I have been going to the clinic for over ten years. First with my soul dog, Auggie, then my first…read morecat Spirit. Years later following with my cat Tahini and dog Dahlia. From the beginning, the staff, front desk and her technicians, have been kind and helpful. Dr. Owen has bed side manners that most veterinarians do not have (I speak from working in the field for 13 years). Her kindness and empathy in hard situations is very appreciated. While I have only had one visit with Dr. Carrington, he displayed the same outstanding characteristics as Dr. Owen and the rest of the staff. There is a male technician my animals and I usually have. I am not sure what his name is but he is always amazing with my pets and with me as well. It is family owned which is an anomaly now-a-days. The cost of the services are reasonable. I drive half an hour to bring my pets there, not just because it is cost effective, but because the overall experience, especially during the times we all dread, are nothing short of amazing.

I am so grateful for the kind, caring and wonderful veterinary treatment we have always experienced…read morehere and did again today. Chippy is feeling much better now. Thank you!

I've taken all of my furbabies to Countryside Animal Hospital for the last 15+ years. Dr. Adams has…read morealways* treated my pets as if they were her own. We drive all the way from Westfield to continue care with them. We won't go anywhere else. Thankful for all of the staff there for always taking the best care of our Husky Mishka, cat Roo, and corgis Bruno & Ollie.

I have been taking my pets to Countryside for over 10 years. My 2 year old cat had a wound that…read morebecame infected so I had to take her to the emergency vet. It was very serious. They gave her sutures and explained that she will need weeks of bandage changes. They told me to contact my primary vet to make arrangements as they were an emergency vet so they don't make appointments. I contacted Countryside and they refused to see my cat to change her bandages!!! I'm now looking for a new vet who will actually care for their patients!!

My cat needed care urgent. I reached out to Eastfield Veterinary and was surprised they could see…read moremy cat the same day. I have had to wait days or be told to go to the emergency care facilities so many times in the past by other vets that I was thrilled that they would see her a few hours after I called. The team was welcoming and knowledgeable. My cat was assessed and had surgery to remove an ear polyp during the same visit. She was home three hours later and comfortable. I am incredibly grateful to the Dr. for accommodating my cats needs the same day. The price I was quoted remained the same even though the surgery was more complicated than expected. I highly recommend Eastfield Veterinary Clinic to anyone who is looking for a great team.

Dr. Armstrong is truly amazing. I've met many veterinarians over the years, and you can immediately…read moretell she genuinely cares--she's a true animal person. I trust her completely with decisions and always feel supported, even through the difficult moments that come with having pets. She saved our baby, and I couldn't be more grateful.

I've been bringing my pup to Dr. Henderson for 4 years now and I'm so lucky to have found such a…read morewell-informed and reasonable vet. Yes, she is no BS and not over the top with the smalltalk. I appreciate that. Her staff has been very kind and helpful to us during many emergencies and my dog's health has greatly improved with her care. I was told at another local vet I would need a $3000 surgery to remove a part of her anatomy that was never actually causing the problem. Rather than rushing to the pricey option, Dr. Henderson did repeated tests and exams and made an informed and humane decision. My pup is quite healthy now and the surgery was obviously unnecessary. Dr. Henderson also explains the issues, including drawing diagrams, so that I can completely understand the situation and the options. When my pup has been sick her staff has called me to check up on her. After ER visits elsewhere, the staff calls to check up on my her. It's a very sweet gesture and has always been appreciated. This vet isn't handing out hugs to distraught pet owners, but that's not what I was looking for in a vet. I was looking for someone who is informed and experienced. I found it here.

Do not see Dr. Henderson if you care about your pet…read more Our cat Milo was having seizures suddenly over the last 12 hours so we decided to take him to the vet. He was an overweight cat and the cause of the seizures was not diagnosed. After simply taking blood work and giving less than 20 min of an IV fluid, they stuffed him back in the cage and sent us on our way with a prescription for phenobarbital. No instructions other than how to give the cat the medicine, no goodbye, no thank you, and no advice on what to do if the seizures persisted. We administered the half a pill like we were told to do and he had another seizure 10 minutes later. We called the office to get advice and they basically said nothing. We left Milo to go get some yogurt to help him with his dosages for about 3 hours and when we got back he was dead on the floor under the bed. When we called back and told them our cat died they were completely unsympathetic, indifferent, and when Dr. H finally called back, said she "had never seen anything like this in 40 years. Why didn't they keep him until the blood work was complete, or load him with a higher dosage of the medication because he was a larger cat to prevent the seizures before they became fatal?! He was only 2 years old and if they were more specific about how much of a dosage we should have given him initially to get his treatment under way, or if they had given him some medication and enough of it to match his weight before we left the clinic, milo would still be with us today... TLDR: Dr Henderson doesn't care about your animals and if they die, Too bad, she doesn't know why and didn't care anyway. 40 years of veterinary practice for nothing!

We used to go to the Ware location but bought a house here in Belchertown so we switched and I'm so…read morehappy we did! Everyone is incredibly friendly and they are committed to being force free and fear free, which is amazing as someone with an anxious reactive covid dog. They were also so transparent, flexible, and non judgmental about spacing out some routine bloodwork and shots. Very much appreciate the care they give animals, the bedside manner, all of it! Highly recommended

This review is about the horrific experience we had with Belchertown Vet. Our dog went in for a…read moredental. While she was being admitted I explained that I wanted her to please go early because she is a rescue and she has separation anxiety, we do not crate her and that she is very hyper. While we are talking Izzy is pacing back and forth, panting and jumping up and down proving exactly what I was saying. The tech asked if this was our first visit there we replied yes and he assured us not to worry because they take very good care of new patients. I left there feeling good. This was around 7:15 AM. At around 1:00 PM I called to see how Izzy was doing. I was told she hadn't been taken back yet. The same vet tech who told us not to worry is now saying he never said it. So that is the first time they called us liars. They didn't do her until last. I was literally shaking I was so upset that not only did they ignore my request they did the exact opposite of what we did ask. Izzy had been in a crate for over 5 hours drugged. I am the fist to own I was angry. And I was loud. I was assured that Izzy had not been left alone but that does not negate the fact that she was drugged in a crate for 5 hours. Awhile later we get a call from the owner. Much to our surprise instead of an apology we were told that unless we trusted her to do the work she was not going to do the dental which by the way turned into oral surgery. This woman is a complete stranger never met her and still haven't and we need to have trust in her? I said Izzy needs this procedure and after all she has been through it would be very cruel to not continue this procedure at this point. She just kept going on and on. At that point I have no idea what she was saying because I left the room. My husband continued to talk to her he told her once again what the vet tech told us and she said there were two people in that room. No there were 4 people in that room and you weren't one of them. So this was the second time they called us liars. Finally she agreed to do the procedure. Izzy ended up having an abscessed tooth that was really bad and she ended up being in surgery for 3 hours. We picked her up at 7:30PM. Over 12 hours to do a dental. The next day I get a survey in the mail. I respond to that survey simply with You're kidding right? Later that day I go to order Izzy some Bravecto and I get a response that they have terminated the relationship. I got on the phone and called them to ask if they really were not going to do her aftercare to which I was told they would call me back. The Office Manager called back. I have a signature on my email that I have been using for 10 plus years that says Sarcasm - because beating the crap out of people is illegal. Clearly a joke. Once again she wouldn't believe us. She actually told my husband that she is sure he wants to protect his wife at which point I took the phone. Third time they accused us of lying. Well they were convinced that I had added that to my email just for them. If it wasn't so insane it would have been comical. While I was talking to the office manager she said that their only other recourse other than terminating my relationship was to and I quote "pull a warrant" Are you kidding me? You are going to pull a warrant because I have a signature on my email account that you don't like. Wouldn't they have looked stupid when the police showed up and I showed them 1,000 other emails with the same thing. Anyway the Office Manager responded that I shouldn't be sending that to a professional office. To which I SO wanted to reply "I didn't". But I held my tongue because my dog needed the care. They did agree that they would do the after care and then decide if they would continue the relationship. Like I would EVER go back there. What a joke. So just so everyone is clear I am terminating the relationship since Izzy has had her aftercare appointment. It really is a shame because we loved the staff and Doctor at Canterbury Tails. I am a firm believer that people who continually accuse people of being liars are people who lie! I wish I had read some reviews before ever walking in the door. Seems like this is common practice in this office.

I recently had to put my 13 year old doodle down. Which was obviously incredibly heartbreaking…read more With all past experiences at this vet, I felt our Dr was thorough, transparent, and caring both for my dog and for us owners. I felt we were always in good hands. Most recently, I felt supported during an awful experience. I also feel like they've gone above and beyond since my dog's passing. I just received a handwritten sympathy card in the mail from them a week. Those things go a long way, especially while grieving.

Professional, friendly,quality caring. My dog really gets great care here. Two locations,…read moreconvenient hours.

I brought my dog in for a prenatal check. The staff was down to earth and very knowledgeable. I…read moreappreciate the information that was given to me to make sure my pup had a healthy pregnancy and delivery.

God no, the drs here are on point, unfortunately the staff is rude and dismissive, shows no empathy…read moretowards your situation or your animals then refuses to take responsibility for dropping the ball on not sending you a exam reminder for your pet. I reactivated my fb just to make this comment because a good vet is hard to find. Unfortunately we found one here but the staff is absolute garbage.

This is a review specifically for Dr. Helen Spiegel Lee. Last year I brought my cat in for a…read morewellness exam after a couple years of not being able to afford vet care and moving around quite a bit. Dr. Spiegel was extremely short with my partner and I. She was curt, cold and we left the appointment feeling very judged and a bit admonished for reasons we couldn't quite place. I thought maybe it was because I'd not been able to afford bringing my cat in as regularly as they recommended, so I was seen as neglectful. It was very uncomfortable and left me feeling hesitant to return. Well, here I am again researching clinics and vets to take my beloved gal in for another routine exam and I've not only found that Valley Vet is owned by private equity, but Dr. Spiegel is a vocal anti-trans activist! Now I know what her cold, judgmental demeanor was about. Shameful to employ such an intolerant, hateful person ESPECIALLY in our beautiful, accepting community of Western Mass. I will never, ever go back to Valley Vet and will encourage all my pet owning friends to stay clear! Word travels fast in the queer community (;

I have been going here with my cat for probably 15+ years. The doctors and staff are compassionate…read moreand professional. Today I brought my 18.5 year old cat in for emergency grooming to remove mats. The entire staff was very empathetic, and Dr. Otterson did an amazing job removing the mats, safely and efficiently. The price was very reasonable and my cat is so much happier. Thank you.