A very compassionate and caring funeral home that is led by John Loecher. You are completely put at…read moreease and taken care of by John from the moment you come for his assistance. He personally answers ever phone call- not a staff member or a message recording. I have never met a more "at ease and calming" influence during such hard and troubled times as this fine outstanding pillar of the community man. They provided a very lovely wake and coordinated everything from start to finish with dignity and grace. I felt at the end as if I had also made a friend with John as he was that close to me and guiding during this time. His smile along and comforting demeanor will immediately provide you with confidence you made the right choice. The funeral home itself is "local and comfortable- simple and dignified". I am so grateful to this man at a most confusing and untimely time for maintaining a "calm among the storm of emotions". God Bless.

Helpful and attentive to my family during a difficult time twice now. They are very organized and…read moreprofessional. They are respectful of family needs and are willing to work to make sure everything goes as well as it can.

There is nothing funny about death. There is something funny about the name of this funeral home. I…read moreguess you think about limbo, or purgatory, ghosts etc... When you leave your worldly body behind, you may ask yourself "Am I gone?" And that is the name of this place. I have laid a few loved ones to rest, most recently Grandma Marian. I have served as Pall Bearer twice and the staff helps you in an awkward time. I hope that I don't have to return any time soon though. It is also convenient that there is a Catholic church right across the street for services.

Kind and understanding during our time of need. Brendan went out of his way to be helpful without…read morepushing. His sympathetic demeanor helped me make decisions calmly and smoothly. Highly recommend.

From the owner: From it's humble beginnings at 65 Rosary Avenue in Lackawanna, we have always strived to be the…read moreFuneral Home of choice for the families of the Southtowns area of Western New York. Established in 1947 by Norman E. Gannon, the Firm has grown into a third-generation full service Funeral Home and Cremation Center. Now being operated by Norms twin sons, Brenden and Brian, along with Brian's son, Patrick, we have been able to separate ourselves by proving to be a truly "family-owned and independent" Funeral Home. From the initial call for service to the conclusion of the funeral, all services are personally supervised and provided by a member of the Gannon family.

You may not be here at the happiest of times. But once here you will be treated with compassion…read moreand grace. It's a lovely setting for a wake. I assume they have a few different rooms, but I've only been to the one on the ground floor. They have very clear signage throughout so you won't go to the wrong room. There is parking in the back and I think they have a main entrance there. Both times I was here I parked on Main and went in the front door. 49/R-a-D Challenge

David was so great shepherding me and my family through the difficult process of saying goodbye to…read moreour grandmother. He was so professional. I never thought that I would leave a yelp review for a funeral home but David made this very difficult time much easier. The location was clean, tons of parking, David worked with us to accommodate all of our needs.

Losing a loved one is always painful. And when it's your Mom who retired to Florida but lived her…read moreentire adult life in western New York...when your siblings are scattered around the country..,and when your Mom's last requests included taking her remains "back home..." Well, the entire process can be very challenging. Thankfully before our Mother moved south she made her funeral arrangements with Comfort Funeral Home, South Wales, NY. Before she passed she kept reminding us that all we had to do when she finally "went over to be with Dad" was to pick up the phone and Comfort would do the rest- even from out of state. That's exactly what happened. There was a blizzard in Buffalo, there would be no funeral until spring. All arrangements were seamless from working with a Florida undertaker to transfer of Mom at the Buffalo airport once the snow cleared. We were kept informed every step of the way...even though we lived in 6 states from the Atlantic to the Pacific coasts. During the wake and funeral our family and friends were given all the courtesy and support one would expect from a close friend. I highly recommend Comfort Funeral Home. And the prepaid arrangements were not only safely held but also drew interest. They are truly trusted members of the WNY community.

When my sister passed away during COVID, our family had her funeral at Comfort Funeral Home. Other…read morethan a few miscommunications with the staff, I would describe our experience as average. It seemed obvious they had relationships with certain vendors who they strongly recommended. In fact, they were so insistent I would not be surprised if there was not kickbacks involved. Overall our experience that day and leading up to that day were average at best. My post today was strongly influenced by an experience I had in a public setting when the Funeral Director walked into a local bank and began berating and demeaning a bank employee because she DARED asking him for his credentials (federal & state regulations require this). He came across as rude, arrogant and entitled. His behavior was so rude and obnoxious that the bank employee had to interrupt my business with my banker to ask him to intercede. His demeaning vocabulary was loud enough, and deliberate, that the entire branch could hear him. He was quite pompous and proud of himself for almost bringing the bank employee to tears. I will NEVER do business with this company ever again and would encourage others to look elsewhere. His behaviors and attitude were inexcusable and offensive.