They fixed a massive electrical failure in our '17 BMW. Price and speed of repair seemed reasonable…read moreand the results were perfect. They said the previous shop that was aware of the issue (that I chose to ignore) should've told me the issue could grow worse with neglect. I thought, "oh well, we can live without the stereo and back-up camera for a while." Wish I had gone to Pete Lea's first.

Ruined my car and it could've been so much worse. Came in for an oil change and they also checked…read morethe rear differential fluid. Cut to 3 weeks later and my rear tires seized up as I was driving 70 MPH! Found out the plug from the fluid they checked wasn't there. The fluid had all leaked out and caused my back end to freeze up. Either they never put it back or put it back carelessly. They claimed it wasn't their fault and also said I voided a warranty that said I had to take it back to their shop. I was 2 hours away from Olympia and at the time didn't know what was wrong with it so why would I tow it there? I had to sell my 7 year old 4 runner for scrap and buy a new car. They're lucky no one was hurt when my car suddenly froze up on the freeway. My hope is they are more cautious and careful in the future. zero stars.

Jerry at Jimmy's Auto helped out this single mom in a pinch!…read more After barely making it to my son's doctor appt that afternoon, the car barely chug-chugged to Jimmy's. (Yelp led me to the closest mechanics and I'm glad to have found the many positive reviews at Jimmy's because it was close!) It was a short wait and simple fix to get us back on the road (water in the ignition coil; missing a seal) and as a single mother, I AM SO GRATEFUL that Earth Angels like Jerry exist and don't take us for a ride Also, Jimmy's has a very cool and clean lobby; hip velvet sofas instead of plastic chairs. PLUS, this is the cutest bathroom sign I've ever seen! Thanks Jerry and Jimmy!

I recently dropped off my car for services and let me tell you, I was impressed. The mechanics are…read morethorough and professional, with fair prices. I dropped my car off at noon and picked it up within 2 hours! I suggest you call ahead to schedule, great guys!

In my 35 years of patronizing Ben's auto words that readily come to mind are honesty, transparency,…read moreand dependability. Ownership changed at the end of 2025. I was skeptical about the new ownership's commitment to the Ben's standard of customer service and satisfaction. In February 2026 and again April 2026, I took my car into Ben's-which has never been worked on by anyone but techs from this shop-and was overwhelmingly impressed by the new owner/management Eric. He not only displayed his commitment to previously stated virtues that many have come to associate with Ben's auto repair's reputation; he is far above reproach in caring about his customers. Although I am saddened by the loss of Ted (retirement), I am overjoyed that he left the legacy in the hands of someone (Eric) well deserving and trustworthy. I will continue to get my vehicles serviced by this shop/team and encourage everyone that is in ear shot to do the same. Trust is most important to me in this line of service; and I continue to hold the highest regard for Ben's Automotive's management/team. B&Y Green

Jan 2026 ownership has changed. Ted retired at the end of 2025. Eric seems like a promising…read morebusiness man-- he is not a mechanic. I had two interactions with him and overall I'm neutral. Interested to see how others experience the new structure.

$40 to change a rear light bulb. Carlos said "he would take care of it". Would be nice to tell your…read morecustomers what you mean and what you charge so they can decide.

I will start with saying they are very polite and nice but that's about all they've got going. I…read morebrought them my truck KNOWING it needed a transmission replacement or rebuild because they would not give me any kind of quote over the phone, just for them to "diagnose" and tell me it needs a transmission. They told me that they DO NOT rebuild transmissions, they are ONLY willing to replace them with transmissions from a second company whose transmissions are double the price of a factory transmission. They then quoted me almost $8000 to replace my transmission, which any mechanic can pull and replace a transmission for less than Olympic Transmissions. So they charged me $150 just to tell me what I already knew. I highly recommend Thurston county transmission just down the street. They quoted me over the phone less than the cost of Olympics transmission alone to actually rebuild my transmission like to an upgraded heavy duty transmission with a LIFETIME WARRANTY. In my opinion this is a terrible way to run a business and are just scamming people out of a $150 diagnostic fee. They should not claim to be a transmission shop if they aren't even able to rebuild transmissions and only install another company's grossly overpriced transmissions that don't even come with a lifetime warranty like Thurston County Transmission offers for a fraction of the price.

My ML320 Mercedes is looking for local service after spending all its life in Bellevue. Been…read morecomparing a bit, tried a couple places. Gary's and Tye are well organized, responsive, and get to the problem. Had an A/C problem, not on regular maintenance checks oddly enough. Also discussed best plan for future preventative maintenance. Very pleased with results.

I took my car in to find out what was wrong and they charged me over $300 just for the bid.read more

Olympia Autoworks is what every shop should be: Honest, fairly priced, transparent, responsive, and…read morefriendly! I brought in a car that I purchased recently with unknown service history. Their complimentary multi point inspection with pictures (free with paid oil change) gave me insight into the health and status of fluids, ball joints, suspension, and general condition of the car. This level of transparency is amazing, because I've definitely been to OTHER shops that would have told me all of the fluids need to be replaced without any proof. I highly recommend Olympia Autoworks for your service needs!

I asked them many times to let me know what work was needed and how much it would cost, with a…read morebreakdown, in writing, of parts and labor, before they started any work. They assured me that they would provide this info before doing any work and that the assessment would not cost me anything. Instead, over a week after bringing in the car, they completed the work without telling what work would be done, without notifying me how much anything would cost, and it cost hundreds of dollars. No notice or breakdown of parts and labor as promised. The techs end their shifts around 3 and the person who answered the phones and called to let me know the car was ready could not tell me what work was done, why it was done, nothing. If you opt to work with this garage, get everything in writing up front and in person and do not leave your car with them if you can help it.

Honest Honest Honest. Had every chance to take advantage of my 80+ year old parents treated them…read morewell with great service. We have been very happy over the years trusting our vehicles to TK. ' '

Very knowledgeable and prices are very reasonable. TK if you talk to him is very down to earth and…read morea quality individual. Had no desire to gouge the customer

These guys have earned my trust time and time again. In reality this is the only shop around that…read moredoes not BS with you and will get things done. Good value and great communication. I have continued going them despite living farther away. If you have a subaru, you NEED to check them out. If you have other makes, you still NEED to give em a try. Best around.

Absolutely the best non-dealership auto shop I've ever dealt with…read more As good as it gets customer service. Zero sketchy vibes from this owner and crew. Knowledge and workmanship appear tiptop, especially when it comes to Subaru (OEM parts only). I was referred by the owner of Quality Muffler and Brake who also does fantastic work. So glad. This is my new auto service spot. Highly recommended as of this post