First of all when I initially pulled up the worker that was in charge of pulling my car around to…read morethe lift, SLAMMED on the Gas peeling off in the street. Looked past that and paid for an alignment, when it was done car was still veering to the left. So I didn't get what I paid for. I also asked beforehand if they can fix my camber arm that slipped out of place, they said they could....well... they didn't it was still clunking and out of place. Not sure his name but it was a heavier adult with glasses looked like a kid. Recklessly drove my car and did a half ass job. Next day I ended up with a flat tire (cracked rim) And brake fluid empty (leak by the area I requested to get serviced). I say save your money and go elsewhere, only guy that was professional and willing to help was the shorter guy I think his name is Sergio.

Employees are friendly and very helpful. Service was quick. I highly reccomend this place.read more

Absolute amazing service, Quickly helped us out and prices were very fair. Definitely went above…read moreand beyond when it came to service, very hard working people here that get things done quickly and efficiently. Got exactly what i was looking for

I wouldn't recommend this place because of the way I was treated. I drove with my hazard lights on…read morefor 20 minutes to make it to this shop because I got a surprise flat tire and this was the only shop open in all of Bakersfield until 7pm. I made it into the parking lot at 6:55pm and was ignored by the three initial people I saw. I tried to understand because who comes in 5 minutes before closing but there were multiple trucks being worked on and the owners were different ethnicities than I was. I then spoke up to one of the workers and he said speak to someone in the office, the manager. I had already went into the office and no one was there but as I walked back up to the office, he came out and I asked if I could get a used tire as I just drove 20 minutes to make it. He denied me service while speaking to another customer(who wasn't my ethnicity/race) who came in after me. At this point it's 7:02pm. I begged him for a tire, didn't care the cost and he blatantly told me no and said he didn't care, because they were closed while getting tire info from the person who just pulled in. Insane!

Although mechanically adept, I was unable to diagnose the partial engage of the 4X4 actuator. I…read morecalled Direct OffRoad, hoping to reach somebody with a knowledge base that could offer some relief. After talking to Cody, I knew I found the right source. My concerns were laid out quickly with mindful listening, without the "just bring it in" narrative. It's rare that confidence can be established in just a phone call.

You know that saying "you get what you pay for"? I've lived in Bakersfield all my life and have…read moregone to multiple mechanics shops to have my trucks worked on. Well, Direct Offroad delivers on all fronts. Service was great, they gave me a ride home while my truck was being worked on. Control arms, ball joints, Brakes, rotors, and a bed cover. Truck was ready same day and drives like brand new. Even called me for 500 mile checkup. There are probably places that are less expensive, but I'll take great customer service and quality every time.

I took my car to them today for an alignment. I dropped it off at 12 noon. Told them id be back at…read more5 to pick up. Everything seemed fine. Wasn't until 4pm that i started wondering what happened. I called and was told my car is at a different location with 2 cars ahead of me. I never gave anyone permission to move my car, nor take it to a different location. Sister store, i dont care! You ask first if something of that nature happens. Did they really expect me to be okay with that? I not once had any idea my car was not being worked on at the original location. Horrible customer service. I will never go back. I prefer to pay more anywhere else than to do service with them again. Communication is key. Anything could have happened. Not okay. Dont recommend doing any business here. They just kept blaming each other and did nothing to make amends or make up for it.

Very affordable very honest and very efficient great service !!!…read moreI highly recommend this to everyone

They just never know anything and a complete waste of time and money. Went there few months back…read morefor some unusual noises coming from my ac and front of car like sluggish noise and they claim they couldn't hear what I hear everyday and waste of time and 80 bucks for nothing

I needed a wheel alignment not only were they quick and professional, but they charged a good…read morehonest price. I would highly recommend them as they do good work and are very customer orientated. I would highly recommend them to anyone

Had a flat tire while headed north on the 5 (ENORMOUS pothole). Whole getting my doughnut spare on,…read moreI called ahead to see if they had my tire and could get me quickly back on the road for my retirement celebration. They did and they could. Service was amazing, both on the phone and with the tire. They had me back on the road within in 30 minutes, and I was able to make my dinner with 15 minutes to spare. They even reset the calibration of my tires in the system without being asked. Thanks for your incredible help, guys! It was much appreciated!!

I showed up at 3 o'clock in the afternoon after ordering $1300 Tires to Mount onto my Wheels that I…read morebrought in, long story short. I didn't get out till 6pm! completely took up my whole afternoon to Mount just four Tires. Absolutely ridiculous. Again, Three hours to Mount four Tires. Won't be returning here. Also requested spacers and the dude completely forgot about them would have paid for them and all. Oh well, you live. You learn.

Woke up Friday to a flat. Costco couldn't help due to police activity. Drove down the road to…read moreSmith & Son tire. Within 30 minutes they had my spare put on, and ordered 4 new Conti's for my MKZ. Came back at 3 and within another hour had a brand new set of shoes! Looks like I found my new tire shop, even though fleet service is their core business.

Highly recommend! Was visiting my daughters and my brake light came on. My daughter called Kody…read moreMonday morning, got me right in and my truck was finished before the day ended. My brakes feel soo much better and I feel safer knowing it was done by a reputable company that didn't nickel and dime me! Everyone I talked to was friendly, kept me informed of progress and price. And explained the parts that were put on. It's good to know a place like this is here for a woman of my age when things go wrong. Will definitely come back if I need another service! Thank you Smith & Sons. Sorry I missed saying hi Kody

Great service , we get our tires from here and the quality is impecable . Reasonable prices ,…read moreservice requested was addressed and they gained a happy customer. Business owner is local , our family will continue to support the shop. Thanks guys for the service, would recommend

Love this place ! Quality stuff and 5 star service ! They are fast and have reasonable prices and…read moreeveryone is so nice and they do a good job , I'm extremely happy having picked this spot for my tires.