I'd give 0 stars if I could, but since so can't , a one will have to suffice..... After leaving a very well earned 1 star review on google , I gave them another chance to keep my 20 years of purchasing . First guy I encountered was GREAT, (although he said he's quitting soon, so there's that) but second guy walked in and said "there's Mr One Star Review" and shot me a snide look. I asked him why he felt the need to run his mouth to a customer , he promptly told me off , I stepped outside and let my employee who was with me handle the remainder of the transaction. The second employee proceeded to follow me outside to threaten and intimidate further. Telling me he owned three cars lots and didn't give a F about his job, and he ain't never been knocked out before. Remember, I'm a customer.....
I left and called to speak with a manager . Jeff was cool with me while I was angry and venting, and assured me we would have a meeting with the GM to discuss this matter . In fact that was a lie. The battery I was sold was bad, so I returned 3 hours later , only to be met by Jeff ( who has always been the nicest most chill laid back guy , until today) who had the shíttest attitude with me over what HIS worker created and refunded my money instead of exchanging my battery and told me we wouldn't be doing anymore business in the future. All with unwarranted condescending attitude.
Alls well, 20 years of loyal purchasing for myself and my customers , not worth a damn to your company . Your fat lazy mouthy employee needs fired, Jeff needs to retire , and the whole damned place needs a new crew.
And Advance had the same battery 23$ cheaper , delivered to me, with none of the hostile BS ... read more