At Dick Shirley Chevrolet, Cadillac, Mazda in Burlington we have used Tops and Trends for over 10…read moreyears. We use them for installation of leather, sunroofs, rear entertainment systems, power windows and locks, and other items that our customers might need. We probably use them 25 times per year or more. Their service and sales team is wonderful and they stand behind their product! Things can break and leather can wear out, if there are any issues Tops and Trends has always stood behind their work and made it right. I would recommend them to everyone! Kelly Shirley General Manager Dick Shirley Chevrolet Cadillac Mazda Burlington, NC

My sunroof track broke and I looked online. They have a good rating, the price was less but still…read moreexpensive. I know most of it is labor, but it still was a pretty penny to get fixed. The best part was they can get me in the next day. Dropped it off, it was done by afternoon. The staff was really nice. It was quick and easy so I'm grateful I found this place. Been here since 1977. Would recommend of course. The dealer, was three times as much so it was a big savings just one of those unfortunate things when you gotta dish out a lot of money to fix something you weren't planning on fixing.

I placed an order for a Touchscreen Apple Carplay for my 2017 Infiniti QX60. The item was installed…read moreon 2/21/22 and returned 5/4/22. November 21, 2021 I purchased touchscreen apple carplay for my 2017 infiniti QX60 suv, which required a $100 down payment that I paid on the day of purchase. The item was installed in my 2017 infiniti qx60 suv on February 21, 2022 which required me to pay $924 payment to complete the transaction on my credit card that same day. Prior and post service installation I was never given an invoice for the item I originally purchased nor was I presented any documentation for me to sign. The only thing I received was receipts that I paid for both transactions. Once I realized that the item was not touchscreen apple carplay I immediately contacted Nate the rep for Dino's Audio. I explained to him that this is not what I ordered and he responded by saying unfortunately it is not touchscreen and you will have to use the stereo knob to operate. I continue to explain my dissatisfactions and Nate just continues to suggest alternate options for me to utilize the item. Nate even suggested I go to amazon to purchase an Apple Lightning to Digital AV Adapter to use. I told Nate that I want to return the item and had to continue to call several times in order for him to get this item returned, which is the reason why it took from February 2022 to May 2022 to get completed. Once the employees at Dinos Audio removed the item on May 4, 2022 Nate handed my keys and I had to ask him about my refund. This is when he said for the first time that they don't refund only store credits. Obviously this was not told to me before or during the entire process. This policy is not on the website nor presented to me anytime from November 21, 2021 through May 4, 2022. Now I went back to Dino's audio on May 6th, 2022 at 4pm to request all documents that I signed. Nate did not have any documents I signed and he only gave me an invoice which is the first time I received and says at the bottom "no refunds. only store credits''. At the end of all of this I was rewarded a full refund $1024 through my credit union.

I took my 2007 jeep srt8 to Dino's Audio and Video to have a radio installed ,Nate and his staff…read morewere very professional, Nate went over and beyond to make sure that my radio was installed correctly, he made sure that everything worked properly before I left.i am very pleased with work done,very professional and friendly. I will be telling all my family and friends about Dino's Audio and Video...very satisfied...thank you all very much!! Check out there website, they do a lot of different things to make your vehicle better!

This place needs a manager and a scheduler or maybe one and the same. But having the lack of…read morecommunication that they have is totally unacceptable and I will not be taking any chances with them.

I had an unfortunate event of a rock hitting my windshield and cracking it, so I wanted to get this…read moretaken care of ASAP! After calling around, this location seemed to have the fairest and most reasonably priced replacement. I was able to schedule an appointment within two days of the incident and the service was quick and reliable. Even with being short staffed, the technicians were able to get me out within 40 mins or less. The parking lot is a bit small and narrow. Though, I wouldn't advise you park in the lot across the street for the furniture business. The owners warned of towing. If you're waiting for your vehicle there is a small seating area inside. Otherwise, drop/offs are also acceptable. Thanks again for the quick turnaround.

I will never own another German car. The Flow dealership is is grossly overpriced and these guys…read moreare no distinction. Took my car there and it took several months before, I finally realized they were never gonna do the work. They had the audacity to be cross with me when I finally had it towed out of there. I am simply contemplating crushing it and never buying another one because there's nowhere to have it serviced in Winston Salem. When I hear all of these Jolly stories of how successful they were and their experience being so extraordinary. Leads me to believe that they are posted by employees or friends and family.

Always have a great experience when I come here. Had my wife's ac recharged and it's blowing ice…read morecubes

Braxton hooked me up with an oil filter and oil for half the price a shop would charge! Thanks for…read morethe help!

Did you know that O'Reillys auto parts is one of the few easy places to get a rotor turned? Well…read moreit's true. Also this store has really friendly and knowledgeable guys working there which cannot be said about any other store- ever... ok maybe that's a little much, but the staff here really are great. I've dealt with them a number of times and always come away happy. I needed two rotors turned, but one was too worn and I had to buy a new one plus the new pads and some other things.

Definitely the most accommodating auto parts store in the area. Ive had multiple inquiries here and…read morethey answered all my questions with no fuss. Offer quality products as well.

This Kernersville store is great! They stock a ton of stuff. They have always been super helpful…read moreand proficient. This is one of the best auto parts stores in Kernersville.

This is a late but also current Review. I purchased my 2014 Ford Escape from here back in May 2023…read more The car was on sale and had low mileage. I think it was a good deal. And the salesman was very nice and helpful. I traded in my old car that went towards the purchase. I am glad I purchased a warranty because at the beginning of November 2024, my transmission gave out! My car was towed and brought in. However, I did have to wait over a week because the warranty required all documentation of any services provided on my car. I was also out of town so I couldn't this information. One of the guys (my apologies for not remembering his name) was able to obtain the information needed without me and sent in the warranty. They were able to start working on my car and I was given a loaner car. They had to rebuild my transmission and it took about 2 weeks as he stated. BTW, my warranty was about to expire. I was less than 200 miles from losing it! Overall both of my experiences, were very positive. The salesman did not pressure me into looking at other cars except the one I was looking at. And he was very patient with me. The Service department were very polite, friendly, and professional. I am not sure if my next car would be a Ford but I would come back here if I decide that.

Definetly the best place to take your vehicle for bodysho repairs. They were very fast and very…read morehelpful and knowledgeable on what you should and shouldn't expect. Sarah Hyatt was a very professional person and very helpful. She was also FUNNY!!! Which really helps when 90% of the time you're not really going to be in a good mood when you go in there. Keep up the great work!

I came here around 2:40pm on a Friday (9/9/22) afternoon with primary purpose of buying a fuel…read moresystem cleaner. Fortunately for me, it was right to the front when I walked in, which I thought was super ironic! I grabbed a bottle from the shelf and walked around just to browse. The store wasn't busy at all. The store was fairly clean and organized. There were two staff working. My wait to check out was short and I have no complaints. My issue came with the price of the item. I got Techron complete fuel system cleaner. When it rang up, the price was $18.79 pre tax and $20.06 post tax. I was about to pay but then I stopped because that wasn't the price I saw, which was like $10. So I go look at the shelf and see that it's $10.79. I tell the cashier and she comes over. She points out that $10.79 was for the "smaller bottle". At a glance, they all look the same size! There were 7 bottles across 4 shelves. The top two shelves said $10.79 and the bottom said $16.59. At a glance, all of the bottles look the same size. There was ONE bottle that was smaller than the rest. To add to the confusion, the tag/label doesn't include the size.... To make matters worse, when I pointed out the difference in price ($16.59 vs $18.79), I was told the label wasn't even the right price and that it needed to be changed -__- Needless to say, paid the $20.06. While the staff person was polite and apologized, the store needs to be sure the right prices are labeled and things are in the correct spot to prevent confusions and issues as suck.

The service from this location is terrific. Several times I've had issues with a car and they have…read morebeen incredibly helpful in helping me solve my problem. Today, they did it again. These guys are very friendly and knowledgeable. You don't find service and attention like this very often.