I am so incredibly grateful for BluePearl Pet Hospital. I recently had to bring my dog Coco, who is…read more18 years old in for an emergency visit. I was met with the utmost kindness and empathy. I expected to be told that my dog is old and it's just his time, but instead Dr. Caylie Hake gave him the care and treatment he deserved. I cannot say enough wonderful things about Dr. Hake. She was extremely kind and I was very surprised when she asked me numerous times how I was doing. The way she communicated with me was amazing and I felt that she truly cared about me and Coco. I could tell that she knew how important my little Coco was to me and that meant a lot. Dr. Hake also took the time to discuss the next steps and answer my plethora of questions. Due to Covid-19 we could only chat via phone call, but she stayed on the line with me for close to 30 minutes discussing the diagnosis and next steps. Hopefully your fur baby never needs to be taken in for an emergency visit, but if so I highly recommend BluePearl Pet Hospital. They will treat your fur baby like a beloved member of your family.

We were told it was a first come, first serve basis. We drove 1/2 hour and article at 8:40 am. We…read morewere told it was an hour wait. After an hour we called again and told we were next in line. After another hour and seeing other pets go into the clinic we called again and were told that other critical patients came in. We told them our dog had not eaten for 24 hours or drank any water and was throwing up. Apparently that isn't critical enough for them. We ended up leaving after being told it would be another 90 minutes before we would be seen if another critical case didn't come in. The only reason it got a 1 star is because I couldn't rate it a zero star

Wonderful vet and staff. Easy to deal with and very caring and informative…read more I take my rescue Corgi here since they were his original vet. He is in good hands and gets great care.

Dr. Boysen was absolutely wonderful to work with in an emergency situation. He followed up with me…read moreafter the appointment to check on my dog and talked to me several times on the phone directly answering follow up questions on care. I would recommend to anyone.

Took my 7 m/o kitten in for antibiotics for respiratory infection, I was told she needed blood work…read moredone and for some reason she was given a shot for nausea and vomiting (which she was not doing at all when I brought her in). 20 minutes after we left the office she went into a state of paralysis, we called the office and the receptionist refused to get the doctor and stated we needed to bring her to Blue Pearl Pet Hospital, she started having convulsions on the way there and died. She was given a clean bill of health, everyrime was normal when we left other than the respiratory infection which was common as she had allergies. She was a healthy, playful, loved kitten. She died within 45 minutes of being seen by Dr. Nelson and the only explanation I got was "these things happen". No accountability whatsoever!!! I paid $300 for these people to kill a sweet, innocent kitten and in such a horrific way. DISGUSTING!!!!

Dr. Nelson deserves NO stars. Albeit, it has been 10 years, to the date, since our 9-year-old…read moreMauzer named Gypsy left us, we still miss her very much. Dr. Nelson examined Gypsy on a Friday for a heart rate of 160 BPM for over 12 hours. She waited all day to be seen and discharged without any med to slow her heart rate or to calm her. A member of the Minnesota Board of Veterinarians told us she would not send a horse home with that heart rate. Dr. Nelson DID NOT express any concern that she was dying or offer to hospitalize her. Early morning, the following Monday, after suffering more than 48 hours, Gypsy passed.

The doctors and staff are tops! We have experienced their wonderful care for routine visits,…read moremedical procedures, and to say goodbye to our pup. I don't know if I or the staff cried more! They truly care for both pets and their people!

We have been going to Pinecone Pet Hospital for 7+ years and have been very pleased with the…read moreservice. Both Dr. Vogel and Dr. Brown have demonstrated exceptional compassion for our pet, have been thorough with examinations and have explained treatment plans very effectively. I highly recommend.

I took my new rescue dog to Banfield to get a heartworm medication prescription because being in…read moreMinnesota, I wanted to get him on it as soon as possible. The appointment went well, I only had to field one push for me to sign up for their wellness plan (I'm a healthcare traveler, and there's not always a Banfield where I'm at , so it makes no sense for me to join). I have been waiting almost a week for Banfield to approve the prescription for the online pharmacy. It appears that ensuring our pet's health is not their priority and that these veterinarians have forgotten the oath that they took.

Terrible place only seems to want money and not to help honestly if you care about your animals…read morethis is not the place to bring them that's a business not place to take your animals for help it's kinda ridiculous 100% don't recommend you see the 2.8 rating let that be a sign

I learned that Advanced Care Pet Hospital declaws cats which has been proven to be physically,…read moreemotionally, and mentally detrimental. Declawing, which is amputation of the third digit of the toe, sentences a cat, if it lives through the surgery and recovery, to lifelong pain and suffering. I recently spoke to an employee at this hospital and asked if I could send them information on how detrimental this is to cats, she said they are well aware that it's detrimental and they have no need for supporting documentation. They will continue to offer this major surgery. Many states are banning this, making it illegal to perform this mutilation of a cat's paws (doesn't matter whether a guillotine-type cutter, scalpel, or laser is used--it's inhumane). Please read the truth about "declawing" in these links: https://citythekitty.org/declawing-facts-vs-myths-humane-options/ https://www.declawing.com/the-truth-about-declawing To find an ethical veterinarian who will not declaw, and who honors their oath "do no harm" here is a link: https://pawproject.org/no-declaw-vets-directory/ It's important not to support veterinarians who perform procedures/surgeries that they know is harmful just to increase their bottom line.

I have nothing but positive experiences here. I adopted a Senior cat from the humane society that…read moreended up having diabetes. They did everything they could to make it affordable for me to keep Bob and when time came to put him down they could not have been more compassionate and kind to us both. Same with my next senior cat Lily. Now I have Missy the cat and Abby the dog and again I trust them and appreciate the way they go out of their way to offer care and advice and never make me feel like a dunce with my barrage of questions. Same goes for the rest of the staff. Nothing but love for Advanced

I brought my Pomeranian into Dr. Neilson's clinic by a walk-in on a Saturday morning. It was too…read morelate to save her life but Dr. Neilson and his team was incredibly supportive and compassionate towards my loss. I rushed my pom into his hospital in complete hysteria and they immediately jumped into action to try to save her life. Unfortunately she was already dead. I wasn't a patient of his clinic but he still welcomed me. He spoke very comforting words in my time of distress. I was a complete train wreck losing my furbaby but Dr. Neilson remained calm and showed me empathy. He didn't charge me. He helped me make funeral arrangements and allowed me as long as I need to grieve in the room with my dog. I could really feel the love and care Dr. Neilson has for animals and humans. I am grateful to have came across this clinic and I plan on using them when I add another furbaby to the family.

i was worried about my dog having heart worms again and the lovely woman who answered my phone call…read moremade sure to get me a same day appointment with no extra charge and i had to reschedule for the next morning. today i went in early by a half hour and i got lucky that they had the time for me but the Vet was very kind he was talking with me a lot and made me and my dog feel very comfortable. i have now switched from granite city to here because unlike granite city they don't charge 60$ more for sick pet exams they just do their bests to take them in as soon as possible.

I haven't even been here yet. My dog was seen at Waite Park and that visit was a disaster. Took her…read moreto the Emergency Clinic and asked them to send records to St. Joseph. Monday the tech called to see how she's doing.

I give three stars here because I think the vet I saw was personable, professional, and caring but…read moreI won't come back to this clinic because of the front desk staff. I have been to this clinic twice, and both times the desk staff didn't look up or check me in for my appointment until I stood there for a few minutes and then stated my business to get the ball rolling. Same thing happened after my appointments when I was trying to pay. Both times I was the only one in the lobby. I got the impression that they were not particularly engaged or invested in their work and they were just going through the motions. I have nothing against just getting through the work day, but I don't necessarily trust that attitude to be best for my pet. My cat really is my family and I want sharp staff that are present in the moment. My biggest issue came about two months ago when I thought my kitten was dying because he was foaming at the mouth and making choking sounds. The emergency vet was closed so I called here because they were my primary vet and I didn't know what to do and needed help. They told me they couldn't fit him in that day (which I get) and that I should just wait until my scheduled appointment two days later. I told the person on the phone that I thought he was dying and that it was an emergency and asked if they had any suggestions for what to do. I was told again to wait for the appointment but that if I was that worried I could call around to other vets in the area. I asked if there were any that might be able to take him and she said that I could call and find out, and then promptly said goodbye. This experience was terrifying and I felt like the person I spoke with had no concern for the situation and was not willing to spend time with me on the phone. At the time it was very distressing to me. After calling two clinics in tears (and really apologetic and concerned people on the phone), Advanced Care Pet Hospital said their vets were willing to see my cat between regularly scheduled patients. The vet was wonderful and easily diagnosed my cat with his condition and helped me understand how to manage his health.

We had adopted a cat from a shelter. There were health issues after a few days. Dr Anne agreed…read moreto see the cat on short notice and donated some services, in support of us being an adopter of an animal needing a home. This clinic obviously cares about the bigger picture...helping animals in need over making big bucks. That is the type of business I like to see supported by animal lovers.

I have taken my pets to many different vet clinics over the years. I am a retired nurse. I have…read morenever been as impressed as I was recently by this Vet and clinic. Kind, caring, very thorough and she takes the time to explain everything in great detail. I would suggest this clinic and vet to everyone!!