I'm always nervous going into a car dealership for the obvious reasons. However, VW of St. Augustine was zero pressure and made me feel right at home. It was pleasantly refreshing and such a positive buying experience. They were priced great, were honest and upfront about everything and I left feeling like a got a great deal and a great car. Go tell all your friends and family members to check them out...they won't be dissappointed! read more

So we bought a used Toyota RAV4 from this dealership, the sales person was very honest but the manager i was not impress, he would not negotiate with us, which in the back of my mind, SHOULD HAVE walked away but my husband really loved it, I didn't want to disappoint him, one month into it, my husband took it to get an oil and filter change, so far was told, cabin filter was black, oil filter was severely damaged and leaking, they said it was a good thing we brought it in. So, go with your gut even if it will disappoint your husband, for the price we paid, we could have bought a new one!! read more

Stay away from this place. I bought a CPO 2021 VW Atlas Cross Sport R-Line SE in August 2023, and it's been a nightmare from the start. The vehicle has been in the shop more times than I can count, all due to alignment and suspension issues that the dealership kept brushing off as "normal." They couldn't even acknowledge the obvious problems I was complaining about from day one. It took a second dealership to finally confirm what I had been saying all along--there's something wrong with the suspension. The first dealership eventually replaced all four tires after a botched alignment. But surprise, surprise, the suspension issues didn't stop there. Another Volkswagen dealership recently confirmed that the shocks are bad and the rack and pinion has excessive play, making the vehicle unsafe to drive. Yet the original dealership kept insisting everything was fine. Clearly, they're incapable of diagnosing anything without their precious computer telling them what's wrong. If that's how they're training their techs, they should reconsider their employment standards, because this is a joke. Now let's talk about the sales department--total crooks. When we purchased the car, we had financing already lined up through USAA, but they flat-out lied to us in the finance office, claiming they couldn't use USAA because of "registration issues." Total BS. We called USAA later, and guess what? That was never true. Instead, they ran my credit five or six times, just to push us into using a finance company that clearly gives them kickbacks. They'll tell you whatever they need to just to make an extra buck. Don't believe a word these guys say--they're hustling you. And no, I don't need to talk to the service manager about it. This review is my final word. Your dealership is full of crooks from top to bottom. The service is incompetent, the sales team are liars, and if you want to avoid getting screwed over, do not buy from this place. That being said, I'm also gonna leave this other piece of info for anyone looking at a true review of this dealership. With the FTC's new rule banning fake reviews, businesses that violate this law can face fines of up to $50,000 per violation. If you encounter fake reviews or are pressured to remove your review, you can report the business to the FTC at ReportFraud.ftc.gov. Don't let them intimidate you--report these unethical practices and protect your rights. Consumers deserve transparency, and businesses that fail to comply will face the consequences. the FTC's new rule also prohibits businesses from intimidating or pressuring consumers into removing or altering reviews. Such behavior can be reported to the FTC through ReportFraud.ftc.gov, and companies engaging in these tactics may face significant fines of up to $50,000 per violation. This ensures consumers can share honest feedback without fear of retaliation or coercion. read more

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My 2008 VW New Beatle was tolled to VW St Augustine in Oct 2024, would not start. Diagnostic revealed it needed a new cluster. The car is still sitting on their lot, its Feb 2025 now. They have been waiting on the part and parts dept has no clue when and if ever the part will arrive. Will not start without it. They have not told me if there is any alternative, like repairing the current one or getting a refurbished one. This is unbelievable. I have never had this problem with any other make of car I have owned. 0 stars read more

Worst service ever. Tech said vehicle was fixed. Wasn't. Found out later. Counter guy Steve denied a tech ever said such. Went into 2 year old child mode saying no over and over, never happened. Made my problem worse every visit, never fixed all issues complete visit. Last, adjust sunroof for free to stop leak. Made ot actually worse. Sunlight shining through gap. read more

Worst customer service from sales to service ! Go somewhere else if you're looking for a car . They will not work with you or accept fault . Absolutely disgraceful treatment. One star is one too many read more

I purchased a 2024 Bronco Sport from Thomas Richard at this VW dealership. He did a great job helping me with the purchase!! I highly recommend him!! read more

VW of St. Augustine has a great range of inventory and our salesman, Darrick, was an expert about all the features and trim differences. We had a pretty well defined budget--Oliver, the sales manager, and Joe in Finance helped us figure out how to get as close as possible to that number. It was a seamless, efficient, and transparent transaction. This is a dealership I would highly recommend to my family and friends. Big thanks to the whole team at VW of St. Augustine! read more

Volkswagen of St. Augustine - Auto Repair Near Me - Saint Augustine, Florida

What a poor response Joe. So what you are saying is that VW is making excessive margins for repairs on what should be routine maintenance to be beyond the normal expenses by claiming other unnecessary costs a part of a simple repair. very inappropriate! This demonstrates that VW of Saint Augustine and VW corporate are making every effort to make unreasonable profit on backs of the working class. read more

So I don't know what to give on this review I brought my car in for service in November and then I started having issues with the start stop in my car it was s stalling at red light now I can't drive the car with the auto start stop not on I'm sure it's not going to be something simple but I do remember talking to someone who told me it could be something that's located in the trunk then my car doesn't always want to turn over with the push button on my key ring also now so it had me a little worried that this person didn't note my account but stated she was the office manger I will have to go find the message left to make sure that I have correct info !vert disappoint they it was not noted in my account like stated my name maybe list f in correctly for correspondence to my message, but if contact it, I will make sure you have all of the accurate information read more

After a terrible experience with the VW dealer's service department near me, I drove 40 miles for a service appointment here. Arrived at 8:00, was kept updated on the diagnostic, and my warranty repair was done by 10:30. I expected to be there for several hours so I was impressed. read more

Great cars great customer service I went and found a really good car A Mini Cooper wasn't a Volkswagen but I've been able to go back and get the car fix and negotiate pretty good on how's the car running and everything read more

Hit the thumbs up helpful button if this helped you avoid a scam artist dealer. GM is a sterotypical scum bag car salesman. Told us 86,000 miles $13,000 including all fees on the phone. Drove all the way there to find the car had 100k miles and was $15,000. While negotiating they say oh.... we already sold the car yesterday to someone else. SCUM SCUM SCUM read more

Back in February, I stopped by the dealership to inquire about a new '22 Jetta SEL in oryx white. I met the salesman, Anthony Walker. He was great. Zero stress, very knowledgeable, and a great sense of humor. After checking with his manager, it was estimated that my car would arrive sometime in July. Long story short, the car came in earlier than expected and was exactly what I wanted. Anthony followed up and stayed in touch with me during the several month wait time. I could have chosen several VW dealerships, which had the car I wanted, much closer to home, but I elected to give Volkswagen of St. Augustine my business solely on my positive interaction with Anthony Walker. Excellent job! read more

Volkswagen of St. Augustine - Auto Repair Near Me - Saint Augustine, Florida

I have always had a deep, deep disdain for all aspects of car buying. This dealership was amazing and made me dislike it less, which says a lot! Anthony and I brokered a deal via text/email, and once we negotiated a mutually agreeable deal, I came in and Joe in finance did a great, quick job getting the paperwork done. I couldn't be happier with my experience here. No gimmicky car salesman tactics. Amazing! read more

Jeremy is truly amazing and he is the reason we came back to VW after going to other dealerships. He is very kind and didn't push us into something we weren't comfortable with. Jeremy also was very patient with my wife, who kept going back and forth, so I really appreciated that. The management staff was also amazing, willing to work deals to make us happy. Joe in finance was also incredible! I'll be suggesting any friends looking for new cars to visit Jeremy and VW. read more

Came in from Gainesville and can definitely say this place is no BS, with little to no hidden fees/packages, and absolutely AMAZING service! Jonny was amazing and incredibly knowledgable, and Oliver was a HUGE help when it came to financing plans and getting a trade-in set up. Jonny is the MAN if you're looking for a VW! Completely worth the trip! read more

Probably one of the easiest car buying experiences I've had. Drove from Orlando, tested car, came to agreement on trade and price of their car, paperwork done. In and out in about an hour. Oliver was my salesperson. Nice guy who really was responsive and respectful of me. It's worth the trip to see them. read more

Brought my 2015 Passat in for service this morning. They started right on time, fixed the problem without having to install a new part and saved me around $180. They even washed my car! I live in Rochester, but would definitely come back to this dealership for any service next time I'm down here. read more

Very disappointing experience. No one wore masks per CDC guidelines. The showroom is loud & noisy & staff were extremely unprofessional. My husband was so irritated we almost left as soon as we walked in. More importantly, the sales manager tried numerous deceptive tactics, including changing the terms at signing. I would not recommend this dealership. read more

If I could give a "Zero" star review, I would. Unfortunately the lowest I can go is one. We own a 2018 VW Atlas and have been servicing our vehicle here for the past several years. After countless issues and compounded by inexcusable incompetence from the service department, we are DONE. The latest, and there is a long list, stems from a problem we had last October...less than 1 year ago. The vehicle was stuttering and maintenance recommended we replace the fuel injectors. (this was done prior to discussing or changing spark plugs btw - another much less expensive possibility that they did not consider.) Fuel injectors were changed to the tune of $3,500 and the problem persisted! Maintenance offered a sincere head scratch in return. Fast forward 11 months and our check engine light comes on. Guess what the diagnosis is now? They are recommending that we CHANGE THE FUEL INJECTORS - AGAIN!!! Not only that, even though it's been only 11 months, the parts are no longer under warranty. They can't even tell me the issue - just that I need to "replace my fuel injectors". Well sir, I already DID THAT and it DIDN'T WORK THE FIRST TIME!!! WHY WOULD I TRUST YOU NOW?!!! If you want incompetent people, poor systems and "oh - well" customer service, this is your place! But you won't ever see me there again. read more

I've been going car shopping and this is one of the worst experiences I've had. Saleswoman did not engage with me, only spoke with my friends and joked with them. It got to the point where my friends told her that I'm the one buying the car. She ran my credit when I asked for an estimate and did not listen to anything I was saying. Also, found the same car for a better price, lower mileage, no cracked windshield or cobwebs; even though they kept saying they had the best deal. Love VW but staying far away from this one. read more

Seriously one of the BEST dealership experiences ever! We purchased a '21 Jetta almost entirely online. Katrina (sales) and Gage (finance) were never 'pushy' and answered all our questions promptly. We were so impressed that we contacted Wade, the GM, and let him know how satisfied we were. Well worth the 3+ hours of driving each way to pick up this car. We will definitely purchase all our VWs from here. read more

A lawn ornament they call a car, should never be as expensive as the price they set for it. Blatantly ominous personnel.

I have been using the service dept for 10 yrs. This is the first time I felt violated, used, demeaned, and overcharged as a woman. The white hair older man treated me like crap and others. I witness him saying hold and slamming the phone down on another customer. I went in for a fuel filter change, transmission flush, oil change, and standard filters. They tried to charge me $1300 Then $1000 Then it ended up at $811 for the above service. I was charged another 150 for a diagnostic fee I did not know about until the bill!!! I only agreed to the things listed above I thought the bill would be around 600 I was WAY off. They told me to go sit down and came back to me two times to negotiate the service bill???? I thought I was buying a flipping new car!!! I am mortified and now refused to ever do a car service deal by myself ever again because of this service at VW in St. Augustine!!! I will be writing this review everywhere. Warning to a woman - DO NOT GO ALONE YOU WILL BE USED AND THEN TALKED TO LIKE YOUR AN IDIOT!!!! I am truly traumatized by this and its all VW Service Dept fault!!! read more

I went in their location today to buy a BMW X5 2018. The salesman handled himself significantly better than the management staff. We shook on the deal and when it was time to write it up they added $500 to the deal and then said I had to put less monies down so they could make extra monies. I have excellent credit and then they said I had to use their financing institution and the interest would be between 5-6%. Once you shake its done. Horrible and dishonest people. Not surprised that the last few reviews were horrible. Owner needs to clean house. read more

Do yourself a favor and don't waste your gas or time for this place. Drive over an hour to visit this location. Once we parked a guy was waiting for us the per usual sales pitch. We told the guy we spoke to someone here regarding their inventory before we even finish "oh I need to find the person that you spoked to we get paid commission". I'm thinking to myself who the hell cares I didn't ask. Looking around at their inventory which is very slim to none. Which was over all the disappointment. We browsed for few minutes and the original lady we spoke to was COMPLETELY rude and did not make this process one bit of easy. So listen to all 6 review of how trash this place is. ALSO I hope they read this review and call me personally so I can remind them how they need to work on customer service. read more

I had the best buying experience at this VW dealership than any other dealerships and they gave me some nice goodies into the buying process and I am truly mind blown. They kept their word by taking care of my car's needs when I addressed the issues of the car during the buying process and they actually mailed the 2nd key which wasn't included when the car was returned to VW during buy back process in NJ. Wipers didn't work, they took care of it. They let us drive our old vehicle home which was 2017 Ford Explorer that I traded it in for the 2014 JSW TDI. Brought the car to my home in Mount Dora with almost empty fuel tank, they apologized as their driver forgot. So they mailed me the gift card. I definitely will come back for another car purchase down the road. :) Cathy is the best sales woman. Picture attached is what the driver just dropped her off moments ago. (Sept 2018) sorry for late review due to my insane work hours. read more

Volkswagen of St. Augustine - 2014 VW Jetta SportWagen TDI - Auto Repair Near Me - Saint Augustine, Florida

I had to beg sales staff to help me. The sales staff was unresponsive, unorganized and unknowledgeable. I asked 3 times for a different sales person and my request was blown off. 2 days later I'm waiting for an answer on a question than Tom Bush had in 10 minutes. read more

Where do I start.. my daughter bought a car from here on June 19th 2020. When they delivered the car, the tire pressure light was on. It was not on when she test drove it. I'm sure it was something simple but still.. The interior of the car definitely was not detailed. There were crumbs, junk and even a whole cookie in between the seats. The car smelled like smoke and come to find out, they didn't even change the cabin air filter! There's all kinds of nasty stuff near the interior light. The hood does not line up. They must have taken it off but did not properly install it back. Engine was making a knocking noise- the car was a quart low of oil and supposedly they just did an oil change. THIS IS A PREOWNED CERTIFIED VEHICLE!! She still does not have her permanent tag. She's on her 3rd ( now expired temporary tag). She is now 5 hours away from this dealership and 2 and 1/2 hours away from the tag office since she is back in school. She calls about her tag and title and they give her the run around and play the blame game. Call and left a message on the managers voicemail but has yet to call back. I feel like we would had better service at a hole in the wall dealership than this place. This my first review ever on anything. But I will be sure to post this wherever I can so consumers have a heads up read more

Bought used vehicle from St. Augustine VW, from salesperson, to financing all was actually pleasurable...wow did I actually say that about a car dealership? I also drive from Jacksonville to have my VW serviced, as all the other VW, dealerships in Jacksonville are over priced for services ! I also set down with the owner of the dealership to discuss tire issues made progress but still working that out, it's more of a VW design issue also the Takarta airbags issue is on going, but there again it's out of the dealership's hands, except when the new parts is in, then dealership will repair no charge. read more

Volkswagen of St. Augustine - VW cc R-line - Auto Repair Near Me - Saint Augustine, Florida

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Had to take my car in for a recall notice. They checked my car determined that it was not in need of any work. They also washed the car. All of this took a total of 35 minutes. The staff in the service department were cordial and took care of things quickly and efficiently. I would definitely recommend VW of St. Augustine. read more

Excellent purchase experience. Salesperson was amazing. Then it was all downhill. Lots of broken promises and slow response times. Service team is not friendly. No masks or social distancing during pandemic. read more

Bought a brand new 2020 Jetta and I have had nothing but problems with it. Tires constantly leaks air I taking it up there twice to be "fixed"and they just say it's the valve stem, we fixedly it. Drive off 5 miles lights back on tires losing-air. item I've had problems from day one stay away from this dealership. Every time I get gas or more I have to put air in my tires it is sad and this was supposedly a brand new car. read more

My car (14 Jetta ) Ran perfectly until I took it in for regular maintenance. Oil change, cabin filter and a transmission fluid flush. Two days later the car started having transmission faults pop up and now we have big problems. I don't recommend going to this place. They need to be reported to the better business. They hide all the negative reviews. They need new management and service staff that are better trained. This place gives Volkswagen a bad rep. I've never been to VW dealership that was this bad! read more

Alexander Short is the MOST arrogant sales manager I have ever encountered! He threatened to fight my family and told us to get the fuck out of the dealership after driving four hours to purchase two tiguans and 90% of the cars were damaged due to burglaries. We were not informed before driving all the way there!! He constantly spoke over our sales representative and consistently made every one feel uncomfortable as if we were nothing him trying to do paperwork for the vehicle. He made a scene in front of the entire store and made it a very hostile environment!! Stay far away!!!! read more

Was an okay dealership, didn't go with a VW but the place was small and not much selection. Of course, the sales people were pushy (where aren't they). I've been to better. read more

THE WORST PLACE EVER!!!!! Don't ever come here!!! They are unhelpful liars!!! We got our car here used and they lied about a bunch of things with the car that we didn't notice it till after we got it home. They didn't reset the oil light so I spent $80 on a oil change for no reason 2 weeks later. They said they were going to clean and detail the car they didn't at all! My husband scrubbed down the car inside and out and the inside was completely black on the wipes . So disgusting! I also had to get all new brakes put on the car a month later front and rear brakes and rotors because they were squeaking when I was driving so unsafe!! They told us they would put new tires on the car for free because of the price we paid for the car and they put the cheapest tires they could find on the car and stripped all of the Lugnuts to where I had to pay extra to have other people take them off. I wouldn't recommend this place to my worst enemy!!! I wish you could give negative stars!!!!! read more

Excellent service experience. Careful and thorough diagnostics, work done in a timely manner. Plus dealership has a nice waiting area. My Touareg and I are very happy. read more

This dealership is represented by a unprofessional, belligerent so called "manager" Alexander Short who should be an embarrassment to this owner, his establishment and Volkswagen. He and his sales person misrepresented the inventory and condition of the "new" vehicles we drove 4 hours to purchase. Vehicles had been burglarized days prior and tried to sell another vehicle in the place. He was extremely rude to the female sales person and had a huge attitude for having to retrieve an approval application from the system. When confronted with the frustration of their lack of regard for peoples time, the long drive and their ample opportunity to tell us that the vehicles were damaged (deal was made that morning) he told our family to "get the fuck out" and threatened to fight my husband who had just walked into the lobby and had no idea what was happening. My daughter who was purchasing a second car from this dealership reorted this to the owner of the dealership and there has been crickets since his supposed "looking into" the situation. Do yourself a favor and go elsewhere. read more

Volkswagen of St. Augustine - BUYERS BEWARE: STAY FAR, FAR AWAY - Auto Repair Near Me - Saint Augustine, Florida