I brought my 12 year old daughter in after she chipped her two front teeth at school, and while we were able to get a same-day appointment, the overall experience left me feeling uncomfortable and disappointed. The dentist let us know they wouldn't be able to fix her teeth until the following Wednesday. My daughter was already very upset and self-conscious about her appearance, so hearing that was hard for her. Since it was already after 2pm on a Friday and time was limited, I stepped out briefly (about 5-10 minutes) to call other dental offices to see if anyone could help sooner. During that time, while my daughter was being attended to, the front desk staff came and told me I needed to check out immediately. The tone felt unnecessarily impatient and somewhat aggravated. I politely asked if I could make one more quick call given the circumstances and timing, but I was again told I had to check out right away. I understand offices have policies and schedules to maintain, but the lack of empathy and communication in that moment was disappointing--especially given that my child was visibly distressed. If there was a reason for the urgency, it would have gone a long way to simply explain it in a calm and respectful way. Overall, while the dentist was professional, the front desk interaction left a negative impression during what was already a stressful situation. read more

This is for the St Louis Pediatric Dentistry that has four locations (O'Fallon, Des Peres, Ladue and Chesterfield). We went for our first visit, which wasn't awful, although it wasn't great either. They were friendly, but not great at helping my daughter understand what was going on, as it was her first dentist appointment. What really upset me is that they scheduled me and then, when it was almost time for our second appointment, they had to reschedule me 3 months out! I was upset, but went with the new date. Then, when it was almost time for our rescheduled appointment, they called me again, and said that they had to reschedule me AGAIN, another 3 months out! I asked why, and they said that they schedule so far in advance, that they don't know their doctor's schedules yet. So they are scheduling patients without knowing if a doctor will be available. read more

We love this dental practice! Everyone is so friendly and helpful from the front desk staff, hygienists and dentists. We go twice yearly for cleanings and have since my daughter was 2. We have not had any other procedures at this time other than cleanings and x-rays. The hygienists are so patient with children who are feeling nervous. I appreciate that they are willing to forego any part in order to avoid making the dental experience aversive. We have loved every hygienist and dentist we have seen. The front desk has also been quick to respond to inquiries sent via the website. read more

My 4yr old son has been asking to go back since the last dental appointment. He used to be afraid, but the staff here always make sure he is as comfortable as can be and happy. It isn't only great for him, but for me too knowing I don't have to fib or mislead him into going. I have had two dentists work with him for fillings and one crown and they are so professional and great at keeping me informed along the way. The office is also BEAUTIFUL! The waiting area has tablets for the kids, books and movies along with a refreshment station for the adults. In each exam room they also provide tablets and have the TVs mounted on the ceiling to distract even the wildest of kiddos...I know, because mine is one of the wildest. read more

They are great with my kids. I will be sad when my kiddos are too old. The environment is clean and comforting. The rooms have movies playing in the ceiling. They use no fear dentistry practices. Prizes at the end are fun read more

tl/dr: Absolutely NEVER let these people (esp Dr. Lindsey) near your child!! They performed a procedure on my 4 year old without my permission or even informing me! Then said I "signed" the treatment plan after lying to me about what I was signing and putting my signature on something I never agreed to. This is ASSAULT and FRAUD. We came here for a crown for my 4 year old daughter and they asked me to sign the treatment plan by signing digitally on a little box attached by a cord to the computer without being able to see what I was even signing. It felt like a bad idea at the time and I should have listened to that. We come back for the appt and they get my daughter hooked up to the nitrous oxide & say they are "confirming the treatment plan" of a stainless crown. They had never told me this & no way was I going to allow a metal crown on a front tooth that my daughter would have until 12 & so I say I want a white crown. They say that only 1 of their dentists (Dr. Lindsey) does them so I will have to come back. Fine. We come back & this time not only is my daughter hooked up to the nitrous oxide but has had the injection to numb her & the doctor is ready to go. Now she hands me a piece of paper & says that it's a "reminder" of the info they gave me before on dietary restrictions. I told her they hadn't told me anything & she says it's basically just nothing sticky. I asked for how long and they say indefinitely!! WHAT?? So now here I am with my daughter having already gone through so much (the needle was the scariest part & that was over by now) & they are irritated that I am asking questions. I was told those were my only 2 options (this was a lie) so I could either let them go ahead or they could switch back to metal (which didn't have those rules). I really didn't want the metal because I figured it could lead to her being made fun of so I said go ahead with the white I suppose. They get done & ask me to sign another little digital box (again without being able to see what I am signing) & am told I am signing something for insurance for the "nerve treatment" (which I thought meant the anesthetic). Then we leave & pay on the way out but it wasn't til my credit card was billed more than I was told that I looked more carefully at the bill. It listed a treatment I was never told about. I called to ask & was told she had a "baby root canal". WHAT??? No one told me this. I told the person on the phone that I had been in the room the whole time & was never told she needed a root canal. I would have expected that if they got in there and it was worse than they thought & she needed a root canal that they would have told me so but NOPE. This was when I found out the "nerve treatment" was a root canal. Now I suppose technically a root canal is a form of a nerve treatment but so is the anesthetic they gave her to drill so I thought that was what she meant. The office manager said that they don't like to scare the kids so they use "kid friendly" terms & that was why she said it like that. But she could have asked me to step outside rather than just not telling me! It is NEVER ok to do a medical procedure on a small child without asking or at least telling her parents. Not getting my permission made this ASSAULT. I told the office manager this & she just kept repeating that I had "signed the treatment plan". Yeeeeah...remember how they made me sign an "insurance form" without letting me see it? It was actually a new treatment plan that approved of the root canal that they had already done at that point. I had to explain to this woman that since I had not seen what I was signing and was lied to about what it was, that NO, in fact I had NOT signed the treatment plan. I told her that they had put my signature on something but that didn't mean I signed it. I explained that this was no different than if I had signed a paper form & then my signature had been cut and pasted onto another form that I didn't agree to. It is not ok and it is FRAUD. But the most I ever got out of anyone was that they would tell the dentist about my "concerns" and call me back the next day. I waited 2 weeks before finally calling them back & she still just kept saying that I "signed the treatment plan". NO I DID NOT. I asked to talk to the dentist about the issue & was told the dentist was "willing" to have my daughter come in for another exam that same day at 3:45 which didn't even give us enough time to get there (plus I didn't want her near my kid again). I asked to speak to her on the phone instead & was told she was booked with patients. I said I understand but can she speak to me on the phone at 3:45 since she's available then? The office manager said she would ask the dentist if she's "willing" to meet with me on the phone and will call me back and I never heard from them again. I am in the process of submitting a complaint to the ADA and trying to see what else can be done. read more

Dr Lindsey should not be a childrens dentist. Avoid at all cost unless you children think going to the dentist is fun. She has ZERO TOLERANCE for any kids who are nervous or apprehensive about getting a cavity filled. When my daughter was upset while getting a cavity filled and immediately told me that she couldn't do the procedure because it wasn't safe because my daughter was too apprehensive and recommended sedation. This is the same dentist who recommended the same thing for my son who has autism and didn't want the light on his eyes. I followed her advise the first time with my son and did sedation and it was the most traumatic experience I have ever had with my son. If she is going to be working with children she should be able to understand that having a cavity filled might me a little scary. A quick google search of Dr Lindsay Reed had enough reviews to show me I was not alone in my experience. read more

Dr. Danielle is INCREDIBLE!!! I cannot say enough great things about her and the staff. They allow you to go back with your child. They are kind and caring. So professional and explain the treatment plan in detail and answer any questions you have. We have had awful experiences in the past and could not be happier with seeing them today! I HIGHLY recommend taking your children here! read more