This place is amazing and Brian was great to work with! Not only are they welcoming and responsive,…read morebut they explain everything and do phenomenal work! The work they did on my HRV was incredible (it basically looks brand new) and they got it back to me within 2 days.

I sled on some ice and hit a pole with the driver's side door. Shaw's fixes it so you couldn't tell…read morethe difference. They were pretty fast getting it back to me also.

Laurence's team is phenomenal. After my neighbor's daughter hit my car, Laurence's team came to the…read morerescue! They were patient, welcoming, punctual, kept me updated the whole time, and made my RAV4 look brand new! I recommend them x1000! I will update the review if/as needed overtime

Rear paint on the bumper is finally starting to chunk off due to the heating up process used to dry…read morethe paint on my car. Paint lines above the window are starting to build rust pockets from improperly used masking tape. So they Basically bought my trunk lid from a junkyard,took the dents out of it replaced my old bumper with an even older one used model and still charge original manufacture pricing. Cutting corners showed in less than 1 year from repair. I thought theses guys were honest at first. Tricky tricky tricky. As well as the sketch part of picking up my key in a open mailbox. Any random person walking by could've looked in at the unlocked mail box hit the unlock button and presto "free car". After experiencing other auto body shops i am disappointed this is still an issue in 2019. You get what ya pay for. Next time I'll pay a little bit more attention into who I'm trusting with my ride.

I don't know that there are enough good things to say about our experience with Hop's. During our…read more4th of July trip to Long Beach, WA from Georgia, we had a nasty accident which involved a tire flying off of our Jeep while on the interstate. We were towed into Pendleton, OR since that was the closest approved Progressive repair center. Upon arrival, we met Cory and Dave. These two guys were extremely kind and understanding to our situation. Now being in such a remote spot, during the 4th of July holiday there was a understandably longer wait to get things repaired. We left our Jeep, got a rental and pushed on into Long Beach. When we returned to Pendleton, our Jeep still had a bit of body work to go through, so Cory set us up with his corporate discount at one of the local hotels and we saved a good bit of cash by him doing this. I know though the whole ordeal, we were giant pains in the butt for these guys, calling frequently asking for updates and such. Never once was the service anything less than exceptional, there was always a smile on there faces, they didn't mind chatting with us and made me feel much better about the stressful situation. If you guys ever read this, we made it home safe and sound and truly appreciate all the hard work you put in. Our Jeep looks good as new and we couldn't be happier.

Had a little car trouble while halfway through a 2400 mile road trip and these guys were there to…read morehelp. Though already late in the afternoon, they fit me in and got my ride back on the road in a snap. Marty, Troy and the rest of the gang were all friendly and helpful. Thanks again fellas!

Great people, outsranding work AAA +++ we have had 2 Different cars worked on the finishing the…read morepaint was fantastic cars don't even look like they've ever been an accident

Who knew getting in a collision could be such an adventure!!! NW Collision has some of the best…read morecustomer service I have ever experienced. A full size deer broadsided the front of my SUV while I was in Walla Walla on business. That SUV wasn't going anywhere and I had everywhere else to be. Chad and the rest of the folks at NW Collision took it in and made my life so easy. Besides being super friendly and funny as hell, they dealt directly with my insurance, they repaired the SUV back to new, and they didn't even eat the Halloween candy I had to abandon when it got towed! NW Collision took time to re-wrap the front end in that protective 3M stuff, and then for their final performance - cleaned it back to sparkling before I came to get it. If six stars were a thing, NW Collision is deserving!

Joe Scott is the best. I have had him fix my car with fantastic results. Furthermore, on2 separate…read moreoccasions I have went in willing to pay for minor adjustments to sticky doors on my work vehicles. It's really hard to fit an appointment into my schedule. Both times he fixed it on the spot for no charge. I will never go anywhere else.

Love this place! Love the people here! Reno was the hero who fixed our bumper on the spot while…read morewe were on a family road trip and about to leave town. He was a pro and made the time for us even though we just dropped by. Noelle (hope I'm spelling her name right) was very friendly and accommodating over the phone too. Felt very comfortable with them and they went above and beyond in helping us out. Great fix, great work, you guys saved my bacon.

Did a great job fixing the door on my new Toyota Highlander. Staff was friendly and did exactly…read morewhat they said they would do at the price they said they would do the job for. Can't say any more than that.

A true honest mom and pop shop. I took my bmw there and I had excellent service. They gave regular…read moreupdates and were very honest about their prices and work. Their work is guaranteed for the ownership of the car. I truly recommend that people use their shop.

I've been here multiple times to have my car repaired after accidents involving animal collisions…read moreand they've always done an amazing job. So easy to work with. You can have trust that they'll get it done and do a great job!

I got my truck towed here after I got into an accident on the 24th. I needed a whole new front end…read morepretty much. They did an AMAZING job and were extremely professional! Gave me an oil change for free, charged me only for a part that I asked for that needed to be changed and didn't charge me to install it, and surprised me with two new headlights. My truck looks great. I am very glad that I took my truck here. Very nice guys as well. Thank you for such an amazing experience!