My husband and I went to the Panera in Sunset Hills at 5:30pm. I ordered a chicken rice soup in a bread bowl. They were out of bread bowls. My husband ordered potato soup and they were out of that also. Today the following day I am very sick with stomach issues. We will not be going back to that Panera in Sunset Hills. They were not very busy either at 5:30pm which was very interesting! read more

Pulled up to window at 8:05pm. They told me they were closed and not taking orders. Website and door hours say close at 9:00.

Needed a place to do some work on my lunch and get a light lunch so I'm glad I stopped in here! Food was out super quick and was hot and a great portion for what I was wanting. I do think Panera is a bit pricey but the food is always good. Tables needed wipes down but otherwise seemed like a pretty clean establishment and employees were nice. Will definitely be coming back! read more

St. Louis Bread - Mac and cheese - Sandwiches Near Me - Sunset Hills, Missouri

I post very few negative reviews. I figure there's a need to celebrate the good more than denigrate the bad. But this location continues to disappoint on visit after visit. Beside the store looking dingy and a bit worn out. There's one of front of the house cashier's is just plain rude. read more

The Crestwood location is nice they have a few weird employees but it's nice the people are friendly the only problem is why do they have plain clothes security working there for 8 hours a day read more

Don't ever try to order anything for catering, you won't be able to get anyone to answer the phone. Tried for two hours one evening then for an hour the very next morning. Ended up having to drive there to even get to talk to anyone and I didn't call during "busy" hours. Very bit let down since I use Panera a lot for catering..making me rethink if I can't get ahold of them. read more

Each time I order on the app for rapid pick up, something is wrong. Today I ordered the Bakers dozen and some chocolate chip muffins. They shoved all muddies in one container and when trying to remove the all stuck to one another. At least they honored my one request to separate the sweet and savory bagels. read more

It's breadco. You're not going to get anything amazing here, I feel like chains have to be plain enough to appeal to the masses, so you're not going to get anything mind blowing here. But if you're in the need for food this place will do. The place seemed clean for the most part and the order moved fast so overall it was a good experience. read more

St. Louis Bread - Sandwiches Near Me - Sunset Hills, Missouri

Service was just so so. We were informed they are a Corp location (like anyone would know that or care) They got rid of the grilled Mac &cheese sandwich, which was my son's fav I got the Smokey Buffalo Chicken Melt - really poor quality, literally had only 3 pieces of onion, maybe 2 oz of chicken, 2 pieces of cheese. The sandwich was All Bread, flavor was completely missing. For a corporate location I would have expected better quality food and better service. I won't be coming back to this location... read more

This place is filthy. I am here at 7:00 a.m. and there are food particles on the floor and in the window sills that have to have been there for days if not weeks. read more

7:17 am they are out of hazelnut coffee again. Can someone explain to me why they cannot figure out the hazelnut thing ?

When you go to a restaurant that is out of toilet paper in a stall, and has no soap in the ladies room. And they do nothing about it for over 30 minutes. And simply state we are busy. That is absolutely unacceptable! When I first arrived, I used the restroom and informed staff about my findings. 30 minutes later, my mother-in-law, used the restroom and the same thing.!!! read more

Ordered a Turkey Bacon Avocado sandwich and they forgot the Avocado! That's 1/3 of the sandwich name! Plus, the meat looked like dog food, my bowl of soup was half filled, and they forgot to give me bread, which again, is part of the name of your company. Usually enjoy Bread Co., but this location is populated by morons, avoid if possible. read more

I really wish the app didn't route my delivery to this store. For a brief time we got food from the Webster Groves location and it was always a good experience. The Sunset Hills location, however, is laden with delivery issues. Their drivers are great. The food accuracy leaves a lot of room for improvement. We've received the wrong order. Incorrect sandwich build. Forgotten items. And tonight's avocado issue just added to the aggravation. If avocado is in the title of the sandwich, please add more than a quarter of a teaspoon. Now, to be fair, the manager comped my portion when I called to complain. But, the regularity of the mistakes are at the point of where I'm feeling singled out. It's either that or they all need retraining. read more

St. Louis Bread - That's the Turkey AVOCADO blt. I added the Mayo at home. Sigh. - Sandwiches Near Me - Sunset Hills, Missouri

I ordered a Frozen chocolate cold brew. The drink was pure liquid it didn't look or feel like they had blended any ice into it at all, all of the chocolate that was supposed to be mixed into the drink when it's blended was sitting in a thick pool at the bottom of the cup just completely separated from the rest of the drink. The whipped cream was just a tiny dot that looked like they ran out as soon as they started putting it on the drink and just said screw it he's only getting a tiny dot. I paid almost $6 for this drink and it was a complete waste of money. read more

Where to begin. I don't go to Panera for an amazing experience, I go for a consistent experience. And boy oh boy does this location fall short. Let's begin with the line out the door, because one register was open and the employee couldn't understand how to work the machine. Then I had the pleasure of interacting with an insufferable manager who spun his life story of working at this location for 18 years, which if true, is an accurate reflection of the poor reviews at this location. Finding a table was a nightmare and I am now acting as a busser and clearing my table here. After waiting 20 plus minutes for my food, I was greeted with dry crusted food on my spoon and plate. I could keep going, but I'm going to wrap this up with, this is the most horrid Panera location I've been too and because of the exemplary leadership of the aspiring 18 year manager, I will not be returning. read more

I go to St Louis Bread (aka Panera) a lot but this was the first time in this restaurant. We stopped in for a quick dinner. I don't know why this specific store was a mess. The bathroom was filthy. The food pickup area and drink areas looked like they had not been wiped down in quite some time. I would understand some of it if they were busy but no one was eating at the tables and the bake case was full at 7:45 at night (very unusual for a Saturday. The food was so-so. The Mac & Cheese was edible but really soupy. The other food was good and the service was fast. This location needs a deep cleaning and a re-look at the recipes. read more

You could see what's been previously served in your bowl after you finish your broccoli cheddar. There were brown stains. Broccoli cheddar is definitely a light yellow color. That after I asked for a second spoon since the first was all sticky and dirty. Simply delicious! read more

St. Louis Bread - My broccoli soup was served in this disgusting unwashed bowl with brown stains - Sandwiches Near Me - Sunset Hills, Missouri

Came in, was able to use the fastlane Kiosks and get my order in and ready to go super quick!

The weather was really nice so we sat outdoors. I ordered the grilled cheese and corn chowder.

Another St. Louis must! Remember when it was called St. Louis bread company? Denis the manager took our order today and he is the epitome of customer service! Very friendly, very efficient. They are so fast here - by the time we got our drinks out order was ready! I love their soups and pastries!!! You just can't go wrong here! I also have to add that this location is very clean and the places where order and wait for your order are very spacious. There is ample lighting and the decor is just very tasteful. read more

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I usually never had an issue with Panera online ordering. I was missing items in my order and when I tried to call the store back after getting home, there was no answer after multiple attempts. Hoping I could get my money back read more

Second time we've been here before closing time and they literally lock the doors! Open until 3PM on Saturday and today the doors were locked at 2PM! So rude and we will not return. read more

I ordered a delivery. When it was delivered, it was missing items. I called the store multiple times before they finally picked up. I asked for a refund which they agreed to do. The refund was never processed!! The quality of the food has gone way down as well as the customer service! Steer clear of Panera at Sunset Hills, MO! read more

I was very disappointed with my visit here recently. I ordered a pick-up order, and did not receive the correct food. Upon arriving home, we realized the food in the bag was not ours, even though it had our name and correct order on the receipt. We called back and had our order remade and went back to the store to get it. While waiting for our order, there were two other guests who experienced the same problem with their pick up order. We got our food, went back home, and did not receive the correct sides with our order. When eating my salad, the lettuce tasted bland. Half way through, I took a bite of something rotten and instantly had a gross, soapy, spoiled taste fill my mouth. Do not recommend this bread co location. read more

When I am in town working at Ameren Gas, I tend to have them deliver from here and the delivery guys are normally very friendly and super helpful. Although they tend to be on the expensive side the food is always nice and fresh. Will deffo use in the future... read more

Lunch at Panera on Sunday afternoon was delicious! Enjoyed the variety of freshly brewed teas while waiting for our entrees. The Avocado chicken melt was perfect, the chicken and slices of avocado were perfectly matched with the melted cheese and the toasted bun. Onion soup was perfect as usual. Staff was helpful and the guy with the hand written Name tag, Forgot your name because I was shocked Such a professional place was allowing a handwritten name tag, You delivered our fresh food with a smile, Thanks again! Skipped dessert today, The meal was very filling and satisfying. read more

Just FYI, if you try calling them they will silence your call instead of answering. I called during their non busy hours, which are listed on their phone recording. I ended up going inside and tried calling again. I watched an employee silence the phone twice. I ended up telling Dan the manager and he said "ok". I totally understand that people are overworked and have been for the last couple of years. I'm tired too. However I don't get to just silence the phones at my job. Maybe if the manager has been more real and said "I'm sorry about that, we're all really burnt out". I can understand that. read more

Was trying to place a delivery order through the Sunset Hills location, i spoke with an Assistant Manager over the phone who was utterly rude and unhelpful. Explained " i have 15 orders to get to and if i can't help you then i can't help you". I choose to order through the kennerly location and they actually solved my issue immediately. read more

I've been here twice Both visits were on nice days and we enjoyed the outside seating. The line moved fast for ordering and they got it right. Self serve soft drinks offer a great variety of teas. They really have the fast casual dining nailed. Great bread for the sandwiches. I always get a pick two with the Caesar Salad because the dressing has great flavor especially the acid bite. My daughter had the green goddes on her entree salad and it too is excellent. read more

I was up bright and early for work on the weekend and decided to stop by Bread Co for a quick breakfast sandwich to go + some bagels. I haven't had Bread Co for over a year but I thought I might give it a whirl! I went with a simple bacon, egg, cheese on asiago bread. My sandwich was only like $4 which is a pretty good deal and it came out fast with my bagels. The sandwich was kind of small but perfect for the price. It's not my first choice for breakfast, but it's a great option when you're in a hurry! read more

Food is good and fast, and I like this location! They have an efficient way of taking and filling your order, and these little tracking devices so they can bring you your food. It's big and parking isn't hard to find. I like their pasta and their balsamic vin dressing is a definite favorite! read more

We ordered online- they forgot my fiancé's salad in her pick 2. Drove home 15 minutes before we noticed. Very frustrated. They weren't even busy. read more

I used to love this place. The atmosphere is still good but the food quality has gone down over the years. Or should I say the amount of food you get for the money. It's really expensive to get a sandwich and a bowl of soup here. $15! And that was just for tomato soup and a grilled cheese sandwich that wasn't even grilled and I think they forgot to put the bacon on it I didn't realize till I was mostly finished with it but I didn't taste any bacon on the "bacon tomato grilled cheese". The outside of the bread wasn't even crusty or crisp, just limp read more

I believe in general bread company is failing as a food industry Business. I have been to three bread co's near my area and was left several times unpleased. with waits that last up to 30-45 minutes and an outcome with the wrong order. The staff at the sunset plaza location is heard cussing at each other and overall rude. This is very disappointing to me because I have loved bread company for years but I am to the point where you have lost my busines. read more

Solid place to get a soup and salad or a sandwich. The fireplace is a nice touch as well and they have free wifi. I am sure all of the desserts are as unhealthy as can be, but they sure taste good! read more

I was so confused by this Bread Co. I study at Bread Co all the time, just not this one. At this one they bring your food out to you and clean off your table when you're done. Now I know this sounds ridiculous, but I just want it to be like all the other Bread Cos. Don't go doing something different. I need consistency in my life! I like Bread Co well enough. Pretty basic stuff. read more

I've always liked Bread Co for many different reasons...and so has the rest of St. Louis. This location is a prime spot for lunch go-ers. The staff is very friendly and will help you in any way to make sure your visit is a great one. If the weather is nice, try your best to sit outside, they have a great wrap around patio. Do join their new club, you will earn freebies. I think, as the weather continues to get nicer, I will be making more appearances here. read more

Amazing service! Efficiency at it's finest at this location. I was the only customer on the board to have their food prepared and it took a lightening 6 minutes and 10 seconds to retrieve my complicated order of a French bagguette and a strawberry GoGurt. The service must have been exceptionally under par as my number started to blink red. Must have been a sign of excellence. read more

Been waiting 25 minutes and no sign of my food. Will not be back. Kiosk out of pagers so checked with nice employee who assured me I was in right place. Paid already so will continue to wait. read more