My son and I came to this store for the first time and we were highly impressed of how helpful and…read moreknowledgeable Mr Jay McCraken was. He was very patient, pleasant and took the time to show and tell us all about guitars. Family owned and operated business, what a great local gem this is! I strongly recommend this place!

Great people, Fantastic selection. Tommy, Matt & Jay are…read moreFabulous. I love coming and playing in the Bluegrass Jams every other week.

Not friendly. Only interested in selling some piano made by Wyman. I went in to look at a Mason &…read moreHamlin, but he didn't even want me to play it. I am a professional musician and I will never return to this place. If you want to buy quality pianos then go to Piedmont Music Center in Winston Salem.

This place is awesome! They truly care about the wellbeing of their customers and strive to treat…read morethem with the utmost respect. They have gone out of their way time and time again to meet my needs. Highly recommend!

While they were shortstaffed for a while the past year or so, they are well staffed now and have an…read moreexcellent technician named Mitch. Mitch is very friendly, resourceful and enjoyable to deal with. He installed a pick up and restrung my guitar for me, which all turned out great. I definitely recommend you going to see him if you have a technical issue or question about your guitar.

The people are friendly and helpful. Anytime I ask a question or one of my kids has questions. They…read moreprovide lots of information and hands-on advice. The store is always clean and organized.

I bought a used guitar from this shop and it's now my favorite one to play live. I love my BC…read moreRich! Thank you, Music Go Round, for your help and awesome customer service.

I bought a pedal from this store that arrived with an intermittent functional issue. After proper…read moretroubleshooting to rule out cables, power, and setup, I sent the store a video clearly showing the defect about 18 days after delivery. Despite the clear evidence, the initial response was simply that the issue was "outside policy," and no help was offered. It took repeated follow-ups from me, across different platforms, before the store finally approved a very small partial refund. At no point did they meaningfully acknowledge responsibility for selling a pedal that wasn't fully functional. I'm leaving this review so other buyers understand how issues are handled here. Based on my experience, customer support was minimal and resistant once a problem came up.

I usually have a good experience at this Guitar Center, but today left me in some doubt about their…read moreability to do business fairly. I came in to buy 2 D'Addario Humidipaks Maintain. They had a hard time finding them, but 9 were supposed to be in stock. Finally found 7, of which 5 had severely crushed boxes. Still full price! Should be marked down because of condition. I also wanted one set of NYXL 1046 electric guitar strings. Full price is $12.99 but the web site for Guitar Center listed them as on sale for $9.99. I asked the sales rep behind the check-out if they were on sale. When he said no, I told him the price on the store's web site. He checked it and I was correct. But he had to get the manager to verify and change the price. I told him that the advertised price was what he was obligated to charge. There were no restrictions at all listed. After he stepped away, another rep told me that only the Balanced Tension were on sale, and oops, they are out. He tried selling me up, but they were out of the Balanced Tension too. Finally the first rep came back and said that I was correct and the price for any NYXL strings was $9.99. He insisted on using his phone to ring this up and that was where the problem happened. So after he arrived at the total, I verified the price.."two Humidipaks for $25.99 each and one set of NYXL strings for $9.99?" He confirmed with, "That's right". On the way home I checked my receipt, and I saw that he charged me $11.99 for the strings plus tax. Too little for me to go back and get my money, but enough to really seriously aggravate me. My advice, check your receipt before leaving the store. And for this particular crew in the store today (12/11/2025) , take a class on customer service!!!

I spent several hours in their acoustic guitar room, on several days, before finally choosing my…read morefirst guitar. She's beautiful. The staff here were super patient and taught me how to tune. It's a really relaxed environment. Highly recommended.

I stopped by Greensboro Music on a whim today, and I could always use some more strings. I ended up…read morestaying for an hour talking music with John and he showed me a couple of guitars that fit my style. This is one of the coolest music shops I've ever been in, such a great vibe. I plan to be back soon to drop some real money on a nice guitar.

A small locally-owned business with a proprietor who knows a lot about everything he sells. I was…read morelooking for a specific guitar and found it there at a fair price. Win/win.