I had a great experience at Mattress Firm. Lance was an excellent salesman and made the whole…read moreprocess easy from start to finish. He was helpful, knowledgeable, and never made me feel pressured. He took the time to understand what I was looking for and helped me find a great mattress at a fantastic price. I'm very happy with the purchase and would definitely recommend asking for Lance if you're shopping for a new mattress.

My mother needed a new mattress and chose Sleep Experts based on the reviews here on Yelp. I'm…read morevery happy to say that we had a great experience here as well. Customer service by Melanie was fabulous. Her knowledge on mattresses and friendly attitude sold us. And the delivery was on time; delivery guys were also great. They took her old mattress & box spring. My mother now has a comfortable bed to sleep on. Highly recommend getting a mattress here.

Great service provided by Derek today while we were looking to buy a new mattress and pillows…read more Very informative and professional.

Derek was so great helping me in the store. He was extremely knowledgeable and friendly. I felt…read morecomfortable learning about what bed would work best for me. There was no pressure or rush to buy. He asked me about my sleeping patterns and explained all the benefits of mattress varieties. I will only shop at Mattress Firm in the future.

We LOVE our Legacy mattress from City Mattress Factory!!! Thank you Mark and Norm! You were great…read moreto work with and so patient with us. We knew we had to get rid of our old mattress but I was scared of the process of finding the perfect new mattress. There's SO many options out there and it's super confusing. I started researching and seeing many great recommendations for City Mattress Factory from my local "go-to" neighborhood page. I woke my husband up one morning and told him we HAD to be there when they opened (they open @ 8am!). I knew we didn't have to look anywhere else. Norm was so patient with us! We brought our own pillows and blanket and I made my husband spend at least 10 min on each mattress we were considering. I knew the Legacy was for us when my husband feel fast asleep on the Legacy. I was starting to feel like Goldilocks but now this Goldilocks can finally get some rest!!! We finally have the mattress we can't wait to crawl into! We are SO thankful for you and your quality products!!! XO

My husband and I were in great need of a new mattress after moving to TX. We went shopping for…read moremattresses at a few places in town (and after having failed two times at getting one of those mattresses in a box!), and we were SO pleasantly surprised to find a fabulous mattress at City Mattress. It's one that we BOTH love which is hard to find for us! Manny was SO knowledgable and not pushy at all... in fact, we went back in and purchased another mattress for our daughter that she loves! I've waited to write this review until we could tell for sure that the mattress lived up to what we were told and that after a few months, we'd still be as delighted with our "Fort Worth Mattress". It's even better than we'd hoped! THANK YOU Manny for being so great to work with, and City Mattress for making such a great bed!

My wife and I have been discussing the purchase of new mattress for the better part of this year…read more One evening after we had grabbed a bite to eat I decided it was time to see if we could find something we wanted. I had researched the "ads" and knew that Sleep Experts had a fitting program to tell what type of mattress a customer was suited to and that they had a sale going on. We walked into the store and one salesperson was present and we were the only ones in the store. I forget his name but he was experienced and was very friendly without being too pushy. He had us lay on the test mattress and then described the results and began showing us a number of mattresses that we may be interested in. He was very good at explaining the differences in each mattress and the pro's and con's of each. Also, any question we had he knew the answer. We settled on one of the upper end mattresses and purchased it. The salesperson scheduled the delivery and lo and behold a delivery was made on time as promised! Nice concept eh? We have had the mattress for about a week and I will say that for the first time in years I have been comfortable enough to remain asleep all night and when I do wake up I don't feel as though I need to get up to stretch and work out the stiffness. This was a great purchase. Yes, I would recommend this store.

I purchased a twin mattress in 2010 with a 10 year warrantee. By 2012 it was sagging in the middle…read more I called they said they had to inspected it for a fee. I said that is not what I agreed to. There warrantee people were to call me. They never did. I took the mattress to store but they refused to look at it. I kept the mattress and wrote a complaint to yelp. I filed suit before the warrantee expired. The law firm filed frivolous motions and urged the judge to deny any extension of time to file a response. I had COVID and submitted a doctors affidavit. The court refused to hear the motion and gave the law firm a default judgement and awarded the $12000 in attorneys fees. I filed an appeal. The law firm agreed to drop the fees if I dismissed my appeal. I was still ill so I agreed. I am preparing a complaint with the Texas Bar on the law firm and a Judicial Complaint against the judge for violation of due process. In my research this is how Mattress Firm frequently handles the warrantee claims against them.

Cameron was terrific with listening to our needs and helping us to quickly find the right mattress…read moreat a good price. Our existing mattress was just 4 years old but too firm. This new one is making a world of difference. The guys who delivered did a great job as well...very professional and friendly. We highly recommend Mattress Firm Clearance Center in Grapevine!

I dropped by to scope prices but ended up purchasing. It was really a low pressure, informative…read morekind of sales approach. I was greeted immediately upon entering the store and Matt L. Showed me the lay-out, explained how they color code inventory in the store from soft to firm and then gave me the run down on prices and pointed me in the direction of sale items. I never once felt he was pressuring me to buy the more expensive items and he was super nice and informative. Ended up purchasing a Serra Queen, plush pillow top mattress with box spring, frame, rail or whatever for $700 which was a great deal because although he told me it usually sold for a little over $1300 I wanted to check to be sure. Looked online and found comparable for more than that price. I even slept on the bed the first night to test it and it was the best nights sleep. I'm tempted to return to purchase this in a King for my bedroom. Pleasant experience and I was able to leave the store same day with my mattress. I'd definitely check them out if you're in the market.

Jack and Kristen were really nice, welcoming, patient, kind, and informative!…read more Highly recommend!

My fiancée and I went into the Southlake store last week. The representative, Kristin, did a great…read morejob explaining how tempur-pedic works. She also articulated the differences between the mattresses in a helpful manner. I would whole-heartedly recommend this store.

Weir's, why do you have to leave me right after I fell in love with you???…read more Actually I have loved Weir's Furniture for years. My very first brand new furniture I bought when I started adulting was a Sleigh Bed Bedroom Set from Weir's from their Knox location in Dallas. They have been my go-to for my adult life. I am not going to say I have bought every piece of furniture that I own from them, but I will say I have regretted it every time I have not. It's hard to beat old fashioned customer service and a place that puts value in doing business with them. That is why I was saddened to hear they were closing their stores. While I am saddened by it, they have some great sales going on right now. It's a great time to upgrade if you need to!

DO NOT PURCHASE FURNITURE / MATTRESSES FROM WEIRS Customer…read moreservice non existent. Warranty of no value. Most importantly honesty is not valued. Take your money elsewhere for your furniture needs. I shopped with them for 10 years and 10 of thousands of dollars spent. No more.

WE went looking for a queen box spring found what we were looking for at a very reasonable price,…read moreand the service was great.

Heavenly Sleep Shoppe is a great locally owned option for those shopping for bed needs, especially…read morethose with a tighter budget like myself. Staff is outstanding, personable and friendly both times we've come here. We had come here pre-shut down, so around 2018/2019 to get the bunk bed my oldest had wanted. We hadn't needed to shop for a bed for my youngest due to timing working out that we had my nieces crib/mattress, a friends car bed for his toddler stage, and my in-laws moved out of state in 2020, they gave us their guest room twin bed so they didn't have to haul it with them. Though that twin bed didn't come with a mattress for the pull out. We finally decided to find a 7' mattress for the pull out this year and remembered Heavenly sleep shop when we were pricing out our choices. They had two options that worked for us at $100 & $80, both good options for a mattress that won't see regular use but not as thin & uncomfortable options that we had seen for similar prices at places like Ikea. My 8 year old has been obsessed with the fact he now has a bed under his bed, and has regularly been pulling out the pull out to hang out on when playing video games or watching a show. (Even though his regular bed is still right there!)

Lance (owner) personally helped me out when I needed a mattress at the last minute. Same day…read moredelivery and great prices. Thank you Lance!

From the owner: We provide mattresses and furniture to the surrounding community. We also have a division where we…read moreship truck loads at a time to disaster relief and oilfield services. We have Coaster furniture and Sleeptronic mattresses.

Let's talk about my experience. A gentleman named Peter and I sadly didn't get the name of the…read morewoman either. What can I say but they did such a phenomenal job. I was stunned as I walked in with my girlfriend and was greeted so warmly. Offering a water in this Texas heat, life savior. The detail about it, Peter was kind, spoke to me as if he knew exactly what I wanted. Offered me this simulation on bed rest and showed me a mattress that worked for me and my girlfriend. Showed me a variety of beds, letting us test them out. The way he spoke about his knowledge on comfort, I felt like I was in class. I was low key astonished, to be honest. It got me looking up comfort history for beds and just wow. I bought a mattress that day

For me the term "Sleep Experts" has taken on a whole new meaning. They are asleep on the job!…read more My wife and I bought a split king bed and adjustable base with LED underlighting plus two black touchpad remotes (over $5k) from Kenny at the Keller store on Denton Highway and North Tarrant. The delivery driver and helper set up the bases and installed the mattresses. The driver tested one of the two bases then raced outta here. PROBLEM ONE: The remote did not work properly on the untested one. I actually had to hold the remote under the bed to get it to work. They sent another team out with a replacement base and remote that afternoon. They disassembled the old base, installed the new base and left. PROBLEM TWO: The new base they brought out was an older version - not matching the other base (perhaps refurbished but who knows). It had a silver remote (not a touchpad) and a standard light bulb for underframe lighting rather than the LED. I called the store manager and told her I wanted the SAME BASE AND REMOTE on both sides of the bed. She tried to convince me otherwise saying they were the same product and it happens all the time but I wasn't accepting that. Eventually she agreed to send the other. PROBLEM THREE: Several days later a delivery team arrived. They disassembled my base, took it out to the truck, then opened the new box and... low and behold they brought the wrong one yet again. It should be noted that each time they come out they only commit to a date, so we need to make sure someone is available at home ALL DAY to receive the bed. The night before, they give you a two hour window via automated caller narrowing it down, but once you clear your calendar it remains cleared. PROBLEM FOUR: I spoke to the store manager, Melanie. She told me she checked and "actually the silver remote and base with light bulb is the newer version and the black touchtone remote and LED model is the "old model" and they don't make it anymore. She offered to bring out a replacement for the black remote and LED. I told her I needed to research it first because I don't believe her story! Nobody is phasing out LED's in favor of light bulbs and moving from touchscreen remote in favor of the old type push buttons. I immediately contacted the manufacturer, Leggett and Platt and spoke with Alisa in customer service. Amazingly, she confirmed I was right! The newest version is the black remote and LED light. They discontinued the other one because they had lots of problems with it. MELANIE AT SLEEP EXPERTS LIED TO ME in an effort to make this go away! I called Melanie back and informed her, and she ultimately offered to upgrade us to their top base model at no additional cost. I must say this type of treatment of retail customers went out the window many many years ago now that social media is available. This interaction thus far has been regrettable! I'm waiting now on a delivery date for my two new 900 model bases! We'll see how that goes, but I'm not holding my breath!