Used this facility for my father when his Alzheimer's started to progress. They have 3 units based…read moreon their needs. Level 1 I would rate 4.5 stars. My father was still high functioning. He participated in a lot of the activities. Level 2 I would give 3.9 stars. When my father was moved to this unit I realized they don't have enough staff to keep the residents engaged. It's at this level that each resident needs more care but there isn't enough staff to deliver that care. This unit is locked so residents don't wander the facility. Level 3 is downstairs and is a little chaotic. I give this unit 3.1 stars. Not enough care for the needs of every resident exists in this unit too. When you take the tour I recommend spending 15 minutes within each unit so you get the feel for the level of care each resident receives. I do like the level of security they have in place and how clean they keep every room.

From the owner: Open for over 20 years and located in Creve Coeur, Parc Provence offers a full continuum of memory…read morecare from assisted living to skilled nursing, plus the finest area's finest physical, occupational, and speech therapy. Our dynamic approach to "Person-Centered Care" enables each resident to retain dignity, self-respect, and a sense of well-being. With five levels of care provided in a household setting, 60+ daily activities, and cutting-edge senior care for all stages of dementia, the Parc Provence village lifestyle creates a safe and supportive environment benefiting both residents and their families.

Delmar Creve Coeur has been sold and transitioned to a to the new company…read morecompany.I believe Delmar sold it because it an old building. They are very short staffed and have to rely on people to come in from agencys.Several times my family member got skipped over for meals ,didnt take them to the dining room or bring food tho the room. Food is sub par at best. There are days where it looks decent but most days its pathetic. This may be petty but I think everyone deserves the little things like butter for a roll or sugar for cereal.But again they are short handed. My family member is there now and we are looking for a new place

Smells of urine when you walk in the door. I wouldn't let my dog sleep there. It's nothing but a…read moreparking place for people who were kicked out of the hospital. Double rooms with one patient sleeping N-S and the other E-W. with a thin sheet between them. Some patients have been there over a year. I spent three hours there and left because of the poor conditions.

We put my mother in the memory care unit because Mari De Villa was supposed to be wonderful. We…read morefound the opposite to be true. They claim to check on them every 2 hours, not true. Trying to find someone at the nursing station was next to impossible and when we would find someone it would take 15 -20 minutes for them to come. My mom had a horrific bruised face from a fall, no one could tell me what happened. It was so bad hospice sent people out more frequently because they felt she was no getting sufficient care. I voiced my displeasure, but it fell on deaf ears. I removed mom from there and brought her home.

My mother has been a skilled nursing resident for over two years at Mari DV. Previously she had…read morebeen bounced to many other rehab and skilled facilities in between hospitals. The staff at Mari got my mom to a stable and calm place instead of chaos and hospitalizations every few months like she had with other places. Her primary Dr also visited (this was a huge plus for us), and she has been treated by Dr. Sky (psych) and Dr. Night (wound care). At previous places Phych meds were added to fix behaviors and that caused chaos and more hospitalizations. It's very hard to know the best place to trust for your loved one. No place is perfect. Our family has been happy with the service and level of care, plus the activities, ease of using their private dining rooms for our family's visits, and the grand celebrations they host for residents and families during holidays. I never thought I would be reviewing nursing homes, or giving 5 stars, but their staff had earned it. Other facilities she has been at (that I did not/will not review) Quarters of Des Peres, Delmar West on 40, West Chester House, Mason Point/Lutheran senior services. The only downside is they do not have Medicaid beds at Mari.

So far, the experience at the Quarters has been quite good. Yes, mom did have a fall out of her…read morewheelchair as another reviewer has stated, but it's because she was watching TV in her room and forgot that she wasn't ready to get up on her own. The staff as I have experienced them, have all been polite and kind to my mother, and yes, I ask her every time I see her. Yes, she can't wait to go home, and I wouldn't have that any other way. Why four stars and not 5? The food (lunch and dinner) is a bit unimpressive, and I can certainly see how someone there for more than a couple of weeks would consider that an issue. As for our family no two-day period goes by where one of us is not vising her, so we just remember to bring her a little dietarily appropriate treat, and she is good to go.

My dad went to rehab there after he broke his hip and it was horrible! None of the aides or nurses…read morewanted to do a thing--LAZY! They did not help him eat or even set him up to eat, did not get him to the chair, did not bathe him, did not even fill his water ever! He has dementia so he was unable to advocate for himself! He came out worse after being there for 4 weeks than he was when he went in! He was making good progress with the therapists at mercy before going to the Quarters! I ended up having to hire someone privately to go on to the facility to do all these things since the staff was so incompetent! Run far way from this place! You think it would be nice since it is in a good area and nice enough facility but do not be fooled!

I've only heard wonderful stories about this home. This is where I'd like to live out my elderly…read moreyears, if I'm blessed to live that long.

I would give six stars if I could. We were very anxious about having to put our 90 year old mother…read moreinto assisted living. Between other family members I have probably been to at least two dozen area senior care centers (from alright to not acceptable). None of them come close to the care our mother has received here. I called many other facilities that had a continuum of care and they all said that our mother would be skilled nursing (because she requires help transferring and dressing) which would be $6,000+ per month for a shared one room. St. Agnes said they thought they could get her to improve and be more independent and they were right. Here she has her own studio apartment. They are genuinely concerned about all aspects (physical, mental and spiritual) of our mother's wellbeing. She has been here only a month and we have already seen a physical and mental improvement in her. The nuns are very compassionate and coordinate every aspect of her care.

I should have know it would be a horrible process from the start I was texted and confirmed a…read moreinterview just to show up and everyone act like the dont know whats going on and I was an unwatned guess thankful I see a familiar face a woman I use to work with and she asked why i was there I told her an interview and she went to get to get someone for me and asked the lady was she doing my interview right in my face this woman said no I'm not doing nothing I should have left then but I didnt so I wait longer and finally someone comes i already did a application just to have to do it all over again there interview wasn't really an Interview she just mention all the horrible things current workers do like sleeping on the clock not ordering meds and keeping cart together told me all those thing woukd get u fired which is obvious to me I was then told I was offered the job they just had to check with their sister company I worked for and waiting on my background check just for me to call back a week later to check and see whats going on and to be told something different that they had been reaching out since the end of May but I just went to my interview last week on June 2nd and like a said that was horrible and unorganized with so much miscommunication that I should have turned around soon as I step foot in the building but if u know nursing u know how it can be sometime I talked to someone today just to be told they haven't started the background check yet because they have been reaching out to me but that's not true I have no calls or text from after June 2nd on top of that she was rude barley me get a word in so thank you Morgan kinda glad it happened all the red flag where there so I told her don't worry I'm fine I will find another place if this is how it is before I don't wanna work there anyways

I am a current employee at McKnight Place Extended Care. I think this is wonderful place to work…read more The owners and management care about their employees and make it a point to show it. The residents here are amazing along with the loved ones that come to visit. All in all, in my opinion, McKnight Place Extended Care is a top-notch organization!!!!

If I could give BrightStar 0 stars I would. The thing that topped it off was the other day when…read morethe care giver refused to come to my door due to a large SPIDER blocking my door. Are you KIDDING me!!! She called her boss and complained about the spider and her boss actually called me to tell me she wasn't coming (even though she was outside). Many additional things I can say that are negative but nothing good.

I want to say up front that I never had the opportunity to use Brightstar because my stepfather…read moredied before they were scheduled to start. I contacted Brightstar on a Saturday to inquire about 24-hour care for my stepfather who was already receiving hospice care but my mother could no longer take care of him alone. The lady I spoke with on the phone said she would have the owner call me back to schedule a time where she could come talk with me and my mother. In the meantime I left to tour the de Greeff Hospice house as another alternative. I had no longer arrived at de Greeff (30 minutes away) when I got a call from the owner of Brightstar, Lori, who said she was at my house. So much for scheduling an appointment. I immediately apologized to the kind lady at de Greef and hurried back home to meet with Lori. Lori was very friendly. I was quickly annoyed though because we were confident we wanted 24-hour care and she kept referring to labor laws governing what she could provide. As far as I was concerned, the labor laws were her concern, not mine. We just wanted 24-hour care for my stepfather. We talked about the rates which would be a concern if this care continued for more than a month. She led both my mother and I to believe that shifts were the best option at $13/hour because it would be cheaper and she had "labor laws" to contend with for a live-in caregiver. We told her that we definitely were interested in her services beginning in 6 days. Brightstar sent a nurse to evaluate my stepfather in the hospital and determined he was going to be a combative patient (which cancer had moved to his brain so not surprised there). Lori called me to tell me that because he was combative, she would have to run shifts for her caregivers as opposed to livein which would run at a higher rate of $21.50/hour as opposed to $13.00/hour for the livein. This was exactly the opposite of what she lead my mother and I to believe when she met with us. She assured me that we misunderstood. I bowed to her interpretation and we still intended on using them at least for a few days, although at this point we began to actively seek alternative caregiver services. As fate would have it, my mother passed away unexpectedly on the very day that my stepfather was to return from the hospital and begin his 24-hour care. I do not live in St. Louis, and was receiving numeorus calls from the St. Louis County Police and my mothers neighbors who found her. This all happened around 5:00pm. Needles to say my brothers and I were in shock. At 8:30pm, 30 minutes after our scheduled time to have the caregiver arrive for my stepfather, Lori calls me to ask where my mother and stepfather were? She must have just missed the police and ambulance carrying my mother away. In all the confusion, I had forgotten to call Lori to cancel the caregiver. When I told her what happened she sounded shocked, gave her condolences, and informed me that we would be charged for "cancelled shift with no notice". And sure enough, she direct debited $86 for 4 hours from the checking account because I didn't call her. These are the facts. Draw your own conclusions.

We had to use Evelyn's House as a hospice home for my mother. When we were first told about needing…read moreto go to a hospice house we were a bit hesitant but the care she received while at Evelyn's was beyond amazing. All the nursing staff were so kind and courteous with all their dealing and the office staff (social worker/chaplain) were excellent with answering any questions we had. The facility is amazing and clean with multiple areas for family to relax when they may need a small break. We are so thankful for the staff at Evelyn's house for easing this transition for our family.

want to give this place 5 stars all of the nurses were so…read morecaring towards my dad. The family members actually became friends with the nurse. want to thank you Evelyn's house for giving my dad a place somewhat like home. I was surprised my dad Tom Nelson had passed away early Friday morning around 3am. I know he was in the absolute best care that was given to him. he was the best dad to me and will be missed

I was billed immediately for 7k for 11k scan. This caused a great deal of anxiety for me, Mercy…read morefailed to bill Medicare. Also, calling central scheduling is confusing some reps able to handle billing and some send you to a v.m to leave a message, I had to leave 2 messuages, because the prompts were misleading. I have many services through Mecy and should always be in the computer. Some how a duplicate account was created when i broke my tibia April 2026 delaying my care for months, I went to SSM. Vascular care from a new Mercy doctor was lacking concern for my issues with my legs during follow up, I went back to SSM. So far my cancer doctor is awesome. Staff always friendly. Its administration that needs to get on the ball.

It didn't go well! My father was in the hospital with pneumonia and came in through the ER via…read moreambulance! The EMS had him diagnosed with an infection when he arrived. The ER was quick to respond and fast acting. That's about where the good ends and the bad begins. They missed meals while admitted, they almost let him bleed out and had to call a code team to respond. He is on blood thinners but was treated the entirely wrong way! I don't want to freak people out so I'm not posting pictures. They were doing the exact opposite of what everything on the Internet said to do and a DR even admitted they were doing it wrong. Then even after this was finished and we requested ENT to look at him he was released to rehab where he had another nose bleed even worse and they had to put a rhino rocket in for 72 hours. No pain meds were given until requested and the 12 hours later he had only gotten one dose. Mind you I was there during 90 percent of this and he is for all intents and purposes non verbal. The nurse felt bad and was very attentive after she didn't realize he hadn't gotten any pain or anxiety medicine for having an almost 3 inch ballon in his nasal passage. Like WTF. I'm so pissed I can't imagine if he had no one to advocate for him what would they have done to him. A year ago I would have been in jail after the first part of this experience for a long time. This is disgraceful. I forgot to mention. The first morning I came in his entire bed was soaked in urine sheets and all and I have photo evidence of all of this. It is atrocious and negligent! I have even tried contacting several people in the hospital and told I would be contacted and haven't heard back and I told them hey had 48 hours before I began my journey to exposing them. 5 days and many other things to report we are going to the state health and senior services after this and we will not stop. I'm one thing and that is tenacious and I will get you on the news and hopefully have our day in court with you Mercy! Good luck! So much more to say but seriously try and keep your family out of everything but the ER and know what your family member needs and don't leave them alone there it will be bad if you do.