A medical emergency is defined as "A medical emergency is a health condition or situation that…read moreneeds immediate medical attention." Immediate is defined as "occurring, acting, or accomplished without loss or interval of time." My wife's visit to the emergency room makes no sense to me. Her primary care physician's nurse told her to make an appointment with a doctor (with first available appointment in 4 days), or go to the ER. We chose the ER, but, not before sending me to the gym to exercise, so that she could fix her hair. I understand the ER has more equipment than doctor's office, and even urgent care. It seemed wrong to go to the ER when it was not an emergency. St. Jude ER was vastly different from the ER in Canada that we just visited, where it was a real emergency. We showed up at 5PM and registered. The triage nurse saw us almost immediately. We saw the doctor within an hour. The doctor followed up on the care that my wife received in Canada and ordered a CT scan and some bloodwork. Everyone that we interacted with was nice and professional. They all knew what their job was. I'll take this over universal healthcare in Canada any day where it took 6 hours just to be triaged! Even though we spent four hours at the ER, the time went by quickly because the the process here at St. Jude is just so much better. It was a good experience. I don't want or need to experience them any more. Hopefully, I will never come back.

St. Jude Fullerton's ER demonstrated a serious breakdown in basic patient care. After misdiagnosing…read morethe same symptoms on 7/31 as a "pulled muscle," we returned on 8/10 with lung fluid confirmed by urgent care. The patient then endured seven hours of untreated chest pain because the ER doctor refused to act without radiology, which took ten hours to respond. Pain relief and antibiotics were only given after multiple complaints, and the doctor admitted he was "finally making a decision without radiologist confirmation." The pneumonia diagnosis confirmed after discharge. This level of delay, misjudgment, and lack of urgency is unacceptable for any emergency department. It's too bad I can't give a negative review. In addition, try speaking with Patient Care Relations only to be directed right away to voicemail with a message that call will be returned IN two days, not within two days.

The front staff is horrible specially the supervisor Addi. Now I understand why the staff aren't…read morethe best having to work with role model (Addi) that doesn't take care of her patients. Also don't bother going to their dentist. Peter lee is a horrible dentist. He did my cleaning in 10 minutes, messed up 4 of my teeth in the process. He doesn't talk either, he didn't even bother introducing himself let alone telling me what was going to be done that day. The worst part is that I've been calling in to do a grievance with office manager Aldo but he has been responding or his staff say he's a busy person and doesn't have time. The only good thing is my PCP Norma Hernandez.

Literally just got off the phone with a receptionist in counseling who tells me the totally wrong…read moreinformation regarding insurance, the after a bunch of bickering finally says they aren't taking new patients quite snotty really. She needs a different job. Literally said "well you called us" like that's your permission to be snotty?!? 430pm may 29

Another bad experience. I'm unsure if this provider was an MD or a Physician Assistant. I walked…read moreout feeling unheard, unimportant and disregarded. Like always rushed my visit with 0 patience. He was also a bit irritable, and frustrated. Dismissive at my concerns and requests. I walked out crying. I will be changing from PC

Assembly-line office with medical assistants who gossip more than work. Both assistant and doctor…read moremessed up on my lab orders so I had to get my blood drawn for no reason. Emphasized that my orders were time sensitive, yet they never call back for results and never pick up the phone either. I work in medicine so I understand how busy and hectic the job is, but all I've experienced in this office is laziness and incompetency. Joke of a "family medicine" office. If you want more compassion and care for your children, then take them to the DMV instead.

Chris. I am so sick I can not get out of bed. I try but I can't . please reinstate me . This is…read moreStella URIBE (714) 905-3880

This is the worst place to go if you need help. First the people at the front are rude and you…read morethink they would do their job and tell you what you need to bring before you get there instead of telling you to come on a Wednesday at 6:00 a.m. just to tell you that they can't help you and there's nothing they can do for you. They don't care about your well-being or your sobriety. It's hard enough for people to come forward and ask for help they don't need jerks to discourage them. I suggest if you don't want to use and want to be sober not to go there because you'll want to use after you leave this place. I'm shocked by the staff and I don't know why anyone would hire those people cuz they obviously hate their jobs.

Deserves minus ten. I've had a dvt in the past which was treated successfully. Leg started acting…read moreup again so I was tested here with ultrasound. Here's where the minus ten comes in. Technition told me I had blood clots and not to leave. Came back in the room, told me I might not be able to drive. Came back in the room again, and told me to go straight to my primary's office and not to leave before I get seen for the clot. As I stated, I've been through this before so I knew how serious this can be. Got to my Drs office saw him and was told there was no dvt just surface clots in vericose viens that can't embolize. My primary is a good Dr. , He apologized for their screw up. I'd like to thank the technition profusely for scaring the crap out of me needlessly. Don't use this facility EVER.

Once again, I always give this urgent care 10 stars and above first of all, I'd like to give a…read moreshout out to Aramis in front he's amazing. He goes over and above for you very kind.. This urgent care you're literally in and out in less than an hour even when they're busy

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

Going back for a mammogram is always a little bit stressful but the staff here are always so…read moregracious and helpful and actually get you through in a timely matter. While showing grace and kindness. I couldn't ask for more. And I have to admit all of the decorative bras on the walls definitely add a touch to take the edge off. Keep up the good work St. Jude.

My biggest complaint? I scheduled an appointment for 630am for an ultrasoubecause of work. It's…read morepast 7 and still waiting. The waiting room is now full. Ridiculous

Plenty of patient parking…read more Clean building/office. There are different departments in this building. Lots of patient seating area in Suite 200. Easy to check-in. Have to check in 15 min before appointment. And then wait 10-15 min after your appointment is when they call you. While the assistant takes your weight and do the health history questionnaire, you have to wait more time for the doctor to come in your room. Appointment at 11:40, came there 11:15, they called me 11:55 and then waited for doctor in the room for around 12:15. Bring your own water bottle; they don't have water fountains or water for patients to drink while you wait. They don't have walk ins for lab anymore. I fasted cuz I wanted to do lab after doctors appt. Have to be appointment only now. St. Jude providence sold their lab to LabCorp.

I really like st. Jude before, recently not su much and made me feel even stressed just to have…read moreappointments with them. This year, I changed my PCP from Jennifer Lu, MD to Angelina Sidharta MD. Since then, this becomes miserable experience with St.Jude. The 1st time, there's an opening and I scheduled appointments since my leg was in pain. That was happened on Friday and Monday I took day off since it was still in pain and Tuesday for doctor appointment. In the morning of the appointment, they called me if they need to cancel my appointment and reschedule. The been calling me since then to reschedule. How convenient for them! Today, they called me again. My husband and I have doctor appointments tomorrow and only within 24hrs they called and mentioned for my husband insurance if not assigned to Dr. Sidharta and need to reached if I don't have registrations changed notification from his insurance. I'm at work and this makes me crazy since I'm not able to work because of this whole situation. Only notified patient within 24hrs. How very convenient for them. The assistant name is Josiah, the one kept calling me. St. jude, I know you can do better.

I have seen Dr D a few times due to pain in different areas of my back. Whatever he did going in…read morewas not totally pain free but I felt relief shortly thereafter. He said it was so painful due to the severe inflammation I had. Dr D has given me my life back. I wasn't able to hold my grandbabies due to the pain or even go on a walk with the older kids but I sure can do it all now!! Thank you Dr Dedes!! You are an angel!!

Staff is friendly and seem happy. Its not always the best of times visiting the doctors office but…read morethe girls in the front of the office were understanding of my situation and brought ease to my experience with they're professionalism.

I had been in the market for medical insurance through Covered CA but the cheapest one I could…read morefind, that also allowed me to go to the doctors I had been going to for years, was a bit expensive. I decided to look into other options and did a search for places I could pay out of pocket. When I lived in Mexico, I had been using the services at a local hospital, paying a monthly membership fee for their services so imagine my surprise when I found out that the exact same system existed here. That was when I found Dr. Marisse so I booked an appointment. I found her originally on Zocdoc and the nearest appointment was in a month and a half. Within a day of making the appointment, I was called by the office to Nurse Shawna who wanted to make sure that I knew that all appointments needed a preliminary chat with the Doc, after which I could book my appointment. thanked me for letting her know that the next available appointment was that far away. It turned out there was a mix-up and that she did have more immediate appointments available. There is plenty of parking, as it is in shared parking lot with other businesses. However, there are two buildings with the same building number but with different locale numbers. Upper Echelon is in the building nearest to the AAA and the Farmer Boys. At the appointment, everything was clearly explained and we went over a sort of plan of attack, with regards to my concerns and what I needed to do. I appreciated paying less per month for the membership, which includes as many appointments as you want. The lab work and the tests are at wholesale prices so even with the membership fee and registration, all of this was cheaper than the plan I was going to get with insurance. What I appreciated was the quickness of getting an appointment. I have always hated waiting a few weeks, as a new patient, before actually being seen but I was able to book this within a week of the appointment. It was a week because their availability interfered with my work hours. Otherwise, I would have been seen earlier. All in all, it is pretty convenient and a wallet-friendly option. After that first appointment and the lab results came in, Dr. Marisse wrote a VERY long email detailing every point of concern. Which I appreciated because I went for answers and I was getting them. If you need a straightforward person to tell you what you need to be doing and not someone who has to be on your ass every step of the way, this is the ideal option. I would say the ONLY con is that they do not have appointments during the weekends. And since I work during the week, I have to take time off to go to an appointment.

I always have excellent experiences at Upper Echelon Medical Office in Fullerton. From the moment I…read morewalked in, everyone was welcoming, professional, and made me feel comfortable. A special thank you to Shawna and Karla--they went above and beyond to provide outstanding care. They were incredibly kind, attentive, and took the time to answer all of my questions without making me feel rushed. Their professionalism, compassion, and positive attitudes truly made a difference and turned what could have been a stressful visit into a great experience. It's rare to find a medical office where you feel genuinely cared for, and Shawna and Karla exceeded my expectations. I highly recommend Upper Echelon Medical Office to anyone looking for quality care and exceptional customer service. Thank you both for making my visit such a positive one! Dr. Marisse is truly one of the best doctors I've ever had. She explains everything clearly, never makes you feel rushed, and always makes you feel like your health and well-being are her top priority. Her professionalism and caring attitude give me complete confidence in the care I receive. I highly recommend Dr. Marisse to anyone looking for an exceptional physician.