In the car business I think my favorite word is Honest. And that's what I found here. Thxread more

Took my Honda Civic here 3 times for the same problem. Never did fix the issue. Took to another…read moreshop whom did a flush on my car and problem solved. Oh and Eaton's also did a flush(supposedly). Thanks for hardwiring the fan wrong and using duct tape. If you don't mind wasting money take your vehicle here. I feel as if they didn't do anything to fix the problem and just took money from me. Never will return along with anyone I know from St Helens.

First of all I took my 2008 Toyota Tundra here to get new catalytic converters replaced in 2013 and…read moreI had to bring it back 3 times in the first year to get the same catalytic converters replaced. Little did I know that they where not using OEM parts. 7 yrs later I am now replacing those same parts for the 4th time due to not passing DEQ!!! So I was recommended from a close friend to go to this place and I am full of regrets. Save yourself the hassle and go to a better company.

I started my Yelp account just so I could leave a review for Alliance. Dan and crew are awesome…read more They rebuilt the exhaust on my 91 chevy. Tyler and crew (at Eatons) did various work (fixed a transmission fluid leak, replaced starter, etc). Could not recommend these two shops enough. If you're in the st Helen's area and need auto work done, do yourself a favor and reach out to Alliance and/or Eaton's

Nw auto does a great job. Good communication with me and…read morereasonable solutions. I've been doing business with nw auto for over fifteen years.

The shop is a small "Man Cave" kind of office. Charlie the big chocolate lab has free roam of the…read moreshop and loves to eat bananas. He smelled it in my purse on my first visit and since then, I try to have one available for him every time. The shop is a little off the beaten path just off of Old Portland Road in St Helens, OR. Really kind of easy to find. You just have to know it is not going to be directly off of Hwy 30 but not far off. Joe is a young, small business owner. Very polite and very knowledgeable about my car. I watched as he asked me what the trouble I was having, he listened to my car, smelled it and observed and would take the vehicle for a test drive before coming up with a logical diagnosis. He has 1 other mechanic, Eric, equally as savvy with cars as I could tell. I don't think Joe realized just how much I was watching how he and Eric operated. I am usually very skeptical about price gouging and being taken advantage of because I am a woman, so I watch like a hawk. They are very happy to answer my endless questions in a way that makes sense to me and makes me confident they know what they are talking about and are not being deceitful in any way. I have never felt ripped off or taken advantage of and I have been going to him for 2 years now. This is very important to me as, I feel I am an independent, intelligent woman. They answering my questions and being up front about the procedures which can be like a doctor, trial and eliminating the possibilities in order to fix the more complicated issues. All which made sense to me. Yes, once I had to go through the line of possibilities (3) for a multi procedural fix and it turned out was the last item that fixed the problem. Joe was honest with me that if this last fix doesn't fix the problem even he would be stumped. Good thing it was the fix. Oh, and the price with labor did not put me into sticker shock. Phew! I also at first, would double check with my brother-in-law who was an out of state auto mechanic as well. When conveying to him how Joe worked and told him procedures in which Joe used said he would have used or advised the same things. There it was, confirmation. Now, I don't call my brother-in-law for confirmation anymore. As far as I was concerned, Joe has proven himself with me.

Let me start by saying the receptionist and detail fellow seemed nice enough but the trade in guys…read moreyeiks. First he failed to introduce himself or show any customer service or greeting or any kind. This is a manager mind you , still chewing and scoffing because I wanted to ride along, gets into my truck to drive it, then begins to pick his teeth with his fingers and touch my shifter and steering. This was the entire drive. Gross man get a toothpick and give some customer service. I am a bit tan for that kind of respect I suppose. At least that the vibe he gave. I would suggest not trusting the offers either, they change quickly. Just nasty man.

This post is strictly related to selling a car at Emmert. I went in to inquire about selling my '23…read moreSierra 1500 AT4. The Kelley Blue Book trade in range was 61-65K. I was getting offers in the mid 50s from multiple locations including Carmax. They made me an offer that was on the higher end of the KBB trade in and I graciously accepted. I was impressed with how friendly, professional, and transparent Ryan in sales, and Cameron the General Sales Manager were. I would highly recommend seeing them for your next sale or purchase. Sometimes these small town dealers are hidden gems. Thanks Ryan, thanks Cameron!

I needed help to dissuade my fears of pending breakdown. Darin was so kind and friendly. I felt…read moreright at home.

The folks at Dr. Auto LLC (34386 Slavens Rd., Warren, OR 97053) are the BEST - and, we are…read moreextremely particular about who works on our vehicles.. .. .. Subaru Forester and Taurus mid- size Peterson and Harmon

First time customer, but I can tell you - I'll be back. Tony was absolutely amazing at taking care…read moreof the truck and trailer so it was fit for driving! He explained it all to me, took care of it so quickly and sent me off with confidence in my inherited rig and his work. Thank you!

Tony has worked on our 1992 Ford 4-wheel drive Class B Conversion Van and our 1998 Jeep Cherokee…read more We simply will not take the vehicles to anyone else. Professional, communicative, lightening fast turnaround done correctly the first time, great suggestions, goes above and beyond to find difficult parts, creative solutions, truly cares about his customers, his work and his reputation. We absolutely would not hesitate to highly recommend his shop, with thanks!

I would not recommend this shop. I brought my car in for a simple task. Replace inner and outer tie…read morerods. Everything was easy to break loose and remove ( I had just done my axles the weekend before). They charged me for 3 hours of labor, but got the work done in 45 minutes, I'm not upset about that. I'm upset with the fact they left both of my inner tie rods loose, and outer tie rod locking nuts were not seated onto the outer tie rod. They rushed the job and did it incorrectly. Never again will I let them do work on my cars again. The poor installation could have resulted in a loss of control and steering. Next time I'll just bite the bullet and do the work in the rain. Poor quality work with over priced prices.

Brought my truck in for a diagnosis (August 2023) as it seemed to be in limp mode. It was reading a…read morerelatively generic transmission code (I had already checked the code). I made an appointment and dropped off the truck. I was told they'd have information by EOB the next day. Two days after that, called, only to be told they hadn't looked at it but they definitely would that day. No news for several days (it had been close to a week at this point), called, it had been driven by a mechanic but they still hadn't looked at it. I went to pick it up September 1st since nothing had been done, the onsite mechanic was working on what I believe to be their personal Ford Mustang. I asked for my keys and was informed that I'd need to pay for the diagnostic work. They didn't do any diagnostic work. A mechanic drove it and that was it. They may have pulled the code but I had already done that and told them what it was when I dropped off. The office staff person called the owner because I didn't want to pay...owner would not budge. I paid $150 for diagnostic work that was never completed. The communication was poor; I always had to call for updates, only to be given promises that were never kept. It was one thing to deal with deal with the squirrely promises being made about actually finding out what was wrong, another to have to initiate the contact constantly, but the final straw was forcing me to pay for diagnostics that were never completed. Had staff said, "Hey, I know you made an appointment, but we aren't going to be able to look at this for two weeks" I might have been mollified. Or, "We don't have time to work on this" or anything, really, it would have helped.

When my cousin Aaron was the owner of the shop and was alive it was great! He did an amazing job…read moreand we were so proud of him, now it's a joke. I feel really bad that his vision has come to this and since he died it has caused more problems than ever.

Left this shop with more problems then when I brought it in. Dishonest and the owner is a liar!read more

If I could give a zero star I would. I had my car break down while on a trip near by and had it…read moretowed to reeds as they were close by and had pretty good reviews. They charged me to look at it and told me my car had a blown transmission and would cost $12,000 which to me seemed extremely high (the car is a Subaru) I could not afford that and the quote seemed quite high so I had my car towed home and had it sit until I could get the money for a transmission. I brought it to another shop and told them the information I was given but when the other shop looked at my car they told me it was only the transfer case a much easier fix. So reeds would have charged me an exorbitant amount for a misdiagnosed problem....crazy I would avoid reeds automotive at all costs!!!

I've taken 2 vehicles to Reeds, and have had 2 major malfunctions with these vehicles that they…read morecouldn't diagnose the core problem of. A BMW Z4, and an Audi TT. This previous time I came into Reed's, I got my car back with a problem grille and a large scratch on the hood. I then waited multiple hours to hear back about what they are going to do for me at the woodland location. They then told me to head home after waiting multiple hours because they needed to review the footage and told me they would let me know Monday. It is Monday, and I have yet to hear back. I'd recommend looking elsewhere for a solid mechanic that specializes in European cars, as I've had horrible luck with both my cars while taking them to Reeds. Arron is a great front end receptionist and is always looking to help, but I can't say the same about the technicians or whoever's actually working on my cars. I've provided photos of the damage below. I've had other issues with them previously, such as incorrect tire pressure put in my TT's tires (it was a front wheel drive, ideally front tires would have 3 psi more than back tires, but they put the same air in all 4 when I didn't request them to) and I just found out they didn't put the tire valve cap back on my rear passenger side tire of my BMW when I took it in a couple weeks ago. I've given them the benefit of the doubt, but continue to run into problems associated with Reeds, and them not calling me back about the topics I discussed was the icing on the cake.Little things like this make it difficult to trust a mechanic that should be taking proper care of your car when working on it.