Reading the reviews from many others I see I am not the only person who was treated rudely by the staff at SRC. I recently paid for 3 months of service up front so I was surprised that my trash had not been picked up one week. I usually bring the can down after dropping my kids off In the morning so that they aren't in the way of my neighbors getting their camper in and out and so that critters don't get into it (I keep it bungeed shut until I bring it down). So when they hadn't picked it up my first thought was they must have come earlier than usual and I missed them. I have security cameras so I played them back and saw the truck never came. When I contacted them she first told me that they come early like 6am and I didn't have it out early enough. I told her no they usually do not come early and regardless I played my security footage back to before 5 am, they never came. She then said there are other people on my block. I'm assuming she was trying to say no one else had theirs missed. However, there is no one else on my block that uses that service or even has trash pickup the same day. She then put me on hold and returned to tell me the driver had made a note that since I had not taken my trash down several times they would no longer be coming out unless I call beforehand to let them know I brought it down. Even though I think that's ridiculous because they get paid the same either way I said fine and asked if they would be sending someone to pick the trash up for this week and she told me no. She said they would come the following week as long as my cans were out by 6am. She refused to let me talk and continued to talk over me. Just repeating as long as my van is out by 6am they will come next week. I admit I was livid. I did yell at her which wasn't right but at the same time she wouldn't even let me speak and I could not believe how rude she was. She hung up on me so I called back and asked to speak to a manager and the manager refused to talk to me. I have been emailing them to get a refund and at first they didn't even respond to me. It's been a few weeks and now whoever is responding to the emails said that they came every week and my garbage wasn't out on time. That's a lie. I said I don't think I should have to pay for the week they refused to come out and she responded by calling me abusive and saying that I must be a very unhappy person and some other condescending comments. I can't even believe this lady has a job treating people the way she has treated me! In a previous email I had let her know that my son and I are sick and we should never have our garbage company be adding to our stresses and her response was condescending then as well. This is by far the worst customer service I have ever experienced from any company In my almost 20 years of adulthood. I am not talking about just garbage companies, I'm talking about any company that has ever provided any service that I've paid for. There are many options for trash removal. I switched to a different company and my service is now cheaper and the customer service was way better. Unless this is your only option, go elsewhere! read more
