I found my 84 year old mom with dementia unresponsive when I swung by for a visit. My 90 year old…read moredad was leaning over her on the couch confused and unsure what to do. I quickly called 911 and EMS was there within ten minutes. They wasted no time rushing her to Christus St Vincent where she spent eight hours in the ER while they stabilized her, and then another five days in ICU before being transferred to a Specialized Nursing Unit. She had pneumonia, which had turned septic, and it's scary to know how close we came to losing her. Fortunately a week before all of this I had convinced my parents to give me their medical powers of attorney, so I was the one talking to the doctors about her DNR requests, treatment and prognosis throughout. There is no question that they saved her life. I have three sisters who all live out of state, so during every discussion I had with the doctors and nurses I asked them if I could record the conversations in order to accurately be able to relay the information on to my sisters and they were very understanding about it, and were able to explain in layman's terms anything I needed clarification on. I can't thank them enough for what they did because from the doctors all the way down to the nurses and radiology techs there is no doubt in my mind that my mom wouldn't still by here if not for their excellent care.

While I do believe NP Pino has the best intentions, the practice and system are failures. All…read moreappointments are 30 minutes regardless of need. The first appointment was a general, introductory conversation, no exam. The second was an exam including pap. I had not had one in years - and thankfully everything is good - but given I'm at the opposite / receiving end, I have no idea what she is doing. Within 30 minutes of leaving the exam I ruined a nice pair of pants. I was told later I had to ask for a pad. Is this a costly item? I called end of March to get a referral for an ENT. The white noise machine in the judicial court building created tinnitus during my "ordered to appear" service for the Meta case. No referral but I should go to urgent care or wait months. I asked to be put on a cancellation list. Not sure one exists ... never got a call. I went to urgent care and got a referral for an ENT. Asked numerous times for them to fax the referral to a St Christus ENT (the first being Dr. Brown who they seem to promote). Somehow even though I confirmed the fax number it never showed up. Eventually the urgent care said they handed me a printout and I should take it in myself. I mentioned this to Pino's office. They indicated it's not their fault. I love Santa Fe and worked 40 years so I could retire there. I bought a fixer upper and finished remodeling it myself last week. I left the next day and put it on the market. I have no health issues and take no meds; this tinnitus is the first one I've dealt with anything in retirement and given the intentionally dismal care and support of this practice and few physicians who take new patients, this isn't the place to retire. Since leaving I have established new insurance, scheduled a doc, and will be seen before anyone in Santa Fe cared enough to see me. No need to respond to this by anyone in the practice or in Santa Fe. The ridiculous comment about my attitude when I called and pushed option 1 EIGHT TIMES to cancel my upcoming appointment says everything I need to know about how you operate. I never received a call back from the office manager and won't read or follow up on anything you have to say at this point.

I hadn't been here in about 15 years prior to the remodel and had to bring my mom to get some…read morebloodwork done. My sister used to be an RN here and when I would visit it always had that sterile old style hospital feel (it still does in some areas) but the lobby was much nicer and more warm then it used to be. As for the care, it was good. We went to the lab and the process was smooth (picking your number and waiting). We did not wait long as walk ins. My mom seemed to fare well with the lab tech. We had to walk over to Radiology to schedule an MRI for my mom and that clerk was rude as she immediately assumed that we had an appointment but once my mom told her she needed to make an appointment she was sweet as pie. Parking was plentiful as they made more spots available then when I remembered. I have heard bad things about this hospital (which I am sure are true) but hopefully with some new blood in there they can turn their bad rep around.

I needed a vital medication refilled. I called several numbers, on hold forever. I finally called…read morethe Presbeterian Hospital... on their 24-hour line. A recorded message said the 24-hour line had no one staffing it. OK, I know hospital management is usually obsessed with profit margins, and they cut corners with patient services. But elimination of the 24-hour line is a very bad idea.

Had a great experience at Railyard -- the wait was longer than usual, at 1 hour 15 minutes, but…read morethey did see me as soon as they could. The NP I saw was warm, friendly, gave me good insight into what was going on with my medical need, and answered all of my questions. I'd recommend this Urgent Care to anyone who needs some quick advice on a minor medical issue, though I can't speak to how they'd handle something more severe.

Another amazing emergency visit to the excellent staff at Railyard Urgent Care. Professional care…read moreand genuine kindness in a clean well staffed and equipped facility. Thank you making our entire community healthier!

If I could leave negative stars, I would. Patient services are the worst I've ever had to deal…read morewith in a hospital. I've dealt with doctors in three different departments. They were all rude. Getting a call transferred from one department to another in their own hospital seems to be too much for them to do correctly. They kept transferring me to the Albuquerque campus. Calling the numbers listed for the gastrointerology and radiology departments in Santa Fe gets you sent to God knows where.

CAUTION: My Experience with Dr. Bulthuis. I'm sharing my experience to encourage others to get a…read moresecond opinion before any surgery with Dr. Bulthuis. I lived with a torn meniscus for over 20 years. When Dr. Bulthuis recommended meniscus trimming surgery, he said it was "my choice" and that I was a "good candidate" based on my MRI appearing younger than my actual age (mid-50s). These comments should have raised red flags. The problems that arose include: Minimal pre- and post-operative care instructions; When I experienced pain after accidentally bending down on my knee 3 weeks post-op, he blamed me and offered to operate again, without ordering a new MRI; He never discussed how my gait issues (pronation) would affect long-term outcomes; He didn't mention the higher surgical risks for women over 50; He never addressed how this surgery is often over-prescribed; He said my recovery would be 1 week to 1 year, while in reality it's been 15+ months with continuous physical therapy. Because of the surgery I can no longer ski, the main reason I agreed to surgery. I'm now learning to live with numerous permanent limitations I didn't have before. I don't know if the issues with Bulthuis were motivated by financial incentives, poor judgment on his part, or lack of communication, but I do know I wasn't treated with appropriate care or given complete information to make an informed decision. Please get a second opinion before any elective orthopedic surgery with Bulthuis.

Extremely limited services, even to federally recognized tribal members, this hospital was amazing…read moredecades ago. As tribes used their funding allotments closer to their reservations, SFIHS began shutting down portions of service. Now even registered American Indigenous peoples must have supplemental insurance to receive care. Mostly RNs and Physician's Assistants, the care is substandard. I was not encouraged to come back, to go back to my service unit on the reservation. Well, what happens when I don't lived there because there are no suitable jobs for my field of study. It's only ok for urgent care and there is no longer a good ER. There is no cardiologist to consult. Emergencies, like cardiac arrests and broken bones are sent to CSV ER. And that was a roll of the dice. If I need urgent care or ER, I'll try Presbyterian.

OK. there's a few things that you need to know if you come here... First off, ever since the…read moreFederal Government pulled the plug on the finances when it comes to the indigenous population of the USA, services have been cut, and you're kind of lucky to get any sort of treatment aside from aspirin for for being sick or anything. There's a semi-functional emergency room, but semi-functional is about it. HOWEVER, if you wait long enough and play the game right, you will get a referral to a functioning, or semi-functioning healthcare facility.... And if you, like me, are Native American, this will defray thousands upon thousands of costs down the road... Now to the review... Since this is pretty much a government operation in Santa Fe, expect all the locals who work here to be really nice because they are all about community... Many of these employees have worked here for decades, and know everyone who shows up on their steps like family. You will drive up to what is essentially razed earth, devoid of trees, or buildings to an asphalt parking lot that is devoid of humanity except for other people shuffling in in a desperate attempt to get health care... SOMETIME in the past year, the last waiting areas have been blocked off and are now unuseable due to some nebulous promise of some sort of upgrade in patient services. It hasn't happened... It looks terrible, totally run down... And it looks filthy. Instead of the neat designated arrows, there is now pink flyers telling all the sick people to wander around the building so that they can check in at what equates to a nebulous check in area. Pink paper flyers? Really? When you finally find the outpatient check in area (formerly the maternity ward), you check in and are then directed to the "new" waiting area... Welcome to the NEW waiting area, next to the old waiting area, except there isn't any lighting and you're forced to watch game shows on the two TV monitors... If you're lucky, as I was, you'll run into old friends from decades past or use the light from the single window to read or do homework... Eventually the staff (who were totally wonderful and understanding to me) will call your number, register you, and then you can expect to wait one to three hours to see a doctor. (I was totally annoyed and went down the street to get some food). When I got back, roughly 45 minutes later, my number was called... Yes, I know how things work... My doctor was great, and after all the waiting, I got everything I needed done for my medical issue... So i'm not complaining, although I am dinging this medical facility a star for not having WiFi... I expected a 3 hour wait, and that was pretty much true. I blame the federal government for not providing proper funding to some of this countrie's more impoverished peoples... OBAMA, WHERE ARE YOU?!?!?! NO MORE EMPTY PROMISES PLEASE!

I believe the model that Santa Fe Mobile MD is using to provide healthcare is ideal. It is the…read moreultimate in patient centered care and it is clear the doctors love their work! At a time when it is nearly impossible to find a primary care provider much less get an appointment I can now feel confident knowing that I have a Physician I can count on. All of my referrals have been made, all I need to do now is follow up with the appropriate labs and procedures. It was such an easy quick way to do an annual visit, I did not have to go anywhere! Dr. Rosen, is absolutely brilliant, I know I am in good hands for my annual wellness visit and should I have the unfortunate situation of becoming ill, I know I will be getting the best care available.

I highly recommend working with Dr. Stewart Anderson. He helped me control my blood pressure and…read morecholesterol levels. He is a good listener and cares.about his patients.

It seems to me that everything about the Medical Center can be improved. I had something stolen and…read moreI have not been able to get in touch with anybody at this Medical Center. Every single number I have called goes to voicemail. Everyone. Including the administrator and his office two messages no return call. The only doctor I recommend is Dr. Gutierrez. Somebody needs to do something.

We were here for a nail-through foot emergency. We were promptly seen and there was plenty of space…read moreand rooms available. The nurse on shift seemed like he was in training but he was very kind and accommodating as were the front desk staff. The experience would have likely been positive given the circumstances but Dr. Eric Ketchman's technique and bedside manner are borderline appalling. As a microbial scientist I understand the importance of aseptic technique but Dr. Ketchman clearly didn't. I watched uncomfortably as he used tools ungloved and touched the wounded area also ungloved. I do want to say that sometimes he had gloves on but that doesn't do much good when you had your bare hands touching stuff earlier. To top it off he had his mask below his nose and was inches away from the patient. At this point in the pandemic I can say with confidence that if you're a doctor who refuses to properly wear a mask and believe in medical science, then you need to find an alternative career. Putting aside his lack of sanitary technique, he was also bad at talking the patient through every step of treatment which in this case was especially important as the patient had never been to a hospital before and was shaking from nerves. Finally, he did not numb the wound before digging around which was agony to the patient. I finally interrupted to ask if the patient was okay and then he realized how much pain he was putting them in. So I'd like to ask Dr. Ketchman to please give any person with an open wound a numbing agent before rummaging around in it. I think that's just common sense.

After an unfortunate cancer diagnosis at age 44, I went to the first cancer center I was referred…read moreto. (Nexus.) My medical oncologist was cold and had a horrible bedside manner. I was scared out of my mind, and she did nothing but make me feel worse after each appointment. I decided to seek out an alternative, which led me to CSV Cancer Center. I was lucky enough to get Dr. Ali as my new medical oncologist. He is absolutely amazing. Brilliant, kind, warm, he treats you like a fellow human being, not like just another name to check off on the chart. He listens and answers all of my questions with patience, knowledge, and even some humor. All of this is so appreciated when you're facing such a scary diagnosis. His nurse Deena is a gem!!!! My surgeon was Dr. Jambhekar, I also found her to be amazing. (CSV fired her for some reason, and was very lax about informing her patients. I am unimpressed with that!!) All of the nurses I have encountered have been amazing, from the chemo suite, to radiation, to surgery and medical oncology. The women who work at the front checking us all in are also wonderful. Despite having a two hour round trip every time I go to the Cancer center, I find it well worth it. I'm coming up on my two year diagnosis anniversary, I wouldn't want to have care anywhere else. Thank you to all the amazing people who work here!!

I have had nothing but great experiences at the CSV cancer center. I was given a partial diagnosis…read moreof cancer while in a hospital far from my home in northern NM. That hospital told me on day 5 of 11 that they would take care of scheduling everything once I told them where I wanted my cancer treatment to be done. By day eleven that had done absolutely nothing, including giving me my records or forwarding them to CSV. CHRISTUS really went out of their way to get my diagnosis from the hospital, and the other hospital was incredibly stubborn in their ability to ignore repeated requests but the ladies at CSV proved more effective. That was just the start of their above and beyond treatment. Doctors and Nurse practitioners regularly walk patients back out to the scheduler to make sure the next few appointments get made, they walk new patients over to their next destination in the center, they take time to ask questions, answer questions and reassure. The nurses are always hustling, always concerned and accommodating. Each patient receives a main nurse during chemo infusions, but they work together for the comfort of the patient. Their CNA's are awesome (looking at you Angelica). Their reception group is terrific and really has been pushing extra hard recently. Support staff are kind and efficient. Volunteers are epic! With the arrival of so many Nexus patients it's been a little busy, but they are pushing extra hard to make each patient a priority during their appointment, and hiring more staff as well. I'm not thrilled to have cancer, but I have found a lot of people to be thankful for during the last few months with CSV.

Pres Family Med on St. Michael's ALREADY has a low score, so they do not care about delivering…read morequality healthcare as they've clearly chosen to NOT make corrections, nonetheless I feel compelled to share my HORRIBLE experience with this facility. I waited for an hour , and they ultimately refused to see me, because I refused to sign their electronic agreement, and instead, requested a paper copy, mind you, this was an appointment I had waited 6 months to attend. Save yourself the heartache, seek care elsewhere.

Bar far the rudest staff I have spoken with. I waited over 2 months for my appointment; they called…read moreme the day before my appointment and told me they will cancel because I don't meet their criteria for Endocrinologist. After I got a referral from my doctor. The receptionist wanted me to tell what my symptoms are etc. I told her I was waiting to explain to the doctor not her.

I Just wanted to follow up my prior review, on Minute Clinic, as I decided to go to the one over on…read moreCordova road as my primary did not have any flu shots yet. I was treated by Candace and she was fantastic, she saw the issue with the insurance and still made sure I didn't go home without my flu shot. She is filing a claim with my insurance manually and gave me a receipt, just in case I need to file for an out-of-network reimbursement. Candace is a knowledgeable, professional, patient and caring person!

Excellent service from I believe dr Candace? She was very patient and professional. We went there…read morewhile on vacation in Santa Fe and couldn't have been more pleased with the care given. Highly recommend.