Sent two very young guys (20-ish) out for some frozen pipes at my barn. They spent just under 2…read morehours. I was charged for 4 hours work EACH (8 hours) and a trip fee for coming out to Southampton (30-35 min). The total was $1115 for 2 hours work and TOPS 1.5 hours drive roundtrip. When I questioned the rate, this was the response: "I'm sorry Hourly rates are based off employees salary and benefits so when they are on the clock those rates are charged to the beneficiary they may not have been Physically at your project but that's the total hours they had into it " How are you charging for their time when not here? Doesn't the service fee cover that? And they weren't both working but taking turns. And the water did not thaw. The next morning I went out and the water had thawed thankfully. Ryan was responsive when I reached out so I appreciate that, but the charges were over the top.

Ryan did some extensive plumbing work about a year ago. All went well at that time. I have a new…read moreleak in the work he did. Not responding to phone or text for past 3 days. I certainly cannot recommend him.

After malfeasant Clayton (of Reynolds Plumbing and Heating) installed a shower valve and a dial for…read morecontrolling the temperature in the shower I cannot turn the dial for the temperature for water to H, the hottest setting and as a result the shower is only lukewarm, or exceedingly cold. Reynolds will not fix the problem or give me a refund. Reynolds charged me $380. for his employee Clayton to flood my walls and steps beneath my shower. Reynold and his employees are malfeasant con artists who do terrible work for high prices who do not guarantee their work. Moreover, the shower valve leaks as it did before the installation and now my shower is only cold, not hot. I lost $380. when I hired Reynolds and my shower is worse than it was before his employee came here. I do not recommend them.

Quality work done quickly - Reynolds responded quickly to my inquiries (their web portal and…read moretraditional phone communication tools are both effective and efficient). All staff I interacted with were professional, helpful and friendly. Kirtis was able to fix a leaky pipe so quickly - very impressive. Reynolds will be my 'go-to' for any future plumbing and heating needs!

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

It's the business office that's really sketchy: overpriced is a nice way of putting it. Asked which…read morewould be the better value, maintenance contract or just send out a technician to look; the answer was vague enough to make me wonder. Paid a bundle for a tech to look things over (including $99 just to travel 20 miles) and a few months later we ended up needing to replace a unit. We've worked with them for multiple years and finally gave up because of the poor value for our money. Unbelievable that other reviewers think their prices are great.

Our technician was polite and respectful of our property. Was informative about all that he wat…read moredoing to repair our A/C. Recommended!

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

Wilson Services come by for two jobs in the past month, replacing a hot water heater and updating a…read morepart of the heating system. The crew did an excellent job in both cases. Definitely a cut above the competition.

Our favorite neighborhood plumber. Paul is real, honest and doesn't screw over his customers like…read moresome plumbers (ahem, in Greenfield) do. Stick with the honest ones! We've been using Paul for over 10 years and the fix is always solid and complete, never halfway done or full of fake fees. Thanks Paul!

I contracted with Paul to do my entire house. He only came here once, and the rest of the time he…read morehad young kids complete the work. The work they did was acceptable, but took far too long to finish. In the end, when I asked Paul to finish the last part of the contract, he was insulted by my request. He never finished the contracted work. I would stay away from Paul at all costs. He seems unstable and unable to run his business properly.

I have been a client of your company for many years and have a contract for both heating and…read morecooling. I had the cooling checked in April and was told nothing was wrong. I didnt try it until the first hot day in May and it did not work. The same worker came back and said that I had a leak and he was sorry he didnt notice it at his visit. He put an order in and I got an appointment for May 24. First of all, there were some hot days and I did not have air conditioning. Now there is a weather report that it may hit 90 this coming weekend. I am 78 years old and have to contend with this upcoming weekend without air conditioning because they are not coming until May 24. I called this morning to ask for a manager to call back. I got a call back but it wasnt a manager and she said it wasnt an emergency and they were too busy to come sooner. I think it may be time for me to look for another heating and cooling company. Also, if I'm charged a fortune for the repair which should have been done back in April, I will really take my business elsewhere. Susan Zuckerman

So, our updated review. This has been a difficult relationship from the beginning. However, it…read moreseems to be improving. I manage rental properties. I don't live in them, and it's quite a drive to get there. I also operate other businesses, and I will explain why this matters. We initially paid another company to make a repair when a tenant had no heat or hot water. That company charged us over $600 to bleed air from heating lines. On Thanksgiving weekend, the same problem reoccurred. The first company would not answer the phone. I then called Four Seasons. They agreed to come out after hours, but only if we would meet the tech there to 1) Pay immediately and 2) Sign a service contract with them. Ok. I get that. So, we drove out, met the tech, waited around for the repair, which we were told was a maintenance issue. We paid just under $500 for this call. A week or so later, I had to return to the site. I noticed hot water pouring into the basement. I called Four Seasons. There was a problem with the unit they had just repaired. I was told that they were very busy, but would come out later that evening. The catch.....I had to wait there to pay them C.O.D. Wait. What? I thought that's why I signed a contract with you??? I was told that NOBODY gets billed. Everything is done C.O.D! A heated argument was had. The service manager at one point, told me that he would just refund $170 back to me, and to call someone else. I told him my situation, and how I couldn't just wait around all day at a House I don't live in. It's winter! I also told him to keep his damn $170 and just fix my heat. After some argument, he agreed to come out and to bill me. The bill was paid as promised within a day. Fast forward 2 weeks. Another call for no heat or hot water. Same unit. I called Four Seasons and was told that I needed to be there to pay C.O.D! After I invented about 20 new cuss words, I was able to convince them to bill me. They went to the house, and advised me that I needed a new heat exchanger. They made a temporary fix, and ordered the part. When the part came in, they replaced it. 6 hours later, I get a call from tenant. No heat. No hot water. This time, Four Seasons went out to repair it. I recall it took 3 Trips, and I was told it was a maintenance issue. A dirty filter to be exact. Four Seasons then returned to do the maintenance. So far so good. However, today I got the bill. I was charged for the heat exchanger, which should be covered by warranty. Summary: Four Seasons is capable of being a 5 Star company. They NEED to work on their customer service. Not every call is a deadbeat. Some of us are respectable business owners, who appreciate lasting business relationships. They seem to be working on their issues, and I will continue to use them when needed, as long as they commit to improvement. Update: Just got another bill for $334 for overtime to address the maintenance issue (dirty filter).

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.