I initiated an inquiry about a vehicle at this dealership over email. David Burglin was my…read moreassigned sales consultant. I appreciated that David was willing to answer my questions, and work through the numbers over email. I ended up traveling for work, and the vehicle I was interested in was sold. However, I appreciated that David and the dealer were communicative over email, and the we were able to start the negotiation process remotely. I would do business with this dealership in the future!

Not happy, bought a 2015 Chrysler Town & Country on 1/15/2016, now the air conditining does not…read morework properly, first it was the thermostat for $500.00 needed replaced now the air. I understand why they snuck in an extended warrenty in the price. Steve Crippen Toledo Ohio

Absolutely everything! I can not say enough about this dealership and their staff! From buying my…read morevehicle to service, everyone here goes out of their way to make sure you have everything you need or want! Prices can't be beaten anywhere!!! If you are looking for a new/used vehicle this is the place you need to be!!!

The only reason I'm giving 1 star is because I can't give 0 stars! Don't EVER bring your car here…read morefor service! After writing my phone number down incorrectly, and not bothering to look me up in their system to double check, Gerweck waited 5 DAYS for me to call them and ask "whats going on with my car." If thats not bad enough, then they tell me "we couldn't diagnose your car and need to charge you $300 more to figure it out" ($450 total because they're mechanics are not properly qualified). This is double the standard hourly mechanic rate of $80 hour making the fact they couldn't diagnose it even more infuriating! The owner is cocky and completely unprofessional. He's your "used car salesmans" worst nightmare! He JC had the audacity to call me "condescending" after talking down to me. There are far better people to do business with in this great town! Why do business with entitled A Holes? ***UPDATE*** Within 5 minutes of writing this legitimate review (FREE SPEECH), I get a call from the Business owner yelling at me for the review I gave him! In the history of business, has anyone ever heard of that? John should write a book on how NOT to treat a potential customer. He'd have a better chance selling a million copies than he would selling me a car at this point! -1 star now John! I'd say that validated my initial claim perfectly! Either way, Not good

Wonderful experience. Loved the service and offers. Jim Keyton is an amazing manager that is…read morehelpful and knowledgeable. Rudy our salesperson was very kind and welcoming. Drove from east lansing to this dealership. Well worth the drive. Thank you my beautiful car.

I took my 1995 4runner in to get head gaskets replaced. I was told a little over 3 weeks to…read morecomplete the work. It took over 2 months! To top it off, I get it back and the check engine light is on! Unprofessional and obviously, completely inexperienced

________ Through a series of texts and phone calls I was…read morepresented a deal for a new vehicle and for a trade in value of my existing vehicle. Once we took the time to go in person, they were more than $15,000 in trade in value that they had given me. Very poor tactics on their part and honestly was a GREAT WASTE OF MY TIME. In this day and age with all of the ability to check with so many dealerships in such a short time I was surprised their sales group would try this ridiculous old fashioned tactic.

First, I am giving 1 star because 0 is not an option. They had my car for 5 and a half MONTHS for a…read morerepair I was told would take 2 weeks. They never answered the phone and I had to go there for any updates. The office manager promised action, but that also was a lie. I was told on Feb 6th it would be ready the 7th or the next week. It wasnt done until April 1. When I picked it up they had boxed up random items, removed my steering wheel cover and left glass cleaner and wipes in my car. Finally, when I picked it up the floor liner was under the brake and OVER the gas pedal. This had to have been done by them AFTER they parked it "ready" for pick-up. These are the hard custom cut liners not soft rug that could accidentally fall in this manner. RUN do not take your car there!!

shopping for a new Cadillac I thought I would check out Allen Cadillac in Monroe Michigan about a…read more30 minute drive and I'm glad I did the sales person who's name Is Mike Vantress was really great he explained to me all about the CT5 Cadillac that i was interested in took his time did not pressure me. After i decided to buy the car he spent about a half hour with me explaining every thing the car had it was a very pleasurable experience. You will have a repeat customer in me again Thanks Mike

Purchase 2017 vette sight unseen, had it shipped to Houston. This dealership honored all GM…read moreincentives which local Houston dealerships would not. James was a super great salesman helped load the the car and quick response to questions, which there was a lot. Overall 5 star experience !

My experience with CarsNowUSA was awesome! Customer service was superb from the owner and his wife…read moreto Jason in finance. From the very initial phone call, I was treated like family from Chris. He told me and showed me everything I needed to know about my new purchase. Kita took personal care of me every step of the way and sealed the deal! The CarsNowUSA family has upgraded me from 2008 to a 2015 fully loaded GMC Yukon XL. I love it! The ride is smooth, and it is just what I was looking for. If you are looking to find the right ride for you and your family from honest people you can trust CarsNowUSA in Monroe Michigan is the place to go. 100 %

Scammers!!! DON'T BUY A CAR HERE!!! Joe sold us a lemon!…read more Purchased a car for $40,000 and it needs $74,000 to repair it! Yep that's right...$74,000! Run the other way! Read all of the reviews! I wish I would have!

When we were in the market for a used truck Stan made it easy every step of the way…read more When we are in the market again, we will start with Kachar's.

The best pre-owned buying experience ever!…read more I spent weeks looking for a truck, going through the disgusting experience of talking to nearly a dozen "typical" used car salesmen, before I stumbled on an ad from Kachars in Monroe, MI. I sent Stan a long email with lots of questions, inquiring about the truck he had listed and to my surprise I received a thoughtfully written reply and detailed answers to ALL of my questions. We decided to make the two-hour drive to look at the truck and meet Stan. Within a few minutes of meeting him, I knew beyond a shadow of a doubt, I was going to buy my next truck from him. Not only is Stan a genuine stand-up guy, but he is also head and shoulders the most knowledgeable car guy I've ever met. He's spent nearly 40 years in the trenches, so it's no surprise that he knows his business inside and out and exactly how to find quality pre-owned vehicles. Best of all, his prices are fair and reasonable. He works with the best car detailers and mechanics in town and he will make sure you are happy with the vehicle you drive off in. Long story short, if you are fed up with the typical used car experience, GIVE STAN A CALL, I'm confident you'll be glad you did! THANK YOU, Stan, I'm thrilled with my truck, and you've earned a customer for life. God's blessing to you and your family and continued success!