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    Stamford Eye Associates

    1.0 (3 reviews)
    Closed 9:00 am - 1:00 pm
    Updated 1 month ago

    Services - Stamford Eye Associates

    Eye surgery

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    6 years ago

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    Stamford Ophthalmology

    Stamford Ophthalmology

    3.1(17 reviews)
    0.4 mi

    I'd like to preface this review with how WONDERFUL Dr Sherwood is. For that reason I am giving…read morethis practice 4 stars. If I were reviewing on the practice as a whole, I'd give it 2 stars. The staff is subpar, mostly because it is quite evident patients are just walking bodies in the halls where they stand around. They are not friendly and they clearly don't care. Patients might as well be rolling robots. Expect long wait times for appointments which would really not be THAT bad except, unlike every other Dr's office, they do not offer Wifi so at least you can get something done waiting all that time.

    I've been a patient of Stamford Ophthalmology on and off since 2015. The physicians and clinical…read morestaff have always been outstanding, which is why I turned to them for my cataract surgery in late 2024. The medical care deserves five stars. Unfortunately, my experience with the billing office has been the exact opposite. On March 5, 2026--more than a year after my October and December 2024 surgeries--I received a voicemail saying, "I think we have an old address. We tried to send you a bill and the PO returned it." I returned the call immediately, provided my current address, and asked for an account statement showing exactly what I owed and why. Instead, I received a confusing printout that did not answer my questions. I never received a proper bill at my updated address. When I later called to follow up, the first employee told me only that my account was "closed" and that I would have to pay to have it reopened. He could not explain what that meant or answer basic questions, so he transferred me to the office manager. After a lengthy hold, Stacey repeatedly interrupted me as I tried to explain the situation, became increasingly hostile, raised her voice, and ultimately hung up on me. The only useful information I received was that the account had already been turned over to collections. What is so frustrating is that I was trying to get clarify and pay the bill. As soon as I learned there was an outstanding balance, I called back, updated my address, and asked for documentation explaining the charges. Rather than receiving a clear bill and an opportunity to resolve the matter, I learned only weeks later that it had been sent to collections. I paid it today and will never return, nor will my partner.

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    Stamford Eye Associates - opthamalogists - Updated July 2026

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