We had to bring our soon to be one year old cat here last night due to him deciding to eat a Q-Tip…read more The veterinarian receptionist on the phone was very kind and patient while taking my/our information prior to our arrival. Upon check-in, they were able to see Artichoke within two minutes of us getting there. They did his vitals in back and then moved my boyfriend and I from the waiting area/lobby to a separate room where the vet could speak with us. The vet was kind when speaking with us, and even when discussing the potential worst outcomes of what needed to happen, she spoke calmly which definitely helped us both with our nerves. The clinic offered a few different options of how they could remove the item and what payments would look like. They also offer payment plans for those who may need one. In total, we arrived around 10:40P and were out by midnight. Pretty quick turn around and honestly, the price wasn't that bad either. Our cat was a little stubborn so they had to double dose him with the steroid to induce his vomiting, but even with that and the walk-in emergency vet fee, it was all under $300. While I hope that we will never need to come back here, they will always be my first call should we need it!

the staff has poor communication skills. refused to help my choking chihuahua…read more. i do not recommend.

You know when you walk into a place and you just know it's going to be good? That's this place. My…read moresenior dog has complex medical issues that his previous vet ignored, refused treatment and experienced malpractice. Came here and my dog was properly diagnosed in less than an hour with the proper medications needed and tests completed. I feel very comfortable with my dog here, as we are both not of the norm (I'm covered in tats, he's a pit bull) so to walk into a place feeling welcomed and treated fairly, is rare for us. Everyone at the front is so kind and the doctors were amazingly educated and empathetic. They listened to well and loved my dog as if he were their own. Thank you so much we are grateful to be your patient!

Switched vets due to location. They got me in quickly and are very caring and responsive. Highly…read morerecommended.

I highly recommend. Dr. Swenson is an amazing compassionate person and vet. Everyone treats you and…read moreyour animal as if it were there own. From the minute you walk in the door to the minute you leave you feel your pet is/was in good hands. I have been going there 20 years and would never consider changing.

I have been going here with my cat for probably 15+ years. The doctors and staff are compassionate…read moreand professional. Today I brought my 18.5 year old cat in for emergency grooming to remove mats. The entire staff was very empathetic, and Dr. Otterson did an amazing job removing the mats, safely and efficiently. The price was very reasonable and my cat is so much happier. Thank you.

This is a review specifically for Dr. Helen Spiegel Lee. Last year I brought my cat in for a…read morewellness exam after a couple years of not being able to afford vet care and moving around quite a bit. Dr. Spiegel was extremely short with my partner and I. She was curt, cold and we left the appointment feeling very judged and a bit admonished for reasons we couldn't quite place. I thought maybe it was because I'd not been able to afford bringing my cat in as regularly as they recommended, so I was seen as neglectful. It was very uncomfortable and left me feeling hesitant to return. Well, here I am again researching clinics and vets to take my beloved gal in for another routine exam and I've not only found that Valley Vet is owned by private equity, but Dr. Spiegel is a vocal anti-trans activist! Now I know what her cold, judgmental demeanor was about. Shameful to employ such an intolerant, hateful person ESPECIALLY in our beautiful, accepting community of Western Mass. I will never, ever go back to Valley Vet and will encourage all my pet owning friends to stay clear! Word travels fast in the queer community (;

The excellent staff here took wonderful care of my brother's dog as she was aging & it was time for…read moreher to be put to rest. She rests in our hearts & minds now. We found comfort in knowing they would do whatever my brother was ready to do. They also sent a BEAUTIFUL condolence card that brought tears to our eyes! Top notch bedside manner & compassion for our beloved family member Bailey as she passed. Thank you SOOO very much Pet House Calls! Highly recommend Dr Leja she was wonderful & made this sad time so comforting for my brother & his family.

Minus 5 stars. This vet is a menace. She put our cat down with no pain meds or sedatives, and she…read moresuffered terribly for many minutes because we refused her demands to do a exam (which she had done previously) and take another exam fee on top of the euthanasia fee, which turned out to be double the price anyone else charges. As soon as we said no to that exam fee her belligerent, poor attitude showed through, she and her staff got VERY rude and nasty, but I never thought they would be cruel enough to make my cat suffer like they did. Pushing a tiny bit of IV drug slowly, making her scream and suffer for as long as they could, pausing, then a little more. Then she was paid $50 upfront to store her body until spring when I could bury her. I went to get her body and it had thawed and started rotting right through the blanket and bag, and the stench was horrible. This vet cares nothing about you, your pet, or it's life, and is a money grubbing, cruel, and evil person. The good reviews are her nutcase daughters and girl friends. Reading posts about her "treating my dog with respect" tells you it's obviously a fake review. The truth is in the bad reviews, not in phony positive ones.

I have been there two times now and both times the woman doctor has been extremely rude and…read morecondescending to me. I will never go back there again.

Dr. Lunday is amazing! I bring both of my dogs to him, and he has been a lifesaver for our family…read more My Doberman Bianca had some issues with her back after we got into a car accident, and he helped her tremendously with adjustments. My Golden Retriever Bono has hypothyroidism, and I honestly thought we were going to lose him. He had gained 25 lbs, had trouble breathing and walking, and even his tongue turned a weird purple color. After just two visits, Dr. Lunday prescribed the right supplements and gave me valuable suggestions on how to feed him. Now Bono (who is 8 years old) is playful again and keeping up with my Doberman Bianca! I'm so grateful for Dr. Lunday's expertise and care. Highly recommend! Fur parent #realtorTatyanaMakarov

I cannot say enough positive things about Dr. Landau. Several years ago my little dog Scruffy was…read morediagnosed with a hemangiosarcoma of his liver Two different vets told us he had 2 to 4 weeks to live of a very painful life. We went to see Dr. Landau and even though he didn't cure his tumor he enabled us to help my little dogs body stay as strong as possible and treat the issues that were arising from the tumor. He lived 14 more months of a wonderful pain-free life we were able to enjoy so much of that time with him. We recently referred a friend who's dog has cancer it was the same thing they were contemplating putting him down over the next two weeks that was five months ago he still goes on regular runs with his doggie mama! Whether it's

Do not see Dr. Henderson if you care about your pet…read more Our cat Milo was having seizures suddenly over the last 12 hours so we decided to take him to the vet. He was an overweight cat and the cause of the seizures was not diagnosed. After simply taking blood work and giving less than 20 min of an IV fluid, they stuffed him back in the cage and sent us on our way with a prescription for phenobarbital. No instructions other than how to give the cat the medicine, no goodbye, no thank you, and no advice on what to do if the seizures persisted. We administered the half a pill like we were told to do and he had another seizure 10 minutes later. We called the office to get advice and they basically said nothing. We left Milo to go get some yogurt to help him with his dosages for about 3 hours and when we got back he was dead on the floor under the bed. When we called back and told them our cat died they were completely unsympathetic, indifferent, and when Dr. H finally called back, said she "had never seen anything like this in 40 years. Why didn't they keep him until the blood work was complete, or load him with a higher dosage of the medication because he was a larger cat to prevent the seizures before they became fatal?! He was only 2 years old and if they were more specific about how much of a dosage we should have given him initially to get his treatment under way, or if they had given him some medication and enough of it to match his weight before we left the clinic, milo would still be with us today... TLDR: Dr Henderson doesn't care about your animals and if they die, Too bad, she doesn't know why and didn't care anyway. 40 years of veterinary practice for nothing!

My family has been with the practice for more than 30 year's. We have always received top quality…read morecare and compassion.