I like DeWalt, Craftsman, and Black and Decker!! I thought DeWalt tools and especially their drills were super sexy tools when I would see them primarily at Lowe's and also of course at Home Depot! I finally bought a DeWalt drill and really enjoyed it in terms of ease of use, great functionality, quality, and just handsomeness! Sadly, I misplaced that drill in one of my moves and no longer have it! Craftsman tools were a staple in my household as a little girl, and growing up, and we own several Craftsman tools even today! Craftsman has always been synonymous with quality and for years they had a guarantee where the company would replace any Craftsman product without any questions asked! I worked for a few years at the Huntsville Sears store at Madison Square Mall, and we sold a plethora of Craftsman tools and products. Who, at at least some point in their life, has not owned a Black and Decker dustbuster?! I think everyone has! I've had as many as two at a time in order to keep one at my work and then one at home! They are great for small-ish vacuum jobs and do a fine job and mine were rechargeable! They worked extremely well! I think I had a Black and Decker weed eater (they call it a "trimmer and edger") too, at some point, which, like all Black and Decker products I have owned, did a great job, was not terribly expensive and lasted a long time! For cleaning products, tools and outdoor yard cleaning items, Black and Decker has you covered! Thanks, Stanley Black and Decker for making reliable cleaning, repairing/assembling and yard care products! read more

Stanley Black and Decker has a long history. I've always been into tools and appliances. My father taught me about tools. This love came from my love of working at his garage on cars. I still have my toolbox and use tools for everything. The Craftsman brand is now owned by Stanley Black & Decker. Craftsman has great tools in my opinion but I'm not an expert. I also have owned many small Black and Decker appliances. I had used the Black and Decker Dust Buster for years and actually went through two of them. The third model I purchased was outdated with an electric cord when we now have rechargeable cordless technology. The toasters and coffee makers didn't last long before I had to keep replacing them. I guess that's why Black and Decker had problems. I can't recommend anymore. read more

It's not often that I contemplate a screwdriver but I found myself thinking about two of them the other day. The first Stanley flat head that my father gave me dacares ago -- indestructible and easy on the hand. The other a post-merger (between Stanley/Black & Decker in 2010.) phillips head that is seriously wanting by comparison. It feels cheap and is cheap. In not a maniac with tools but this thing feels like if I torque it hard enough, I could easily bend steel... and I'm not even from Krypton. That's the way of the world these days, bring two venerable companies together, add in Craftsman and DeWalt just for fun and you have legacy brands dancing to the siren song of degraded quality and efficiency wrought by an overzealous finance team. I'm so mad, I could bend a screwdriver. read more

Contacted them about a replacement for my lawn mower. I have a protection agreement that i bought at Sears. My craftsman mower has a worn out pull starter and even though my protection agreement says i can get a replacement, they will not do it. read more

Huge mistake, I planted some cypress around the house some time ago. Guess what, they grow! Fast! A lot faster than I expected :) This is how I became a part time gardener. Borrowed a trimmer from neighbor to cut them a couple of times, then finally bought one. Black+Decker was 30% more expensive than the Leroy Merlin store brand but I liked how well it fitted in hands. The store assistant told me it would work better too. It did! The tool cuts really well comparing to a similar device I used to borrow (hoping not just because it's brand new and sharp). Enjoyed my gardening :) 5 stars! read more

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If this review was written a few years ago, I would have given higher marks. Instead, I purchased a tool with a two-year warranty and the company decided they're going to stop manufacturing parts. I purchased a garden tiller July 2021. By summer of 2022, one of the handles broke. I called customer service, who sent me the wrong part. I spent the next four months calling/emailing customer service to get the right part. In November 2022, I get an email saying "I apologize for the delay in response. Upon verification, it seems the handle has been discontinued." They went on to say: "We apologize for this situation and for the inconvenience we may cause. We hope you understand the practical limitations that prevent us from maintaining literature and parts indefinitely." I purchased this product with a two-year warranty, and you no longer honor that? I'll jump through the extra hoops needed to challenge this payment with my credit card company. read more

Stanley Black & Decker - The plastic handle on this tiller cracked on both sides. - Home & Garden Near Me - New Britain, Connecticut

STANLEY BLACK & DECKER DOES NOT CARE ABOUT IT'S CUSTOMERS. I bought a craftsmans hammer drill. The drill is Junk, it failed under normal household use. They contract out their customer service who handles claims to a third party. The initial warrante claim was made 7/13/22. I had to speak with 5 different customer service people. Their email failed twice from being overwhelmed with claims. I never spoke with the same person twice despite mutilple attempts to each person to reach out, they ignored me. I was promised that my new drill would arrive on July 27th and in a desperate attempt to save face, one arrived 8/17/22. I wold give them zero stars if I could. read more

Stanley Black & Decker - Home & Garden Near Me - New Britain, Connecticut

Back in may I purchased an electric hedge trimmer and had the trigger not disengage when the machine got caught on a thick vine and fell from my hands. Needless to say my instinct was to catch it so it didn't hit the floor and break, but alas due to their faulty product it was still running and it lacerated 3 of my fingers. I reached out to their incident team, who assured me that I would be taken care of, well it's been months and I have yet to have contact with anyone from D&D. I was out of work for 2+ weeks And have no feeling left in one of the 3 fingers. All I ask is a little communication on their part... like, Hey! Still waiting on the insurance company... but no the individual I was working with has not responded to a single email I have sent. **** IF YOU ARE USING A PLUG IN HEADGE TRIMMER AND IT LOCKS UP AND TOU GET HURT, DONOT REACH OUT TO STANLEY BLACK AND DECKER WITHOUT CONTACTING AN INJURY ATTORNEY. Otherwise they will just ignore you. read more

My wife purchased a Stanley Jr. Bulldozer Mechanic Kit from a store for my 8 year old grandson. It basically looks like an erector set with screws, nuts and metal parts so he can put together a bulldozer. Since I was helping him with this hands-on task, I looked ahead to make sure all the parts were there. Alas, some nuts and screws were missing (not too many). The screws were not the typical Phillips or Flat head design so I contacted Stanley to obtain the missing parts. The tools provided in the kit would not fit Phillips or Flat Head screws. I also provided the part numbers from the parts list. They replied immediately and said that the kit came from their partner, Red Tool Box. They asked for photographs of the box (URL code etc). They also wanted to know the store name and price paid. So I took photos of everything on the box including close-ups of the URL. I sent them and after a few reminders finally got them to give me the name and contact information for their partner, Red Tool Box. I contacted Red Tool Box and provided all the same photos and part numbers. They said someone will get back to me. No one did. I contacted Stanley Black and Decker again.... and went through the same ritual again. Same response from Stanley Black and Decker and same response from Red Tool Box. The only reason I didn't just go out and buy a buck's worth of nuts and bolts from the local hardware store is that they would not match the heads on the screws from the kit. So... this all started in September, 2022. Here is is February, 2023 and no effort from Stanley Black and Decker or Red Tool Box to supply me with the few missing parts. I went out and purchased similar nuts and bolts for my grandson and will provide him the appropriate tools when he got to that part of the assembly. Bottom line. It appears that Stanley Black and Decker and Red Tool Box are unconcerned about their customers. If they aren't willing supply a buck worth of missing parts, heaven forbid what might happen if you have a $50 tool that needs work. Put them out of business by not purchasing from them. read more

Stay far away from this place. The lost my repair order. They never called me to let me know my repair was complete. Come to find out, they gave my tool to another customer because they did not match the paper work up with the repair. They never apologized for the mix up or offer to compensate for the inconvenience. read more

Purchased product # CHS60000 ("Cordless Powered Hand Saw") from my local Home Depot location. Have used the product 3-4 times since my purchase, with a 4-month gap of non-use of the saw. Today I attempted to use the saw, following page 6B illustration in connecting the power adapter. However, the saw did not power-on. Following instruction on the cover of my Instruction Manual, I am asked to phone 1-800-544-6986 "For any Reason" before returning the product back to the purchase location. Therefore, I phoned the number to inquiry about my issue with a B&D power tool specialists. An automated message told me that "unusual high call volume" was preventing CS from answering my call. However, 1 hour and 13 minutes later, after being told through the automated system that "(my) call would be answered shortly. Thank you for your patience.," the automated system finally confessed "We are not going to be able to help you today. Please visit us at our website for assistance." So I held for over 1 hour, received no assistance, was coerced to not return the product back to my purchase location, and then hung up on? Lousy and disingenuous CS. read more

Stanley Black & Decker has a habit of buying up other companies having said that they have totally ruined Craftsman quality and Craftsman's reputation first of all all their tools now sold at Lowe's stores in the US are made in CHINA yet they are still trying to charge First Quality prices for a forged and tempered tools that are now substandard quality China does not forward your temper anything even if it says so on the tool you know this don't believe them Taiwan on the other hand does forging temper tools they may be Chinese but they make quality products mainland China makes nothing but garbage in America needs to stop Outsourcing and buying from their country Period I don't know what it's going to take for Americans to go back to the policy of BUY AMERICAN Google what this means talk to older people the older generation ask them until we change our ways the quality of any and everything in this country has dissipated to the point we're paying top-dollar but receiving garbage and everybody knows it so how about we stop this charade and start getting down to business and doing something about it globalism and everything outsourced in everything about money and greed is not the answer you have to have a higher calling you have to have morality you have to have an America First mentality America's job is not to save the world read more