Andrew, Dan and the whole team took SUCH amazing care of me, and a week later also got my daughter and son in law into a nice newer car- I CAN NOT say enough good things about this dealership, and the people who run it- if you are looking for a new or used car, TAKE THE DRIVE- it is WORTH IT!! read more

St Helens Chrysler Dodge Jeep Ram - My new Equinox, Rottie friendly - Car Dealers Near Me - Warren, Oregon

Dishonest sales, undisclosed damage, and terrible post-sale support - Do NOT buy here! I strongly advise against doing business with St. Helens Auto Center, especially if you are purchasing a vehicle sight unseen. My buying experience has been a complete nightmare, and their lack of post-sale accountability is staggering. Before purchasing a 2024 Jeep with 13k miles and having it delivered, I explicitly asked for a detailed disclosure of any imperfections--even minor scratches, dents, or alignment issues. I was explicitly assured the vehicle was "perfect" with zero signs of wear and tear and no mechanical issues whatsoever. We even had it written into our contract that the dealership would perform all open recalls, service bulletins, and software upgrades prior to delivery. They claimed all of this was completed. It was not. Here is the reality of the vehicle they shipped to me: Undisclosed Damage: The moment the transport driver arrived, he immediately pointed out light scrapes on two of the wheels and damage to both front tire spats that the dealership hid. Severe Suspension Issues: As soon as I drove it, it was obvious the alignment was horribly off, with the steering wheel crooked by about 10 to 20 percent. I took it to my local Jeep dealership, and they were unable to even complete an alignment. I was advised there is likely significant damage to the suspension components that requires a body shop to evaluate. Mechanical Failures: The driver's side air conditioning does not work at all and only blows cold air on the passenger side. My local dealership is currently trying to diagnose and fix this. Breach of Contract: Despite written assurances, the latest recall was never actually performed by St. Helens. My local dealership had to do the work they lied about completing. When I reached out to St. Helens Auto Center to resolve these blatant misrepresentations, they completely stonewalled me and refused to budge an inch. They sold me a damaged, malfunctioning vehicle under false pretenses, broke our contract regarding the recall work, and washed their hands of it the second it left their lot. Save yourself the massive headache, thousands of dollars in unexpected repairs, and the stress of dealing with dishonest business practices. Take your money anywhere else. read more

When u first enter everything is good they throw good deals to you, then they have you sign papers will a low price but charge u more , paper I signed had lower price then once I check with the bank price was significantly higher, I was assured vehicle will pass deq, I had gone 5 time and had failed, sales is terrible, service not bad but not good, store manager and sales guy dan prieced have done a terrible job, Don't trust this dealership, buying a car from here has been nothing more than terrible service. read more

St Helens Chrysler Dodge Jeep Ram - Anything he says is not true, stay safe and walk away from dealership - Car Dealers Near Me - Warren, Oregon

The sales process was quick and easy, and I initially had a positive impression. However, everything after the sale has been incredibly frustrating and disappointing. I purchased an extended service contract, and trying to get authorization for another shop to repair my vehicle has turned into a three-day ordeal with no resolution. The service contract company continues to tell me they have not received the required release, while the dealership tells me it has already been sent. As the customer, I'm stuck in the middle getting conflicting information and unable to get my car repaired. This has become a major inconvenience that impacts my daily life. There were also issues with the paperwork. Despite having my driver's license on file, the wrong address was entered. Thankfully, that was corrected quickly, and I appreciate that it was resolved without further problems. Another disappointment was the vehicle detailing that was promised. I was told there were staffing and family-related issues that prevented it from being completed, which I understand. However, there was no communication with me. I left my vehicle with the service department to be inspected and detailed, only to find out later that nothing had been done and no one had called to let me know. My car simply sat there until I repeatedly contacted them and eventually picked it up myself. The service department and service contract experience have been extremely disappointing. I even choose to pay for oil changes and routine service elsewhere, despite St. Helens Auto being closer, because my experiences with their service department have been consistently poor. At this point, I am still waiting for clearance to get a simple repair completed at a dealership that actually specializes in my vehicle's make. I keep being told everything has been approved, but every time I call, the repair facility says it hasn't been. I had no major issues with the sales team, but the lack of communication, follow-through, and customer service after the sale has left a very negative impression. Based on my experience, I would not recommend purchasing a service contract through this dealership, and I would strongly encourage potential buyers to consider the after-sale service experience before making a purchase. read more

PLEASE AVOID! They charged my insurance for part that where not installed. They replaced my brake rotor with the wrong size by an inch. This took almost a month and it was wrong. The parts person called me a d bag for double checking and this was why I do it lol fella. Then after I showed them and they admitted it was wrong and they would look into it, they refused to fix it. And they have yet to return the money for the parts they never ordered or installed. Please don't think this is a one off. They also ordered the wrong rim, and had a lot of trouble with simple math and communication. Update. Hours after posting this review I was contacted by an employee saying the manager (let's call him stew)...what can we do to make this all go away and take down that Google review. I said no, then he got on the phone texting me threatening with his lawyer and telling me he would sue me if I didn't remove it. read more

St Helens Chrysler Dodge Jeep Ram - 3 in are my brakes 2 in is what they put on and look at the oxidation for a new"" rotor - Car Dealers Near Me - Warren, Oregon

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So I started at the fast lube for a fuel filter to be installed on my ecofiesel ram. They wanted $79 for the job but were out of filters. I drove over to St Helens CDJR and was told I had to make an appointment for the filter the following week. When I arrived for my appointment, I was informed that two of their mechanics had recently quit and there might be a slight delay. I inquired about a shuttle service but they had quit also. I signed the $99.49 service estimate and went to the wating area. After 3 and a half hours I went to the service counter and was advised I was next to get my truck serviced. This second service advisor told me the ladies on the phones didn't take into consideration that there were only two lifts available for diesel trucks, and that had caused the delay. For my inconvenience of waiting so long, they would take $25 off my bill. After 3hrs 50min of waiting, my truck was ready. I went to pay for the service, with the $25 discount my bill was $156.87. Their explanation for the increase in price was that parts were not included in the estimate. It's odd that the MSRP for the part on the MOPAR site is $41.70. They added over $80 over the estimate without consulting me. They let me sit in the waiting area for nearly four hours without any updates. I believe that customers should not be treated in this rude and possibly criminal manner. I would advise everyone to stay away. read more

Don't. There are plenty of dealers out there, do not do business with this "Family" criminal organization. 2015 Jeep Wrangler JKU with just over 100k purchased in September. I travel all over the country for work via air and did not have a lot of time to do research when my primary trucks transmission went out. I found the Jeep at St. Helens and told them I would like to schedule a drive, I was out of town and had very little time when I got home. Several days later I get to the dealer and the Jeep is indeed not ready because the tires are flat. I noted that there were 2 different styles of tire, and asked that they match them front and back not left and right if I took the vehicle. The Jeep was very clean aside from a slight damp smell, came to find out during the first rain 2 months later it leaks puddles into the cab. Why? Because the Freedom Top screws are missing, and the seals are trash. I continued on with the purchase as the vehicle seemed to be in good enough order, and after all I was dealing with a "family" organization. A small mistake of forgetting to get the tires dealt with is not a deal breaker, but I did not feel like they valued me fully as a customer. Kayla, was always as kind and accommodating as she could be, David Flowers seems to be where my experience takes a dramatic turn. I fly back into town to close the deal, I'm ASSURED everything will be ready for a fast turn over, the tires are fixed, it's detailed and ready to go, Kayla even picked me up so I could drive back to the shop (very thankful). Everything seemed ok with sounds and drivability. When we get back I sit, and wait, while a different (most likely more lucrative) deal is being done with a salesman and a Dodge rep, and wait and wait. Told paperwork is done, I just need to sign as soon as David is done. When he's done, nothing is prepared, my papers are being printed and all of a sudden the asking price is up $1,000, when I ask why, I'm told it's the tax title and license...but well...I found out later it wasn't. He just jacked up the price at the last second. (See screenshots) So I take the vehicle, and 5 minutes after leaving the fuel light comes on. It was empty. Now I'm furious, but the Google review requests keep coming. Not about bad energy, I leave it be. It's a used car buying experience, what did I expect. I get a text from Kayla checking in and I report the following: "When I came out to look at the vehicle, I was assured everything would be ready for me to test drive. It wasn't because the tires were flat. Okay, but that's when I pointed out the tires should at least match front and back. Having one style on the left and another on the right is a sales tactic to hide that there's 2 different types of tires. All I asked for was put the same on the back and the same on the front. Nope. - They only filled the spare tire..it's flat on the Jeep because there's a screw in it. Your service team never fixed it, just inflated it, and remounted it with the screw facing up. - There's only 1 key. Y'all can make them and didn't for my purchase. The cost to me will be significantly higher. Not a great detail. - While it was highly appreciated you picking me up to finalize the purchase, 2 minutes after 1 left, I realized there was no gas in it. The gas light came on on the way home. -The left front has a creeking sound, most likely a bushing, but something 1 will eventually have to address." Their response? Offer me a new spare, give me the number of their key guy for me to buy, and go bang it around to get the squeak out. I already plugged the tire, it was a screw and took 5 minutes. Fast forward, I'm driving to work this Wednesday 1/8/25 and the Jeep loses power at 55 mph. I pull over and call St Helens to ask what if any warranty I got with this purchase and that I was stalled on the side of road. They said "give me a few minutes, the person who can handle this is out." I never heard back. They beg for that review incessantly immediately after your robbery, er I mean sale, so here it is. Thanks for leaving a customer stranded. read more

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We drove 2 hours to pick up our new Jeep Renegade because they had a great deal on the exact one I wanted. Collin was fantastic to work with. We highly recommend this dealership! read more

St Helens Chrysler Dodge Jeep Ram - Jeep Renegade - Car Dealers Near Me - Warren, Oregon

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Kayla and Dave were super helpful!! They made it as painless as possible to buy a car. Never pushy and explained everything very well.

My attempted new vehicle purchase experience here was disappointing and frustrating. I see that this dealership has a LOT of one star reviews as well as numerous complaints filed with the BBB. I'll try to keep this review from sounding like a rant but I can certainly understand why these negative review Yelpers felt the way they did. I'll provide a few examples of why thoughtful car buyers might want to look elsewhere to make their purchase. Arranged to meet a salesman there to look at a new 2021 Challenger R/T they had advertised on the Internet. The sales guy was fine. Answered all my questions in a straightforward manner. We negotiated an "ok" price. I didn't negotiate very hard on this deal but I did do a lot of research before coming by. There was at least $2,500 dealer profit in the deal we agreed to.... certainly enough to make any dealership happy. Sadly, the dealership turned out to be extremely greedy. I'll expand on that shortly. I was happy enough with the deal we struck and I loved the car. The salesman told me to take it out for a long, several hour test drive and to take it home to be sure it was the perfect car for me. This pretty much sealed the deal for me. Enter the "finance" guy. I have a policy of taking all paperwork home to study overnight before signing anything. To be kind, the numbers that the finance guy put on the contract bore zero resemblance to the deal I struck with the sales guy. It was packed with dealer profit fees, unwanted add-ons and so forth. To the tune of many thousands of dollars more than what we agreed to. They unilaterally raised the loan amount by thousands and also increased my down payment by a lot. I guess they must have thought I was a low grade moron and wouldn't notice. Wanting to give these jokers the benefit of the doubt I got back to the salesman and he said yes, they should not have added the "etching" charge (a dealer profit scam that adds ~ $400 in additional profit for a completely useless "product"). Since the sales guy didn't call out the shenanigans the finance guy pulled, I walked away from the deal even though I totally loved the car. Fast forward a few days and I wound up ordering pretty much the same car plus a few more options worth ~ $3k more than the car I wanted to buy at St Helens. The out the door price came in at many thousands LESS than the price I negotiated with the sales guy at St Helens. So obviously, I did a lot better for myself walking away from that deal! I saved a little over $6,000 for a better car with several more options at their competitor. So my advice to prospective customers is this: do your research and understand your numbers before you ever walk into this place. And be advised that I am not the first customer they pulled this flim flam stuff on based on the reviews and complaints I've read here and on the BBB site. If you aren't a VERY knowledgeable buyer you are likely to get fleeced here. YMMV of course but if it were me, I'd avoid this place like the plague. read more

Update: After a bunch of negative feedback St Helens Ford called to offer us the truck at our original agreed upon price. We declined their offer for two reasons. First we did not feel comfortable doing business with them after they were dishonest with us. Second they could not guarantee we would receive a $2750 rebate from Ford that we were eligible for (not entirely their fault, though they claimed to have been working on it for weeks). read more

I had a great experience with St. Helen's Auto. I read the other reviews. But my experience was excellent! I had been searching for some time, for this Jeep, I contacted Jennifer @ the dealership. Jennifer was very polite, friendly, and honest! If she didn't know the answer to my question she found out and got back to me promptly. She always returned texts or phone calls, granted sometimes later in the day due to being the only sales person there, but always with a courteous response. I flew from Southern California to purchase and pick up this Jeep. It was exactly as advertised. Actually looked better.They sent Pablo to pick me up at the airport, the ride from Portland to the dealership(45 mins). Everyone at the dealership I dealt with was helpful, polite, and courteous, I was 8+ hours into my day & had to drive the 1,000+ miles home. Jennifer, Jay, Charlie, & Ainsley made sure everything on the jeep was explained before and after my test drive and walked me through the paperwork. Very happy with my purchase & experience! Thx Jennifer!! read more

St Helens Chrysler Dodge Jeep Ram - My wrangler - Car Dealers Near Me - Warren, Oregon

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I WILL NEVER USE THEIR SHOP NOR WILL I BUY A VEHICLE HERE....I RECOMMEND TO STAY AWAY!! we Test drove a truck 3 times...2 times I found diesel fuel leak under the hood and dripping on the ground... the 3rd time we test drove it after "master mechanic" took it home to make sure it was fixed. It caught fire l, truck was gone in a matter of minutes, I sure am glad we made it out when we did.. the salesperson never called to check on us after the fire but did sent me info on another truck they got in that matches what I wanted... owner was supposed to call as salesperson was going to make things right after the fire and give us a great deal!! Found out the sales team was making a mockery of the situation by making jokes... for a small town dealership you would think they'd atleast check on us afterwards... but too this day only heard from them asking if I was ready to buy!!! Unbelievable read more

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OMG! FOUND WHAT I WAS LOOKING FOR AND MORE! Chase was an absolute dream to lead us on our car search and could not have asked for a more comfortable car buying experience! Chase, if you're reading this, you made my absolute day and we are so happy that we got to work with you! Thank you so much to everyone involved! read more

Horrible! The dealership had a vehicle posted online, and it was exactly what I was looking for, to the tee. I reached out on the car and scheduled an appointment to come see it. When the salesperson contacted me to confirm our appointment, I asked again to make sure they had the vehicle I was coming for as I have kids I had to get a sitter for, and the dealership was an hour away. Once I got to the dealership to view the car, I was warned that they had to go pick it up from the owner's house that morning so it wasn't as clean as it should be. Why was it at the owner's house, you might ask? Well, he had been using it as his personal vehicle. There was sand everywhere, and it was all scratched and banged up in the interior, not to mention there was over 3k miles on it. Apparently he likes to take it to the beach because it fits all his equipment. Really?!?! Why, why would you take a new gorgeous vehicle that you are trying to sell, all decked out, to the beach and on trips with your sports equipment? This is a 53k vehicle, and my dream car, so I asked them if they would consider lowering the price since it was essentially a used vehicle already and had less of a warranty than a new car due to the racked up miles. The manager scoffed at me and said the online price is the price and that's that. If I wanted to get that car in NEW it would cost even more because they would have to buy it from a different dealer. I have never seen a more unprofessional operation! They did not tell me about this beforehand, had me drive out there to look at a used vehicle being paraded as new, and didn't offer one bit of care when I expressed my disappointment. Don't waste your time, their inventory is not worth the drive. Go to Portland or another larger city where dealers know how to be professional, and offer a wide selection. read more

These guys are a joke. I came in here ready to buy a Jeep a couple weeks ago and they gave me the runaround and wouldn't honor the price on their website resulting in it being $1000 higher than advertised. On top of that, they will try to nickel and dime you with bogus fees and vin stickers that you didn't ask for ($400). Don't waste your time. There are other dealerships with better service and up-front pricing. I was able to get the same vehicle from a different dealer for significantly less money and no BS. read more

This place is thirsty to take your money. Be warned, do not buy your cars from here. You will find a better deal at another dealer. These guys will jack up the price by almost $50k. I was lucky enough to get chosen to put in an order for an F150 lightning. I put my order in through Ford long story short, when the lightning finally arrives these jerks gouged the price up to $131k. Ford is no longer allocating their high demand vehicles here, there is a reason why. Hopefully Dodge, Ram, Jeep follow suit, because these charlatans will no doubt gouge the price up on the Ram ev or the charger ev. read more

St Helens Chrysler Dodge Jeep Ram - What St. Helens auto group wanted me to pay when Lightning arrived on lot - Car Dealers Near Me - Warren, Oregon

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SOLD VEHICLE EXPERIENCE I'm writing a quick review of my experience strictly selling my vehicle to the Saint Helens Auto Center, specifically the Ford portion of the dealer. I DID NOT buy a car from them. I used TrueCar to sell my vehicle. TrueCar is pretty awesome from my experience btw. Anyway, the dealer contacted me quickly after I sent my vehicle info to TrueCar as they were a verified TrueCar dealership. Once I let them know I was a TrueCar seller, they gave me the guarantee TrueCar price. I was given this price online and they didn't try to haggle me down. Which was paramount to me for my ideal experience. I briefly met the used car manager, Frank, when I went in to give them the car and was primarily helped by Jennifer in sales. They we're both accommodating, friendly, and professional! They did NOT "BS" me in any aspect at any point! Even with Frank being busy dealing with live online auctions, they clearly communicated to me Frank needed a little time to finish up his online auctions and then they'd draw up all paperwork and have it ready at the time we agreed on. AND THEY DID! Clear communication AND sticking to their word! Thank goodness! I went home for about an hour so he could finish his auctions, and then Jennifer came to my house, with all necessary paperwork and let me sign in the comfort of my home. After all papers were signed, she drove my (now their) car back to the dealership. My wife and I barely had to lift a finger. Just an easy process from start to finish. As far as my selling experience goes, I couldn't recommend this dealer more! See Jennifer in sales! She's so pleasant and amazing to work with. When it comes time to get another car, I'll definitely see if their selling side matches their purchasing side! Thank you Frank and Jennifer! read more

Well, the easiest way to start is to tell the back log of history. I have purchased two vehicles from them (the newest was 2013 Charger R/T, brand new, ordered it for my wife). Was looking to get the recalls done on the Charger, made contact, informed them of the recall numbers (so they wouldn't have to do too much lookup). Got the we will call you back when we can secure the replacement parts. That first reach out was 2020. So, I thought the pandemic was the reason why I never heard back, Strike 1. Went to the dealership this time to set up the recall fix again. Same thing, we will call you when we confirmed the parts, that was 7 months ago. Strike 2. Last Friday, I saw a great used car on the website, drove by, still on the lot. Did all the behind the scenes footwork, got pre-approved through my Credit Union (CU). Walked in, met the salesman (who was great to work with) test drove the car, started and finished the paperwork so they could submit it to my CU. Before we left, we got the shop manager informing us the car can't go home because it had not been through the maintenance checks and they did not want to send us home with a car they did not approve. We said fine. Monday came (when we were informed we could pick the car up) I went to obtain possession of the car (paperwork was done, pre-approved, nothing left but leaving with the product). I met a salesman (not the one we had worked with originally as it was his day off), told him why I was there. He did not know about it, so off to the finance manager we go to find out about receiving the car. Enter the finance manager, who was not aware of our purchase, and informed me she will go speak to the manager. She comes back about five minutes later and informs me the car has too many mechanical issues, and is not for sale. I ask, then why was it on the lot, if it was too far gone? Her response was, we are not selling you the car, we are selling it at auction. Strike 3. Now, before going to the dealership, I had checked, re-checked, and triple-checked the car fax. The car had regular maintenance (from a local shop), all the regular maintenance for a 2014 car with 55k miles on it. The car had no mechanical issues according to the car fax (which had a chronological maintenance schedule since the car was new, in 2014). Well, I have officially decided to never do business with them again (wife and I are in the market for a new EV, but we are not going to buy it from them). As far as the used car hunt, I'm heading off to a competitor dealership to purchase a car I found. #thekilted1 read more

I wouldnt even give 1 star! Had my husbands truck for a month and a half , they dont update you on progress and over charge for everithing . THEY NEED TO LEARN TO ANSWER THE PHONE! This place also needs to learn decent customer service. Definitely do NOT recommend this place read more

I love making the drive to St Helens Auto center, It's a 1 hour and 15 minute drive from my home... it's worth it! The staff and owners are fantastic! My family and I are always treated fairly and with care. I have sent other friends and family to work with the team at St Helen's and they have all had wonderful experiences as well! My husband and I will continue to be repeat customers as we have many more years of auto purchasing ahead! We love the family experience, thank you everyone! Brewer family read more

Dropped my 2019 Dodge Durango (work car) off for service. For a small dealership I was impressed. Oil change, tire rotation and new wipers all installed in 1.5 hours. Staff was professional and friendly. read more

My husband and I have made car purchases in the past and this one by far was the most pleasant and easiest. Matt and Art were friendly and easy to work with. The sales manager and F&I manager were patient and helpful as well. The truck we purchased was priced much lower than any other dealerships within a 200 mile radius. I would return again in the future. Thank you St Helens Auto team! read more

This place is the perfect example of why people hate car shopping. Making promises they have no intention of keeping and promising deals just to make the sale! I have been given the run around so many times by the employee's here, TERRIBLE customer service. Do yourself a favor and DON'T GO HERE. Tell everyone you know to avoid this place! They scheme and lie and will waste your time. read more

I have to say this review on yelp. I was looking for 2019 silver high roof transit diesel van. I found a van what I'm looking for. The first I looked price on internet and called the internet sales person and asked " Is there any negotiations for the price?" Clearly that they told me yes. Because the Black Friday deal and end of year model it must go. So I decided to visit to look the van and get it. When I visited the dearship different sales person came up to me and staring to show the van. This sales person was doing just car dealer sales protocols. Which I did not care. Spent hours .... after hours later we are stating to negotiation of the price. Ended up they did not gave me any discounts. Also, this van had the dent on drivers side of middle cargo body area. This sales person told me this is from ford factory when press the metal sheet all the car has same dent. Really? I can't emerging that the Ford Motors selling this quality of the vehicle to consumer? I ended up walked way the dealership. I spent hours to drive to the deanship and spent hours spent with sales person. What's wrong with dealership? It's like back in 90's car dealership behavior. I thinks this dealership has no integrity of customer satisfaction. I was not happy about this deal at all. They must better understanding that what customer is looking and undressing more customers. read more

just now I took my truck in to be repaired under warranty (which was approved by Ford) in May. They "had no certified mechanics available" to work on my truck, they had all quit at the same time. But they continued to promise me every week FOR 4 MONTHS that it was going in to be worked on the next day. Finally they sent it to another dealership that had mechanics available in August...and there were parts missing that the new dealership needed to do the work. I had to order and pay for the parts and was promised a reimbursement from St. Helens for those parts that they had taken off my truck. I'm still waiting to be reimbursed. I spoke to Andrew the owner and he felt that there wasn't proof that the parts were missing because his employees had removed them and he didn't feel obligated to reimburse me any longer. read more

Just stoped buy to look at the vehicles cause I'm in the market for a new family car. When I saw the newer cars I notice that a lot of the newer vehicles are overpriced and I was told if I was not a serious buyer I could not test drive and that itself in my opinion wasn't very professional so I left ( tone of voice) read more

I bought a 2021 Ford bronco brand new 2 weeks ago I had trouble with a man named Dave flower he would not help me or take my phone calls. So they gave me to a girl named Mak. I went to the dealership to buy my bronco I paid cash for it. Now I have tried for over a week called about six times to get some answers and some questions I have. No one will answer my call or call me back I feel like now that they got my money they don't need me anymore. My daughter was going to go buy a bronco or a new Jeep but now I will not tell her to go there. I feel that it's not a good dealership at all all they care about is the money. They never explain my warranty to me I have no idea what it is. I going to call the Ford company to get my questions answers and tell then how they they treat there paying customers. I will never recommend them to anybody. read more

Service was friendly, helpful, and prompt. So it pains me to say this... 10 months into a GLOBAL PANFUCKINGDEMIC and not a single employee has a mask on their face. I know, it's St. Helens. I know people do their "own thing" here. But for fuck's sake wear a mask. What a boner-shrinker. read more

Beyond our better judgement we took our Dodge Ram 2500 P/U truck in for an oil change and tire rotation at this place. Positives - they completed it in lest than 1 1/2 hours. Negatives - As we knew from previous experiences they lack professionalism, but a simple tire rotation and readjusting the tire pressures so the sensors don't go off was too much for them. When we called to inform them about it, the service person said "they would chew their ass off" directed to the tech. that worked on our truck. Stay away from this place would be my advice. read more

The first time I called St. Helens Auto Center the salesman said he was too busy; took my number and said he would call me back. Surprise, he did not. The second time I called a different salesman, David Garcia, talked with me, said they couldn't do electronic signatures (between systems) and would have to talk to his manager. He requested my SSN, pictures of my drivers license and insurance, which I sent via email and text (my bad mistake, it was is personal cell phone number.) Now no response for over 48 hours. Maybe if you are local and can walk into the dealership it works, but do not trust them for Internet deals. Now they have my personal information and I have nothing but concern that my data will be sold or stolen. Avoid this company, it is not worth the price. read more

What a terrific car buying experience! My salesman, Easten Haglund did a great job in helping me find the perfect fit. I especially appreciated that he provided great suggestions without any pressure whatsoever. That's rare at least in my other car buying experiences. I settled on a gorgeous Jeep Cherokee and was happily surprised by the incentives I received. Wonderful follow up texts too, just making sure any questions I might have got answered. read more

Don't try getting a quick oil change here. Drove out of my way to get a oil change for my new rig and start a new relationship with a Dodge dealership in the area. I went there because their website said Express Oil changes and no appointment needed. When I pulled in at 8am and asked I was not well received and told they were busy today and 2pm was earliest I could get in. When I mentioned the website I was told Chrysler does the website and they have no Express Oil changes. I can't comment on the actual service they provide because I didn't get any done. I can just say if you go there get an appointment and don't rely on their web site. read more

I had a terrible experience. I was on my Way to buy a truck for a listed price of 51,380 on the website. After talking with Will, I was told there was a mistake on the "3rd party website" and the price was going up 3,000 because Will didn't want to lose 1700 on the truck. I told them I didn't feel like that was good service and it's false advertising, and the response was "I don't care if you buy the truck. We offer a service and if people want to take advantage they can." I proceeded to talk to the guy my parents bought from, and he said, this is how we do it. Mark them lower than we can sell them to get you in here, and then if there's no room in a trade, etc. we back pedal to make the numbers work. That's a direct quote from a salesman on the lot. Quite the business model of a "family first" organization. All of this is after my parents bought a truck there. I'll never do business with them. Will was an arrogant sales manager and definitely not someone I want to support with my dollars. Family first...yeah right. I guess you didn't want my 50k. I'd have even paid the extra 1700 if you'd been polite and respectful. But not when you try to make an extra 1300 after false advertising and being untruthful as part of your business model. I hope you never sell a vehicle again. You sure won't to me. read more

I called the St. Helens Chrysler dealership to obtain a pcm code for my 01 pt cruiser. I explained to the admin assistant that my car is in the shop at college and they purchased the pcm already, That I have my paperwork and wanted to know if I brought it out would they be able to give me the code. In light of all that I told the operator and she told the service dept. The service manager told me that the only way that they would allow me to have the code is if I brought the car into their shop and put it on their machine and that there was no other way to do it. This was something different that what I was told by the other dealerships. I am not happy as they don't listen to their customers and seem only interested in getting cars into their shop rather than meeting the requests of their customers. read more

Don't buy anything from this dealer. They are the crooked and shady. After buying a car at this dealership we cancelled the extended warranty. We were told that it would take 4-6 weeks to return the money. This is a ridculous amount of time first of all. It should take no more than a week according to the Chrysler headquarters. It has now been 10 weeks and they still have not returned the money. We have obtained an attorney and a private investigator to take them to court. They have done nothing but give us the run around and if the car is to break before then we would be out the money for that too. They should not be in business. We have also filed a complaint with the Better Business Bureau and the Attorney General for FRAUD. read more

My Jeep has been in the service department for about a year, still no delivery date. Phone calls aren't returned. Relationship burned

Big shout out to Dena! I'm a long distance customer that had some financing issues. She was very patient with me while we worked out those issues. She was there every step of the way keeping in touch the whole time. My experience was outstanding, and my expectations were far exceeded. I'll definitely consider my next Jeep purchase from Dena at St. Helens! read more

So after I posted this article in October I was contacted by an Andrew that works at the dealer. He went in detail about how sorry the dealership was and that they were doing things to change the process by which warranty cancellations were done. He said that if there was anything he could do that to just ask. I brought it up to him that I still needed a vehicle. There was a lot of back and forth but I made my way down to the dealership just to talk numbers before I went to work. I told Andrew specifically that I did not want to work with a sales person and wanted to deal with him directly. He said that was fine but when I went down there, he introduced me to a salesman. I was very much put off by that. Before long, Andrew has left and I'm in a car with this salesperson that I just met and he is being very forceful about this Chrysler 300. I try to be nice and say the car is not my style and try to hand the keys back to him as we pull up but the salesman keeps saying no this is your car and puts the keys back in my hand. Then the salesman tries to get me to do a credit check on a car that I didn't even want. Meanwhile, Andrew was no where to be found. I finally gave up and left. Since then, I have had a few exchanges with Andrew but none that pass the 5th of December when he said he would be in touch about a car. The latest message I sent him on January 28th read: "Hi Andrew, If you could call me back that would be great. I've been looking at your selection and I haven't found anything within my budget yet. If you have anything that is not on the website, I like to see that. I'm still looking for a truck, suv, or charger (preferably AWD) at this point. Thank you." I still have not recieved a response regarding that text message. I have called Andrew multiple times with no response. If you read my previous post then you'll see that these people are extremely hard to get ahold of which is why I haven't contacted the owner yet because he or she may not even answer the phone. These are the people you worry about when you think of car buying hell. All I wanted to do was buy a car from these people and this is how they treat me. It has been a 7 month car buying process just from the start of when I tried to cancel my damn warranty to sell the car. If you go on their Facebook page you'll see that Andrew has in fact shared a post that says "We Put People First" But it seems the only people they put first is themselves! read more

I went to look at a truck and ended up with a vehicle. Scott Griffith made this process so easy. I expected a crappy time but he made it a breeze. Thank you Scott for making this such a happy day. read more