We had been looking for a leather sofa for quite some time and we just could not find the right one. We looked all over. We finally went back to Stacy's and asked for our fav sales associate Deanie. She worked with us after we told her what we were looking for. We had to order it and we were kind of nervous about how it would look once we got it. We ordered it the first part of November. We didn't expect to get it before Christmas, but lo and behold, we got it before we left for the holidays. We are very happy with the sofa. Deanie was great. Another associate had tried to help us before, but didn't quite have the expertise that Deanie has. Thank you Deanie! We have bought several pieces of furniture from Stacy's & so far, no issues. read more

Furniture and customer service are 5 star!!! But this 1 star rating is for their EXCESSIVE delivery fees. The more you buy, the more you pay for delivery. My delivery fee is over $1400 for 30 min up the road! This doesn't feel like shopping with family at all. They make so much money on my sale and then to make me pay the delivery driver instead of them is just wrong. I wonder how much of that $1450 the driver would even receive. Shame on you. You lost a good customer. Too bad I didn't know about your crazy delivery prices before I made my purchase. Free delivery at Weirs when sale is over $2k. read more

*My username is a pseudonym, for online privacy reasons. I'm a legitimate customer of Stacy Furniture* Stacy Furniture makes it virtually impossible to get your item delivered. I still haven't gotten my ordered chair delivered that arrived to them 3 weeks ago! They don't work with you to get a time range that suits you. I can only do afternoons and they say they can't guarantee that or fulfill that request. So, I've had to schedule a delivery blind, not knowing if it'll be afternoon or not. Finally, I got an afternoon time slot. I called their warehouse number, as prompted, and asked for a more specific window. They told me it would be delivered between 3 and 3:30. Of course, they showed up at 1:30 and I was not able to take delivery. It's hard to trust Stacy Furniture and I won't be doing business with them again. Neither should you, if you want a good and flexible delivery experience. read more

MORE Concerned with profit then customers and their hard earned money!! Just don't do it!! Bought a sectional had it less than 2 years and it breaks, I bought the warranty so I make a claim. Put off for 4 months, then it's put back in the stores hands, I'm patient 2 more months while they tell me it's on a truck, can't find the truck, oops no truck. Now pretend not to know information I gave to 2 different employees because "they didn't have that in notes" ummmm sir why would I be patient and kind for over 6 months to lie now!! Customer service just isn't common anymore!!! What a shame. Lost this customer and anyone I can tell read more

Bought a taupe color leather sectional 2 years ago. Most expensive piece of furniture I ever purchased paid over $7,000.00 with protection plan! Headrest on the sectional pieces with recliner have totally discolored. I am embarrassed when I have guests. Was told its from hair products. Do not buy beige or taupe color leather. At that price I would have expected leather protectors to come from the mfg. to place on all the headrests!! They offered no solution! Would not shop there ever again. Nancy Radoyevich read more

Stacy Furniture takes high marks for providing a large, attractive showroom filled with many, many room setups to browse through. The sales people are commission based, which brings with it a certain gaminess to the experience. Thankfully, the sales people at Stacy were not high pressure and when we told them we were only looking, they did not hound us in the least. Most of the pieces we looked at were considerably outside our budget. I've never been a big spender on furniture, preferring to bargain hunt (except on a bed). But, I did enjoy the conversation we had, perusing the decor ideas and discussing what we liked and didn't like. The desks in particular seemed really high. But, I'm a fan of the large showroom for the options it provides. And we had fun dreaming a little. I wasn't clear if everything in the building was Stacy, but one of our favorite parts was the bathroom and kitchen area on the first level. It was beautifully setup and loaded with things to try and touch, many of which were absolutely gorgeous! So, if you have the budget, I would think Stacy would be a great place for all-in-one shopping. If you're like me, you'll need to stick to Ashley or Sam's and come back here someday! read more

Stacy Furniture & Design - Fountain in the entry area. - Furniture Stores Near Me - Grapevine, Texas

This Stacy Furniture location has been around for a very long time, and it shows. The furniture style, once inspirational is now absurdly outdated. Heavy, oversized, dark wood still reigns supreme at Stacy's. The showroom felt claustrophobic and stale, absent of customers and color. Stacy's has a lot of things going for them, including the location and showroom size. Would love to see them refresh their brand and products. But then again I'd also like Jerry Jones to finally give up control of the Cowboys. Sadly, both Stacy's and Jerry are stuck in the glory days of 1990. read more

I bought a brand new Bernhardt sofa at Stacy, the cushions collapsed after a just a few weeks. I have been calling customer service every day and repeatedly told "I'll have to talk to a manager and I will call you back" I'm pretty sure they are just stalling until the warranty runs out or I just give up and go away. Sadly this seems to be the way most businesses treat people post COVID. I have had a better experiences at Ethan Allen, Havertys and NFM and I would recommend them over Stacy Furniture. I remember when this used to be a quality, family run store, Sad to see them go like this after they had such a fine reputation. I hope I can get my money back and go to one of the many other furniture stores for a new sofa. read more

When you thought customer service could not get worse....it can. first be careful what you believe from their responses back. It's not always accurate to what they really said. However, I was to receive a replacement cushion. I was told it would take 3 to 4 weeks. During the fourth week I reached out to their customer service department (Elizabeth). Her response was "it's not in an I'll call you when it comes in. " When you tell a customer you'll call them when it comes in... That's basically saying I just don't care and you can wait. A good customer service representative would reply... I'm look into this and get back to you. Do not buy from this furniture store they are the worst. read more

They sold me a SoCozi recliner that broke less than 45 days. The GM called me back and hopefully they will fix it.

If your looking for top of the line Furniture From Theater seating Bedroom Dining and Living Room Sectionals are sofa Top of the line Leather This is the place read more

Quality of furniture great, but when you are followed around the store and your daughter starts getting concerned because we are being followed so much by the salesman that it's super uncomfortable that you have to say something to the salesman, until you finally have to leave because you literally don't feel comfortable shopping there anymore! read more

Horrible experience and even worse customer service. I would encourage you to go elsewhere and not waste time buying. I was contacted the day before my order arrived and told I needed to pay more $$ or my order would not be delivered (I paid in full at the time of purchase). I was initially told they had not fully charged me for one item, when I questioned which item I was then told it was due to an item missed on the order. I again asked for clarity and was told it was a clerical error that was mis-typed on the CC machine. In addition, they had created a second order form, transferred payment from the first to partially pay the second form (financial wizardry). Long story short, they were basically holding my order hostage for 5% of the total sale so I went to the store and paid the fee in hopes to work out the details later. Delivery was to occur the next day between 7:30 and 10:30. Nobody showed up, so at 10:30 I called, and was told someone had called in sick, they would be late...when questioning why I wasn't contacted, I was told "they will be there soon". I had an 11:00 meeting and requested a reschedule. After having the billing issues and now delivery problems I figured I would get good customer service...wrong...they stated they would be there at 5:30-6 and someone would call me back at 12:30 to confirm and provide a solution to my concerns on the billing issues. Tired of waiting, I called them around 4 in the afternoon requesting an update. I was sent to a manager that basically said the charges were correct, they were not going to do anything and my order would arrive between 5:30 and 6. He would "look into" the charges. Getting a voicemail back 20 minutes later, I was told they didn't charge for one item on the original invoice. After paying the additional fees all charges were correct and my order would arrive by 6. It's now 6:25...no call, nobody has shown up...it's a disaster. I ordered a bedroom set for my daughter, completely disassembled her room and furniture for delivery this morning between 7:30 and 10:30, rescheduled meetings around the delivery and lost income (consulting) to plan for the arrival. Now, they've done it again and I'm going to have to re-assemble the room so she has a place to sleep tonight. I would NOT do business with them...the worst customer service, no respect for others, their time, money or honoring their commitments. Update: At 7:30 I get a call from the driver stating he's at least 1 hour away but was told to call me when they "got back in town". No apology, didn't really care if I wanted delivery or not...has customer service really gotten this bad??? read more

Really disappointed in Stacy's on multiple fronts after latest purchase experience. We looked for weeks for a new fabric sofa with a "stain proof" fabric. Found a nice one at Stacy's and consulted at length with the sales person on the fabric to ensure it was truly stain resistant or easy to clean. Had stain issues almost immediately from just putting feet on sofa. Called and asked if we could return the sofa for store credit - didn't even ask for a refund. Didn't even receive a call back. We've made many purchases at Stacy's through the years but won't be going back after this experience. read more

Tried to place order online. The salesman wasn't really interested in helping me. Made it clear he was too busy. Said he would get back to me but never did. Wanted me to send email of all my questions. And product numbers. It would have taken 10 min on the phone instead of back to back emails that may take days. Still no response. This is sad to me the way I was treated like no one gave a hoot.. now I have to sho elsewhere. read more

We have been buying furniture from Stacy's for over 15 years. Before now the customer service and honesty have always been top notch. The young man helping seemed to have no clue what he was doing. He couldn't answer very basic questions without going to ask someone else. When we found something we liked, it took forever to get the deal done. Then we researched the sofa and recliner we wanted to buy, They showed they had it discounted from around $8,000 to $3,600. When we looked online it was a decent deal, but the online prices we were seeing elsewhere were about $4200 for both pieces. This is deceptive advertising, and we will not buy from a company that lies to get you to buy from them. We did buy the set since it was still a better deal than elsewhere on quality brand furniture, but that will be the last time we purchase there. It's a sad thing to see happen to what was a very nice furniture store to shop at. read more

Stacy Furniture & Design - At the store. - Furniture Stores Near Me - Grapevine, Texas

Above and beyond customer service from both Stacy and Shane. Quick, efficient and kind-hearted. I will be back.

Beware you can't return items here even if it's only been a few days since purchasing . We spent around 12,000 and they refused to return a couple of items that were still in new condition that were only a couple of hundred dollars. They lied and said you can't return mattress pads and pillows according to state law....that's odd you can at bed bath and beyond and target?? When they sell these items they need to tell the customer this is non returnable! I can't believe they would loose loyal customers over two hundred dollars! The manager never returned my phone call which shows how much they don't care. I hate that I didn't go to Weirs in the first place. read more

We have purchased furniture from Stacy's for many years. In August we purchased a couch and love seat. A short time after we received the furniture we had a issue with the love seat that was really not Stacy's fault or was our fault. After discussing with customer service and our sales representative their only concern was our satisfaction. To make us happy they took our furniture back and let us pick out a new couch and love seat all which was their idea to satisfy us. A special thanks to our sale representative Melanie who went above and beyond her responsibility to make sure we were happy and treated us like we were the most important customer Stacy Furniture and Melanie ever had walked into the store. read more

I have known Ricky Stacy since I moved out to Southlake and know Dorian Stacy Sims from being in school with her. He use to have a warehouse that was much smaller that he sold furniture out of. My mom bought a sofa that was on clearance at the Stacy's in Grapevine (when they use to have a clearance section) and it reclined at both ends. She also went back and we looked and found her a loveseat (in clearance) to add to her living room. Both times we walked in there, we were promptly greeted once we got to the top of the stairs. We looked at some new stuff, but my mom asked if there was a clearance area. The gentleman lead us in that way and again both times she found what she was looking for and was happy. Both pieces lasted....let's say are still lasting but just in someone else's home as of 2 years ago. In 2016 my journey started with needing new living room furniture. I did go by Stacy's and had a look around. Got off track and ended up with a nightmare journey of picking other furniture places and let me tell you about crap furniture, first place was RTG and 3 different sets with each spending more money. Had to fight with them to get a refund. Again, went on the hunt, went through Stacy's, but went with NFM...and guess what? Same exact story as the first place. I heard wonderful things from a friend about Laz-e-Boy...HUGE mistake. You want overpriced, crappy furniture with HORRIBLE customer service. Go there. What a nightmare! They just looked at me when I walked into the store like I had money dripping off me. My point you ask? Well I have read all the reviews on here. Good and bad. I can tell you Rick Stacy would never talk like that to someone unless you were being rude to him and he had enough. I also have NEVER walked into that store and been ignored by the salespeople or had them salivating around me like they need a bone. I was in there before the Shelter in Place and talked to Dave. He showed us a few pieces of what we were wanting and then said he would leave us be and come back in a few. He did this several times. He was never pushy for a sale. Told him I wanted to look at other places. I got to do that before the Stay at Home order. Went back to Stacy's 05/02/20 and spoke with Dave again. Told him I was still looking, but wanted to find what I liked and get a price on it. He spent 2 hours with me. Took some swatches home. Will go back Sunday (today), but still one more place for me to check out. Bottom line before you write a review, know that a surge protector is only good for 2 years, after that is just becomes a power strip and will not protect your power recliners or chairs. Don't give a bad review for Hooker doing a crappy job on building your furniture and for taking so long to get it out. Not Stacy's fault. Most of all don't expect a refund or credit for a 99.00 mattress after a year. Shouldn't of been so cheap in the first place. Last but not least. Do your reviews on the furniture itself before you buy it. Will save you time and hassle! Happy shopping read more

We bought a Flexsteel recliner at Stacey's. This review reflects both on Flexsteel and Stacey's. We had a power surge and several items were impacted. The recliner was a power unit and froze in a position that renders it useless. We called Stacey's and they said they could not help us and told us to call Flexsteel. Flexsteel told us to call the dealer, they don't communicate with consumers. Stacey's then gave us the number of their repairman. Today I called another dealer and I described the chair to him and the condition. He immediately told me I had a China chair and he refused to carry them because they fail so often. When we bought the chair Stacey told there were no issues with the electric components. Don't buy Flexsteel and don't buy from Stacey's. read more

We were looking for a large, neutral colored couch and loveseat that was in stock. Beth showed us our options and turned out the one we liked best was even on sale. Quick and easy process! read more

We spent $7000+ there. One purchase was a curio cabinet that had the touch the hing, turn on the light feature. It kept coming on for no reason. They came out 4 or 5 times, never fixed it. They would NOT take it back. They said you bought it, it is yours, sorry about the problem. read more

Stacy's is awesome. The sales associates are ALL professionals and have never pressured us into buying. Stacy's quality of furniture and selection is wonderful. read more

I purchased a sofa from this store and based on my experience with this transaction I will never do business with Stacy furniture again. They will say anything to make a sale, and lied to me about the availability and delivery date. I had to settle for the display sofa at full price, then the sales person slipped a Stacy warranty on the invoice without consulting me. I noticed the up charge on the bill the next day and returned to the store and was referred to Mr. Stacy. The experience was confrontational and pushy and was told there was some special "treatment" of the sofa and he could not refund the up charge. Like someone wrote on a previous review, shop this store for ideas but don't buy there. read more

Bought a bunk bed with steps in October. Bed arrived in Dec but it was the wrong one. So the replacement came two months later...Feb. They again brought the wrong one. One month later the brought the correct bed but it was missing the rail on the top. Here we are in mid June and still we do NOT have the correct bed. They called this weekend the rails are in. It's a miracle!!!! That is 8 MONTHS of waiting for a bed. I could have probably watched some YouTube videos and learned how to whittle my own bed out of Beechwood in less time. It's a very disappointing company. We won't shop here again. EVER EVER EVER Updated review: June 28, 2018 They delivered not one bed rail but TWO. I told the guy we only needed one. He shrugged and then asked where my hardware was. WHAT? You don't have hardware to install the dang rail? Why would I have that? Is that Something I was supposed to store in a drawer for nearly a year until you got your sh*t together? Long story short, they left two large rails leaning against my son's bedroom wall. They couldn't install because they didn't have the correct screws. Ugh! So no, they still can't get it right. BEWARE! read more

If you want to check out Stacys furniture to see what they offer fine...but if you plan to purchase anything I suggest you write down the make and model number and buy it elsewhere! I purchased a dresser and mirror back in March and today is June 25th and I have YET to receive the mirror. The excuses I have received for not receiving my mirror are just piling up. First it was late shipping, second it arrived to their warehouse broken, third someone forgot to "reorder" the mirror. Finally after all this time it was supposed to be delivered today June 25th. I waited for my "delivery" for nearly two hours and nothing. So I called customer service and was told there was miscommunication and Hooker has yet to ship it to Texas. WHAT?!? The lack of follow-up and customer service is appalling! I think Mr. Stacy should have a bouquet of roses and an apology letter if and when I get my mirror......if I EVER DO! read more

Ok got table #4 on Tuesday and it is acceptable, similar quality to what we saw on display at showroom floor. Give them an A for continued effort. Give them a D for quality control at warehouse for what their standards are for shipping out a product to a customer. read more

One of the better furniture store in DFW. Probably got half my home furnishings here. Attentive service but not over bearing. They'll try to sell the warranty. I don't think it's necessary but others may want it. Always check the invoice before paying. I would advise that on any purchase, not just here. read more

Good places to shop furnitures. There are lots of selection of quality furnitures and staffs is friendly and very helpful. read more

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I would never buy at Stacey's "EVER" manger's not customer friendly would not consider honoring a price match from another store we found same exact item for $200 less. Would not even attempt to go the extra mile for the customer. Was planning on filling a 4000+sq ft home with furniture from there until we we're treated the way we we're. Do yourself a favor research all options before buying at Stacy's! read more

Stacy's helped us find the right furniture for our new home. We visited many shops around the DFW area and had some specific wants. We eventually found everything that we wanted through Stacy's. Their associates were helpful in pulling together pieces across multiple rooms and collections. Everything arrived in the time frame expected and the delivery team did a great job of setup. The only downside that comes to mind is that we would have liked a greater discount given the quantity and quality of furniture we were ordering in one go. read more

I've always loved my bed, so when my husband suggested that we get a new one I knew this would not be an easy decision. After many WHY's and REALLY?'s we decided to start looking. Not only were we getting a new bed, but a new bed requires a new mattress, dresser, night tables, linens, comforters...all of it! I'm the most indecisive person I know so this was a process for me and a beating for him! Fortunately, after visiting many other furniture stores, we made our way to Grapevine and Stacy Furniture. Finally found a perfect PERFECT bedroom furniture. Staff was very accommodating and patient, especially considering my indecisiveness. Now time for a mattress....Does the mattress guy know his stuff (gosh I wish I could remember his name!). I think we spent 3 hours looking and learning about mattresses.... I couldn't give a higher recommendation!! LOVE LOVE!!! read more

Picked up a table which is going to be a Christmas present at the enterprise warehouse location today. Sean who help me load the table onto the back of my truck was great. He was very friendly, professional, knowledgeable, and really a down home person. Stacy's furniture should be proud to have someone representing them like Sean to the public at the warehouse location. Thanks read more

My sister and brother-in-law David and Linda Kate's from Bedford TX ordered a 4000.00 leather chair. When it was delivered it was not wrapped up and was damaged in the back of the chair. Stacys has not tried to help them with the problem. They will not return their calls then they went to the store and talked to a customer service lady named Elizabeth Grimes and she said she would take care of the issue and that was 3 Weeks ago and she has done nothing and will not return their phone calls. 4000.00 is a lot for one chair and they bought a leather couch and it is perfect. Stacys need to fix this issue. Call Linda and David Kate's. I will keep posting this and will go to the verify news cast on channel 8 next read more

I sent a nice email to Stacy's explaining what we were looking for and how others had been unable to help us. Kimberley Tredemeyer took the time to send me a nice email with photos of inventory that may be what we were looking for. When we went to Stacy's in person, Kimberley took great care of us. Our custom furniture order took half the time and everything looks great. The delivery guys also did a great job. read more

I have not shopped at Stacy Furniture in years - reason is, I wandered around the store wanting to furnish my new home and the sales people looked at me in my jeans and sweatshirt and decided I wasn't worth being waited on. I would imagine they work on commission and decided I wasn't worthy of their time as the gal was busy flirting with 2 male co-workers. To top it off, I think I was the only customer in the store. Had I dressed up to go furniture shopping I am guessing there would have been a different outcome. I was shown respect at every other store I shopped. read more

I have been waiting for my Hooker office furniture since the first of July (It is now 2/14/2019) . The only person who seems to care is my wonderful salesperson Marty, but no one else in the organization acts with any sense of urgency. Granted Hooker screwed up the order several times but when I spoke with my salesperson there was NO indication that upper management would care, was helping, was escalating, was prioritizing, was upgrading the shipping method was doing ANYTHING. When the furniture FINALLY arrived in January one of the pieces was crushed (the only piece that had been waiting for me while the other pieces were redone - how wsa that not noticed???). I am NOW on 4 weeks waiting for that final piece to be resent which was supposedly "in stock" at Hooker. Should have canceled my order back in August when the 4 week lead time got missed the first time. Go someplace else as for furniture this expensive you should get concierge treatment. read more

They do not stand behind their products at all. I purchased a $6000 Palliser sectional reclining sofa from them and one of the recliners stopped working in just about two years. They said there is no warranty and most probably I have to replace a motor. I agreed to pay $120 for a new motor. It arrived with no instructions on how to replace. I figured that out, but while replacing a motor I found out the issue wasn't a motor. It was a wire connecting a button with control unit. I fixed the wire and now recliner work. Since I didn't need a new motor I asked Stacy's to take it back for a refund minus shipping cost and even restocking fee. Guess what - they said these parts are not returnable at all. Never buy from them anything again. read more

Got our couch here but the salespeople are not very good. They follow you around like a dog salivating for you to give them a bone. Couch is great! If it were not for the sales people i would go back to this place. I will not be going back here for my furniture purchases! read more