By far the biggest crooks in palatka. Do not take your vehicles there to get them repaired, made the mistake of trusting of them. They do not honor their word, and will make any excuse to cover their mistakes. They will put old parts on just to save themselves a dollar. read more

Towed my custom truck from the paint shop in Jacksonville back down to Jimmys Rod and Customs min Edgewater FL with excellent service and great attention to detail. Showed up on time and perfect Delivery Use again. read more

I had my car sent here to get fixed by my insurance company and called to have an update when several days went by and the response was always "if not done by today, then will be done by tomorrow" but never was the case. They finally called and apologized for losing my number but that my car was finished. When I got my car back, they took all my change in a compartment by my cup holders and I had a new code I'd never seen before. Was slightly disappointed and I'm only writing this for others to see when considering where to take their vehicle. read more

The people were very nice but..... I had my car towed for a diagnostic after it randomly just stopped accelerating & cut off on my way to work(I travel for work so was only in the area a week) they came to me and said it needed a new engine valve cover and new spark plugs. Said nothing else was wrong with my car but it needed new brake pads(already knew that), charged me about 500$ for that plus I paid over 100$ just to have it towed there. The very next day check engine light was back on(again I travel for work so wasn't in the area to take it by) THREE DAYS after paying to fix it, it randomly died again while driving. Towed it to another shop to be told my engine was seized, and how ANY mechanic who is diagnosing a car that randomly cuts off but all lights are on SHOULDVE properly checked the engine and they would've seen my engine was flooding and that could've been fixed before it fully seized. So very disappointing I paid all that for spark plugs and cover TO HAVE TO REPLACE THE WHOLE ENGINE. Not to mention I was charged for 4 spark plugs and from what I was told they were not all new by the other mechanic. read more

My trailer was destroyed in a collision. Palatka police called this guy to tow the trailer. The owner Jason advertises on the web, and lists a email address, but he refuses to check his email saying" he's not a twitter person." This cost me a large additional storage fee for my trailer, and he has repeatedly called my insurance adjuster and yelled at them like a deranged person for absolutely no reason. You cannot advertise on the web, list an email address then deny you received emails because you're too ignorant to use email. I would run away, fast. This guy has mental issues. Filing a complaint with Palatka Police and Florida Attorney General. read more

Had a estimate made an appointment double checked to make sure we were good for the appointment time. We had to rent a car so we wanted to make sure, got the rental car got the vehicle to St Johns Auto Repair. One hour later they call us and tell us they need payment and it'll be 5 days before they can get the part. Originally said it would be three days to fix it and nothing about needing cash up front. They're very disorganized they should have told us they weren't ready in the first place, it cost us the day's rental. We are having our vehicle repaired at a different shop now. read more

They did not inspect my vehicle before allowing it to leave the shop and it cost me over $1000 to have someone else fix it. Worst service ever, would not recommend to anyone ever. read more

Worst experience possible. I wish I had the option to rate them negative 5 stars. They towed my vehicle without my permission and inflated the charges to the maximum amount possible. I had to have Precision Towing tow it from St Johns and was charged $75 for the entire trip. St Johns charged me $325 for the initial towing, $150 for a "hookup fee" $150 for "administration fees" $125 for "recovery fees" $300 for 12 days of storage at $25 per day. at the end of the day, the bill was $975 and the owner flat out told me they wanted the title and would charge me whatever they wanted and that I could either "deal with it" or sign the title over to them. They didn't bother to send a notice until more than a week after they towed it, and then when I went to pick it up, they told me they were not open on weekends and that I would have to pay an additional $50 for them to store it over the weekend. Florida statute 715.07 paragraph 9 states that they must release the vehicle to the owner within one hour of being requested. I actually had to have a sherrif's deputy contact them and tell them they had to release the vehicle and when they finally did, guess what....there's suddenly a mysterious $50 "gate opening" fee that they decided to tack on. The owners were highly offensive and combative, and when I questioned some of the charges they kept tacking on the owner got in my face. These people are doing nothing short of extorting their neighbors in the community and I highly recommend you steer clear of them. If you need something towed in Putnam county, call Precision Towing, they will treat you right. read more

I got rear-ended at a stoplight, and took the car to this location. Everyone there is very friendly and helpful. He lady Toni that I dealt with most of the time was very helpful, and made sure to educate me on the process as much as possible, since this was my first time in an accident. They kept the insurance company honest as well by sending me copies of whatever they sent to the insurance agency, and keeping on them about approving the repairs. Overall, great customer service, not a hassle with anything, and overall great work. The damage was repaired and the damaged areas were replaced and color matched perfectly. You would never be able to tell that the trunk lid and bumper were replaced. They also even vacuumed my messy car out for me. I am very appreciative of them, and hope they do more than body work so I can take my car in for other reason if necessary. read more

After an accident in March of 2019, I had an initial estimate done where I explained to the inspector about the air leaking in through the driver side door, he said he'd have them check it even if it meant pulling the inside of the door panel off and replacing it tighter. I brought the vehicle in for repairs and not only had they not addressed the air leak at all, nor the loose headlamp, but the obvious repair which was made broke off in less than a month. Since the work was under warranty, I called and took it back for a re-inspection, finally after over a month since that date when the part was supposedly ordered, I had to have my insurance company contact the shop to urge them to have them call me to say the part had arrived but no one followed up with me. I scheduled a day to drop my vehicle off, for them to not only install the new part, but address the loose headlamp and the air leak in the door. Guess what!? They only installed the part, I couldn't pick it up at the end of day because they never called to say the vehicle was ready, I did catch a staff member locking up the place and reminded him to check the air leak, he said they'd take care of it the next day. Guess what!? necessary repairs were still NOT Done! I will not choose this company again. I kept my insurance company in the loop all they way. Now I see why this company is not certified by my insurance company as one of their repair locations or even for their estimates. What good is a warranty if... A. You're still not going to correctly repair the issue? B. You're going to charge the insurance company again and C. You're going to keep a vehicle for an extra day and half and not provide a rental for the customer you inconvenienced? read more