Worst hospital experience. EVER…read more Between my parents, children and us, I have been to almost every hospital in the metro area. Multiple times. First time at United and would never go back. My husband's surgery was scheduled and then changed 3 days before surgery to a new day. The afternoon before surgery, the time was pushed back. Upon arrival it was pushed back. Then the surgery was still another hour later. It had to do with surgery room availability. If you are on My Chart, they send a lot of text messages. Most with very little information. One of them said to take normal meds on the morning of surgery with 2 sips of water. When we arrived, the nurse was upset that my husband took a particular med. He never received a pre-op phone call to discuss. Very strange. The surgery started late so I was left waiting in the surgical area for hours. They have an electronic board with color coding to tell you where the patient is in the process. They will also text you very brief messages that are generic. The board finally showed that my husband was out of surgery and so I packed up my laptop and waited for the doctor. I wasn't sure if they have a consult room or just come to you. No consult room. No one came. The person at the desk disappeared and never came back so no help there. I had to use the restroom but held it because no one had contacted me and I didn't want to miss the doctor. By now it was 4 hours post-surgery. I flagged down an employee walking down the hall and explained the situation. They said they would go to the surgery center and have someone contact me. 45 minutes later the center called and said my husband had been having some issues and they were waiting for a room to keep him overnight. The doctor finally came more than 5 hours post-surgery and apologized. It still was another hour for the room. By now it is after 7pm. My husband hasn't eaten in over 24 hours and is hungry. But the kitchen is closed. No one cared to ask if he was hungry while waiting for the room. He didn't have any dietary restrictions. The nurse finally brought him a cup of ice cream after 8pm. They also don't provide Kleenex, a toothbrush or toothpaste. Huh??? The next morning, the PA said he could go home soon. We waited, and waited and waited. The nursing staff disappeared. We finally buzzed them. We sat for 3 hours. Apparently they decided to fill the meds and were waiting. Here is the crazy part of that ... 3 of the meds were Tylenol, Advil and a stool softener. All of which we have at home in brand names vs. generic and they charged a lot. But the strangest part is when he was finally ready to go, they said he could leave. Did he want a transport downstairs? It could take another hour. Every hospital has always made us ride in a wheelchair due to liability issues. So we walked across the street to the parking ramp after surgery in the abdominal region. What??? The cafe is open shorter hours and the chicken enchilada special was very poor. The parking ramp (blue) is undergoing repair and is somewhat scary from a structural standpoint NOT recommended.

Staff was great! They took the time to personalize and talk to me about they're discoveries from my…read moreCT Scan- I didn't have a terrible time, although the vagrants that were there were a bit sickening for making they're own business an entire ER waiting rooms business- it seemed!?- everyone is already going through they're own-ITS THE ER- so why not just show some class more than broadcasting your issues for the world to hear- in the ER? LGBTQ-pick a new stage to gain sympathy please? Or else just keep a bit quieter esp in the ER? Thanks

Great team of compassionate & talented general surgeons. Would recommend this group to those in…read moresearch of world class minimally invasive surgery options, such as hernia repair & gallbladder removal.

Dr. William Rupp is fantastic and saved my life on more than one occasion. His bedside manner is…read moreimpeccable. He is sensitive and knowledgable. His care of me and my family while I was hospitalized is something I'll never forget.

I went there for an MRI; I was very apprehensive because I'm claustrophobic. Matthew, the tech was…read moregreat. He put an eye mask on me, headphones, a heated cover and padding under each elbow. I couldn't feel the machine moving me! Mentally, I was outside the machine.

I have been fairly happy with Summit Orthopedics for the Vadnais Heights and Woodbury locations…read more The only struggle I have had is after having injections, that the doctors don't like to prescribe pain meds. I have had 4 different epidural/steroidal injections in the last 3 months and they have caused significant pain for 2-3 days afterwards and I have missed a lot of work due to this. If I was given something right away for the pain, it would have been easier to get through those 2-3 initial days and I would not have had to miss work. I also do not like the fact that it can be difficult to get any discharge instructions or work restrictions after the procedures. Whenever I leave any Allina clinics, I am given specific notes and after visit summaries. I am a person that wants everything documented so that if I have questions afterwards, I can refer to the paperwork. The doctor's and other staff members are very friendly and usually seem to care about your health moving forward. The reason why I say usually is because I have felt not listened to on a couple different occasions. I know what is going on with my body and I need to be heard regardless of other past circumstances from their other clients.

My experience with this clinic was very disappointing. Scheduling an appointment often takes a…read moremonth or longer. Their new AI-based phone system is extremely difficult to navigate. Even when it correctly recognizes the department I request, it frequently transfers me to the wrong location or disconnects the call after multiple transfers. I was diagnosed with an infection, but when my test results were returned, my physician never reviewed them. I made numerous attempts to contact the office, but I was unable to reach anyone by phone because of the phone system. The only way to communicate with the clinic was to drive there in person. Given the seriousness of my medical situation, this lack of communication was very concerning. Based on my experience, I cannot recommend this clinic.

My 93-year old mother has been seeing one of the internists at this clinic and we had a 12:00…read moreappointment on 3/3/26. We arrived at 11:45 and were refused service. The receptionist said we had to be there at least 20 minutes before the scheduled appointment. I knew nothing about this. I made the appointment through the scheduling line, as usual and that was the time she was scheduled for. My mother is substantially demented, running low on the medication they sent her home with from the hospital, and is suffering from edema, which though present previously, has gotten so much worse and her prescribed furosemide is no longer taking care of this. They gave us an appointment in April. I'm planning on contacting my attorney. I will take her to Health Partners. I'll never use a Fairview Clinic or a Fairview Hospital again. We'll take her to Regions.

I have been to High Pointe three times now: for two spinal shots and one spinal surgery at C5-C6…read more All three times, the experience has been exceptional - from the welcome I received upon check-in to my departure. The nursing staff and medical team are collectively well-qualified, compassionate, and professional. They thoroughly explain the procedure, what to expect, and the proper after-care at home. For my most recent procedure, the spinal surgery, I was impressed with how well the IV was inserted. Normally, phlebotomists have difficulty with IVs and drawing blood since I have rolling veins. Not so in this case! It was probably one of the easiest times I've ever had one done and there was little pain. The anesthesiologist asked a comprehensive number of questions and ensured that I felt comfortable going into surgery. Since I was having surgery on my neck and the normal way to put in a breathing tube would have cause additional stress on my neck (and ultimately pain, even if I couldn't feel it during surgery), he went out of his way to determine a way to insert a breathing tube effectively and without causing pain. I didn't ask that he do this. He did this on this own which shows his commitment to compassionate care and doing no harm to patients. The surgeon did a phenomenal job on the spinal surgery! After I had been dealing with a pinched nerve in the C5-6 region for 11 months, he was able to correct it during the surgery! He removed part of the vertebrae and noted that the nerve "popped up" immediately - exactly the result that was needed. Immediately after the surgery, I had NO PAIN OR NUMBNESSS in my left arm and hand. After living with the pain and numbness for 11 months, it felt surreal to go about the rest of my day without even a minutest amount of pain in my left arm or hand. The pain in my neck (where the surgical site was) is sore, but that's expected and I was told to expect it since muscles and tissues would be moved around, and part of the vertebrae removed. The appropriate amount of medication was prescribed and is able to address the pain. High Pointe followed up with me the day after my surgery to check on me. I gave an update and had a couple of questions for the nurse. She was able to answer my question quickly. I would high recommend High Pointe for anyone considering surgery by one of the providers. The experience far exceeded my expectations!

This is the third in my series related to my knee surgery to replace a torn ACL. See…read morehttp://www.yelp.com/biz/st-croix-orthopaedics-pa-saint-paul#hrid:QxOea9z44dPz_vn88PxYFg for the second review. High Pointe is where I had my surgery. If a surgery center receives anything but a five star rating, you should be scared. Very scared. Fortunately, I didn't have to be. Being clean and well kept for a medical facility goes without saying. But the staff was very friendly and put you at ease. I wasn't very scared of going into surgery, but I'd be lying if I told you I wasn't at all apprehensive. It is surgery after all, even if it is miles away from any vital organs. Any number of things can go wrong. And the staff there was all smiley and joked around with me to help disperse some of that apprehensiveness. (One of the receptionists was a Vikings fan and made a comment about my Vikings sweatshirt. We had some fun poking fun at our next door rivals.) You had a private stall to get ready and whoever was there with you was allowed to see you just before they took you away. I remember being sprawled out on a surgery table with arms out much like Neo was in the last Matrix movie. It was kind of surreal and very Holy-like. I don't remember much of the recovery area as I only woke up briefly to mumble that I felt nauseous. I didn't feel like I said it very loud, but I heard some nurses scrambling to page a doc to see if they could give me some medicine for it, so either I said it louder than I thought, or the nurses were very attentive. Surgery didn't turn out to be that big of a deal to me other than not reacting well to general anesthetic. With that said, I don't care to repeat it anytime soon. But if I end up back at High Pointe, I'll certainly feel better that I'm in good hands.

Run away! I had hernia surgery here with Dr Kemp. I had a huge bulging hernia. You can't miss…read moreit. She operated in the wrong spot. I came out with the same bulge and realized it after taking off the bandages 5 days later. They were not pleasant to talk to after. No apologies. No admission of guilt. I have had it confirmed by doctors, surgeons and imaging. If this has happened to you at SGS please contact me. 952-239-2447 Joey

I recently went through the process to prepare for and have Bariatric surgery. I have nothing but…read morepraise for Kelly the nurse coordinator and her team who helped me through the prep process. My surgeon went amazingly well thanks to Dr. Lippert and the hospital staff. Follow up with Liz at the Maple Grove clinic has been great. Everyone at the clinic and hospital has been very helpful and the whole process went smoothly. Would recommend Specialists in General Surgery and Dr. Lippert to my friends and family.

I rarely leave a negative review. I left their office with 20 circles on my body that they wanted…read moreto dig out to review for cancer. This week I went to Mayo Clinic to have a full dermatology review conducted. There were zero issues with anything on my body!! How many people have paid huge $$$ because of the fear they spread. Shameful!

Horrible customer service…read more Called to make my first appointment (new patient) and the lady asked me if I was lying about my name, asked about my immigration status, and had a terrible attitude which was clearly driven by the fact that I do not sound "american". They need to do some serious non-discrimination training.

I started going to Dr. Copeland on the recommendation of neighbors when my old dentist retired. He…read moreseemed competent although he and his hygienist had an odd habit of bickering with each other while they worked. Then I had to get a crown. It never fit right, and after a year and two or three adjustments he agreed to replace it. The process of removing the old crown was brutal. He pounded on my tooth hard enough that I began to wonder if he was angry about having to redo it without compensation. The pain was enough to bring me to tears, something that had never happened to me at the dentist. After that I decided to go elsewhere. Fast forward 4-5 years. The replacement crown--which never did feel quite natural-- failed so I had to have it replaced, this time by a different dentist. I was amazed that the process of removing the old crown took very little time and was not a traumatic experience at all. I know people who go to Dr. Copeland and are satisfied, but I would not go back.

I have been seeng Dr Copeland for as long as I can remember. The office is open and warm feeling,…read morethe waiting area pleasant , the staff are quite thorough. Dr Copeland is engaging and very personable which means he always ask you a question when you cant answer because his hands are in your mouth. He knows everyone he sees by their first name and not because he looked it up. That is a sign of caring to me. As a dentist he is talented. When my mom needed a new implant or bridge and she didnt want to pay all that money for that he made her a "temporary" that is still there 6 years later. A pleasant dental experience which seems like an oxymoron since noone really likes going to the dentist. The yelp category says oral surgeon but I think it should be general dentistry