loved the fast care and quality they give all the staff are welcoming and some are whatever .read more

I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

Dr. Casey is the most unprofessional physician I have ever encountered. He is extremely…read moreunprofessional, rude, and threatening. No one in any profession should resort to yelling and threatening, especially when challenged on patients rights.

The people who work here were so kind, caring and helpful! My blood sugars were high and I ended…read moreup crying and worried and they told me what to do and comforted me through it all. I am now on a different medication and doing great! Thank you to everyone!

The care and expertise of every person there. As with all ER situations it takes time but most of…read moreall is the knowledge that is part of this facility. They make you feel calm about what's going on with you.

I going to start by saying Wow!…read more Kaiser is slipping very fast to unpredictable unprofessional and demeaning hostile customer service. I have gone to member services reported it as well as the administration office to where I have yet to receive a call from lead admi istrative services. So as it goes, it starts at the top. I was prideful going to Kaiser because they were cultural diverse. When you go to pick up medication you have been taking for 30 to 41 years. I believe you know what prescriptions you have and how often you pick up, what special meds do not work etc. Then now they tell you you are not only incorrect, but you input and ordered it wrong. But it was on automatic re order.. for that exact told you slapping the papers doen on counter and saying it sais right here. Hmmmm. Well, guess what they were incorrect and the notes were also in the file, then they say they dont look at the file. So when they ask you if you have any new allergies, they dont check for old allergies? Pathetic gaslighting at your health expense, time, and abusing you as if you made the mistake in front of 50 people waiting in line. Further mire the prescription was placed over a week prior and you called Kaiser to notify them of t by sir mistake. But they abuse you and waste your time as well as stress because they not allow natsassistic unprofessional no manners and people they berate you. I thought this was part of Healthcare? Several of their employees need to be in therapy and not in customer service or Healthcare. Pathetic for the past couple years in general, and I do not think the good people working hard need to be working even harder after coworkers blatantly are abusing patients in front of their coworkers and other patients. Further when you ask specifically for Edwin, the Oharmacy manager a few times now he does not even come to see what is going on. Guess why? They do not care about service of patients. They care about bottom line $$$$​​​​​​

The receptionist and the person (Ambra) who did my MRI is courteous and sweet…read more The place is nice, clean and we'll kept. Even the restroom is clean. I give this place 5 star. Thank you.

Full of shit. Their timing says open till 6 pm. But I got there at 5:15 pm to get x-rays. Scums…read moretold me they stop taking x-rays at 5 pm.

Dr. Patel is great, I would highly recommend him for the scalp less procedure. His staff is great…read moretoo.

I've seen an FNP, Elizabeth, for four years. I like her. She listens and makes treatment plans…read morewith me, not for me. She's the first to try to understand and treat my frequent headaches. The office has gotten better recently. At first, it took up to an hour on hold to leave a message. Calls are returned by a nurse. One particular nurse has been consistently rude, condescending and not helpful. I hung up on her once after telling her she wasn't helpful. She called back and still wouldn't help. I asked to speak with Elizabeth directly. She called and took care of my refill request. The hold times have been much better lately. I heard one staff talking to another recently, talking about "You know how our patients are!" I was offended, maybe because I'm not the typical Medí-cal patient, but didn't say anything. Most staff are friendly. It would really help if there was a way to communicate electronically between appointments to ask questions and provide updates. I see mostly negative reviews of this clinic and my FNP. I'm basically satisfied with my care. Wasn't sure at first about Elizabeth, but I've come to appreciate her.

I shouldn't have to wait over an hour and 25 minutes for my appointment…read more I arrived at 10:49 for a 10:45 appt. It is now 12:10 and I have yet to be seen. I'm not feeling well, I have a horrible sinus infection. Hard to breathe. Just want to be seen and go back to bed

I have the BEST primary care doctor! Dr. Mitchell and her staff (Vikki and Meghan) are awesome!…read moreThey really care about me as their patient. I feel truly respected and cared for. Kaiser at 3800 Dale Road has a new system of registration/ checking in on the first floor. It was new to me today. It seemed relatively easy. However, I noticed a few people slip through the cracks on this new way. I tried to help at least one patient, so he wasn't lost. I have had other Kaiser doctors and situations in the past that were frustrating. However, I am very happy with my primary care team now!

I have switched doctors and the difference is night and day. I suppose it's a matter of finding the…read moreright doctor which is unfortunate, all doctors should be caring, thoughtful, and intentional about the care they provide their patients.

Can never get someone to answer during office hours. Tried repeatedly and when leave message, no…read moreone returns calls

I truly enjoy the staff. They are knowledgable and engaging. I was treated very well.read more

I have been going to this clinic for years; and they have always been nice. They have little snacks…read moreand water. They also give little free supplies.

The Quality of care is Excellant. The nurses and Dr are friendly, making me feel comfortable. I…read morelook forward to my yearly comprehensive medical review. Thank you ladies.

The treatment plan and the back office staff is amazing. They have always been kind and respectful…read more The reception area is very noisy. They have a tendency to talk loud on top of laughing very loud. It's nice everyone gets along and they enjoy their jobs, however it's unprofessional. The waiting room is always too loud with two TVs on. Add inconsiderate patients using their phones on speaker or watching videos loudly. Plus children running around and playing. Very overstimulating and frustrating to have to sit there.

My daughter has been getting seen by this female doctor for several years and I have never got a…read moregood taste from her. She comes off very insensitive and disregarding. My daughter has an actual allergy but when I bring up other things she might have sensitivity to she is very quick to just disregard it because it's not an "allergy."