Over the last 14 years, I've purchased 4 cars (1 of these was for my Daughter) from Montri Motors…read more I can't give a higher recommendation than my repeat business.

Working with Larry was a great experience. I went in knowing exactly what I wanted and he found it…read morefor me. I had a few issues with the vehicle after taking delivery and he was there to make sure that all the issues were dealt with in a timely manner. I could not have asked for better customer service and will definitely take my business back to him again when we are looking for another vehicle. Thanks for everything!

HORRIBLE! Family members drove for 2 hours...with an appointment...to see a particular vehicle,…read morewith the intent to purchase. Got there 5 minutes early, and the vehicle was..SOLD! Disappointed and angry do not even come close to how they feel. It was 100% wrong that the manager (who the appointment was made with) did not even give them the common courtesy and decency to..wait until they arrived. It should be noted on a vehicle and told to the entire sales staff that a... Sale is Pending! That is the proper and ethical way to do business!

I initiated an inquiry about a vehicle at this dealership over email. David Burglin was my…read moreassigned sales consultant. I appreciated that David was willing to answer my questions, and work through the numbers over email. I ended up traveling for work, and the vehicle I was interested in was sold. However, I appreciated that David and the dealer were communicative over email, and the we were able to start the negotiation process remotely. I would do business with this dealership in the future!

The only reason I'm giving 1 star is because I can't give 0 stars! Don't EVER bring your car here…read morefor service! After writing my phone number down incorrectly, and not bothering to look me up in their system to double check, Gerweck waited 5 DAYS for me to call them and ask "whats going on with my car." If thats not bad enough, then they tell me "we couldn't diagnose your car and need to charge you $300 more to figure it out" ($450 total because they're mechanics are not properly qualified). This is double the standard hourly mechanic rate of $80 hour making the fact they couldn't diagnose it even more infuriating! The owner is cocky and completely unprofessional. He's your "used car salesmans" worst nightmare! He JC had the audacity to call me "condescending" after talking down to me. There are far better people to do business with in this great town! Why do business with entitled A Holes? ***UPDATE*** Within 5 minutes of writing this legitimate review (FREE SPEECH), I get a call from the Business owner yelling at me for the review I gave him! In the history of business, has anyone ever heard of that? John should write a book on how NOT to treat a potential customer. He'd have a better chance selling a million copies than he would selling me a car at this point! -1 star now John! I'd say that validated my initial claim perfectly! Either way, Not good

Absolutely everything! I can not say enough about this dealership and their staff! From buying my…read morevehicle to service, everyone here goes out of their way to make sure you have everything you need or want! Prices can't be beaten anywhere!!! If you are looking for a new/used vehicle this is the place you need to be!!!

Wonderful experience. Loved the service and offers. Jim Keyton is an amazing manager that is…read morehelpful and knowledgeable. Rudy our salesperson was very kind and welcoming. Drove from east lansing to this dealership. Well worth the drive. Thank you my beautiful car.

I took my 1995 4runner in to get head gaskets replaced. I was told a little over 3 weeks to…read morecomplete the work. It took over 2 months! To top it off, I get it back and the check engine light is on! Unprofessional and obviously, completely inexperienced

Been buying cars for 60 years - Aiman and the rest of the folks at Groulx are totally, absolutely…read morethe best.

I had been looking for some time for the perfect vehicle to surprise my wife with and found it…read morehere. Although it was a 3 hour drive, I knew immediately after talking to Rob Johnson (sales) on the phone it was going to be worth the trip. I was right!!!! Rob had the truck I wanted already to go, worked with me to get it ready and delivered the next day. Needless to say the surprise look on my wife's face was well worth. You should go see Rob if you value: great customer service, honesty, respect and great product info. I will come back in the fall for my own purchase at Groulx Automotive!!!!

I purchased my 2020 Caddillac XT5 from this dealership a few years ago…read more It had a minor issue (Check engine light and warnings pop up every time it rains). I brought it in, and we scheduled an appointment a few weeks out for Dec 30. I scheduled a vacation day, and brought the car in at 8am for its scheduled appointment. I made it VERY clear when I dropped it off that I NEED it back for work tomorrow. They assured me that they would re-assemble after troubleshooting so that I could still get to work in the morning. 1 hour before closing time they had still not contacted me with an update. So I tried to call them. Their phone system has no operator. The voicemail box is full and I was left on hold for over 20 minutes. I had someone drive me to the dealership to finally speak to someone. Only to learn that THEY HAD NOT EVEN LOOKED AT IT and everybody had left over an hour ago. They had no intention of calling me. If I had not gone in, they would have kept my car overnight and I would not have been able to get to work this morning. This is not an acceptable way to treat a customer! I made an appointment, multiple weeks in advance and you don't even look at it?!!! WTF??? I understand that you are busy, but that is the entire reason that appointments exist. I wasted a vacation day, and then yall almost cost my my job by LYING to me. DO NOT BRING YOUR VEHICLE HERE FOR SERVICE UNLESS YOU DO NOT NEED IT BACK.

________ Through a series of texts and phone calls I was…read morepresented a deal for a new vehicle and for a trade in value of my existing vehicle. Once we took the time to go in person, they were more than $15,000 in trade in value that they had given me. Very poor tactics on their part and honestly was a GREAT WASTE OF MY TIME. In this day and age with all of the ability to check with so many dealerships in such a short time I was surprised their sales group would try this ridiculous old fashioned tactic.

My experience with CarsNowUSA was awesome! Customer service was superb from the owner and his wife…read moreto Jason in finance. From the very initial phone call, I was treated like family from Chris. He told me and showed me everything I needed to know about my new purchase. Kita took personal care of me every step of the way and sealed the deal! The CarsNowUSA family has upgraded me from 2008 to a 2015 fully loaded GMC Yukon XL. I love it! The ride is smooth, and it is just what I was looking for. If you are looking to find the right ride for you and your family from honest people you can trust CarsNowUSA in Monroe Michigan is the place to go. 100 %

Scammers!!! DON'T BUY A CAR HERE!!! Joe sold us a lemon!…read more Purchased a car for $40,000 and it needs $74,000 to repair it! Yep that's right...$74,000! Run the other way! Read all of the reviews! I wish I would have!

When we were in the market for a used truck Stan made it easy every step of the way…read more When we are in the market again, we will start with Kachar's.

The best pre-owned buying experience ever!…read more I spent weeks looking for a truck, going through the disgusting experience of talking to nearly a dozen "typical" used car salesmen, before I stumbled on an ad from Kachars in Monroe, MI. I sent Stan a long email with lots of questions, inquiring about the truck he had listed and to my surprise I received a thoughtfully written reply and detailed answers to ALL of my questions. We decided to make the two-hour drive to look at the truck and meet Stan. Within a few minutes of meeting him, I knew beyond a shadow of a doubt, I was going to buy my next truck from him. Not only is Stan a genuine stand-up guy, but he is also head and shoulders the most knowledgeable car guy I've ever met. He's spent nearly 40 years in the trenches, so it's no surprise that he knows his business inside and out and exactly how to find quality pre-owned vehicles. Best of all, his prices are fair and reasonable. He works with the best car detailers and mechanics in town and he will make sure you are happy with the vehicle you drive off in. Long story short, if you are fed up with the typical used car experience, GIVE STAN A CALL, I'm confident you'll be glad you did! THANK YOU, Stan, I'm thrilled with my truck, and you've earned a customer for life. God's blessing to you and your family and continued success!

I sent my truck in for wheel alignment and tire change and ball joints to be fixed, charges me…read more$1000, just to only change my alternator (which never had a problem with), two front tires and placed brake pads on a bad set of rotors. This isn't the safety I asked for, he lied and said safety it will be 950$, but your frame is rotted, that will be 2000+. I got a second opinion and the frame is not rotted. Please for your safety do not go here. I was cheated.

My daughter's car broke down so we had it towed to Monroe Car Care based on a recommendation from…read moremy Brother-in-Law. After checking out the car we were given our options. Unfortunately the car needed a new engine. The price for the new engine & all the labor was fair and the work was guaranteed for 90 days. We had Monroe Car Care put in the newish' engine & Henry told us to bring it back if we had any issues. There were a couple things that needed to be adjusted that weren't related to the engine, but the work was done for a fair price. We were pleased with the communication, price & excellent work done by Monroe Car Care!