I have purchased several cars here as well have my friends and relatives. I have also contracted…read morethem to sell a few of my cars on consignment. Great results every time. Fair and not high pressure.

Great guys. Came over to this place when my car window was broken into. At first, I waited for them…read moreto fix it since I didn't have a ride home. They didn't find the right window since my 07 Toyota was made in America and not Japan. They went around town and were able to find the a replacement window, but was already late, past 8pm. Instead of having me wait longer, the owner offered to drive me back to Fed Way. Personal car service? Wow! That went above and beyond. Got the car back the next day, window replaced within one day. Tip of the day: Don't leave anything in your car when parked. Even a crappy backpack gives the thieves incentive to break in. ARGH!! The window cost waaaay more than the old backpack with old gym clothes.

Bill and Chunnley Saved the Day! Airport Towing is a…read morelifesaver! At almost midnight after a long flight, we arrived at our truck to find our keys locked inside with a dead battery. Bill arrived super fast, unlocked the truck, and jumped the battery in seconds. Having his awesome dog, Chunnley, along instantly relieved our stress. Incredible, fast, and kind service. Highly recommend!

Terrible quality, service is terrible, charge the maximum legally allowed, their own records show…read moreoverlapping billed time for the same driver on two separate tows, damaged my vehicle. The absolute worst towing company you could ever experience. Front desk was bragging about how they had to be mean to customers upon retrieval. I parked in a no parking zone. No excuses, simply wasn't paying attention and followed other people on private property. When I asked for legal authorizations required they refused to show me them only forced me to contest in court if I wanted to see it. I reported immediately while at the facility my car was damaged. After the tow, an independent inspection documented a bent right-front inner tie rod, and I photographed visible contact/scrape markings on the damaged component I reported the damage on site. GM told me there was "nothing bent or anything cars just don't like being towed that's why my warning lights came on". I was told nothing was bent, which was later contradicted by the independent inspection. Told my car was reviewed by on site technician (the guy didn't show up for work that day) and independent (never happened). Asked for names, qualifications and what vehicle specific information they used in determining this and was ignored. Took it in to an independent technician who informed me it was a bent tie rod with visible contact markings evident to something being attached to the tie rod and pulled. Two weeks of communication, fairly and transparently showing my findings while asking for a peaceful resolution outside of court. They also "completed" my tow with the same driver who was beginning another tow at the exact same time. They charged the maximum rate and fabricated the time it took. 3.2 miles $609.21 1-1/4 hour tow time. Explicitly stated the extra time was for "careful handling". Now I have to go through their insurance because of systemic bad faith, dishonest and outright rude business practices. If they try to deny the damage to my vehicle I have pre tow obd scans of my car, pre purchase inspection of my vehicle that was two months from purchase date, day of diagnostic scans immediately upon retrieval showing steering angle sensor fault code.

Alvaro was very polite and did a great job on our cars. He came in at the time he said he would and…read morewas able to make the exterior and interiors basically spotless. I own a husky so seeing all of the dog hair gone was great. I'd recommend these services to any friends or folks who are interested in getting their car cleaned in detail. You don't even have to leave your house.

He was amazing! very polite and worked with my time and location request. My car looked great after…read morehe finished it. I will definitely hire him again and recommend him to family and friends.

I do not know how they keep a 4 star rating..are they paying people to say good things…read more. First I had the timing belt replaced..I suppose it is done correctly ..no problems yet. The big thing is the breaks.. I had them done do a total break job of 1200.00..which I was told I paid too much from friends. But it was more about not being told there was "no problem with them" the day I got it done and said the pedal goes to the floor I HAVE NO BREAKS..I left break light came on scared to drive it , fluid leaking all over my garage. Beau said the main caliber was not tightened. Since it was under warranty it would not cost anything. Well I had to borrow a car bike in the rain as I left w them to fix. Also I was told my soft top miata would be in the garage overnight another promise broken..left in the rain overnight. The truck with nice tires he told me needed to be in the garage as it had no wheel lock...and neither did my new nice tires. I won't be taking my car her again. I do not trust what they say...or what they do as well as lack of communication with service.

My Acura MDX was having brake issues and kept locking up when in reverse or drive. We took it over…read moreto Auburn City Imports to have it looked at and assessed to see what was causing the issue. They took a few days to look over the car and found that the master cylinder we replaced was either not operational or malfunctioning causing the brakes to lock up. Car runs great now and they even replaced my radiator as it was leaking due to high wear and tear when we kept trying to drive the car home (short distances) when the brakes were locking up. One thing that can be better is communications between dealer and customer. Kept having to call daily for an update on findings, repairs, estimated time of completion. Would definitely recommend this place to friends and family and I myself will be coming back here for our Acura MDX maintenance.

I brought my vintage 1989 Trans Am GTA In for some minor cosmetic repairs. Hinshaw's did such a…read moregood job matching the paint that people who see it say that the car looks great! Other paint shops refused to paint it because it was more than 20 years old! The staff are great! The reception staff is very friendly and professional. Brian and Tom are awesome and quickly answered my questions! The body and paint guys have done a fantastic job! Thanks Hinshaw's team for taking great care with my dream car!

Truck was brought over on a warranty job through Doxon Toyota. Doxon has worked on my truck prior…read moreand seemingly handled it well. However i have never dealt with Hinshaw Auto Body on any sort of project prior to this job. Highlighting the pros of this job; paint itself was matched well and seemingly done correctly. Even went above and beyond (to my knowledge) and painted the hood which was not on the service bulletin to be warrantied. They were fairly open to me seeing the process and answering my questions if anything came up throughout. Unfortunately with any pros came multiple cons; starting with body pieces being incorrectly put back, gouging tint on all four windows without telling me, breaking headlight electrical plugs, lack of cleanliness (buffing compound all over the truck, some of which stained parts unrelated to the project), etc. Although a few of these items were corrected, others were slacked on. Overall i am disappointed in the service that was highly spoken of from Doxon Toyota. I would normally recommend body shops, dealers, companies, etc. But in this case it is nearly impossible to do so. I would hope in the future this can help customers be aware of what can potentially happen to your vehicle here and provide feed back for Hinshaw Auto Body to be more attentive going forward.

Excellent one day service to replace a starter motor in my Mercedes. Did not think I would get my…read morecar back in the same day that my car towed in.

Best experience I have ever had at a mechanic's repair shop. Jun got me in quickly for a brake…read moreservice and confirmed I only needed my rear brakes and rotors replaced when another shop suggested I needed both front and rear. He also helped me understand why the rear sway bar link might have been broken prior to our buying the car when it was towed, which may help me get the repair covered by the dealer. His prices were consistent with the other shop but he topped off my coolant as well, which the other shop wanted to charge for. All of this to say this experience at Jun's was a blessing. Grateful to support a local, high quality, professional business that takes pride in the excellent work and service they provide. Truly a rare find! Thank you!

I have bought two Subaru Forester's from East Valley auto. The first one, a 2001, I had from 2007…read moreuntil 2012. By the time I traded it back to East Valley, I put on 90,000 miles on the car. The engine was stellar and probably could have gone twice that with proper maintenance. In 2012, I traded that car to East Valley and got a 1998 Subaru sport model. here I am in 2017 with 105,000 miles on the engine and I lean on that daily driver like you would not believe. I have had engine rebuilds done elsewhere. There is a shop in Burien (superior) that charged me $3,000 for a rebuild on my 1984 Subaru and it lasted barely over a year before the oil turned into chocolate milk. I decided to try another import engine re builder (A-1 Japanese engine.) Same price and even worse result.Another chocolate milk machine.They kept putting chocolate milk machines in until 1 day after the 1 year warranty was over and basically said take us to court. After that I went to Mark and East Valley. I talk to many friends who are also mechanics and have met others along the way and they try and get me to consider them to do my next engine overhaul. I have told them the same thing I am going to tell the public. I can't afford to experiment on another Subaru rebuild. I know what I am going to get with East Valley. I am going to save up 4500 and get 5 years or more of reliable transportation. I suggest you do the same. They do know how to rebuild Subaru engines well and they will last.

The owner is a character. While their engine work has lasted they screwed me in the end by lying to…read moreinsurance which ended up costing me more than it was worth. The owner explained that he felt his relationship with insurance companies was somehow super important and didn't want to put pressure on them to pay for damage caused by a collision. Essentially being insurance centric instead of customer or truth centric. Furthermore they put red coolant hose kit on instead of the blue requested. Attention to detail might be lacking.

Family business !! Been here 20+ years Honest, Fair,…read moreOpen, Communicative Explanations given - If you have questions !! ASK - They answer - NO BULL Treat you like a human being !! Gives you a timeline Sincere, professional, yet very friendly !!! You will not be disappointed !!! Give em a try !!!

They were awesome, kept me updated often. Friendly, courteous. A little hard to find, nestled in…read morethe back off Pacific Hwy South in Federal Way. Thanks guys!!!