EMERGENCY DEPT. Took my partner in to er high fever cough and trouble breathing for 3 months now …read more The emergency room dr Mr p. told us he's just an emergency room doctor he doest't solve problems with patients, he said he just keeps people alive . Which should be concerning to all civilians who come in and get treated at this so called " better quality facility" . They took xray the dr. told me he didn't see anything in his Xray. Well we received his results online from memorial and it stated Hazy bilateral pulmonary reticular interstitial opacities, which are nonspecific but may be seen with interstitial pneumonia in the appropriate clinical setting. On his discharge paperwork they diagnosed him with acute bronchitis only because I told them he's had bronchitis several times this year. So basically it was a waste of time going there . If doctors don't have any answers then who do we go to for answers? I guess we are all better off researching ourselves on Google. All these so called "superior " hospitals are supposed to give better patient care than the other hospitals but apparently they are all the same except you pay more out of pocket for this type of healthcare.

I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

Dr. Casey is the most unprofessional physician I have ever encountered. He is extremely…read moreunprofessional, rude, and threatening. No one in any profession should resort to yelling and threatening, especially when challenged on patients rights.

The people who work here were so kind, caring and helpful! My blood sugars were high and I ended…read moreup crying and worried and they told me what to do and comforted me through it all. I am now on a different medication and doing great! Thank you to everyone!

I normally don't write reviews but I feel this is extremely necessary…read more I recently went in for a scheduled c section at Modesto L&D on July 10. Firstly, the nurses are so sweet, so attentive, and made me feel so welcomed. I'm saying this from someone who did unfortunately have a traumatic c section experience (not the doctors fault, just circumstances). Although all the nurses were amazing I would like to recognize two amazing nurses who really made me feel seen and advocated for me, Nurse Jackie and Nurse Tabitha ( I hope that's how I spell their names). I will definitely always remember them and we're definitely the highlight of my experience. I'd hopefully like to nominate them for a daisy award. I'd also like to give a shout out to how clean the facility felt even the bathrooms.. I didn't have that same experience with my last delivery at another location .The food was decent, I wasn't really hungry during my visit but according to my vistors who did try the food they said it was pretty good. Overall I rate my experience 10/10. Thank you Kaiser Modesto L&D for turning this traumatic birth experience into something that ended up being amazing.

This place sucks. Waited 3.5 hrs before a doctor even had a conversation with us meanwhile my wife…read morethought she was having a miscarriage. This is a great hospital if you want somewhere to die

The receptionist and the person (Ambra) who did my MRI is courteous and sweet…read more The place is nice, clean and we'll kept. Even the restroom is clean. I give this place 5 star. Thank you.

Trash place. Super extremely snail slow. First came for xray took 4 f'in hours. Now had to come get…read morea mri and asked specifically if I have an appointment I'm going to walk in get it done and walk out? She said yes. I'm typing this as I'm waiting almost an hour to even get called up to the front desk. AVOID AT ALL COST

Great Doc and staff!!! in and out with no pain and easy…read morerecovery ! Thank You Doc and team! highly recommend!!!

Dr. Patel is great, I would highly recommend him for the scalp less procedure. His staff is great…read moretoo.

I've seen an FNP, Elizabeth, for four years. I like her. She listens and makes treatment plans…read morewith me, not for me. She's the first to try to understand and treat my frequent headaches. The office has gotten better recently. At first, it took up to an hour on hold to leave a message. Calls are returned by a nurse. One particular nurse has been consistently rude, condescending and not helpful. I hung up on her once after telling her she wasn't helpful. She called back and still wouldn't help. I asked to speak with Elizabeth directly. She called and took care of my refill request. The hold times have been much better lately. I heard one staff talking to another recently, talking about "You know how our patients are!" I was offended, maybe because I'm not the typical Medí-cal patient, but didn't say anything. Most staff are friendly. It would really help if there was a way to communicate electronically between appointments to ask questions and provide updates. I see mostly negative reviews of this clinic and my FNP. I'm basically satisfied with my care. Wasn't sure at first about Elizabeth, but I've come to appreciate her.

I called in today to tell this office that the place they've referred me to has an appointment set…read moreup for me til December 21st. I told the lady, Stephanie, that is long wait since I've been struggling to breathe. This rude, inconsiderate lady has the nerve to say "that is more legwork for me" and to say "that's a pretty quick appointment". I have been struggling to breathe, and I've been waking up at 4 am struggling to grasp for air. This inconsiderate lady told me some real BS about "breathing from my mouth" and that it is "survival mode". To end it off, she also said, "There's always the emergency room." This life-threatening medical condition causes my nose to be inflamed; no type of breathing mask will help me breathe better. Please improve your bedside manner with your patients; this is completely unacceptable.

I have had an amazing experience with the Kaiser on Dale Road. I specifically wanted to say that…read moreDr. Swati Patel is an amazing doctor. She is great at listening, empathizing, understanding my medical needs. If I ever need a referral or advice she is so quick to advocate for me and get me proper care. She is genuinely the best doctor I have ever had! Thank you Dr. Patel!

We had been with Kaiser for several years. My husband and my doctor should probably retire! My…read morehusband had 7 heart bypasses 22 years ago. We couldn't get our primary to send him to a cardiologist. After we left Kaiser, and went to sutter, his cardiologist found an abnormality at the bottom of his heart and needs to do a heart cath! Possible heart surgery looming!! Thank god we left Kaiser! I had a spot in my head which my primary said was dandruff. After leaving Kaiser and being referred to a dermatologist, they found it to be pre cancerous. Shame on Kaiser! They should be closed down.

Ditto for me Marcie M. The phones aren't answered with a back up number that is different from…read moreoriginal. Dont rely on cellphones. I like back in good 'ol days when you had receptionist book you appt.

Can never get someone to answer during office hours. Tried repeatedly and when leave message, no…read moreone returns calls

I have been going to this clinic for years; and they have always been nice. They have little snacks…read moreand water. They also give little free supplies.

The Quality of care is Excellant. The nurses and Dr are friendly, making me feel comfortable. I…read morelook forward to my yearly comprehensive medical review. Thank you ladies.

I'm about as complicated a patient as they come - genetic connective tissue disease, multiple…read moreautoimmune disorders, etc. I'd suspected for a while that my wonky autoimmune panel coupled with chronic, recurrent infections pointed to an immunodeficiency, but even my primary care physician said, "Do you really need another specialist? And even if you're right, they probably can't test for it" and refused to help me find an immunologist. Thankfully, I stumbled upon Dr. Javaid Khan's profile online where he mentioned liking "complex cases," and he meant it! Dr. Khan took the ample time to review my history, ask questions, and engage in open dialogue. He treats you like a person, not just a medical record number. He quickly got to the bottom of my immunodeficiency, and was knowledgeable about my treatment options as well as how they may impact my other conditions. Dr. Khan and staff were always easy to reach should you have an urgent need, and always friendly. Very sad that I had to move out of state for work last month; care that good is hard to come by!

The treatment plan and the back office staff is amazing. They have always been kind and respectful…read more The reception area is very noisy. They have a tendency to talk loud on top of laughing very loud. It's nice everyone gets along and they enjoy their jobs, however it's unprofessional. The waiting room is always too loud with two TVs on. Add inconsiderate patients using their phones on speaker or watching videos loudly. Plus children running around and playing. Very overstimulating and frustrating to have to sit there.