescription after the $300 exam and then when I tried to purchase it through their on line store, they refused to approve it. My dog is still limping and I can't afford a new vet with the new vet costs. Stay away from here.

I took my 19 yr. old severely arthritic--not moving & in obvious pain--cat to Spruce Hill for an…read moreexam & pain relief meds. After noting I missed the last few rabies vac, they asked if she's indoor or outdoor. I said she *used to be both*; but for the last 3 years now she's INDOOR--except for 30 second intervals when she goes out to do her business in the backyard and immediately returns while i watch & wait for her. The doctor then focused on herself; telling me she --the doctor-- cannot risk getting rabies. And therefore they really cannot do anything for me. Apparently they never heard of wearing gloves. And meanwhile my cat was in such severe pain as to be immobile! They also told me one of her ears was full of wax but again they could do nothing bc i'd missed the rabies vac. The doctor spent 10 MINUTES with us but most of that time was talking about the doctor not contracting rabies. I was sure there would be either no charge or à very nominal fee because they did nothing and now i had to go elsewhere. Boy was i wrong. That 10 minute lecture on keeping up with rabies vac, cost me $125. SHAMEFUL Spruce Hill. What a sham.

They're extremely more expensive than any veterinary clinic in the area. When asked why they said…read morethey base their prices on the demographic trend and financial ranking of the zip code. Lol so because we live in a nice area a rabid shot and stool sample was $400.

New to the area and made my pups first appointment here. Waited for about 20-25 mins for my…read moreappointment which was ok. Then when we finally go get in the room the vet says you're new patients? I'm like yes just moved and they need to be seen blah blah. She then tells me well (very bruptly) well I don't know why they scheduled you because I'm not taking new patients. I'm like oh I didn't know. Went through the appointment anyway but for the amount of money I spent here I should of just walked out instead of being treated that way. I felt awful and she didn't want to care for my pup. Worst experiences of my life.

Dr. Armstrong is truly amazing. I've met many veterinarians over the years, and you can immediately…read moretell she genuinely cares--she's a true animal person. I trust her completely with decisions and always feel supported, even through the difficult moments that come with having pets. She saved our baby, and I couldn't be more grateful.

Good luck. Tough getting appointments for our dog Padme. Felt a little pricey. Accommodating with…read moremy little dog acting like Napoleon and wanting to bark at the big dogs.

Do not see Dr. Henderson if you care about your pet…read more Our cat Milo was having seizures suddenly over the last 12 hours so we decided to take him to the vet. He was an overweight cat and the cause of the seizures was not diagnosed. After simply taking blood work and giving less than 20 min of an IV fluid, they stuffed him back in the cage and sent us on our way with a prescription for phenobarbital. No instructions other than how to give the cat the medicine, no goodbye, no thank you, and no advice on what to do if the seizures persisted. We administered the half a pill like we were told to do and he had another seizure 10 minutes later. We called the office to get advice and they basically said nothing. We left Milo to go get some yogurt to help him with his dosages for about 3 hours and when we got back he was dead on the floor under the bed. When we called back and told them our cat died they were completely unsympathetic, indifferent, and when Dr. H finally called back, said she "had never seen anything like this in 40 years. Why didn't they keep him until the blood work was complete, or load him with a higher dosage of the medication because he was a larger cat to prevent the seizures before they became fatal?! He was only 2 years old and if they were more specific about how much of a dosage we should have given him initially to get his treatment under way, or if they had given him some medication and enough of it to match his weight before we left the clinic, milo would still be with us today... TLDR: Dr Henderson doesn't care about your animals and if they die, Too bad, she doesn't know why and didn't care anyway. 40 years of veterinary practice for nothing!

My family has been with the practice for more than 30 year's. We have always received top quality…read morecare and compassion.